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Troubleshooting
4 5
Drive does not appear on my computer
Try the following solutions in the order listed:
1. Check to see if the drive is on. The power LED on the front of the drive should be
lit.
2. Check that the USB cable is securely and properly connected to the drive and the
USB connector on the computer.
3. While the computer is turned on, unplug the USB cable. Wait 10 seconds, and
then reconnect the USB cable.
4. See if the computer is recognizing the USB port you are using by checking in the
Device Manager window. See the documentation that came with your computer
for more information.
A message appears that states I have a high-speed device connected to a
low-speed port (Windows XP)
This is normal. Windows XP displays a message that you have connected your USB
2.0 drive to a USB 1.1 port. You will not have the high-speed capabilities that you
would have using a USB 2.0 port.
Data transfer rate seems slow with my USB 2.0 adapter card
The drive operates as fast as the host adapter card allows (up to the maximum burst
rate of 480 Mb/s). If you are having performance issues, make sure that the USB 2.0
card drivers are the most current available and are installed properly.
HP SimpleSave backup software is not working
Please see the HP SimpleSave Backup Software User Manual located on the drive.
I have reformatted my drive and/or need to reinstall HP SimpleSave
backup software
You can reinstall HP SimpleSave backup software after downloading it from
http://hpsupport.wdc.com.
Write Cache Enable does not stay enabled
For protection of your data, Write Cache Enable is turned off. For more information,
go to: http://hpsupport.wdc.com.
Administrator privilege for installing software
Depending on your operating system, you may need to be logged on as the
administrator to install software. See the Windows Help files or the documentation
that came with your computer.
HP SIMPLESAVE PORTABLE HARD DRIVE
USER MANUAL
TROUBLESHOOTING – 7
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