Troubleshooting - Dymo LabelPOINT 350 User Manual

Troubleshooting

Review the following possible solutions if you encounter a problem while using your labelmaker.
Problem/Error Message
No display
Poor Print Quality
Poor Cutter Performance
Printing
Too many characters
Exceeded maximum number of characters in buffer.
Too many lines
Exceeded maximum number of lines allowed.
Insert Tape Cassette
Tape cassette missing or empty.
Battery low
Batteries almost discharged.
Tape Jam
Motor is stalled due to tape jam.
Set
Fixed-length label selected and the length necessary to
print the label exceeds the selected length.
If you still need assistance, contact DYMO Customer Support for your country. The Warranty booklet includes a list
of contact numbers for each country.
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Solution
• Ensure the labelmaker is turned on.
• Replace discharged batteries.
• Replace discharged batteries or attach power adapter.
• Ensure tape cassette is installed properly.
• Clean the print head.
• Replace the tape cassette.
Clean the cutter blade. See
No action required.
Message disappears when printing is finished.
Delete some or all of the buffer text.
Select another format.
Insert a new tape cassette
Replace batteries or connect AC power adapter.
• Remove jammed tape and replace tape cassette.
• Clean cutter blade.
• Following this message, a fixed-length value is displayed
which indicates the minimum label length necessary to fit
the text. Do one of the following:
• Adjust the fixed-length label setting appropriately, or
• Select a narrower font size.
Caring for Your Labelmaker
.