SuppOrT This guide provides you with the information you need to get started. For more information and additional support, please visit www.t-mobile.com/support where you can: Register for my.t-mobile.com to check your minutes, pay your bill, upgrade your phone, and change your rate plan. Review your phone’s User Manual and troubleshooting FAQs.
SErviCE If you are a new T-Mobile customer and ® your service has not yet been activated, call Customer Care at 1-800-937-8997 and a T-Mobile Activations representative will assist you. You will need the following information when activating service: Service Agreement and agent code on your Agreement Your name, home address, home phone, and billing address...
miCrO Sim CArd The micro SIM (Subscriber Identity Module) card identifies your phone to the wireless network. IMPORTANT: To make or receive phone calls and browse the Internet, you must first activate and insert the micro SIM card that comes with your phone.
3. Insert the micro SIM card, as shown, and close the back cover. mEmOry Your phone has an internal memory for you to store photos, videos, music, and more. Your phone does not have a slot for an external/ removable memory card. BATTEry Your phone comes with an internal battery that you cannot remove.
Charge the battery 1. Insert the small end of the charger into the Charger/USB port, as shown. 2. Plug the other end into an electrical wall outlet or a USB port on a computer. pOwEr To turn the power on, press and hold the Power/Lock key on the top of your phone.
hOmE SCrEEN Swipe your finger left or right to view more of your Home screen. You can customize each screen with widgets or shortcuts to your favorite applications. Status bar The Status bar appears at the top of every Home screen. Icons indicating the phone’s status and new notification alerts appear on the Status bar.
You also have three options when viewing your Applications screen. Simply tap the icons on the bottom of the Applications screen to view: Frequent Downloads Unlock the screen 1. Quickly press the Power/Lock key to wake the display. 2. Drag the ring on the bottom of your screen up to unlock.
1. From any Home screen, tap the Applications icon. 2. Tap Settings. 3. Tap Personalize. 4. Tap Wallpaper. 5. Tap HTC wallpapers, Live wallpapers, or Gallery. 6. Scroll to and tap the desired image. 7. Tap Save or Apply. riNgTONES Set incoming call ringtone 1.
4. Tap Sound at the bottom of the screen. 5. Tap Notification sounds. 6. Tap Default notification, Message, Calendar, Email, or Task. 7. Tap the desired sound. 8. Tap Apply. vOLumE Set call volume While on a call, press the Volume key up or down to adjust.
3. Tap Sound. 4. Tap to select the Dial pad touch tones, Touch sounds, or Screen lock sound check boxes. Silence ring and notification volume From any Home screen, press the Volume key down until you see the Silent mode icon. vOiCEmAiL Use voicemail To call and set up voicemail:...
Page 24
Use Visual Voicemail Visual Voicemail allows you to view a list of your voicemail messages and play them in any order. To set up Visual Voicemail: 1. From any Home screen, tap the Applications icon. 2. Tap Visual Voicemail. 3. Tap Next to activate Visual Voicemail. 4.
To reply to Visual Voicemail messages: 1. From any Home screen, tap the Applications icon. 2. Tap Visual Voicemail. 3. Tap the voicemail message you want to reply to and tap the Phone icon. CONTACTS Add new contact 1. From any Home screen, tap the Phone icon.
CAmErA & vidEO Take a picture 1. From any Home screen, tap the Applications icon. 2. Tap Camera. 3. Frame your subject. 4. Tap the Shutter icon to capture. Pictures are saved to Applications > Gallery. Record a video 1. From any Home screen, tap the Applications icon.
EmAiL SETup Set up Gmail™ 1. From any Home screen, tap the Applications icon. 2. Tap Gmail. 3. Tap Existing or New. 4. Follow the on-screen instructions. Set up Internet email 1. From any Home screen, tap the Applications icon. 2.
Set up corporate email 1. From any Home screen, tap the Applications icon. 2. Tap Mail. Note: If you have already set up an email account, tap Menu > New account. 3. Tap Microsoft Exchange ActiveSync. 4. Enter your email address. 5.
wi-Fi Your phone can connect to the Internet using Wi-Fi. Turn on Wi-Fi 1. From any Home screen, tap the Applications icon. 2. Tap Settings. 3. Tap the On/Off button for Wi-Fi. Connect to Wi-Fi networks 1. From any Home screen, tap the Applications icon.
wi-Fi CALLiNg IMPORTANT: Wi-Fi Calling requires that you use the SIM card that comes with your phone. A different SIM card will not work if you want to use Wi-Fi Calling. Also, you must register your address for 9-1-1. Wi-Fi Calling will not work until you have registered for 9-1-1 by logging into your account at www.t-mobile.com.
Page 31
To stay on a Wi-Fi call, you must remain within range of the Wi-Fi network. Your call will drop as you leave the Wi-Fi range. When your Wi-Fi signal weakens, your phone will beep and display a warning message alerting you that your call will drop if the signal gets weaker.
Turn on Wi-Fi Calling 1. Make sure Wi-Fi is on. 2. From any Home screen, tap the Applications icon. 3. Scroll to and tap Settings. 4. Under Wireless & Networks, tap More. 5. Tap Wi-Fi Calling to turn it on or off. When you see the Wi-Fi Calling icon on your Status bar, you are ready to make phone...
SmArTphONE mOBiLE hOTSpOT Share your mobile data connection with other devices wirelessly by turning your phone into a portable Wi-Fi hotspot. To use your phone’s hotspot capability, you must have the Smartphone Mobile HotSpot service added to your rate plan. When Smartphone Mobile HotSpot is turned on, your phone displays the Mobile HotSpot icon on the Status bar.
Page 34
Configure Smartphone Mobile HotSpot 1. From any Home screen, tap the Applications icon. 2. Tap Settings. 3. Under Wireless & Networks, tap More. 4. Tap Mobile Hotspot & tethering. 5. Tap Mobile Hotspot settings. 6. Tap OK. 7. Tap to clear the Mobile Hotspot check box to turn off, if necessary.
TEThEriNg Share your phone’s mobile data connection with a single computer by tethering. To use your phone’s tethering capability, you must have the Smartphone Mobile HotSpot service added to your rate plan. When tethering is turned on, your phone displays the Tethering icon in the Status bar. For more information on tethering, go to www.android.com/tether.
Tether your phone 1. Connect your phone to a computer with a USB cable. 2. Tap USB tethering. 3. Tap Done. 4. Tap Windows or Mac OS X. Your phone starts sharing its wireless network data connection with your computer via the USB connection.
Turn on Bluetooth and pair with headset 1. From any Home screen, tap the Applications icon. 2. Tap Settings. 3. Tap the On/Off button to turn on Bluetooth. 4. Tap Bluetooth. Your phone will scan for and display a list of available Bluetooth devices.
Page 38
Adjust backlight duration 1. From any Home screen, tap the Applications icon. 2. Tap Settings. 3. Tap Display & gestures. 4. Tap the following to adjust: Brightness and drag the bar to the left to reduce screen brightness. Tap OK. Sleep and tap the desired timeout duration.
Page 39
Free up more space Free up storage space by clearing out application caches and moving or uninstalling unused apps. 1. From any Home screen, tap the Applications icon. 2. Tap Settings. 3. Tap Storage. 4. Tap Make more space. 5. At the Clear Caches screen, tap Only rarely used apps or All applications.
Page 40
Delete old text messages 1. From any Home screen, tap the Applications icon. 2. Tap Messages. 3. Tap Menu on the top right of the screen. 4. Tap Settings. 5. Tap General. 6. Tap to select the Delete old messages check box to automatically delete text messages when the limit is reached.
CAriNg FOr yOur phONE Make it last Your phone is a complex electronic device; think of it as a mini-computer. Here are some tips to help you extend the life of your new phone. Do not get your phone wet. Water will damage your phone and accessories.
ACCESSOriES Whether you want a charger, a fashionable carrying case, a Bluetooth headset, or you just want to browse for fun extras, T-Mobile is the place to shop for all your phone accessories. Here are a few examples… Screen Protector Charger To purchase accessories for your phone, visit T-Mobile.com, call 1.800.204.2449, or visit your...
SAFETy TipS Consider device compatibility If you have a pacemaker or hearing aid, check with your doctor to make sure it is safe for you to use a cell phone. In some cases, cellular radio frequencies can disrupt the performance of other electronic equipment. If you have questions about the interaction between your phone and any other piece of electronic equipment, ask the equipment...
Pre-program frequently used numbers into your phone for easy, one-touch dialing. Remember that laws prohibiting or restricting the use of a cell phone while driving may apply in your area. EmErgENCy diALiNg Although all phones are equipped with 9-1-1 emergency calling, this phone may or may not permit its location to be approximated during a 9-1-1 call.* * Availability of this feature depends on upgrades to the (a)
AddiTiONAL iNFOrmATiON Use of some features or services may incur separate, additional charges and/or require a qualifying data plan. Wi-Fi: Device will not transition between Wi-Fi and the cellular network. Devices using wireless connections may be vulnerable to unauthorized attempts to access data and software stored on the device.
Page 46
amount of bandwidth during a billing cycle. You may not use your plan or device for prohibited uses. Downloads/Applications: T-Mobile is not responsible for any third party content or Web site you may be able to access using your phone. Additional charges may apply; not all downloads available on all phones.
Page 47
manufacturer of this phone for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer. Devices, accessories, and screen images are simulated. See brochures and the Terms and Conditions (including arbitration provision) at T-Mobile.com, for rate plan information, charges for features and services, and restrictions and details, including important...
Need help?
Do you have a question about the One S and is the answer not in the manual?
Questions and answers