Page 1 User Manual Document revision 2011.09 (12. 11. 2010) C opyright AVG Technologies C Z, s.r.o. All rights reserved. All other trademarks are the property of their respective owners. This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data Security, Inc.
Page 2: Table Of Contents
4.2 Activate your AVG license ......................12 4.3 Select type of installation ......................13 4.4 Custom options ......................14 4.5 Install the AVG Security Toolbar ......................15 4.6 Close running applications ......................16 4.7 Install progress ......................16 4.8 Installation was successful ........................
Page 4 ......................55 8.1.1 AVG logo button ......................55 8.1.2 AVG Secure Search (powered by Google) powered search box ......................55 8.1.3 Page Status ......................55 8.1.4 AVG News ......................55 8.1.5 News ......................55 8.1.6 Delete history ......................55 8.1.7 E-mail Notifier ......................
Page 5 9.14.2 Dial-up ......................108 9.14.3 URL ......................108 9.14.4 Manage ......................115 9.15 Remote Administration ......................116 9.16 Temporarily disable AVG protection ......................117 9.17 Product Improvement Programme ......................119 9.18 AVG Security Toolbar ........................120 10. AVG Scanning ......................120 10.1 Scanning Interface...
Page 6 ......................154 11.1 Update Levels ......................154 11.2 Update Types ......................154 11.3 Update Process ........................156 12. Event History ........................158 13. FAQ and Technical Support A V G A nti- V irus 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 7: Introduction
AVG Anti-Virus 2011 is one of a range of award winning AVG products designed to provide you with peace of mind and total security for your PC. As with all AVG products AVG Anti-Virus 2011 has been completely re-designed, from the ground up, to deliver AVG’s renowned and accredited security protection in a new, more user...
Page 8: Avg Installation Requirements
Note: The ID Protection component is not supported on Windows XP x64. On this operating system you can install AVG Anti-Virus 2011 but only without the IDP component. 2.2. Minimum & Recommended HW Requirements Minimum hardware requirements for AVG Anti-Virus 2011: ·...
Page 9: Avg Installation Options
3. AVG Installation Options AVG can be installed either from the installation file available on your installation CD, or you can download the latest installation file from AVG website (http://www.avg.com/). Before you start installing AVG, we strongly recommend that you visit AVG website (http://www.avg.com/) to check for a new installation file.
Page 10: Avg Installation Process
4. AVG Installation Process To install AVG Anti-Virus 2011 on your computer, you need to get the latest installation file. You can use the installation file from the CD that is a part of your box edition but this file might be out-of-date. Therefore we recommended getting the latest installation file online.
Page 11: Activate Your Avg License
In the Activate Your License dialog you are invited to fill in your license number into the provided text field. The sales number can be found on the CD packaging in your AVG Anti-Virus 2011 box. The license number will be in the confirmation email that you received after purchasing your AVG Anti-Virus 2011 on-line.
Page 12: Select Type Of Installation
In the future, if the need arises to change the configuration, you will always have the possibility to do so directly in the AVG application. If you have selected the Quick Install option, press the Next button to proceed to the following Install the AVG Security Toolbar dialog.
Page 13: Custom Options
Within the Destination Folder section of the dialog you are supposed to specify the location where AVG Anti-Virus 2011 should be installed. By default, AVG will be installed to the program files folder located on drive C:. If you want to change this location, use the Browse button to display the drive structure, and select the respective folder.
Page 14: Install The Avg Security Toolbar
Internet. Also, you have the option to decide whether you want to choose AVG Secure Search (powered by Google) as your default search provider. If so, keep the respective check box marked.
Page 15: Close Running Applications
4.6. Close running applications The Close running applications dialog appears during the installation process only in case there are some other clashing programs running on your computer at the moment. Then, the list of programs that need to be closed in order to successfully finish the installation process will be provided.
Page 16: Install Progress
4.7. Install progress The Install Progress dialog shows the progress of the installation process, and does not require any intervention: After the installation process is finished, the virus database and program will be updated automatically. Then, you will be redirected to the next dialog. 4.8.
Page 17 Below the registration form you will find the following two options: · Yes, keep me informed of security news and AVG 2011 special offers via e-mail - mark the checkbox to state you would like to be informed about what is new in the Internet security sphere, and would like to receive information on AVG product special offers, improvements and upgrades, etc.
Page 18 Administration dialog. For detailed information on AVG Remote administration please consult AVG Network Edition user manual; to be downloaded from AVG website (http://www.avg.com/). A V G A nti- V irus 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 19: After Installation
AVG website (http://www.avg.com/), Registration page (follow the instruction provided directly in the page). After the registration you will be able to gain full access to your AVG User account, the AVG Update newsletter, and other services provided exclusively for registered users.
Page 20: Avg Default Configuration
Resident Shield detects the 'virus' as you try to unpack it. If AVG fails to identify the EICAR test file as a virus, you should check the program configuration again! 5.5.
Page 21: Avg User Interface
The main window is divided into several sections: · System Menu (top system line in the window) is the standard navigation that allows you to access all AVG components, services, and features - details >> · Security Status Info (upper section of the window) provides you with information on the current status of your AVG program - details >>...
Page 22: System Menu
The System menu is the standard navigation used in all Windows applications. It is located horizontally in the very top part of the AVG Anti-Virus 2011 main window. Use the system menu to access specific AVG components, feature, and services.
Page 23: Tools
Within this dialog you can enter your license number to either replace the sales number (the number you have installed AVG with), or to replace the old license number (e. g. when upgrading to a new AVG product). Register now...
Page 24: Security Status Info
AVG Technologies CZ. 6.2. Security Status Info The Security Status Info section is located in the upper part of the AVG main window. Within this section you will always find information on the current security status of your AVG Anti-Virus 2011.
Page 25: Quick Links
Interface) allow you to immediately access the most important and most frequently used AVG features: · Overview - use this link to switch from any currently opened AVG interface to the default one with an overview of all installed components - see chapter Components Overview >>...
Page 26: Statistics
, the System Tray Icon indicates that all AVG components are active and fully functional. Also, AVG system tray icon can be displayed in full color if AVG is in error state but you are fully aware of this situation and you have deliberately...
Page 27: Avg Gadget
The System Tray Icon can also be used as a quick link to access the AVG main window at any time - double click on the icon. By right-click on the System Tray Icon you open a brief context menu with the following options: ·...
Page 28 · Update now - click the Update now link to launch the AVG update directly from within the gadget: · Twitter link - opens a new AVG gadget interface providing an overview of the latest AVG feeds posted at the Twitter. Follow the View all the AVG...
Page 29: Avg Components
· Generic detection - detection of instructions characteristic of the given virus/ group of viruses AVG is also able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. We call such threats Potentially Unwanted Programs (various kinds of spyware, adware etc.).
Page 30: Anti-Virus Interface
There is just one operating button available within this component's interface (Back) - press the button to return to the default AVG user interface (components overview). 7.2. Anti-Spyware 7.2.1. Anti-Spyware Principles Spyware is usually defined as a type of malware, i.e.
Page 31: Anti-Spyware Interface
There is also the potential risk that malware has been transmitted to your computer prior to AVG installation, or that you have neglected to keep your AVG Anti-Virus 2011 up-to-date with the latest database and program updates.
Page 32: Link Scanner
7.3. Link Scanner 7.3.1. Link Scanner Principles LinkScanner protects you from the increasing number of ‘here today, gone tomorrow’ threats on the web. These threats can be hidden on any type of website, from governments to big, well-known brands to small businesses, and they rarely stick around on those sites for more than 24 hours.
Page 33: Search-Shield
AOL, AltaVista, EarthLink, Ask, Seznam, eBay, Twitter, Digg, and SlashDot) are evaluated for dangerous or suspicious links. By checking these links and marking the bad links, the AVG Link Scanner warns you before you click on dangerous or suspicious links, so you can ensure you only go to safe websites.
Page 34: Surf-Shield
Hovering over an individual rating icon will display details about the particular link in question. Information include additional details of the threat (if any), the IP address of the link and when the page was scanned by AVG: 7.3.4. Surf-Shield This powerful protection will block malicious content of any webpage you try to open, and prevent it from being downloaded to your computer.
Page 35: Resident Shield
Entering such web site is highly risky and it cannot be recommended! 7.4. Resident Shield 7.4.1. Resident Shield Principles The Resident Shield component gives your computer continuous protection. It scans every single file that is being opened, saved, or copied, and guards the system areas of the computer.
Page 36: Resident Shield Interface
7.4.2. Resident Shield Interface Besides an overview of the Resident Shield functionality, and the information on the component's status, the Resident Shield interface offers some statistic data as well: · Resident Shield has been running for - provides the time since the latest component's launch ·...
Page 37 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 38: Resident Shield Detection
(i.e. removed to the Virus Vault) · Move to Vault - the virus will be moved to AVG Virus Vault · Go to file - this option redirects you to the exact location of the suspicious object (opens new Windows Explorer window) A V G A nti- V irus 2 0 1 1 ©...
Page 39 · Ignore - we strictly recommend NOT TO use this option unless you have a very good reason to do so! In the bottom section of the dialog you can find the link Show details - click it to open a pop-up window with detailed information on the process running while the infection was detected, and the process' identification.
Page 40: E-Mail Scanner
Personal E-mail Scanner scans incoming/outgoing e-mails automatically. You can use it with e-mail clients that do not have their own plug-in in AVG (but can be also used to scan e-mail messages for e-mail clients that AVG supports with a specific plug-in, i.
Page 41: E-Mail Scanner Interface
7.5.2. E-mail Scanner Interface In the E-mail Scanner component's dialog you can find a brief text describing the component's functionality, information on its current status, and the following statistics: · Total e-mails scanned - how many e-mail messages were scanned since the E-mail Scanner was last launched (if needed, this value can be reset;...
Page 42: E-Mail Scanner Detection
Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 43: Update Manager
For this reason, software vendors are continually issuing updates and security patches, to fix any security holes that are discovered. It is crucial to update your AVG regularly! The Update Manager helps you to control regular updating. Within this component you can schedule automatic downloads of update files either from the Internet, or the local network.
Page 44: Update Manager Interface
7.6.2. Update Manager Interface The Update Manager's interface displays information about the component's functionality and its current status, and provides the relevant statistical data: · Latest update - specifies date and time of the last database update · Virus database version - defines the number of the currently installed virus database version;...
Page 45: License
Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 46 · License expires - this date determines the period of validity of your license. If you want to go on using AVG Anti-Virus 2011 after this date you have to renew your license. The license renewal can be performed online on website.
Page 47: Remote Administration
7.8. Remote Administration The Remote Administration component only displays in the user interface of AVG Anti-Virus 2011 in case you have installed the network edition of your product (see component License). In the Remote Administration dialog you can find the information on whether the component is active and connected to server.
Page 48: Online Shield Principles
Note: AVG Online Shield is not intended for server platforms! 7.9.2. Online Shield Interface The Online Shield component's interface describes the behavior of this type of protection.
Page 49: Online Shield Detection
Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 50 (Export list to file) and delete all entries on detected objects (Empty list). The Refresh list button will update the list of finding detected by Online Shield. The Back button switches you back to the default AVG user interface (components overview).
Page 51: Anti-Rootkit
7.10. Anti-Rootkit A rootkit is a program designed to take fundamental control of a computer system, without authorization by the system's owners and legitimate managers. Access to the hardware is rarely required as a rootkit is intended to seize control of the operating system running on the hardware.
Page 52 · Fix now (displayed once the analysis is finished) - press the button to get to the AVG website (http://www.avg.com/) at page providing detailed and up-to- date information related to PC Analyzer component ·...
Page 53: Id Protection
7.12. ID Protection AVG Identity Protection is an anti-malware product that is focused on preventing identity thieves from stealing your passwords, bank account details, credit card numbers and other personal digital valuables from all kinds of malicious software ( malware) that target your PC. It makes sure that all programs running on your PC are operating correctly.
Page 54 · Cancel - press this button to return to the default AVG user interface components overview) A V G A nti- V irus 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 55: Avg Security Toolbar
If you select to install the toolbar during the installation of AVG Anti-Virus 2011, it will be added into your web browser (Internet Explorer 6.0 or higher, and Mozilla Firefox 3.0 or higher) automatically. Other internet browsers are not supported at the moment.
Page 56: Avg Secure Search (Powered By Google) Powered Search Box
AVG Secure Search (powered by Google). Enter a word or phrase into the search box press the Search button, or the Enter key, to start the search on the AVG Secure Search (powered by Google) server directly, no matter what page is currently displayed.
Page 57: Avg News
Click the button to open an information panel with detailed data on the specific web page. 8.1.4. AVG News Directly from within the AVG Security Toolbar, this button opens an overview of the latest Headline news related to AVG, both news from the press and company press release:...
Page 58 o Show messages - change the desired number of messages that are to be displayed at a time o RSS design - select between Advanced/Basic mode of the current display of the news overview (by default, the Advanced mode is selected - see picture above) o Hide read messages - mark this item to confirm that each read message should not be displayed any longer, so that new messages can...
Page 59: News
8.1.5. News Similarly, directly from within the AVG Security Toolbar, this button opens an overview of the latest news from selected media divided into several sections: In the right upper corner you can see two red control buttons: - the button opens the editing dialog where you can specify parameters of ·...
Page 60: Delete History
- click this button to close the currently opened news overview · 8.1.6. Delete history Using this button you can delete the history of your browser just like via the AVG logo -> Delete history option. 8.1.7. E-mail Notifier The E-mail Notifier button allows you to activate the option of being informed about...
Page 61: Weather Info
8.1.8. Weather Info The Weather button displays the information on the current temperature (updated every 3-6 hours) in your selected destination directly within the AVG Security Toolbar interface. Click the button to open a new info panel with detailed weather overview: A V G A nti- V irus 2 0 1 1 ©...
Page 62: Facebook
Facebook social network from the AVG Security Toolbar directly. Click the button, and the login invitation appears; click again to open the Facebook login dialog. Provide your access data, and press the Connect button. If you do not have a...
Page 63: Avg Security Toolbar Options
On this tab you can specify toolbar control buttons that should be displayed or hidden within the AVG Security Toolbar panel. Mark any option in case you want to have displayed the respective button. Further find described the functionality of each of the toolbar buttons: ·...
Page 64: Tab Useful Buttons
· Weather Button - the button offers an immediate information on the weather situation in a selected location · Facebook Button - the button offers a direct connection to the Facebook social network 8.2.2. Tab Useful Buttons The Useful Buttons tab allows you to select applications from a list and have their icon displayed in the toolbar interface.
Page 65: Tab Security
8.2.3. Tab Security The Security tab is divided into two sections, AVG Browser Security and Ratings, where you can mark specific check-boxes to assign AVG Security Toolbar functionality you want to use: · AVG Browser Security - check this item to activate or switch-off the...
Page 66: Tab Advanced Options
8.2.4. Tab Advanced Options On the Advanced Options tab first select what search engine you want to use as default. You have the choice of AVG Secure Search (powered by Google), Baidu, WebHledani, Yandex and Yahoo!. Having changed the default search engine, please restart your internet browser for the change to take effect.
Page 67: Avg Advanced Settings
9. AVG Advanced Settings The advanced configuration dialog of AVG Anti-Virus 2011 opens in a new window named Advanced AVG Settings. The window is divided into two sections: the left part offers a tree-arranged navigation to the program configuration options. Select the component you want to change the configuration of (or its specific part) to open the editing dialog in the right-hand section of the window.
Page 68 · Select the desired language of the application and confirm your selection by pressing the Apply button (right-hand bottom corner) · Press the OK button confirm · New dialog window pops-up informing you the language change of AVG user interface requires the application restart: Balloon tray notifications Within this section you can suppress display of system tray balloon notifications on the status of the application.
Page 69: Sounds
9.2. Sounds Within the Sounds dialog you can specify whether you want to be informed about specific AVG actions by a sound notification. If so, check the Enable sound events option (off by default) to activate the list of AVG actions:...
Page 70: Ignore Faulty Conditions
- while all parts of AVG are working properly, the icon is · displayed in four colors; however, if an error occurs, the icon appears with a yellow exclamation mark, ·...
Page 71: Virus Vault
(or switched off) and you do not wish to get informed about it. The same option of Ignoring component state is also available for specific components directly from the components overview in the AVG main window. 9.4. Virus Vault...
Page 72: Pup Exceptions
Maximum number of files to be stored) 9.5. PUP Exceptions AVG Anti-Virus 2011 is able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. In some cases the user may wish to keep certain unwanted programs on the computer (programs that were installed on purpose).
Page 73 Checksum - displays the unique 'signature' of the chosen file. This checksum is an automatically generated string of characters, which allows AVG to unequivocally distinguish the chosen file from other files. The checksum is generated and displayed after successful addition of the file.
Page 74: Online Shield
9.6. Online Shield The Online Shield dialog allows you to activate/deactivate the entire Online Shield component via the Enable Online Shield option (activated by default). For further advanced settings of this component please continue to the subsequent dialogs as listed in the tree navigation: Web Protection ·...
Page 75 9.6.1. Web Protection In the Web Protection dialog you can edit the component's configuration regarding the scan of the website content. The editing interface allows you to configure the following elementary options: · Enable Web protection - this option confirms that the Online Shield should perform scanning of the www pages content.
Page 76 additional measure that increases your computer security even more, however it can possibly block legal programs, and is therefore switched off by default. o Use heuristic analysis - (on by default): scan the content of the page to be displayed using the heuristic analysis method (dynamic emulation of the scanned object’s instructions in a virtual computer environment).
Page 77 9.6.2. Instant Messaging In the Instant Messaging Shield dialog you can edit the Online Shield components settings referring to instant messaging scanning. Currently the following three instant messaging programs are supported: ICQ, MSN, and Yahoo - tick the respective item for each of them if you want the Online Shield to verify the on-line communication is...
Page 78: Link Scanner
9.7. Link Scanner LinkScanner settings dialog allows you to switch on/off the elementary features of the LinkScanner: · Enable Search-Shield - (on by default): advisory notifying icons on searches performed with Google, Yahoo!, WebHledani, Yandex, Baidu, Bing, AOL, AltaVista, EarthLink, Ask, Seznam, eBay, Twitter, Digg, or SlashDot having checked ahead the content of sites returned by the search engine.
Page 79: Scans
9.8. Scans The advanced scan settings is divided into four categories referring to specific scan types as defined by the software vendor: Whole Computer scan - standard predefined scan of the entire computer · Shell Extension Scan - specific scanning of a selected object directly from the ·...
Page 80 The Scan settings section offers a list of scanning parameters that can be optionally switched on/off: · Automatically heal/remove infection (on by default) - if a virus is identified during scanning it can be healed automatically if a cure is available. If the infected file cannot be healed automatically, the infected object will be moved to the Virus...
Page 81 · Selected file types - you can specify that you want to scan only files that are possibly infectable (files that cannot get infected will not be scanned, for instance some plain text files, or some other non-executable files), including media files (video, audio files - if you leave this box unchecked, it will reduce the scanning time even more, because these files are often quite large and are not too likely to be infected by a virus).
Page 82 AVG user interface. Also, you can define that the scan result should only be displayed in case an infection is detected during scanning.
Page 83 All parameters set up in this configuration dialog apply only to the areas selected for scanning with the Scan of specific files or folders! Note: For a description of specific parameters please consult the chapter Advanced Settings / Scans / Whole Computer scan.
Page 84: Schedules
9.8.4. Removable Device Scan The editing interface for Removable device scan is also very similar to the Whole Computer scan editing dialog: The Removable device scan is launched automatically once you attach any removable device to your computer. By default, this scanning is switched off. However, it is crucial to scan removable devices for potential threats since these are a major source of infection.
Page 85 9.9.1. Scheduled Scan Parameters of the scheduled scan can be edited (or a new schedule set up) on three tabs: On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled test temporarily, and switch it on again as the need arises.
Page 86 (in full color with a flash light) informing a scheduled scan is running. Right-click on the running scan AVG icon to open a context menu where you can decide to pause or even stop the running scan, and also change the priority of the currently running scan: A V G A nti- V irus 2 0 1 1 ©...
Page 87 On the How to scan tab you will find a list of scanning parameters that can be optionally switched on/off. By default, most parameters are switched on and the functionality will be applied during scanning. Unless you have a valid reason to change these settings we recommend to keep the predefined configuration: ·...
Page 88 · Scan for Tracking Cookies (off by default): this parameter of the Anti- Spyware component defines that cookies should be detected during scanning; (HTTP cookies are used for authenticating, tracking, and maintaining specific information about users, such as site preferences or the contents of their electronic shopping carts) ·...
Page 89 value is set to user sensitive level of automatic resource usage. If you want the scanning to run faster, it will take less time but the system resources usage will increase significantly during the scan, and will slow down your other activities on the PC (this option can be used when your computer is switched on but nobody is currently working on it).
Page 90 On the What to scan tab you can define whether you want to schedule scanning of the whole computer scanning of specific files or folders. If you select scanning of specific files or folders, in the bottom part of this dialog the displayed tree structure activates and you can specify the folders to be scanned.
Page 91 9.9.2. Virus Database Update Schedule On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled virus database update temporarily, and switch it on again as the need arises. The basic virus database update scheduling is covered within the Update Manager component.
Page 92 Once the scheduled update is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...
Page 93 Once the scheduled update is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...
Page 94: E-Mail Scanner
9.10. E-mail Scanner The E-mail Scanner dialog is divided into three sections: E-mail scanning In this section, you can set these basics for incoming and/or outgoing e-mail messages: · Check incoming e-mail (on by default) - mark to switch on/off the option of scanning of all e-mail messages delivered to your e-mail client ·...
Page 95 In this section, you can specify how the e-mail messages will be scanned: · Use Heuristics (on by default) - check to use heuristics detection method when scanning e-mail messages. When this option is on, you can filter e-mail attachments not only by extension but also the actual contents of the attachment will be considered.
Page 96: Certification
you might like to check the box to ensure that files with macros will be reported as suspicious. · Report hidden extensions – hidden extension can make e.g. a suspicious executable file "something.txt.exe" appear as harmless plain text file "something.txt"; check the box to report these as potentially dangerous. ·...
Page 97: Mail Filtering
Checked by AVG. Version: x.y.zz / Virus Database: xx.y.z - Release Date: 12/9/2010 If you decide to use certification of either incoming or outgoing e-mail messages, further in this dialog you can specify the exact wording of the user part of the...
Page 98 9.10.3. Servers In the Servers section you can edit parameters of the E-mail Scanner component servers, or set up a new server fusing the Add new server button. In this dialog (opened via Servers / POP3) you can set up a new E-mail Scanner server using the POP3 protocol for incoming mail: ·...
Page 99 example, 123.45.67.89). If the mail server uses a non-standard port, you can specify this port after the server name by using a colon as the delimiter (for example, pop.acme.com:8200). The standard port for POP3 communication is 110. · Additional settings - specifies more detailed parameters: o Local port - specifies the port on which the communication from your mail application should be expected.
Page 100: Servers
· SMTP Server Name - in this field you can specify the name of newly added servers (to add a SMTP server, click the right mouse button over the SMTP item of the left navigation menu). For automatically created "AutoSMTP" server this field is deactivated.
Page 101 In this dialog (opened via Servers / IMAP) you can set up a new E-mail Scanner server using the IMAP protocol for outgoing mail: · IMAP Server Name - in this field you can specify the name of newly added servers (to add a IMAP server, click the right mouse button over the IMAP item of the left navigation menu).
Page 102: Resident Shield
o Local port - specifies the port on which the communication from your mail application should be expected. You must then specify in your mail application this port as the port for IMAP communication. o Connection - in this drop-down menu, you can specify which kind of connection to use (regular/SSL/SSL default).
Page 103 · Scan files on close (off by default) - on-close scanning ensures that AVG scans active objects (e.g. applications, documents …) when they are being opened, and also when they are being closed;...
Page 104: Advanced Settings
9.11.1. Advanced Settings In the Files scanned by the Resident Shield dialog it is possible to configure which files will be scanned (by specific extensions): Decide whether you want all files to be scanned or just infectable files - if so, you can further specify a list of extensions defining files that should be excluded from scanning, and also a list of file extensions defining files that must be scanned under all circumstances.
Page 105: Excluded Items
9.11.2. Excluded items The Resident Shield - Excluded Items dialog offers the possibility of defining files and/or folders that should be excluded from the Resident Shield scanning. If this is not essential, we strongly recommend not excluding any items! The dialog provides the following control buttons: ·...
Page 106 are then considered safe, and during scanning are skipped. The settings dialog offers two options: · Caching enabled (on by default) - uncheck the box to switch off the Cache Server, and empty the cache memory. Please note that scanning might slow down, and overall performance of your computer decrease, as every single file in use will be scanned for viruses and spyware first.
Page 107: Anti-Rootkit
9.13. Anti-Rootkit In this dialog you can edit the Anti-Rootkit component's configuration: Editing of all functions of the Anti-Rootkit component as provided within this dialog is also accessible directly from the Anti-Rootkit component's interface. Mark up the respective check-boxes to specify objects that should be scanned: ·...
Page 108: Update
By default, the immediate update option is selected since this way AVG can secure the maximum safety level. Scheduling an update for the next PC restart can only be recommended if you are sure the computer gets restarted regularly, at least daily.
Page 109 Additional update options · Build new system restore point during each program update - before each AVG program update launch, a system restore point is created. In case the update process fails and your operating system crashes you can always restore your OS in its original configuration from this point.
Page 110: Proxy
9.14.1. Proxy The proxy server is a stand-alone server or a service running on a PC that guarantees safer connection to the Internet. According to the specified network rules you can then access the Internet either directly or via the proxy server; both possibilities can also be allowed at the same time.
Page 111 · Port – specify the number of the port that enables Internet access (by default, this number is set to 3128 but can be set differently – if you are not sure, contact your network administrator) The proxy server can also have configured specific rules for each user. If your proxy server is set up this way, check the Use PROXY authentication option to verify that your user name and password are valid for connecting to the Internet via the proxy server.
Page 112: Dial-Up
9.14.2. Dial-up All parameters optionally defined in the Update settings - Dial-Up connection dialog refer to the dial-up connection to the Internet. The dialog's fields are inactive until you check the Use dial-up connections option that activates the fields. Specify whether you want to connect to the Internet automatically (Automatically open this connection) or you wish to confirm the connection manually every time ( Ask before connection).
Page 113: Url
9.14.3. URL The URL dialog offers a list of Internet addresses from which the update files can be downloaded. The list and its items can be modified using the following control buttons: · Add – opens a dialog where you can specify a new URL to be added to the list ·...
Page 114: Manage
9.14.4. Manage The Manage dialog offers two options accessible via two buttons: · Delete temporary update files - press this button to delete all redundant update files from your hard disk (by default, these files are being saved for 30 days) ·...
Page 115: Remote Administration
If you plan to connect the respective station to remote administration please specify the following parameters: · Server - server name (or server IP address) where the AVG Admin Server is installed · Port - provide the number of the port on which the AVG client communicates...
Page 116: Temporarily Disable Avg Protection
Resident Shield component first. If you do have to temporarily disable AVG, you should re-enable it as soon as you're done. If you are connected to the Internet or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks.
Page 117: Product Improvement Programme
AVG product improvement, and to help us increase the overall Internet security level. Mark the Allow reporting option to enable reporting of detected threats to AVG. This helps us to collect up-to-date information on the latest threats from all participants worldwide, and in return we can improve protection for everyone.
Page 118 · Malicious websites are ones that deliberately install malicious software on your computer, and hacked sites do just the same, only these are legitimate websites that have been compromised into infecting visitors. To protect you from all of these different kinds of threats, AVG includes these specialized components: Anti-Virus to protect your computer from viruses, ·...
Page 119: Avg Security Toolbar
LinkScanner functions and to adjust its behavior. If you select to install the toolbar during the installation of AVG Anti-Virus 2011, it will be added into your web browser (Internet Explorer 6.0 or higher, and Mozilla Firefox 3.0 or higher) automatically. Other internet browsers are not supported at the moment.
Page 120: Avg Scanning
10. AVG Scanning Scanning is a crucial part of AVG Anti-Virus 2011 functionality. You can run on- demand tests or schedule them to run periodically at convenient times. 10.1. Scanning Interface The AVG scanning interface is accessible via the Computer scanner quick link.
Page 121: Predefined Scans
Anyway, it is strongly recommended to carry out such tests regularly even if you think that no virus can be found on your computer. In the AVG Anti-Virus 2011 you will find the following types of scanning predefined by the software vendor: 10.2.1.
Page 122 Scan configuration editing You have the option of editing the predefined default settings of the Whole computer scan. Press the Change scan settings link to get to the Change scan settings for Whole Computer scan dialog (accessible from the scanning interface via the Change scan settings link for the Whole computer scan).
Page 123 · Scanning parameters - in the list of scanning parameters you can switch on/ off specific parameters as needed: o Automatically heal/remove infection (on by default) - if a virus is identified during scanning it can be healed automatically if a cure is available.
Page 124 o Computer shutdown options - decide whether the computer should be shut down automatically once the running scanning process is over. Having confirmed this option (Shutdown computer upon scan completion), a new option activates that allows the computer to shut down even if it is currently locked (Force shutdown if computer is locked).
Page 125: Scan Specific Files Or Folders
Warning: These scan settings are identical to the parameters of a newly defined scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan. Should you decide to change the default configuration of the Scan the whole computer you can then save your new setting as the default configuration to be used for all further scans of the whole computer.
Page 126 Scan configuration editing You have the option of editing the predefined default settings of the Scan of specific files or folders. Press the Change scan settings link to get to the Change scan settings for Scan of specific files or folders dialog. It is recommended to keep to the default settings unless you have a valid reason to change them! ·...
Page 127 off specific parameters as needed: o Automatically heal/remove infection (on by default) - if a virus is identified during scanning it can be healed automatically if a cure is available. If the infected file cannot be healed automatically, the infected object will be moved to the Virus Vault.
Page 128 o Computer shutdown options - decide whether the computer should be shut down automatically once the running scanning process is over. Having confirmed this option (Shutdown computer upon scan completion), a new option activates that allows the computer to shut down even if it is currently locked (Force shutdown if computer is locked).
Page 129: Anti-Rootkit Scan
Warning: These scan settings are identical to the parameters of a newly defined scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan. Should you decide to change the default configuration of the Scan specific files or folders you can then save your new setting as the default configuration to be used for all further scans of specific files or folders.
Page 130 Anti-Rootkit scan is always launched in the default settings, and editing of the scan parameters is only accessible within the AVG Advanced Settings / Anti-Rootkit dialog. In the scanning interface, the following configuration is available but only while the scan is running: ·...
Page 131: Scanning In Windows Explorer
Besides the pre-defined scans launched for the entire computer or its selected areas, AVG Anti-Virus 2011 also offers the option of quick scanning of a specific object directly in the Windows Explorer environment. If you want to open an unknown file and you cannot be sure of its content, you may want to have it checked on demand.
Page 132: Cmd Scan Parameters
computer · avgscanx /parameter /parameter .. with multiple parameters these should be lined in a row and separated by a space and a slash character · if a parameters requires specific value to be provided (e.g. the /scan parameter that requires information on what are the selected areas of your computer that are to be scanned, and you have to provide an exact path to the selected section), the values are divided by semicolons, for instance: avgscanx /scan=C:\;D:\...
Page 133 · /ARC Scan archives · /CLEAN Clean automatically · /TRASH Move infected files to the Virus Vault · /QT Quick test · /MACROW Report macros · /PWDW Report password-protected files · /IGNLOCKED Ignore locked files · /REPORT Report to file /file name/ ·...
Page 134: Scan Scheduling
10.5. Scan Scheduling With AVG Anti-Virus 2011 you can run scanning on demand (for instance when you suspect an infection has been dragged to your computer) or based on a scheduled plan. It is highly recommended to run the scans based on a schedule: this way you can make sure your computer is protected from any possibility of getting infected, and you will not have to worry about if and when to launch the scan.
Page 135: Schedule Settings
Whole computer scan schedule pre- defined within the default settings can never be deleted. · Back - return to AVG scanning interface 10.5.1. Schedule Settings If you wish to schedule a new test and its regular launch, enter the Settings for scheduled test dialog (click the Add scan schedule button within the Schedule scans dialog).
Page 136 On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled test temporarily, and switch it on again as the need arises. Next, give a name to the scan you are about to create and schedule. Type the name into the text field by the Name item.
Page 137: How To Scan
· Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
Page 138 even though it usually represents a security risk, some of these programs can be installed intentionally. We recommend to keep this feature activated as it increases your computer security. · Report enhanced set of Potentially Unwanted Programs (off by default): mark to detect extended package of spyware: programs that are perfectly ok and harmless when acquired from the manufacturer directly, but can be misused for malicious purposes later.
Page 139 o Computer shutdown options - decide whether the computer should be shut down automatically once the running scanning process is over. Having confirmed this option (Shutdown computer upon scan completion), a new option activates that allows the computer to shut down even if it is currently locked (Force shutdown if computer is locked).
Page 140 · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
Page 141: What To Scan
10.5.3. What to Scan On the What to scan tab you can define whether you want to schedule scanning of the whole computer scanning of specific files or folders. In case you select scanning of specific files or folders, in the bottom part of this dialog the displayed tree structure activates and you can specify folders to be scanned ( expand items by clicking the plus node until you find the folder you wish to scan).
Page 142 · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
Page 143: Scan Results Overview
10.6. Scan Results Overview The Scan results overview dialog is accessible from the AVG scanning interface the Scan history button. The dialog provides a list of of all previously launched scans and information of their results: · Name - scan designation; it can either be the name of one of the...
Page 144: Scan Results Details
· Delete result - press it to remove the selected item from the scan results overview · Back - switches back to the default dialog of the AVG scanning interface 10.7. Scan Results Details If in the Scan Results Overview...
Page 145: Results Overview Tab
archives). 10.7.1. Results Overview Tab On the Scan results tab you can find detailed statistics with information on: · detected virus infections spyware · removed virus infections spyware · the number of virus infections spyware that cannot be removed or healed In addition you will find information on the date and exact time of the scan launch, on the total number of scanned objects, on the scanning duration and the number of errors that have occurred during scanning.
Page 146: Infections Tab
10.7.2. Infections Tab The Infections tab is only displayed in the Scan results dialog if a virus infection detected during scanning. The tab is divided into three sections providing the following information: · File - full path to the original location of the infected object ·...
Page 147 Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance); the...
Page 148: Spyware Tab
10.7.3. Spyware Tab The Spyware tab is only displayed in the Scan results dialog in if spyware detected during scanning. The tab is divided into three sections providing the following information: · File - full path to the original location of the infected object ·...
Page 149 Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance); the...
Page 150: Warnings Tab
They can neither be positively labeled as dangerous but they are still worth your attention. AVG scan is able to detect files which may not be infected, but are suspicious. These files are reported either as Warning, or as Information.
Page 151 In some cases, viruses use names of standard system processes to make their presence less apparent in the system. · Locked file - The reported file is locked, thus cannot be scanned by AVG. This usually means that some file is constantly being used by the system (e.g.
Page 152: Virus Vault
AVG tests. Once an infected object is detected during scanning, and AVG is not able to heal it automatically, you are asked to decide what is to be done with the suspect object. The recommended solution is to move the object to the Virus Vault for further treatment.
Page 153 case the object had a specific original name that is known (e.g. a name of an e-mail attachment that does not respond to the actual content of the attachment), it will be provided in this column. · Date of storage - date and time the suspected file was detected and removed to the Virus Vault Control buttons The following control buttons are accessible from the Virus Vault interface:...
Page 154: Avg Updates
Update manager component. Once you start the update, AVG will first verify whether there are new update files available. If so, AVG starts their downloading and launches the update process itself. During the update process you will get redirected to the Update interface where you can view the process progressing in its graphical representation as well as in an A V G A nti- V irus 2 0 1 1 ©...
Page 155 (update file size, received data, download speed, elapsed time, ...). Note: Before the AVG program update launch a system restore point is created. In case the update process fails and your operating system crashes you can always restore your OS in its original configuration from this point.
Page 156: Event History
· Event date and time gives exact date and time the event occured · User states who initiated the event · Source gives the source component or other part of the AVG system that triggered the event A V G A nti- V irus 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 157 · Event description gives brief summary of what actually happened Control buttons · Empty list - deletes all entries in the list of events · Refresh list - updates all entries in the list of events A V G A nti- V irus 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved. 1 5 7...
Page 158: Faq And Technical Support
13. FAQ and Technical Support Should you have any problems with your AVG, either business or technical, please refer to the section of AVG website (http://www.avg.com/). If you do not succeed in finding help this way, contact the technical support department by email.

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Anti-virus 2011

AVG ANTI-VIRUS 2011 - REV 2011.09 User Manual

1 Introduction

2 AVG Installation Requirements

3 AVG Installation Options

4 AVG Installation Process

5 After Installation

6 AVG User Interface

7 AVG Components

8 AVG Security Toolbar

9 AVG Advanced Settings

10 AVG Scanning

11 AVG Updates

12 Event History

13 FAQ and Technical Support

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