TANDBERG TELEPRESENCE MANAGEMENT SUITE - ADMININSTRATION GUIDE 13.0 Administration Manual page 3

Phone Books ......................................................................................................................23
Local Directory ....................................................................................................................................... 23
Global Directory ..................................................................................................................................... 23
Corporate Directory ............................................................................................................................... 23
Setting phone books on systems .......................................................................................................... 23
Cisco TMS features ............................................................................................................25
Operator conferences ............................................................................................................................ 25
Operator conference features: ....................................................................................................... 25
How to set up an operator conference ........................................................................................... 25
Provisioning directory ............................................................................................................................ 25
Troubleshooting the Cisco TMS components ..................................................................27
Phonebook (Corporate Directory) errors ............................................................................................... 27
TMSDatabaseScannerService .............................................................................................................. 27
Symptoms....................................................................................................................................... 28
How to fix ........................................................................................................................................ 28
TMSLiveService .................................................................................................................................... 28
Symptoms....................................................................................................................................... 28
How to fix ........................................................................................................................................ 28
TMSPLCMDirectoryService................................................................................................................... 29
Symptoms....................................................................................................................................... 29
How to fix ........................................................................................................................................ 29
TMSSchedulerService ........................................................................................................................... 29
Symptoms....................................................................................................................................... 29
How to fix ........................................................................................................................................ 29
TMSSnmpService (formerly TMSWatchdogServiceStarter.exe) .......................................................... 29
Symptoms....................................................................................................................................... 30
How to fix ........................................................................................................................................ 30
TMSServerDiagnosticsService .............................................................................................................. 30
Symptoms....................................................................................................................................... 30
How to fix ........................................................................................................................................ 30
Cisco TMS Database Management Service (optional) ......................................................................... 31
Symptoms....................................................................................................................................... 31
How to fix ........................................................................................................................................ 31
TMSAgentService .................................................................................................................................. 31
Symptoms....................................................................................................................................... 31
How to fix ........................................................................................................................................ 31
The Web server ..................................................................................................................................... 31
Symptoms....................................................................................................................................... 32
How to fix ........................................................................................................................................ 33
Java Applet - Monitoring ....................................................................................................................... 33
What it does.................................................................................................................................... 33
Symptoms....................................................................................................................................... 33
How to fix ........................................................................................................................................ 33
The database ......................................................................................................................................... 34
Symptoms....................................................................................................................................... 34
How to fix ........................................................................................................................................ 34
Related documents ............................................................................................................36
Cisco TMS Administration Guide
Introduction
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