Troubleshooting Desktop Pool Creation Problems - VMware View Manager 4.5 Admin Manual

VMware View Administrator's Guide
Solution
At a command prompt on the desktop, type the
n
nslookup CS_FQDN
CS_FQDN is the fully qualified domain name (FQDN) of the View Connection Server host. If the command
fails to return the IP address of the View Connection Server host, apply general network troubleshooting
techniques to correct the DNS configuration.
At a command prompt on the desktop, verify that TCP port 4001, which View Agent uses to establish JMS
n
communication with the View Connection Server host, is working by typing the
CS_FQDN 4001
telnet
If the
telnet
If a security server is deployed in the DMZ, verify that exception rules are configured in the inner firewall
n
to allow RDP connectivity between the security server and desktop virtual machines on TCP port 3389.
If secure connections are bypassed, verify that the firewall rules allow a client to establish either a direct
n
RDP connection to the desktop virtual machine on TCP port 3389, or a direct PCoIP connection to the
desktop virtual machine on TCP port 4172 and UDP port 4172.
Verify that exception rules are configured in the inner firewall to allow connections between each Security
n
Server and its associated View Connection Server host on TCP port 4001 (JMS) and TCP port 8009 (AJP13).
Connection Problems Due to Incorrect Assignment of IP Addresses to Cloned
Desktops
You might not be able to connect to cloned desktops if they have static IP addresses.
Problem
You cannot use View Client to connect to cloned desktops.
Cause
Cloned desktops are incorrectly configured to use a static IP address instead of using DHCP to obtain their IP
addresses.
Solution
1 Verify that the template for a desktop pool on vCenter is configured to use DHCP to assign IP addresses
to desktops.
2 In the VMware Infrastructure Client, clone one virtual machine manually from the desktop pool and verify
that it obtains its IP address from DHCP correctly.

Troubleshooting Desktop Pool Creation Problems

You can use several procedures for diagnosing and fixing problems with the creation of desktop pools.
Pool Creation Fails if Customization Specifications Cannot Be Found
If you try to create a desktop pool, the operation fails if the customization specifications cannot be found.
Problem
You cannot create a desktop pool, and you see the following message in the event database.
Provisioning error occurred for Machine
278
connection is established, network connectivity for JMS is working.
command.
nslookup
Machine_Name : Customization failed for Machine
command.
telnet
VMware, Inc.