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VMware Workstation 4 User's Manual
24
Technical Support Resources
Documentation on the Web
Full documentation for VMware Workstation, including the latest updates to the
manual, can be found on the VMware Web site at www.vmware.com/support/.
VMware Knowledge Base
You can find troubleshooting notes and tips for advanced users in the knowledge
base on the VMware Web site at www.vmware.com/kb.
VMware Newsgroups
The VMware newsgroups are primarily forums for users to help each other. You are
encouraged to read and post issues, work-arounds and fixes. While VMware personnel
may read and post to the newsgroups, they are not a channel for official support. The
VMware NNTP news server is at news.vmware.com.
For a listing of all current newsgroups and the topic areas they cover, see
www.vmware.com/support/newsgroups.html.
Reporting Problems
If you have problems while running VMware Workstation, please report them to the
VMware support team.
These guidelines describe the information we need from you to diagnose problems.
•
If a virtual machine exits abnormally or crashes, please save the log file before
you launch another virtual machine. The key log file to save is the VMware log
file for the affected virtual machine — on a Windows host, the vmware.log
file in the same directory as the configuration file (.vmx) of the virtual machine
that had problems; on a Linux host, the <vmname>.log or vmware.log file
in the same directory as the configuration file (.cfg) of the virtual machine that
had problems. Also save any core files (core or vmware-core). Provide these
to VMware along with any other information that might help us to reproduce
the problem.
If you are reporting a problem you encountered while installing VMware
Workstation, it is also helpful to have your installation log file.
www.vmware.com
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