VMware View Manager 4.5 Admin Manual page 249

Check-Out Fails with "No Available Transfer Server" Error
When users try to check out desktops, the operations fail and an error message,
, is displayed.
Server
Problem
The check-out can fail when the operation is approximately 10% complete, before View Transfer Server begins
transferring data to the client computer. The check-out can also fail later in the process. For example, the base
image might be transferred to the client computer, but other virtual machine disks cannot be transferred.
This problem occurs with all check-out operations that are managed by a particular View Transfer Server
instance.
Cause
This problem can occur because View Transfer Server is running on an ESX host that does not have access to
the datastores where the desktops reside. During a check-out operation, View Transfer Server transfers desktop
data from the datastores to the client computer. The datastores must be accessible from the ESX host where
the View Transfer Server virtual machine is running.
Solution
Migrate the View Transfer Server virtual machine to an ESX host with access to the datastores.
n
a In View Administrator, place the View Transfer Server instance in maintenance mode.
b In vSphere Client, use the Migration wizard to migrate the View Transfer Server virtual machine to
the destination ESX host.
c In View Administrator, select the View Transfer Server instance and exit maintenance mode.
If you cannot migrate the View Transfer Server virtual machine, recreate View Transfer Server on another
n
virtual machine on an ESX host with access to the datastores.
a In View Administrator, remove the View Transfer Server instance from View Manager.
b In vSphere Client, uninstall View Transfer Server or remove the View Transfer Server virtual machine.
c Create a new virtual machine on the destination ESX host.
d Install View Transfer Server on the virtual machine.
e In View Administrator, add View Transfer Server to View Manager.
For more information about installing View Transfer Server, see the VMware View Installation Guide.
Problems with Desktop Check-Outs After Initial Check-Out
Assuming that View Transfer Server is functioning properly, you might find that check-out problems are due
to View Connection Server no longer having the encryption key for files on the local machine.
Problem
After successfully checking out a local desktop and checking it in, you check the desktop out again, but you
cannot connect to the local desktop. You might see an error message such as,
desktop corrupted
Cause
If you change the encryption key cipher for a local desktop, or if you delete the desktop from its pool and create
a new one, View Connection Server uses a new authentication key to generate a new configuration file.
VMware, Inc.
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Chapter 13 Managing Local Desktops
No available Transfer
Cannot access local desktop--
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