VMware View Manager 4.5 Admin Manual page 254

VMware View Administrator's Guide
The View Transfer Server Web Service Is Down
In View Administrator, View Transfer Server displays a status of Web Server Down.
Problem
View Transfer Server cannot download packages from the Transfer Server repository and cannot transfer other
desktop data to local desktops.
Cause
The Apache2.2 Web service that supports the Transfer Server repository is not running.
Solution
1 On the View Transfer Server virtual machine, open the Control Panel > Administrative Tools > Services
dialog box.
2 Start the Apache2.2 service.
Virtual Disk of a Local Desktop Needs Repair
You might need to repair the virtual disk of a local desktop.
Problem
You see an error message when you try to connect to your local desktop. For example:
Cannot open the disk 'C:\Documents and Settings\jo\Local Settings\Application Data\View\Local
Desktops\Win7_32b_Local_Mode\52411f5e05b854ca-b5c54521f6010b22-scsi00-000002.vmdk' or one of the
snapshot disks it depends on.
Reason: The specified disk needs repair.
Cause
The problem can occur if you disconnect or power off the client computer while the virtual machine image is
being updated.
Solution
1 Start View Client from the command line specifying the -repairLocalDesktops option.
For example:
wswc -desktopName lmdt01 -userName jo -domainName MYDOM -repairLocalDesktops
The repair process takes several minutes.
2 If the repair process fails, roll back the local session and check out a new local desktop.
Recover Data from a Local Desktop
VMware View secures the virtual machine of a local desktop by encrypting all of its virtual disks. If the virtual
machine's checkout identifier is deleted from the configuration, or the session or policy files become corrupted,
you might not be able to power on or check in the local desktop. You can decrypt the local desktop's virtual
machine so that you can recover data from it.
I Use this procedure only if you cannot recover the data in a local desktop by any other method.
MPORTANT
The View Connection Server instance must have access to the View LDAP configuration that holds the
authentication key for the local desktop.
254 VMware, Inc.