VMware VCENTER CHARGEBACK 1.5 Manual page 138

vCenter Chargeback User's Guide
Cause
The data collector heart beat is set to 30 seconds. If the data collector fails, vCenter Chargeback waits for at
least 90 seconds before updating the status of the data collector in the application. Therefore, the System
Health tab does not reflect the failed status of the data collector immediately.
Solution
There is no workaround or solution for this issue.
Storage Synchronization Job Fails
The storage synchronization job run by the data collector fails.
Problem
The storage synchronization job of the data collector fails and the vCenter Server storage information is not
synchronized in the vCenter Chargeback database. The job state is reported as failed.
Cause
A probable reason might be that the VirtualCenter Management Webservices service is stopped.
Solution
On the machine on which vCenter Server is installed, check whether the VirtualCenter Management
u
Webservices service is started and running.
Ensure that this service is running for all the vCenter Server instances that are added to the application.
Text and Messages on the vCenter Chargeback User Interface Are Not Correctly
Displayed
When accessing vCenter Chargeback installed on a non-English locale, the browser encoding must be set
correctly.
Problem
vCenter Chargeback is installed on a non-English locale and accessed by using a Web browser from an English
locale. However, the texts on the application user interface and the messages displayed by the application do
not appear correctly.
Cause
The Web browser encoding is not set correctly on the client machine.
Solution
Set the Web browser encoding to Unicode (UTF-8) on the client machine for the texts and messages to appear
correctly in the user interface.
Unable to Access the vCenter Chargeback Application
The vCenter Chargeback services must be running for you to access the application.
Problem
Although you have provided the correct URL, you are unable to access the application.
138 VMware, Inc.