VMware VCENTER CHARGEBACK 1.5 Manual page 137

Solution
On the vCenter Server, check whether the statistics collection level is correctly set.
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For vCenter Server 2.5 Update 3 and Update 4, the statistics collection level must be set to 2 or above for
the average memory consumed counter to be available. For vCenter Server shipped with vSphere 4.0, the
statistics collection level can be set to 1 or above.
Report Does Not Display the Network Transmitted and Network Received
Information
A vCenter Chargeback report displays the network bandwidth usage and cost information if the network
transmitted and network received computing resources are selected when the report is generated.
Problem
Although the network transmitted and network received computing resources are selected when generating
a report, the network bandwidth usage and cost information is not displayed in the report.
Cause
A probable reason might be that the statistics collection level is not properly set on the vCenter Server.
Solution
On the vCenter Server, check whether the statistics collection level is correctly set.
u
For vCenter Server 2.5 Update 3, vCenter Server 2.5 Update 4, and vCenter Server shipped with vSphere
4.0, the statistics collection level must be set to 3 or above for the average network transmitted and received
counters to be available.
Service Temporarily Unavailable Error
The vCenter Chargeback related services must be running for you to access the application.
Problem
When accessing vCenter Chargeback, the Service Temporarily Unavailable error is thrown.
Cause
A probable reason might be that the relevant services are not running.
Solution
Check whether all the services related to vCenter Chargeback are running. Ensure that at least the load balancer
and vCenter Chargeback services are running. If you have just started the system or virtual machine on which
vCenter Chargeback is installed, you might have to wait for few minutes for the relevant services to start before
accessing the application.
Status of Failed Data Collector Is Not Reflected Immediately on the System Health
Tab
The System Health tab of the application lets you monitor the overall system health. The tab shows the status
of the various servers, databases, and data collectors.
Problem
If a data collector fails, the System Health tab of the application does not show the status of the data collector
as failed immediately.
VMware, Inc.
Chapter 10 Troubleshooting vCenter Chargeback
137