Page 1 ProLiant 800 Servers Supporting Pentium II Processors and 100 MHz System Bus Maintenance and Service Guide First Edition (September 1998) Part Number 320984-001 Spare Part Number 320981-001 Compaq Computer Corporation...
Page 2 Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Other product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Compaq ProLiant 800 Servers Supporting Pentium II Processors and 100 MHz System Bus Maintenance and Service Guide First Edition (September 1998)
Page 3: Table Of Contents
Riser Board with Tray ......................2-15 I/O Fan Assembly........................2-17 Processor Fan..........................2-18 Power Switch and Cable Assembly ..................2-19 Processor .........................2-20 Processor Retention Bracket....................2-21 Processor Power Module ....................2-22 Memory ...........................2-23 Power Supply..........................2-26 External Replacement Battery ....................2-27 Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 4 Tape Drive Test Error Codes...................3-26 Advanced VGA Board Test Error Codes ................3-27 NetFlex-2 Controller Test Error Codes ................3-29 Compaq Network Interface Boards Test Error Codes .............3-30 SCSI Hard Drive Test Error Codes .................3-31 SCSI/IDE CD-ROM Drive Test Error Codes..............3-31 SCSI Tape Drive Test Error Codes .................3-32 Server Manager/R Board Test Error Codes..............3-32...
Page 5 SDRAM Dual Inline Memory Module (DIMM) ..............5-4 1.44-MB Diskette Drive ......................5-4 IDE CD-ROM Drive ........................5-5 Diskette Drive Cable ........................5-6 IDE CD-ROM Drive Cable ......................5-6 Wide SCSI Cable........................5-7 SCSI Drive Power Cable ......................5-7 Index Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 6: About This Guide
NOTE: Presents commentary, sidelights, or interesting points of information. Compaq Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.
Page 7: Where To Go For Additional Help
In the United States, call 1-800-345-1518 In Canada, call 1-800-263-5868 For Compaq technical support: In the United States and Canada, call 1-800-386-2172 For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq website at: http://www.compaq.com...
Page 8: Illustrated Parts Catalog
Illustrated Parts Catalog This chapter provides the illus trated parts breakdown and a s pare parts lis t for Compaq ProLiant 800 Servers . See Table 1-1 for the names of referenced s pare parts . Mechanical Parts Exploded View Figure 1-1.
Page 9: System Components Exploded View
Illustrated Parts Catalog System Components Exploded View Figure 1-2. ProLiant 800 Servers system components exploded view...
Page 10: Spare Parts List
Riser Board with Tray 320977-001 FANS I/O Fan Assembly 327308-001 Processor Fan With Bracket 326873-001 MEMORY 64-MB DIMM (SDRAM, Reg 100 MHz) 317745-001 MASS STORAGE DEVICES 1.44-MB Diskette Drive 160788-201 IDE CD-ROM Drive 328369-001 Continued Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 11 Illustrated Parts Catalog Spare Parts List Continued Description Spare Part # CABLES Data Cable Kit 386559-001 * Wide SCSI cable Diskette drive cable 40-position SCSI cable Adapter Cable 186423-001 * MISCELLANEOUS Return Kit 298017-001 * Carton and Buns (International) 298017-002 * Maintenance and Service Guide 320981-001 * Illustrated Parts Map...
Page 12: Removal And Replacement Procedures
Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for Compaq ProLiant 800 Servers. After completing all necessary removal and replacement procedures, run the Diagnostics program to verify that all components operate properly. To service Compaq ProLiant 800 Servers, you might need the following:...
Page 13: Symbols In Equipment
For some removal and replacement procedures, you must remove the server from the rack and place it on a sturdy table or workbench. Refer to the ProLiant 800 Servers Supporting Pentium II Processors and 100 MHz System Bus Setup and Installation Guide for instructions.
Page 14: Server Warnings And Precautions
CAUTION: Compaq ProLiant 800 Servers must always be operated with the system unit cover on. Proper cooling will not be achieved if the system unit cover is removed.
Page 15: Front Bezel Door
Removal and Replacement Procedures Front Bezel Door The front bezel door is removed for replacement or to convert the unit from tower to rack. To access the front of the server, open the front bezel door. To remove the front bezel door: Unlock the front bezel door.
Page 16: Left Side Access Panel
Slide the left side access panel back, then pull it away from the chassis. Figure 2-2. Removing the left side access panel Reverse steps 1 through 4 to replace the left side access panel. Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 17: Feet
Removal and Replacement Procedures Feet The feet are removed for replacement, to replace the U-channel access panel, or to convert the unit from tower to rack. To remove the feet from the chassis, one at a time: Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Remove the front bezel door.
Page 18: U-Channel Access Panel
Remove the two T-15 screws securing the U-channel access panel to the front of the chassis. Pull the U-channel access panel back, then away from the chassis. Figure 2-4. Removing the U-channel access panel Reverse steps 1 through 5 to replace the U-channel access panel. Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 19: Top Access Panel
Removal and Replacement Procedures Top Access Panel Remove the top access panel to access PCI and ISA boards, IDE CD-ROM drive cables, the I/O fan with bracket, and the power switch. WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.
Page 20: Removable Media And Mass Storage Devices
Removable Media and Mass Storage Devices Compaq ProLiant 800 Servers ship standard with four removable media and four mass storage device bays. The removable media bays contain a one-third height, 1.44-MB diskette drive, a one-half height IDE CD-ROM drive, and two open bays. The open bays may be used for a second CD-ROM drive, tape drives, hard drives, or any SCSI device.
Page 21: Non-Hot-Plug Drive Cage
2-10 Removal and Replacement Procedures Non-Hot-Plug Drive Cage The non-hot-plug drive cage is removed for replacement or to access the non-hot-plug hard drives. To remove the non-hot-plug drive cage: Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Unlock and remove the front bezel door.
Page 22: Ide Cd-Rom Drive
Disconnect all cables from the CD-ROM drive. Slide the CD-ROM drive out the front of the chassis. Figure 2-8. Removing the IDE CD-ROM drive Reverse steps 1 through 5 to replace the IDE CD-ROM drive. Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 23: 1.44-Mb Diskette Drive
2-12 Removal and Replacement Procedures 1.44-MB Diskette Drive The 1.44-MB diskette drive is removed for replacement only. To remove the 1.44-MB diskette drive: Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Remove the top cover. See “Top Cover” earlier in this chapter. Disconnect all cables from the diskette drive.
Page 24: Cable Folding And Routing Diagrams
2-13 Cable Folding and Routing Diagrams Figure 2-10. IDE CD-ROM drive cable Figure 2-11. 1.44-MB diskette drive cable Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 25 2-14 Removal and Replacement Procedures Figure 2-12. Hard drive cage cable (Wide SCSI cable)
Page 26: Riser Board With Tray
PCI and PCI/ISA slots on the riser board. Figure 2-13. Riser board expansion board slots Table 2-2 Riser Board Expansion Board Slot Descriptions Slot Description PCI/ISA expansion board slots PCI expansion board slots Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 27 2-16 Removal and Replacement Procedures The riser board with tray is removed for replacement and to access the expansion board slots or the riser board connectors. To remove the riser board with tray: Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Remove the top access panel.
Page 28: I/O Fan Assembly
Tilt the top of the fan assembly forward, then away from the chassis Disconnect the fan assembly power cable Figure 2-15. Removing the I/O fan assembly Reverse steps 1 through 5 to replace the I/O fan assembly. Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 29: Processor Fan
2-18 Removal and Replacement Procedures Processor Fan The processor fan is removed for replacement only. To remove the processor fan: Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Remove the left side access panel. See “Left Side Access Panel” earlier in this chapter. Remove the four T-15 screws securing the processor fan to the chassis.
Page 30: Power Switch And Cable Assembly
Slide the power switch back , then lift it out of the chassis Figure 2-17. Removing the power switch and cable assembly Reverse steps 1 through 5 to replace the power switch and cable assembly. Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 31: Processor
2-20 Removal and Replacement Procedures Processor The processor is removed for replacement or for the replacement of the system board. To remove the processor: Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Remove the left side access panel. See “Left Side Access Panel” earlier in this chapter. Push in the latches on each side of the processor until you hear two clicks .
Page 32: Processor Retention Bracket
Remove the four T-15 screws, then lift the processor retention bracket from the system board. Figure 2-19. Removing the processor retention bracket. Reverse steps 1 through 3 to replace the processor retention bracket. Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 33: Processor Power Module
2-22 Removal and Replacement Procedures Processor Power Module The processor power module is removed for replacement or to replace the system board. To remove the processor power module: Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Pull back the clips at each end of the processor power module Lift the processor power module from the system board Figure 2-20.
Page 34: Memory
2-23 Memory Compaq ProLiant 800 Servers ship standard with 64 MB (1 DIMM) of memory installed on the system board in socket 4. Memory is expandable to a maximum of 1GB, when using four 256-MB DIMMs. Figure 2-21. SDRAM DIMM sockets on the system board...
Page 35 The following guidelines MUST be followed when installing or replacing memory: Use 100 MHz, 32-, 64-, 128-, or 256-MB, registered SDRAM DIMMs. WARNING: Use only Compaq SDRAM DIMMs. SDRAM DIMMs from other sources may adversely affect data integrity. Power-On Self-Test (POST) will warn of non-supported SDRAM DIMMs.
Page 36 64 MB 384 MB 64 MB 64 MB 128 MB 128 MB 512 MB 128 MB 128 MB 128 MB 128 MB 1 GB 256 MB 256 MB 256 MB 256 MB Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 37: Power Supply
2-26 Removal and Replacement Procedures Power Supply The power supply is removed for replacement only. To remove the power supply: Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Remove the left side access panel. See “Left Side Access Panel” earlier in this chapter. Disconnect all cables from the power supply.
Page 38: External Replacement Battery
Place the sticker included with your external replacement battery kit on the back of your server above the power connector. NOTE: If an external replacement battery is not installed before the lithium battery fails, and CMOS/NVRAM is lost, run the System Configuration Utility. Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 39: Diagnostic Tools
Chapter 3 Diagnostic Tools This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are: Default Configuration Access to Compaq Utilities Power-On Self-Test (POST) Diagnostics Software Drive Array Advanced Diagnostics (DAAD)
Page 40: Default Configuration
Utilities Access The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain your system, including: System Configuration Utility...
Page 41 Run the utilities from the Compaq SmartStart and Support Software CD. IMPORTANT: Only the System Configuration Utility and the Array Configuration Utility can be executed from the Compaq SmartStart and Support Software CD. All other utilities must be executed from the system partition or from diskette.
Page 42: Power-On Self-Test (Post)
Diagnostic Tools Power-On Self-Test (POST) POST is a series of diagnostic tests that run automatically on Compaq computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly: Processors Keyboard...
Page 43 Configuration Invalid match configuration memory. and correct. 179-System None A board was installed that has a Run the System Configuration Utility Revision Mismatch different revision date. and correct. 180-Log Reinitialized None Continued Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 44 Diagnostic Tools POST Error Messages Continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 201-Memory Error None RAM failure. Run Diagnostics. Replace failed assembly as indicated. 203-Memory None RAM failure. Run Diagnostics. Replace failed Address Error assembly as indicated.
Page 45 Run the System Configuration Utility to Type Error set diskette type correctly. 702-A coprocessor None Installed coprocessor not Run the System Configuration Utility has been detected configured. and correct. that was not reported by CMOS Continued Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 46 Diagnostic Tools POST Error Messages Continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action Run the System Configuration 703-CMOS reports a Coprocessor or configuration Utility and correct. coprocessor that has error. Replace the coprocessor. not been detected 1151-Com Port 1 Both external and internal serial Run the System Configuration Utility...
Page 47 Fixed disk drive error. Run the System Configuration Utility failed Set Block and correct. Mode command 1750-Fixed Disk 0 None Fixed disk drive error. Run the System Configuration Utility failed Identify and correct. command Continued Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 48 3-10 Diagnostic Tools POST Error Messages Continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 1751-Fixed Disk 1 None Fixed disk drive error. Run the System Configuration Utility failed Identify and correct. command 1760-Fixed Disk 0 None Fixed disk drive error.
Page 49 Termination Error Port 1. 1777-Drive Array None Cooling fan failure, internal Inspect for cooling fan failure or open External Drive temperature alert or open side panel. Subsystem Error side panel. Continued Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 50 3-12 Diagnostic Tools POST Error Messages Continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 1778-Drive Array None This message appears whenever No action necessary. resuming Automatic a controller reset or power cycle Data Recovery occurs while Automatic Data process Recovery is in progress.
Page 51 If this message was not due to a bad power cable connection, and no drive replacement took place, this could indicate noise on the data cable. Check cable for proper routing. Continued Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 52 3-14 Diagnostic Tools POST Error Messages Continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action Check the cable 1789-Drive Not None Cable or hard drive failure. Replace the cables. Responding, Replace Physical Drive If you do not want to Check cables or replace physical drive X.
Page 53 1797-Drive Array - None Hard parity error while reading Enable Array Accelerator. Array Accelerator data from posted-writes Read Error Occurred. memory. Data in Array Accelerator has been lost. Array Accelerator is disabled. Continued Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 54 3-16 Diagnostic Tools POST Error Messages Continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 1798-Drive Array - None Hard parity error while writing Enable Array Accelerator. Array Accelerator data to posted-writes memory. Write Error Occurred. Array Accelerator is disabled.
Page 55: Diagnostics Software
3-17 Diagnostics Software Tables 3-2 through 3-20 include all test error codes generated by Compaq products. Each code has a corresponding description and recommended action(s). Your system generates only those codes that are applicable to your configuration and options. When you select Diagnostics and Utilities from the System Configuration Utility main menu, the utility prompts you to test, inspect, upgrade, and diagnose the server.
Page 56: Running Diagnostics
3-18 Diagnostic Tools 6. Disable the power-on password by using the Password Disable switch on the system board, if you do not have access to the password. 7. Install a loopback plug (Part Number 142054-001), when required by Diagnostics. 8. Run the latest version of Diagnostics. Running Diagnostics There are two ways to access the utilities: From the System Partition.
Page 57: Primary Processor Test Error Codes
Installed devices test failed. Verify cable connections and retest. Check switch and/or jumper settings and retest. Run the Configuration utility and retest. Replace the processor board and retest. Replace the system board and retest. Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 58: Memory Test Error Codes
3-20 Diagnostic Tools Memory Test Error Codes The 200 series of Diagnostic error codes identifies failures with the memory subsystem. Table 3-3 Memory Test Error Codes Error Code Description Recommended Action 200-xx Invalid memory configuration. Reinsert memory modules in correct location and retest.
Page 59: Keyboard Test Error Codes
Install the loopback connector and retest. Check the switch on the Serial/Parallel Interface board (if applicable) and retest. Replace the Serial/Parallel Interface board (if applicable) and retest. Replace the system board and retest. Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 60: Video Display Unit Test Error Codes
3-22 Diagnostic Tools Video Display Unit Test Error Codes The 500 series of Diagnostic error codes identifies failures with video or system board functions. Table 3-6 Video Display Unit Test Error Codes Error Code Description Recommended Action 501-xx Video controller test failed. The following steps apply to error codes 502-xx Video memory test failed.
Page 61: Diskette Drive Test Error Codes
Replace monitor and retest. 802-xx Video memory test failed. Replace the Advanced VGA board and retest. 824-xx Monochrome video text mode test failed. Replace monochrome board and retest. Replace the system board and retest. Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 62: Serial Test Error Codes
3-24 Diagnostic Tools Serial Test Error Codes The 1100 series of Diagnostic error codes identifies failures with serial/parallel interface board or system board functions. Table 3-9 Serial Test Error Codes Error Code Description Recommended Action Check the switch settings on the 1101-xx Serial port test failed.
Page 63: Hard Drive Test Error Codes
Fixed disk conditional format test failed. 1717-xx Fixed disk ECC* test failed. 1719-xx Fixed disk drive power mode test failed. 1736-xx Drive Monitoring failed. 1799-xx Invalid fixed disk drive type failed. * Error Checking and Correcting Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 64: Tape Drive Test Error Codes
3-26 Diagnostic Tools Tape Drive Test Error Codes The 1900 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, tape drive cabling, adapter boards, or the system board assembly. Table 3-12 Tape Drive Test Error Codes Error Code Description Recommended Action Replace the tape cartridge and retest.
Page 65: Advanced Vga Board Test Error Codes
2412-xx Video gray scale test failed. 2414-xx Video white screen test failed. 2416-xx Video noise pattern test failed. 2417-xx Lightpen text mode test failed, no response. 2418-xx ECG/VGC memory test failed. Continued Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 66 3-28 Diagnostic Tools Advanced VGA Board Test Error Codes Continued Error Code Description Recommended Action Run the System Configuration Utility. 2419-xx ECG/VGC ROM checksum test failed. Replace the monitor and retest. 2420-xx ECG/VGC attribute test failed. Replace the Advanced VGA board or other video board and retest.
Page 67: Netflex-2 Controller Test Error Codes
Unshielded Twisted Pair/Shielded 6028-xx Network card Internal failed Twisted Pair (UTP/STP) settings. 6029-xx Network card External failed Check the MAU, cabling, or other network components. 6089-xx Network card Open failed Replace the controller. Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 68: Compaq Network Interface Boards Test Error Codes
3-30 Diagnostic Tools Compaq Network Interface Boards Test Error Codes The 6000 series of Diagnostic error codes identifies failures with 32-bit DualSpeed NetFlex- 2/Token Ring Controllers. Table 3-15 Compaq Network Interface Boards Test Error Codes Error Code Description Recommended Action...
Page 69: Scsi Hard Drive Test Error Codes
CD-ROM Read failed. retest. Check the switch settings on the adapter board (if applicable). Replace the SCSI controller (if applicable) and retest. Replace the CD-ROM drive and retest. Replace the system board and retest. Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 70: Scsi Tape Drive Test Error Codes
3-32 Diagnostic Tools SCSI Tape Drive Test Error Codes The 6700 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cabling, adapter boards, or the system board assembly. Table 3-18 SCSI Tape Drive Test Error Codes Error Code Description Recommended Action...
Page 71: Pointing Device Interface Test Error Codes
Table 3-20 Pointing Device Interface Test Error Codes Error Code Description Recommended Action Replace with a working pointing device 8601-xx Pointing Device Interface test failed. and retest. Replace the system board and retest. Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 72: Drive Array Advanced Diagnostics (Daad)
Diagnostic Tools Drive Array Advanced Diagnostics (DAAD) Drive Array Advanced Diagnostics (DAAD) is a DOS-based tool designed to run on all Compaq products that contain a Compaq Drive Array Controller. The error messages and codes listed include all codes generated by Compaq products. Your system generates only codes applicable to your configuration and options.
Page 73: Starting Daad
When the information gathering process is complete, the main DAAD screen displays. Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 74: Daad Diagnostic Messages
3-36 Diagnostic Tools DAAD Diagnostic Messages Table 3-21 lists DAAD diagnostic messages in alphabetical order. Table 3-21 DAAD Diagnostic Messages Message Description Recommended Action Accelerator board Array controller did not detect a Install array accelerator board on array controller. If an not detected configured array accelerator board.
Page 75 If the error continues you may need cache was lost to replace the array accelerator. due to some reason other than the battery being discharged Continued Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 76 3-38 Diagnostic Tools DAAD Diagnostic Messages Continued Message Description Recommended Action Accelerator Cache board was probably replaced with Nothing needs to be done. Normal operations status: Cache was one of a different size. should continue. automatically configured during last controller reset.
Page 77 Controller needs IDA firmware is less than version 0.96. Replace the controller as soon as possible. replacing (DAAD Error 102) Continued Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 78 3-40 Diagnostic Tools DAAD Diagnostic Messages Continued Message Description Recommended Action Controller needs The Intelligent Array Expansion System Replace the controller as soon as possible. replacing (DAAD firmware is less than version 1.14. Error 104) Controller The controller returned an error from its Replace the controller.
Page 79 Drive (bay) X is This drive is being rebuilt from the Normal operations should occur. undergoing drive corresponding mirror or parity data. recovery Continued Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 80 (bay) X FYI: Drive (bay) X The installed drive was not supplied by If problems exist with this drive, replace it with a is non-Compaq Compaq. Compaq drive. supplied Identify controller The identify controller data from the...
Page 81 Nothing needs to be done. Normal operations status = failed and has now been replaced. The can occur. RECOVERING replaced drive is rebuilding from the mirror drive or the parity data. Continued Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 82 Soft Firmware DAAD has determined that your Run the Compaq Upgrade Utility to place the latest Upgrade required controller is running firmware that has firmware on all drives. been soft upgraded by the Compaq Upgrade Utility.
Page 83 Recommended Action Threshold This is a list of the individual thresholds The drive may need to be replaced. Run the Compaq violations for drive that have been violated for this drive. Diagnostics Utility to determine if the drive has been...
Page 84: Integrated Management Log
You can view and print the event list from within Compaq Insight Manager by following the instructions that follow. You can also mark a Critical or Caution event as Repaired after the affected component has been replaced, for example, when a failed fan has been replaced.
Page 85 Compaq website. Refer to the Compaq Management CD for information on installing and running the Compaq Survey Utility. After running the Compaq Survey Utility, you can view the IML by loading the output of the utility (typically called “survey.txt”) into a text viewer such as Notepad. The event list follows the system slot information.
Page 86: Event List
Integrated Management Display, from within Compaq Insight Manager, the IML management utility, or the Compaq Survey Utility. An example of the format of an event (as displayed on the Integrated Management Display) is as follows:...
Page 87 Kernel Panic: Cause [UNIX] Abnormal Program Termination: Cause [NetWare] Automatic OS Shutdown Automatic Operating System Shutdown Initiated Due to Fan Failure Automatic Operating System Shutdown Initiated Due to Overheat Condition Fatal Exception (Number X, Cause) Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 88: Rapid Recovery Services
Automatic Server Recovery-2 Automatic Server Recovery-2 (ASR-2) lets the server restart automatically from the operating system or the Compaq Utilities. To use this feature, you must use the System Configuration Utility to install Compaq Utilities in the system partition. You can tell ASR-2 to restart your server after a critical hardware or software error occurs.
Page 89 If you have configured the Compaq Utilities for network access, you can access the utilities over the network. You can use Compaq Insight Manager for dial-in or network access.
Page 90 If you are notified that ASR-2 restarted the server and you have restarted to Compaq Utilities, use the Inspect Utility or Compaq Insight Manager to view the critical error in the Critical Error Log. Run Diagnostics to diagnose and resolve the problem.
Page 91 The Compaq Health Driver is independent of the ASR-2 timer. You should load it and enable the ASR-2 timer. This allows the driver to detect and log information about numerous hardware and software errors in the IML.
Page 92 Server Health Log or the Compaq Utilities to identify the Integrated Management Log and source of the fault boots the Compaq Utilities from the system partition on the hard drive Local Server Administrator runs Compaq Utilities from server console to identify the source of the fault Figure 3-1.
Page 93 For modem access, you must have either Compaq Insight Manager 2.0 or above or have a VT100 or ANSI terminal type device. You may use a standard CRT with VT100 or ANSI emulation capability, or you may use a PC with a VT100 or ANSI terminal emulation package.
Page 94 Set Dial-In Status to Enabled. Be sure the Reset Boot option is set to Boot Compaq Utilities. When the system starts because of an ASR reset, it starts to the Compaq Utilities, sets the Management Modem to auto-answer, and waits for the administrator to dial in and run the Compaq Utilities.
Page 95 Pager Status and Pager Dial String, the system restarts to the Compaq Utilities, and dials out to the phone number provided in the Dial-Out string. The dial-out number will be tried five times. If it fails to connect after five attempts, the modem is put in auto-answer mode.
Page 96 If the ASR-2 feature cannot restart the server within 10 attempts, it logs a critical error in the Critical Error Log or IML Log restarts the server into the Compaq Utilities, and puts the modem into auto-answer mode.
Page 97: Server Health Logs
Network IP router address xxx.xxx.xxx.xxx ASR-2 Security The standard Compaq password features function differently during ASR-2 than during a typical system startup. During ASR-2, the system does not prompt for the Power-On Password. This allows the ASR-2 to restart the operating system or Compaq Utilities without user intervention.
Page 98 This information helps you quickly identify and correct the problem, thus minimizing downtime. You can view the Critical Error Log through the Compaq Insight Manager. The Diagnostics Utility either resolves the error or suggests corrective action in systems that do not support event logs.
Page 99 ASR-2 detected by ROM An ASR-2 activity has been detected and logged by the system ROM. Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 100 Functional Revision Level Previous Revisions Date System Board Revision Assembly Version Functional Revision Level Processor 01 Revision Assembly Version Functional Revision Level The Revision History Table is stored in nonvolatile RAM and is accessed through the Inspect Utility and Compaq Insight Manager.
Page 101: Storage Fault Recovery Tracking
Ethernet and Token Ring network interfaces. It decreases network downtime by enabling diagnosis of actual network interface failures. Memory Fault Recovery Tracking This feature inspects the operation of the memory subsystem looking for uncorrectable memory errors. Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 102: Remote Service Features
Provides remote diagnostic capability after you configure ASR-2 and the reset restart option to restart from Compaq Utilities. Also allows you to view Health Logs. Disk-based diagnostics can also be run locally. Press F10 during the restart process when the cursor moves to the upper-right corner of the monitor.
Page 103: Rompaq
3-65 ROMPaq Using flash ROM in Compaq servers allows the firmware (BIOS) to be upgraded with system or option ROMPaq utilities. To upgrade the ROM: Run the ROMPaq utility from the system partition, or Insert a ROMPaq diskette into drive A and cold boot the system.
Page 104: Compaq Insight Management Software Architecture
Compaq Insight Management Software Architecture The Compaq Insight Management software architecture is typical of other network management solutions. It has a client/server architecture and is composed of agent software (Compaq Insight Management Agents) and the management application software (Compaq Insight Manager).
Page 105: Connectors, Switches, Jumpers, And Leds
This chapter provides connector, switch, jumper, and LED information for Compaq ProLiant 800 Servers. Connectors The section discusses all the connectors found in ProLiant 800 Servers. Rear Panel Connectors Figure 4-1 depicts the connectors on the rear panel of the server. Table 4-1 gives the corresponding connector descriptions.
Page 106: System Board Connectors
Connectors, Switches, Jumpers, and LEDs System Board Connectors Figure 4-2 depicts the system board connectors. Table 4-2 gives the corresponding connector descriptions. Figure 4-2. System board connectors Table 4-2 Compaq ProLiant 800 Servers System Board Connectors Reference Connector Reference Connector...
Page 107: Riser Board Connector
Riser Board Connector Figure 4-3 depicts I O connector on the riser board. Figure 4-3. I O connector on the riser board Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 108: Switches
Connectors, Switches, Jumpers, and LEDs Switches The section discusses all the switches found in ProLiant 800 Servers. System Maintenance Switch Figure 4-4 depicts the system maintenance switch location and default setting. Table 4-3 gives the corresponding switch settings. Figure 4-4. System maintenance switch location and default setting...
Page 109: Bus/Core Frequency Switch
2 3 4 5 6 Figure 4-5. 350 MHz processor switch location and default setting 400 MHz Processor Speed 400 MHz 2 3 4 5 6 Figure 4-6. 400 MHz processor switch location and default setting Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 110 The bus/core frequency ratio switch is located on the system board. Table 4-4 gives the system board bus settings in correspondance with Figures 4-5, 4-6, and 4-7. Table 4-4 Compaq ProLiant 800 Servers Bus/Core Ratio Settings Processor Speed (Bus at 100 MHz)
Page 111: Jumpers
Jumpers The external replacement battery jumper is the only jumper in the ProLiant 800 Server. The external replacement battery jumper is located on the system board. The external replacement battery jumper location and internal/external settings are depicted in Figure 4-8. For more information on the external replacement battery see “Replacement Battery”...
Page 112: Leds
Connectors, Switches, Jumpers, and LEDs LEDs The section discusses all the LEDs found in ProLiant 800 Servers. Power LEDs The power LEDs are located on the front of the server beneath the power switch. The LED illuminates green when the power is on. Figure 4-9 depicts the location on the power switch LEDs.
Page 113: Network Interface Controller Leds
Figure 4-10 depicts the location of the network interface controller LEDs. Table 4-6 gives the description of each LED. Figure 4-10. Network interface controller LEDs Table 4-6 Network Controller LEDs Reference Activity LED Link status LED Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 114: Physical, Operating, And Performance Specifications
Chapter 5 Physical, Operating, and Performance Specifications This section provides operating and performance specifications for Compaq ProLiant 800 Servers. System Unit Power Supply SDRAM Dual Inline Memory Module 1.44-MB Diskette Drive IDE CD-ROM Drive Diskette Drive Cable IDE CD-ROM Drive Cable...
Page 115: System Unit
Physical, Operating, and Performance Specifications System Unit Table 5-1 Compaq ProLiant 800 Servers System Unit Specifications U.S. Metric Dimensions Height (without feet) 17.92 in 45.52 cm Depth 22.67 in 57.58 cm Width 8.83 in 22.43 cm Weight (no hard drive installed) 50.0 lb...
Page 116: Power Supply
20ms 20ms General Specifications Full Output Rating 325 W 325 W Minimum Load +5V/3A +5V/3A Ambient Temperature Range Operating 41°F - 113°F 5°C - 45°C Storage -40°F - 185°F -40°C - 85°C Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 117: Sdram Dual Inline Memory Module (Dimm)
Physical, Operating, and Performance Specifications SDRAM Dual Inline Memory Module (DIMM) Table 5-3 Compaq ProLiant 800 Servers SDRAM DIMM Specifications Size 32-, 64-, 128-, 256-MB Speed 100 MHz NOTE: Use only 32-, 64-, 128-, 256-MB; 168-pin, 3.3 volt, 100 MHz, 72-bit wide, 4 clock, Registered SDRAM DIMMs.
Page 118: Ide Cd-Rom Drive
Startup Time < 7 s Stop Time < 4 s (single); < 30 s (multi-session) Laser Parameters Type Semiconductor Laser GaA1As Wave Length 790 +/- 25 nm Divergence Angle 53.5 +/- 1.5 Continued Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 119: Diskette Drive Cable
2048 bytes (Mode 1) 2340, 2336, bytes (Mode 2) 2352 bytes (CD-DA) 2328 bytes (CD-XA) Diskette Drive Cable Table 5-6 Compaq ProLiant 800 Servers Diskette Drive Cable Specifications Connector type Flat cable, socket, multi-contact strain relief Cable type 34 conduit flat cable Length 9.5 in...
Page 120: Wide Scsi Cable
SCSI Drive Power Cable Specifications Connector type Six four-position sockets (one red, one orange, two black) Cable type 68 conduit flat cable Socket type 68 position Wide SCSI Length 12 in connectors on 2 in centers Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 121 CD-ROM drive access speed 5-5 battery accessing 2-5 installing 2-27 bay location, illustrated 2-9 installing, illustrated 2-27 cable folding and routing 2-13 jumper location, illustrated 4-7 cables, accessing 2-8 replacement, part number 1-3 Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 122 3-46, 3-66 diskette 3-17 remote maintenance 3-66 error codes 3-17 viewing the event list 3-47 recommended action 3-17 Compaq network interface boards, test error CD-ROM drive 3-31 codes 3-30 DAAD messages 3-36 Compaq SmartStart and Support Software CD description 3-4...
Page 123 4-2 size 5-4 feet specifications 5-4 part number 1-3 test error codes 3-23 removing 2-6 weight 5-4 removing, illustrated 2-6 diskette, creating diagnostics 3-17 replacing 2-6 door See front bezel Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 124 Health Driver, description 3-53 memory sockets 2-23 help memory, removing 2-24 additional sources viii NIC LEDs 4-9 Compaq Download Facility viii parts, exploded view 1-1, 1-2 Compaq telephone numbers viii PCI slots 2-15 Compaq website address viii power LEDs, location 4-8 http://www.compaq.com viii...
Page 125 CD-ROM drive 5-5 NetFlex-2 controller, test error codes 3-29 laser warning 2-2 network interface fault recovery, defined 3-63 LEDs NIC LEDs, illustrated 4-9 activity, identified 4-9 NVRAM, invalidating 4-4 link status, identified 4-9 Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 126 1-3 power supply 1-3 power switch assembly 1-3 packing materials, part number 1-4 processor fan 1-3 pager processor power module 1-3 booting Compaq Utilities from 3-56 processors settings, description 3-56 350/100 1-3 panels 400/100 1-3 kit, part number 1-3...
Page 127 4-1 test error codes 3-31 recovery power cable, specifications 5-7 attended 3-51 signal cable, specifications 5-7 automatic 3-50 tape drive, test error codes 3-32 environmental 3-51 SDRAM See memory and DIMMs Compaq ProLiant 800 Servers Maintenance and Service Guide...
Page 128 4-6 Compaq technical support viii maintenance Test Computer utility, accessing 3-17 location 4-4 test error codes settings 4-4 advanced VGA board 3-27 power Compaq network interface boards 3-30 accessing 2-8 diskette drive 3-23 assembly, part number 1-3...
Page 129 3-3 weight, system unit 5-2 Diagnose Drive Array, accessing 3-17 Wide SCSI signal cable, specifications 5-7 Diagnostics 3-17 Workstation Management, defined 3-65 Drive Array Advanced Diagnostics, wrist strap, using 2-1 accessing 3-2 Compaq ProLiant 800 Servers Maintenance and Service Guide...

Compaq ProLiant 800 Maintenance And Service Manual

About this Guide

Chapter 1 Illustrated Parts Catalog

Chapter 2 Removal and Replacement Procedures

Chapter 3 Diagnostic Tools

Chapter 4 Connectors, Switches, Jumpers, and Leds

Chapter 5 Physical, Operating, and Performance Specifications

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