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Leadership enterprise server with significantly lower cost of ownership in a highly available and
expandable, rack-dense, 2U dual-socket server
Please see the Legal Information section for important notices and information.
you reduce both you total cost of ownership and the complexity that administrators and technical
personnel face.
IBM Systems Director Service and Support Manager (previously called IBM Electronic Service
™
Agent
) is an innovative "call home" feature that allows System x and BladeCenter servers to
automatically report hardware problems to IBM support, which can even dispatch onsite service if
necessary to those customers entitled to onsite support under the terms of their warranty or an
IBM Maintenance Agreement. Service and Support Manager resides on a server and provides
electronic support and problem management capabilities through a highly secure electronic
dialogue between your systems and IBM. It monitors networked servers for hardware errors and it
can perform hardware and software inventories and report inventory changes to IBM. All
information sent to IBM is stored in a highly secure database and used for improved problem
determination.
Additional services include hardware warranty upgrades and factory-installed Product
Customization Services (PCS), such as asset tagging, hardware integration, software imaging
and operating systems personalization.
IBM offers extensive technical support by phone and via the Web. Support options include links
to forums/newsgroups, problem submission, online shopping support, service offerings, device
drivers for all IBM product lines, software downloads and even upcoming technical seminar
worldwide schedules and registration. Also available are remote installation, configuration and
usage support for System x hardware and software, as well as onsite custom services to provide
the level of expertise you require.
IBM Maintenance and Technical Support solutions can help you get the most out of your IT
investment by reducing support costs, increasing availability and simplifying management with
integrated support for your multiproduct, multivendor hardware and software environment. For
more information on hardware maintenance, software support, solution support and managed
support, visit http://ibm.com/services/maintenance.
Advanced Systems Management Capabilities
The x3650 M3 has a high level of systems management capabilities that are well-suited to remote
locations as well as to stand-alone environments. Features include UEFI, IMM
IBM Systems Director Active Energy Manager, Automatic Server Restart, Wake on LAN
PXE support, text console redirect, Predictive Failure Analysis, and IBM Systems Director.
The Integrated Management Module (IMM) provides industry-standard Intelligent Platform
Management Interface (IPMI) 2.0-compliant systems management. It provides a number of
important system functions, including:
• Monitoring of system and battery voltage, system temperature, fans, power supplies, processor
and DIMM status
• Fan speed control
• Product ID and Family ID detection
• Highly secure remote power on/off
• System reset control
• NMI/SMI detection and generation
• System diagnostic LED control (power, HDD, activity, alerts, heartbeat)
• IPMI over LAN
• Serial Over LAN
• Proxy server support
• LAN messaging and alerting
• Text console redirection over LAN
• Predictive Failure Analysis for system fans
• Web-based out-of-band control
• SSL (Secure Socket Layer) and LDAP (Lightweight Directory Access Protocol) support
• Enhanced authentication and encryption algorithms (RMCP+ and AES)
• VLAN support
• Local update of IMM firmware
• Firmware firewall
• Support for IPMI v2.0 compliant management software (e.g., xCAT)
• Other mandatory and optional IPMI IMM functions
The IMM alerts IBM Systems Director to anomalous environmental factors, such as voltage and
thermal conditions—even if the server has failed.
IBM ToolsCenter,
,
®
support,
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