Troubleshooting - DirecTV D12 User Manual

Other Information
TIP
You can fi nd additional troubleshooting
help at DIRECTV.com.
32

Troubleshooting

Troubleshooting
Many problems can be corrected by performing a simple reset of the DIRECTV® Receiver. If you
experience the image freezes, audio freezes or blank screen, or the system won't respond to front panel
button or remote control, try one of these:
Press the red RESET button behind the access card panel door on the front of the
DIRECTV Receiver, then wait for program guide information to be acquired.
If the problems persist, try unplugging the power cord of the DIRECTV Receiver for 15
seconds, then plug it in again.
Running the System Test (later in this section) can also help you diagnose and solve many
common problems.
System Upgrades
Your DIRECTV Receiver is able to receive upgrades or modifications to some of its features and
functions. These modifications will occur automatically, usually at times when the receiver would
likely be turned off. If your receiver is on when an upgrade or modification is sent, you may experi-
ence a disruption in reception for a minute or two. Your reception should return to normal after the
modification is complete. Your receiver must be plugged in to AC power to receive any upgrades. Do
Note
If preferred, you can have an Authorized Service Representative visit your home for a fee, to set up your digital satellite
receiver and instruct you on its operation. For details about this service, call 1-800-DIRECTV or visit DIRECTV.com.