Troubleshooting - PRESONUS MONITOR STATION - V1.0 User Manual

TECHNICAL INFORMATION

4.2 TROUBLESHOOTING

Please note that many technical issues can arise when connecting different components in a studio environment.
PreSonus can only provide support for issues directly related to the Monitor Station Studio Control Center. It
may be necessary to contact the manufacturer(s) of your other studio equipment to obtain additional technical
support. PreSonus does not provide support for issues in regards to non-PreSonus hardware or software.
Please check our website, www.PreSonus.com, regularly for information, updates and technical support.
If you experience any difficulty with your Monitor Station, please try the following before Contacting PreSonus
Customer Support:
1) Check our Web site at
troubleshooting techniques specific to the Monitor Station.
2) Power cycle and disconnect / reconnect your Monitor Station power cable.
3) Check your connection cables and audio source(s).
4) Check your headphones and speakers.
5) Isolate the problem to your Monitor Station by disconnecting your input sources and monitor systems
and testing them independently to ensure they are functioning properly.
For technical assistance, visit our Web site at www.PreSonus.com, call us at 225.216.7887 between 9am and
6pm CST (GMT -06:00) or e-mail us at techSupport@PreSonus.com.
When contacting technical support, please have the following information at hand:
A brief description of what equipment and connections are being made to your Monitor Station.
The desired application of your Monitor Station in your studio environment.
Your Monitor Station serial number
www.PreSonus.com for answers to frequently asked questions and for
(located on the bottom of your unit)
22
.