Ivr Messages - D-Link VTA-VR User Manual

Appendix A - Troubleshooting

IVR Messages

Your Vonage telephone adapter comes equipped with some pre-programmed voice
messages to help troubleshoot issues with your device. The errors are listed below and
will automatically be played in the case there is an error when you lift the receiver of a
phone attached to your device.
The following IVR messages are played on the Vonage VTA:
1. "The Vonage device has no network connectivity."
You will hear this message when your phone line is properly set up and ready for calls,
but your Internet connection is down. Check to see if you are able to access the Internet
from your computer that is connected to your router. If not, check with your Internet
Service Provider to determine if they are having connection issues in your area.
2. "The Vonage device has no network settings."
You will hear this message when your phone line is properly set up, but there are
insufficient or incorrect network settings. If you have set a static IP address, verify that
the Default Gateway and the DNS server address is the IP address of your router (refer
to page 11). Network issues may be resolved by resetting your equipment. Refer to page
19 for details.
3. "The Vonage device cannot contact the Vonage network."
You will hear this message when your phone line is properly set up but cannot connect to
the Vonage network. This may be due to a change to the network settings. For example
you may be experiencing firewall issues. Check if your network setup has changed since
you last connected to the Vonage network.
4. "This telephone line cannot register to the Vonage network."
You will hear this message when your phone line is properly set up and can connect to
the Vonage network, but cannot register to Vonage. Please verify that your router in front
of the VTA device is not blocking any incoming traffic. If SPI is enabled on the router,
disable it.
5. "Your phone maybe plugged into the incorrect phone port. Please try the other
port. If you believe that you are connected to the correct phone port, please log
into your web account to check the status of your service."
You will hear this message when your telephone is connected into a phone port that is not
set up for Vonage service. If you are plugged into Port 2, try moving to Port 1. In addition,
you can check the status of your Vonage service by logging into your web account.
For more troubleshooting tips, visit www.vonage.com/help.
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