Defining The Device Status; Unresponsive Devices - Novell ZENWORKS PATCH MANAGEMENT 6.4 User Manual

Defining the Device Status

Depending upon the results of the installation tests, each device will display one of the following
icons:
Table 4.1 Device Status Icons
Icon Description
The installation tests have not been run on this device.
The installation tests have ran and were successful. An ZENworks Patch
Management Agent has not been installed on this device.
Note: If you have multiple Patch Management Servers, the AMC could
incorrectly indicate that an agent does not exist if that agent were registered with
a different Patch Management Server.
The installation tests have ran and were successful. An ZENworks Patch
Management Agent is already installed on this device.
The installation tests ran but were unsuccessful. An agent cannot be remotely
installed on this device.
Note: The AMC will continue to run the installation tests against this device.
Therefore, if the cause of the failure is corrected, the agent can be installed at a
later date.

Unresponsive Devices

If a device displays a gray or yellow icon for an extended period of time, it may be because the
device is in off or in a sleep state. If the device's network card and BIOS have been configured to
respond to a Wake on LAN signal, you may be able to remotely boot or wake the device.
Agent Management Center v6.4 - User Guide
- 53 -