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Troubleshooting Installation
3
Problems
Section 3.1, "Common Installation Issues and Solutions," on page 21
Section 3.2, "Knowledge Base Articles about Installation Troubleshooting," on page 22
Section 3.3, "Uninstalling Portability Suite Software Components and Performing a Cleanup,"
on page 22
3.1 Common Installation Issues and Solutions
Common Installation Issues and Solutions
Table 3-1
Problems or Messages
An unexpected error occurs when trying
to install the Portability Suite Server to a
non-default location
HTTP 403 Error
Cannot connect to IIS with http or
https...
Solutions
When you install the Portability Suite Server in a non-default
directory, you must also grant ASP.NET user account full
access to that directory. For example, if you want to install the
server in
D:\PPS_810
, you must make sure that the ASP.NET
user account has full access to
Portability Suite uses ASP.NET for its Web services. If
ASP.NET is not installed on the server, the Web services do not
function correctly, and the installation fails with this error.
ASP.NET is included as part of the .NET Framework. When
you install the .NET Framework, IIS must already be installed
on the server for ASP.NET to be configured. If the .NET
Framework was installed prior to IIS, simply uninstall and
reinstall the .NET Framework.
During installation, an error message appears indicating that
Portability Suite cannot connect to IIS with HTTP or HTTPS
(when Setup attempted to connect with the existing IIS Server).
The cause of this error generally indicates a problem with the
IIS Server.
1. Ensure that IIS and ASP.NET are installed properly. See
Knowledge Base article
support.platespin.com/kb2/article.aspx?id=20595).
2. To ensure that ASP.NET is properly registered with IIS,
run the following command:
"C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727
\aspnet_regiis.exe" -i
If the above steps do not resolve the issue, refer to the detailed
instructions for reinstalling IIS and configuring IIS for IIS 5.0
isolation mode in Knowledge Base article
support.platespin.com/kb2/article.aspx?id=20710).
.
D:\PPS_810
Q20595 (http://
Q20710 (http://
Troubleshooting Installation Problems
3
21
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