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Summary of Contents for Novell SUPPORT ADVISOR 2.0.1
- Page 1 AUTHORIZED DOCUMENTATION Novell Support Advisor Novell ® Novell Support Advisor 2.0.1 June 2010 www.novell.com...
- Page 2 Further, Novell, Inc., reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to notify any person or entity of such changes.
- Page 3 Novell Trademarks For Novell trademarks, see the Novell Trademark and Service Mark list (http://www.novell.com/company/legal/ trademarks/tmlist.html). Third-Party Materials All third-party trademarks are the property of their respective owners.
- Page 4 Novell Support Advisor Administration Guide...
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Page 5: Table Of Contents
System Requirements ............10 1.2.1 Novell Support Advisor can be installed and run from: ..... . . 10 1.2.2 Novell Support Advisor can run against and analyze the following platforms . - Page 6 Novell Support Advisor Administration Guide...
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Page 7: About This Guide
About This Guide This guide is intended to help partners and customers install and administer Novell Support Advisor Audience This guide is intended for Novell Support Advisor users. Feedback We want to hear your comments and suggestions about this manual and the other documentation included with this product. - Page 8 Novell Support Advisor Administration Guide...
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Page 9: Novell Support Advisor 2.0.1
The Novell Support Advisor diagnosis occurs securely and locally, and does not require sending log information to Novell for analysis. When the data is gathered for a health check, some load occurs over a Secure Shell connection to the queried device, but once the data is collected, the connection is terminated so network and device load is minimized. -
Page 10: System Requirements
Further, Novell, Inc. reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to notify any person or entity of such changes. -
Page 11: Installation
Install location: /Applications/Support Advisor.app Executable: /Applications/Support Advisor.app/Contents/MacOS/SupportAdvisor 1.3.4 Work Directory The first time Novell Support Advisor is started, a work directory is created in the current user’s home directory: -/.supportAdvisor/ Novell Support Advisor maintains all of the user’s actions regarding settings, server archives, reports, credential database, debug logs and client updates at this location. -
Page 12: Running Novell Support Advisor
After you have installed Support Advisor, continue with the post-installation tasks. 1.4 Running Novell Support Advisor 1.4.1 Local Database The first time you run Support Advisor, you will be prompted to create an encrypted database. This is a locally encrypted SQLite database used to store login credentials for the server connections you create in Support Advisor. -
Page 13: Adding And Saving Connections
If you have created an encrypted database you can store servers that you want to connect to in the future. To analyze a Novell product, a server connection must first be created. Connections can be created using NMAP or PING Discover, CSV import, or manual. - Page 14 On finish you may see a list of devices that were found to be up and listening on the address range and port specified. Click to add the connections that you want to attempt to run an analysis against. Novell Support Advisor Administration Guide...
- Page 15 Discover PING Discover PING The Discovery Ping works like NMAP without the dependency of a 3rd party tool. Novell Support Advisor 2.0.1...
- Page 16 22.33.44.5, 8009, gw, poa, mygwserver.com, mygw Manual The manual option is the only connection-add method that will allow you to set and store the connection credentials at connection creation time (if you are authenticated to the local encrypted database). Novell Support Advisor Administration Guide...
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Page 17: Using Novell Support Advisor
To analyze a server you first select a server that you have previously added and click analyze. Depending on the type and subtype of connection created, Novell Support Advisor will attempt to connect and collect data from the specified device. - Page 18 If a solution is available, it will glow in blue. Each result will direct you to your next step. Possible solutions include: Novell Technical Information Document (TID) Security Alert Video...
- Page 19 HTML report version of the results upload if you have a Service Request (SR) with Novell you can upload the archive to Novell support. By tagging the archive with your SR number this will also attach the archive to your open service request re-run re-applies pattern logic to an archive.
- Page 20 An analysis can still be performed even if all of the servers within the group have not been verified. However, those servers that failed verification will not be included in the group analysis. Likewise, if one of the servers fails or is cancelled during the group analysis, that server will also be omitted. Novell Support Advisor Administration Guide...
- Page 21 Settings General Enable Custom Archive: check to analyze Linux archives gathered outside of Support Advisor Archive Location: the directory location where Support Advisor will look for custom archived Novell Support Advisor 2.0.1...
- Page 22 Check for updates: When enabled, Support Advisor checks if there are any pattern or client updates available upon start up Update Server: The Novell Update Server will almost always be used. It is very rare that you would specify any other server for the update location.
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