Troubleshooting Tips - Novell EDIRECTORY 8.8 Troubleshooting Manual

If you are using iMonitor 2.0 or later, make sure that the Errors and Health Sub-report report
options are enabled. The following items will be verified. You should browse the report and make
sure that there are no errors.
If you are using iMonitor 1.5, select the Errors report option. The following items will be verified.
You should browse the report and make sure that there are no errors.
Using the iMonitor Obituary Listing report or the iMonitor Object Statistics report, you can find
any obituaries on your system. If you find any obituaries that you don't believe are being
processed, see

Troubleshooting Tips

There are two general reasons that obituaries don't process: either the obituary has been orphaned
(that is, the obituary exists on some servers but not all servers) or the obituary is stuck (that is, it
exists on all servers but its states are not advancing for some reason).
Do the following to troubleshoot orphaned or stuck obituaries:
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Novell eDirectory 8.8 Troubleshooting Guide
Based on the information in the ndsimonhealth configuration file stored with iMonitor (see
"Configuration Files" in the Novell eDirectory 8.8 Administration Guide), this report will
check the eDirectory agent version to ensure you are running the correct directory patches
tree-wide.
All servers are within Timesync tolerances.
This server can communicate with all other servers.
There have not been any servers improperly or incompletely removed from the tree.
The Health subreport will indicate if any partitions are not within tolerance for the replication
sync times.
The agent version is displayed. Make sure all servers tree-wide are running the most current
eDirectory Support Pack available from the
support.novell.com).
All servers are within Timesync tolerances.
This server can communicate with all other servers.
There have not been any servers improperly or incompletely removed from the tree.
"Troubleshooting Tips" on page
Don't panic!
If the obituary is for an object not stored on this server (that is, the object is an External
Reference):
Check to see if the real object has a matching obituary. If not, this obituary has been
orphaned. See "Resolving Orphaned Obituaries on Extrefs" on page 48
information.
If the real object has a matching obituary, troubleshoot and resolve obituary problems on
the real object before attempting to address any issues with the obit on the ExtRef
partition.
Make sure that the obituaries are correctly synchronized.
Use the iMonitor Agent Synchronization page
synchronization errors.
Novell Support Web site (http://
46.
to check for and resolve any
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