Internet Led Is Red; Cannot Obtain An Internet Ip Address - NETGEAR DGND3800B User Manual

N600 Wireless Dual Band Gigabit VDSL2 Modem Router DGND3800B

Internet LED Is Red

If the Internet LED is red, the device could not connect to the Internet. Verify the following:
Check that your login credentials are correct. See
•
page 18 for more information.
Check that the information you entered on the Basic Settings screen is correct. See
•
Manual Setup (Basic Settings)
Check with your ISP to verify that the multiplexing method, VPI, and VCI settings on the
•
ADSL settings screen are correct.
Find out if the ISP is having a problem. If it is, wait until that problem is cleared up and try
•
again.

Cannot Obtain an Internet IP Address

If your modem router cannot access the Internet, and your Internet LED is green or blinking
green, check whether the modem router can obtain an Internet IP address from the ISP.
Unless you have been assigned a static IP address, your modem router has to request an IP
address from the ISP.

You can determine whether the request was successful as follows:
Access the router menus at
1.
Under Maintenance, select Router Status and check that an IP address shows for the WAN
2.
port. If 0.0.0.0 shows, your modem router has not obtained an IP address from your ISP.
If your router cannot obtain an IP address from the ISP, the problem might be one of the
following:
If you have selected a login program, the service name, user name, or password might be
•
incorrect. See
Your ISP might check for your computer's host name. Assign the computer host name of
•
your ISP account to the modem router in the browser-based Setup Wizard. See
on page 21 for more information.
Wizard
Your ISP allows only one Ethernet MAC address to connect to the Internet, and might
•
check for your computer's MAC address. In this case, do one of the following:
Inform your ISP that you have bought a new network device and ask them to use the
-
router's MAC address.
Configure your router to spoof your computer's MAC address through the Basic
-
Settings screen. See
on page 22.
http://192.168.0.1
Debug PPPoE or PPPoA
Manual Setup (Basic Settings)
Troubleshooting
Log In to the N600 Modem Router
and log in.
on page 139.
on page 22.
138
on
Setup