Page 1 User Manual Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610, indoor model WAX610Y, outdoor model NETGEAR, Inc. October 2020 350 E. Plumeria Drive 202-12099-02 San Jose, CA 95134, USA...
Page 2 By using this device, you are agreeing to NETGEAR’s Terms and Conditions at https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the device to your place of purchase within your return period. Do not use model WAX610 outdoors. The PoE port of model WAX610 is intended for intra building connection only. Trademarks ©...
Page 3 Initial Configuration Position your access point for best performance......26 Set up and connect the access point to your network....27 Set up and connect indoor model WAX610 to your network...27 Set up and connect outdoor model WAX610Y to your network....................28 Connect to the access point for initial configuration.....30...
Page 4 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Chapter 5 Install the Access Point in an Insight Instant Mesh WiFi Network What are a root access point and an extender access point?..50 What is an Insight Instant Mesh WiFi network?.......52 Requirements for placing an extender access point in a mesh WiFi network....................53...
Page 5 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Set up an external captive portal for a WiFi network....104 Register and configure Facebook Wi-Fi for the access point..107 Set up a Facebook Wi-Fi captive portal for a WiFi network..110 Unregister the access point from Facebook Wi-Fi.......111...
Page 6 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Manually download firmware and upgrade the access point.160 Revert to the backup firmware...........162 Use an SFTP server to upgrade the access point....163 Manage the configuration file of the access point.......164 Back up the access point configuration........164...
Page 7 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Troubleshoot with the LEDs............220 Power/Cloud LED remains off............221 Power/Cloud LED remains solid amber........222 Power/Cloud LED is blinking amber slowly, continuously..222 The access point functions as a PoE PD and the Power/Cloud LED remains solid amber............223...
Page 8 • WAX610Y. NETGEAR Insight Managed WiFi 6 AX1800 Dual Band Access Point for outdoor use. Models WAX610 and WAX610Y, in this manual referred to as the access point, support IEEE 802.11ax, four streams of WiFi 6, and dual-band concurrent operation at 2.4 GHz and 5 GHz with a combined throughput of 1800 Mbps (600 Mbps at 2.4 GHz and 1200...
Page 9 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y About NETGEAR Insight The access point supports the NETGEAR Insight app, which lets you set up and manage the access point from your iOS or Android mobile device and connects to the Insight cloud-based management platform.
Page 10 Hardware Overview Indoor Model WAX610 The NETGEAR Insight Managed WiFi 6 AX1800 Dual Band Access Point Model WAX610 is an indoor access point. The chapter contains the following sections: • Unpack indoor model WAX610 • Top panel with LEDs, indoor model WAX610 •...
Page 11 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Unpack indoor model WAX610 The package contains the following items: • WAX610 access point • Mounting bracket with screw holes for mounting to a solid ceiling or 15/16 in.
Page 12 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Table 1. LED descriptions indoor model WAX610 LED Icon Color Description Power/Cloud LED Solid amber initially and then blinking amber slowly. The access point is starting or in the process of getting an IP address.
Page 13 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Table 1. LED descriptions indoor model WAX610 (Continued) LED Icon Color Description 2.4G WLAN LED Solid green. The 2.4 GHz WiFi radio is on but no clients are connected.
Page 14 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Hardware interfaces indoor model WAX610 The bottom panel of the access point has a LAN/PoE+ port, Reset button, and DC power connector for an optional power adapter.
Page 15 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y • LAN/PoE+ port. You can use the LAN/PoE+ Gigabit Ethernet RJ-45 LAN port to connect the access point to a PoE+ switch, or if you use an optional power adapter, to a non-PoE switch.
Page 16 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Safety instructions and warnings for an indoor access point Use the following safety guidelines to ensure your own personal safety and to help protect your system from potential damage.
Page 17 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y • Do not spill food or liquids on your product components, and never operate the product in a wet environment. If the product gets wet, see the appropriate section in your troubleshooting guide, or contact your trained service provider.
Page 18 Hardware Overview Outdoor Model WAX610Y The NETGEAR Insight Managed WiFi 6 AX1800 Dual Band Access Point Model WAX610Y is an outdoor access point. Tems of Use: This device must be professionally installed. It is the installer’s responsibility to follow local country regulations including operations within legal frequency channels, output power and DFS requirements.
Page 19 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Unpack model outdoor model WAX610Y The package contains the following items: • WAX610Y access point • Pole mounting strap • Wall-mount screws and anchors • Screw placement guide •...
Page 20 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Table 2. LED descriptions outdoor model WAX610Y LED Icon Color Description Power/Cloud LED Solid amber initially and then blinking amber slowly. The access point is starting or in the process of getting an IP address.
Page 21 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Table 2. LED descriptions outdoor model WAX610Y (Continued) LED Icon Color Description 5G WLAN LED Solid green. The 5 GHz WiFi radio is on but no clients are connected.
Page 22 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y The bottom panel contains the following components: • Reset button. You can use the Reset button to restart the access point or to reset the access point to its factory default settings. To restart the access point, press the Reset button for about two seconds.
Page 23 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Safety instructions and warnings for an outdoor access point Use the following safety guidelines to ensure your own personal safety and to help protect your system from potential damage.
Page 24 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y • Do not paint the product. • Do not push any objects into the openings of your product. Doing so can cause fire or electric shock by shorting out interior components.
Page 25 • Set up and connect the access point to your network • Connect to the access point for initial configuration • Configure indoor model WAX610 offline using a directly connected computer • Log in to the access point after initial setup...
Page 26 A line of sight between the access point and your WiFi devices is not required for good performance. • For model WAX610 only, if you use a power adapter, make sure that the access point is within reach of an AC power outlet.
Page 27 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Aluminum studs Fish tanks (indoor model WAX610 only) Mirrors (indoor model WAX610 only) Brick Concrete If you are using adjacent access points, use different radio frequency channels to reduce interference.
Page 28 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Figure 7. Set up model WAX610 with a PoE+ connection to your network To set up the access point with an Ethernet connection to your network: 1. Connect an Ethernet cable to the LAN/PoE+ port on the access point.
Page 29 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y you use a PoE+ switch that is located indoors, you must install a PoE+ Ethernet surge protector on the cable from the switch to the access point located outdoors.
Page 30 After you set up the access point, you can use several methods to connect to it for initial configuration. You can use the NETGEAR Insight app on an iOS or Android mobile device, or use the Insight Cloud portal or the local browser UI.
Page 31 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Connect over WiFi using the NETGEAR Insight app You can install the NETGEAR Insight app on an iOS or Android mobile device and set up the access point (and perform many other tasks as well).
Page 32 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 7. To use the Insight app to configure and manage the access point, tap the access point and follow the prompts to register the access point and add it to an Insight network location.
Page 33 WiFi-enabled computer or mobile device (without using the NETGEAR Insight app) and complete the initial configuration. Note: The figures in this section show model WAX610. If you use model WAX610Y, the local browser UI shows model WAX610Y. To connect over WiFi to the local browser UI for initial configuration: 1.
Page 34 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y pop-up window displays, click the Visit Website button. If another pop-up window displays to let you confirm changes to your certificate trust settings, enter your Mac user name and password and click the Update Setting button.
Page 35 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Note: After you save the basic settings that are shown on the page, the Day Zero Easy Setup page no longer displays when you log in. Instead, a login window displays.
Page 36 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y (Continued) Setting Description SSID You cannot use the default SSID for regular operation. The default SSID is for setup only. Enter a new name with a maximum of 32 characters. You can use a combination of alphanumeric and special characters, except for quotation marks (") and a backslash (\).
Page 37 Network from the Navigation pane, right-click the access point device icon, and select Properties to display the IP address. Note: You can also use the NETGEAR Insight app to discover the IP address that is assigned to the access point. For more information, see Connect over WiFi using the NETGEAR Insight app on page 31.
Page 38 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 3. If your browser displays a security message and does not let you proceed, do one of the following: • Google Chrome. If Google Chrome displays a Your connection is not private message, click the ADVANCED link.
Page 39 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 5. Select the Web-browser radio button. Note: After you save the basic settings that are shown on the page, the Day Zero Easy Setup page no longer displays when you log in. Instead, a login window displays.
Page 40 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y (Continued) Setting Description AP Name As an option, enter a new name for the access point. The name must contain alphanumeric characters, must contain at least one alphabetical character, cannot be longer than 15 characters, and can contain hyphens but cannot start or end with a hyphen.
Page 41 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y If you specified a static IP address, save the IP address information because you must enter the IP address when you log in again. If you changed the default country, the access point restarts.
Page 42 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Configure indoor model WAX610 offline using a directly connected computer Note: This procedure does not apply to outdoor model WAX610Y because it requires a PoE+ connection to a PoE+ switch. (A directly connected computer cannot provide PoE+ to the access point.)
Page 43 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y IMPORTANT: If your browser does not display the Day Zero login page, see the following step. 5. If your browser displays a security message and does not let you proceed, do one of the following: •...
Page 44 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 7. Select the Web-browser radio button. Note: After you save the basic settings that are shown on the page, the Day Zero Easy Setup page no longer displays when you log in. Instead, a login window displays.
Page 45 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y (Continued) Setting Description AP Name As an option, enter a new name for the access point. The name must contain alphanumeric characters, must contain at least one alphabetical character, cannot be longer than 15 characters, and can contain hyphens but cannot start or end with a hyphen.
Page 46 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y If you specified a static IP address, save the IP address information because you must enter the IP address when you log in again. You are disconnected from the access point. If you changed the default country, the access point restarts.
Page 47 WiFi using the NETGEAR Insight app on page 31. The Dashboard page displays. The following figure shows the upper part of the Dashboard page for model WAX610. The Dashboard page for model WAX610Y is identical. Install the Access Point in Your...
Page 48 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y The Dashboard page displays various panes that let you see the status of your access point at a glance. For more information about the Dashboard page and its various panes, see Monitor the Access Point and the Network on page 176.
Page 49 Insight Instant Mesh WiFi network as either a root access point or an extender access point. This chapter describes how you can use the NETGEAR Insight app to connect the access point to a root access point and let it function as an extender access point in an Insight Instant Mesh WiFi network.
Page 50 Both model WAX610 and WAX610Y can function in an Insight Instant Mesh WiFi network as a root access point, while model WAX610 can also function as an extender access point: • Root access point. A mesh-capable access point that is set up with a wired connection to your network and functions as a gateway to another mesh-capable access point that functions as an extender.
Page 51 An extender access point that is connected over a 5 GHz backhaul WiFi connection to the root access point. If model WAX610 functions as an extender, it must be powered by a power adapter rather than by PoE. (A power adapter is an option that you can purchase.) Although model WAX610Y can function as an extender access point,...
Page 52 WiFi clients is referred to as the fronthaul connection. In a NETGEAR Insight Instant Mesh WiFi network, you must use the Insight app to set up the mesh WiFi connection between the root access point and the extender access point.
Page 53 25 feet (7.5 m), in a line of sight with minimal obstacles from the closest root access point. • You must use the NETGEAR Insight app to install the extender access point in the existing WiFi network.
Page 54 Connect the access point as an extender to a root access point Use the NETGEAR Insight app to connect the access point as an extender to a root access point. The root access point must be set up with a wired connection to a router or Internet gateway so that the root access point can provide Internet connectivity to the extender access point.
Page 55 An extender access point that is connected over a 5 GHz backhaul WiFi connection to the root access point. If model WAX610 functions as an extender, it must be powered by a power adapter rather than by PoE. (A power adapter is an option that you can purchase.) Although model WAX610Y can function as an extender access point,...
Page 56 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y to the 5 GHz band as the preferred band for its backhaul connection. Using the NETGEAR Insight app, you can change the preferred band for the backhaul connection.
Page 57 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Note: The initial connection and configuration process might take up to 10 minutes. The extender access point might restart during the configuration process. 6. Wait for the extender access point to go through the initial connection and configuration process and for the Power/Cloud LED to stop blinking amber, green, and blue and to light solid blue.
Page 58 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Connect over the Internet using the NETGEAR Insight Cloud portal The NETGEAR Insight Cloud portal is available for Insight Premium and Insight Pro subscribers. After you install the access point in an Insight Instant Mesh WiFi network, you can use the Insight Cloud portal to configure, manage, and monitor the access point.
Page 59 Manage the Basic WiFi Features This chapter describes how you can manage the basic WiFi settings of the access point. The access point can support eight WiFi networks, each with its own unique WiFi settings, including WiFi security. Tip: If you want to change the settings of the access point’s WiFi network, use a wired connection to avoid being disconnected when the new WiFi settings take effect.
Page 60 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Set up an open or secure WiFi network The access point provides one default SSID that is enabled by default and that broadcasts on the 2.4 GHz band and the 5 GHz band. This is the SSID that you were required to rename when you logged in to the access point for the first time.
Page 61 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 5. Click the + button to the left of Add SSID. The previous figure shows SSID2 as an example. 6. Specify the WiFi network name (SSID), select whether the SSID is broadcast, and specify the VLAN ID as described in the following table.
Page 62 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 7. Specify the WiFi security by selecting an option from the Authentication menu and, if applicable, by specifying a passphrase in the Passphrase field or selecting an option from the Encryption menu, as described in the following table.
Page 63 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y (Continued) Setting Description WPA3 This option is the most secure personal authentication option. WPA3 uses SAE encryption Personal and enables only WiFi devices that support WPA3 to join the VAP. If you select this option, 802.11w (PMF) is automatically set to mandatory (see Step 9).
Page 64 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 9. Optionally, enable 802.11w Protected Management Frames (PMF), select a single radio band only, enable band steering with 802.11k radio resource management (RRM) and 802.11v WiFi network management, or do all of this, as described in the following table.
Page 65 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 11. Configure the client isolation, URL tracking, and DHCP Offer message settings as described in the following table. Setting Description Wireless Client By default, client isolation is disabled for the VAP, and the Disable radio button is selected.
Page 66 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 12. To configure a captive portal, a MAC ACL, and bandwidth rate limits, see the information in the following sections: • Set Up and Manage a Captive Portal on page 100 •...
Page 67 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y View or change the settings of a WiFi network You can view or change the settings of the default WiFi network (SSID or VAP) or any custom WiFi network.
Page 68 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y If you cannot connect over WiFi, check the following: • If your WiFi-enabled computer or mobile device is already connected to another WiFi network in your area, disconnect it from that WiFi network and connect it to the correct WiFi network.
Page 69 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
Page 70 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Remove a WiFi network You can remove a custom WiFi network (SSID or VAP) that you no longer need. You cannot remove the default WiFi network. To remove a WiFi network: 1.
Page 71 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Before you change the authentication and encryption, consider the types of clients that must be able to connect to the WiFi network. WPA3 provides a more secure connection than WPA2, but many WiFi devices might not yet detect WPA3 and support only WPA2.
Page 72 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Setting Description Open A legacy open WiFi network does not provide any security. Any WiFi device can join the network. We recommend that you do not use a legacy open WiFi network but configure WiFi security.
Page 73 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y (Continued) Setting Description WPA3 Personal This option is the most secure personal authentication option. WPA3 uses SAE encryption and enables only WiFi devices that support WPA3 to join the VAP. If you select this option, 802.11w (PMF) is automatically set to mandatory (see Enable or disable PMF for a WiFi...
Page 74 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Hide or broadcast the SSID for a WiFi network By default, a WiFi network (SSID or VAP) broadcasts its network name (also referred to as the SSID) so that WiFi clients can detect the SSID in their scanned network lists. For additional security, you can turn off the SSID broadcast and hide the SSID so that users must know the SSID to be able to join the WiFi network.
Page 75 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 7. Click the Apply button. Your settings are saved. Enable or disable client isolation for a WiFi network By default, client isolation is disabled for a WiFi network (SSID or VAP), allowing communication between WiFi clients that are associated with the same or different WiFi networks on the access point.
Page 76 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 6. Click the > Advanced tab. The page expands. 7. Under Client Isolation, select one of the following radio buttons: • Disable. Client isolation is disabled for the WiFi network. This is the default setting.
Page 77 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y In an environment with multiple access points, 802.11v WiFi network management helps WiFi clients that are roaming to select the best access point. The access point sets the received signal strength indicator (RSSI) threshold automatically.
Page 78 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Change the VLAN ID for a WiFi network The VLAN ID for a WiFi network is not the same as the 802.1Q VLAN ID that is used for the wired network (see Set the 802.1Q VLAN and management VLAN on page 140).
Page 79 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Enable or disable PMF for a WiFi network Protected Management Frames (PMF), according to the 802.11w standard, is a security feature that protects unicast and multicast management frames from being intercepted and changed for malicious purposes.
Page 80 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 7. Click the Apply button. Your settings are saved. Enable or disable URL tracking for a WiFi network You can enable the access point to track all URLs that are requested by WiFi clients that are connected to a WiFi network (SSID or VAP).
Page 81 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 7. Under URL Tracking, select one of the following radio buttons: • Enable. URL Tracking is enabled for the WiFi network. • Disable. URL Tracking is disabled for the WiFi network.
Page 82 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 4. Select Management > Configuration > Wireless > Basic. The page that displays lets you select an SSID. 5. Click the > button to the left of the SSID.
Page 83 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y To select a MAC ACL for a WiFi network: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection.
Page 84 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Your settings are saved. Set bandwidth rate limits for a WiFi network You can set rate limits for the upload and download bandwidths for devices that are connected to a WiFi network.
Page 85 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 7. Select the Rate Limit check box. 8. Specify the values: • Upload. For the upload bandwidth limitation, enter a value from 64 to 1024 and select Kbps or Mbps from the menu.
Page 86 Manage the Basic Radio Features This chapter describes how you can manage the basic radio settings of the access point. For information about the advanced radio settings, see Manage the Advanced Radio Features on page 202. CAUTION: If you change a radio feature on the 2.4 GHz radio, the change affects all WiFi networks that broadcast on the 2.4 GHz radio.
Page 87 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Manage the basic WiFi settings for the radios The basic WiFi settings for the radios apply to all WiFi networks (VAPs or SSIDs). You can specify the radio settings for the 2.4 GHz and 5 GHz radios individually.
Page 88 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 5. Configure the settings as described in the following table. The descriptions in the table apply to both radios, but you can specify the radio settings for the 2.4 GHz and 5 GHz radios individually.
Page 89 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y (Continued) Setting Description Channel Width From the menu, select the channel width for the radio. Your selection from the Wireless Mode menu determines if you can set the channel width, and if so, which channel widths are available.
Page 90 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y (Continued) Setting Description Output Power From the menu, select the transmission power of the radio. You can select 100%(Max), 50%, 25%, 12.5%, or 4%(Min). The default is 100%(Max).
Page 91 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y If your browser does not display the login window but displays a security message and does not let you proceed, see Log in to the access point after initial setup on page 46.
Page 92 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y If your browser does not display the login window but displays a security message and does not let you proceed, see Log in to the access point after initial setup on page 46.
Page 93 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y limited to the maximum speed that is supported by 802.11na (about 450 Mbps). 11a. 802.11ax, 802.11ac, 802.11na, and 802.11a WiFi clients can connect to the access point. However, the speed of 802.1ax, 802.11ac, 802.11na clients is limited to the maximum speed that is supported by 802.11a (up to about...
Page 94 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y To change the channel width for a radio: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection.
Page 95 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Change the guard interval for a radio From the menu, select the guard interval, which protects radio transmissions from interference. The WiFi mode (see Change the WiFi mode for a radio on page 91) determines if you can set the guard interval, and if so, which guard intervals are available.
Page 96 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y • Long-800 ns. This option is available in the 11ax, 11ac, 11na, and 11ng modes. In the 11ax WiFi mode, this option is the default setting. • Double Long-1600 ns. This option is available only in the 11ax WiFi mode.
Page 97 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 4. Select Management > Configuration > Wireless > Basic > Wireless Settings. The Wireless Settings page displays. 5. From the Output Power menu, select 100%(Max), 50%, 25%, 12.5%, or 4%(Min).
Page 98 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
Page 99 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight app on page 31. The Dashboard page displays. 4. Select Management > Configuration > Wireless > Basic > QoS Settings.
Page 100 Set Up and Manage a Captive Portal This chapter describes how you can set up and manage a captive portal on the access point. A captive portal is a web page that users see when they attempt to connect to a WiFi network.
Page 101 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Set up a click-through captive portal for a WiFi network A click-through captive portal is a basic portal for which the splash page is stored on the access point, that is, it is not an external captive portal. Use a click-through captive portal to welcome or instruct WiFi users and limit their sessions.
Page 102 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 8. Specify the click-through settings as described in the following table. Setting Description Session Timeout (in Enter the number of minutes from 1 to 1440 after which a WiFi session is terminated min) and a user must log in again.
Page 103 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y (Continued) Setting Description JPEG/JPG Image To customize the image that is displayed on the captive portal login page, click the (Max 500 KB) Browse button and navigate to and select an image. If you do not customize the image, the default image displays on the captive portal login page.
Page 104 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Set up an external captive portal for a WiFi network An external captive portal is a portal that is hosted by an external captive portal vendor. That is, this type of portal is not stored on the access point. For an external captive portal, you generally must register your devices with and purchase licenses from the vendor.
Page 105 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 8. Click the External Captive Portal radio button. 9. Specify the external captive portal settings as described in the following table. Set Up and Manage a Captive...
Page 106 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Setting Description Splash Page URL Enter the URL that is provided by the vendor. This URL redirects a user to the splash page on the website that hosts the captive portal.
Page 107 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y (Continued) Setting Description Allow HTTPS Select one of the following radio buttons: • Enable. Before authentication occurs, secure HTTP (HTTPS) traffic is allowed to pass through. • Disable. This is the default setting. HTTPS traffic is allowed only after authentication occurs.
Page 108 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y To register and configure Facebook Wi-Fi for the access point: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection.
Page 109 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 8. Log in to the Facebook account with which the Facebook business page is associated. 9. From the Select a Page menu, select the Facebook business page.
Page 110 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y By default, the Allow HTTPS Disable radio button is selected and clients that are connected to the Facebook captive portal cannot establish an HTTPS session until after the captive portal authentication occurs.
Page 111 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y The page expands. 7. Select the Captive Portal check box. The page adjusts. By default, the Click Through radio button is selected. 8. Select the Facebook Wi-Fi radio button.
Page 112 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive.
Page 113 Manage Access and Security This chapter describes how you can manage access and security features and user accounts. The chapter includes the following sections: • Block specific URLs and keywords for Internet access • Manage user accounts • Manage local MAC access control lists •...
Page 114 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Block specific URLs and keywords for Internet access You can set up a blacklist by specifying URLs (web addresses) for which Internet access must be blocked. You can also specify keywords that cause the access point to reject URLs that contain those keywords.
Page 115 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 5. Select the Enable radio button. 6. Compose the blacklist in the following ways: • Blocked URLs. To add a URL to the blacklist, type or copy the URL in the upper field (to the left of the upper Add button) and click the upper Add button.
Page 116 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Manage user accounts User accounts provide either read/write or read-only access to the local browser UI of the access point. You cannot delete the admin user account or change its user name, but you can change its password.
Page 117 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 5. Click the add user account icon. Additional fields and a menu display. 6. Specify the settings for the new user account: • User Name. Enter a user name.
Page 118 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y If your browser does not display the login window but displays a security message and does not let you proceed, see Log in to the access point after initial setup on page 46.
Page 119 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y If your browser does not display the login window but displays a security message and does not let you proceed, see Log in to the access point after initial setup on page 46.
Page 120 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y If your browser does not display the login window but displays a security message and does not let you proceed, see Log in to the access point after initial setup on page 46.
Page 121 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y An ACL takes effect only after you apply it to a WiFi network. For information about applying an ACL to a WiFi network, see Select a MAC ACL for a WiFi network on page 82.
Page 122 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
Page 123 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y If you select the Allow radio button, a WiFi device for which you place the MAC address in the ACL is allowed access to the WiFi network, but all other WiFi devices are denied access to the WiFi network.
Page 124 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 9. Click the Apply button. Your settings are saved. For more information about applying an ACL to a WiFi network, see Select a MAC ACL for a WiFi network on page 82.
Page 125 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
Page 126 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y If you select the Deny radio button, a WiFi device for which you import the MAC address into the ACL is denied access to the WiFi network, but all other WiFi devices are allowed access to the WiFi network.
Page 127 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y c. To remove a MAC address from the Untrusted Stations table, select the MAC address and click the Remove button. You can search the Untrusted Stations table.
Page 128 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Enable neighbor access point detection and move access points to the Known AP List The access point can detect neighbor access points (APs) and lets you classify them as known APs.
Page 129 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Your settings are saved. Neighbor AP detection is now enabled. 8. From the Detection Policy menu, select the scan method: • Mild. The access point scans for neighbor access points every 15 minutes. This is the default setting.
Page 130 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 9. To view detected neighbor access points and move them from the Unknown AP List to the Known AP List, do the following: a. Click the Unknown AP List tab.
Page 131 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y • You must separate entries with a comma. • The file must be in text format (that is, with a .txt or .cfg extension). For information about enabling neighbor AP detection, see Enable neighbor access point detection and move access points to the Known AP List on page 128.
Page 132 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 5. Click the > button to the left of the radio band. 6. To download a sample of an AP list in the format that is required for importing in the Known AP List, click the Download Sample link.
Page 133 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 8. Click the Apply button. Your settings are saved. Set up RADIUS servers If you use WPA2 Enterprise security or a RADIUS MAC ACL, you must set up RADIUS servers for authentication, accounting, or both authentication and accounting using RADIUS.
Page 134 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y The Dashboard page displays. 4. Select Management > Configuration > Security > RADIUS Settings. 5. For each RADIUS server that you want to set up, configure the following settings: •...
Page 135 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y • Update Global Key. Select the check box to allow the global key update, and enter the interval in seconds. The check box is selected by default, and the default interval is 1800 seconds (30 minutes).
Page 136 Manage the Local Area Network and IP Settings This chapter describes how you can manage the local area network (LAN) and IP settings of the access point. The chapter includes the following sections: • Disable the DHCP client and specify a fixed IP address •...
Page 137 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Disable the DHCP client and specify a fixed IP address By default, the DHCP client of the access point is enabled and the access point receives an IP address from a DHCP server (or a router that functions as a DHCP server) in your network.
Page 138 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 5. Select the Disable radio button. The fields are now unmasked. 6. Specify the settings that are described in the following table. Setting Description IP Address IP address in the range that is used by your LAN (usually 255.255.255.0).
Page 139 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y To enable the DHCP client: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection.
Page 140 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Set the 802.1Q VLAN and management VLAN The 802.1Q VLAN protocol on the access point logically separates traffic on the same physical (wired) network. This protocol can work with tagged and untagged VLANs, as follows: •...
Page 141 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 4. Select Management > Configuration > IP > LAN. 5. To change the 802.1Q VLAN, either clear or select the Untagged VLAN check box: • Untagged VLAN. By default, the Untagged VLAN check box is selected. The access point sends untagged frames from its Ethernet interface.
Page 142 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y The FQDN must be a domain name that is registered with a Domain Name System (DNS) provider. The following are the requirements for the FQDN: • The length can be from 1 to 64 characters.
Page 143 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 4. Select Management > Configuration > IP > LAN. 5. In the Fully Qualified Domain Name field, specify the FQDN. 6. Click the Apply button. Your settings are saved. The access point attempts to resolve the FDQN to an IP address.
Page 144 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
Page 145 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight app on page 31. The Dashboard page displays. 4. Select Management > Configuration > System > Advanced > General.
Page 146 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y The Dashboard page displays. 4. Select Management > Configuration > System > Advanced > General. The General page displays. 5. Select an IGMP Snooping radio button: • Enable. IGMP snooping is enabled.
Page 147 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 4. Select Management > Configuration > System > Advanced > Ethernet LLDP. The Ethernet LLDP page displays. 5. Select a radio button: • Enable. LLDP is enabled. This is the default setting.
Page 148 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y The UPnP page displays. 5. Select a radio button: • Enable. UPnP is enabled. This is the default setting. • Disable. UPnP is disabled. 6. Click the Apply button.
Page 149 This chapter describes how you can manage and maintain the access point. The chapter includes the following sections: • Change the management mode to NETGEAR Insight or Web-browser • Change the country or region of operation • Change the admin user account password •...
Page 150 • NETGEAR Insight mode. You can manage the access point remotely from a mobile device on which the NETGEAR Insight app is installed or, if you are an Insight Premium or Insight Pro subscriber, through the Insight Cloud portal. The NETGEAR Insight mode is the default setting.
Page 151 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y If your browser does not display the login window but displays a security message and does not let you proceed, see Log in to the access point after initial setup on page 46.
Page 152 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Change the country or region of operation You can change the country or region in which the access point operates. Note the following: • Make sure that the country is set to the location where the device is operating. You are responsible for complying with the local, regional, and national regulations that are set for channels, power levels, and frequency ranges.
Page 153 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y The pop-up window closes and your settings are saved. The access point restarts with the default WiFi and radio settings that are specific to the selected country or region.
Page 154 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 7. Click the Apply button. Your settings are saved. The next time that you log in to the access point, you must use the new password. If you forget the new password, you must reset the access point to factory default settings.
Page 155 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y • The name cannot start or end with a hyphen. • The name must contain at least one alphabetical character. 6. Click the Apply button. Your settings are saved.
Page 156 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y By default, the Enable radio button is selected and the access point receives its time from a default NETGEAR NTP server. 5. Select the Use Custom NTP Server check box.
Page 157 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 4. Select Management > Configuration > System > Basic > Time. The page that displays lets you change the time settings. 5. From the Time Zone menu, select the time zone for the area in which the access point operates.
Page 158 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 4. Select Management > Configuration > System > Advanced > Syslog. 5. Specify the IP address and port number for the syslog server: • Syslog Server IP Address. Enter the IP address of the syslog server on your network.
Page 159 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Check for new firmware and upgrade the access point For you to check for new firmware, the access point must be connected to the Internet. To check for new firmware and upgrade your access point: 1.
Page 160 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 7. Verify that the access point runs the new firmware version by logging back in to the access point. The firmware version is displayed on the Dashboard page.
Page 161 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight app on page 31. The Dashboard page displays. 6. Select Management > Maintenance > Upgrade > Firmware Upgrade.
Page 162 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Revert to the backup firmware After you upgrade the access point to new firmware, the old firmware is saved as backup firmware so that you can revert to it.
Page 163 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y IMPORTANT: When you revert to the backup firmware, the configuration of the access point is reset (cleared) with the exception of the IP address, access point name, and password for the local browser UI. The access point restarts and broadcasts SSID Netgearxxxxxx, in which xxxxxx represents the last six hexadecimal digits of the access point’s MAC address.
Page 164 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight app on page 31. The Dashboard page displays. 4. Select Management > Maintenance > Upgrade > Firmware Upgrade.
Page 165 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Note: The backup file is saved in a binary format so that it is protected and cannot be opened by a regular application. To back up the access point’s configuration settings: 1.
Page 166 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y The name of the backup file is WAX6XX-NETGEARYYYYYY-dd-mm-yy_hh-mm-ss-config.tar, in which 6XX represents the model number, YYYYYY represents the last six hexadecimal digits of the access point’s MAC address (or the system name), dd is the date, mm is the month, yy is the year, hh is the hour (in 24-hour format), mm is the minutes, and ss is the seconds.
Page 167 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y the access point’s MAC address (or the system name), dd is the date, mm is the month, yy is the year, hh is the hour (in 24-hour format), mm is the minutes, and ss is the seconds.
Page 168 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
Page 169 IP address before you reset the access point to factory default settings. Note: You can also use the NETGEAR Insight app to discover the IP address that is assigned to the access point. For more information, see Connect over WiFi using the NETGEAR Insight app on page 31.
Page 170 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y After you reset the access point to factory default settings, the password for the admin user name is password, the LAN IP address is 192.168.0.100, the access point’s DHCP client is enabled, the default SSID is shown in the format NETGEARxxxxxx-SETUP, and the default password for WiFi access is sharedsecret.
Page 171 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Note: If you hold the Reset button for less than 10 seconds and then release it, the access point reboots rather than returns to its factory default settings.
Page 172 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 3. Release the Reset button. The configuration is reset to factory default settings. When the reset is complete, the access point reboots. This process takes about two minutes.
Page 173 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y The pop-up windows closes and the configuration is reset to factory default settings. When the reset is complete, the access point reboots. This process takes about two minutes.
Page 174 By default, all LEDs are enabled and function as described in Top panel with LEDs, indoor model WAX610 on page 11. You can manage whether the LEDs light at all. This function is useful if you want the access point to function in a dark environment.
Page 175 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y To enable or disable the LEDs: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection.
Page 176 Monitor the Access Point and the Network This chapter describes how you can monitor the access point and the network. The chapter includes the following sections: • View the access point Internet, IP, and system settings • View the WiFi radio settings •...
Page 177 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y View the access point Internet, IP, and system settings To view the access point, Internet, IP, and system settings: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection.
Page 178 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y • Connection Status Information pane. This pane is in the top, left corner of the Dashboard (if the page width on your device is sufficient; otherwise, it might be...
Page 179 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y The page shows four sections: • System Information section. The following settings are displayed: System Name. The access point NetBIOS name. System Mode. The access point system mode (AP).
Page 180 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Current Time. The current system time of the access point. Uptime. The time since the access point was last restarted. • AP Interface Status. A green icon indicates that the interface is in use. A gray icon indicates that the interface is not in use.
Page 181 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight app on page 31. The Dashboard page displays. 4. Locate the Radio Information pane at the top, right corner of the Dashboard page (if the page width on your device is sufficient;...
Page 182 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 6. To view more detailed information, select Management > Monitoring > System. The page shows four sections: • System Information section. The following settings are displayed: System Name. The access point NetBIOS name.
Page 183 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Serial Number. The serial number of the access point. Current Time. The current system time of the access point. Uptime. The time since the access point was last restarted.
Page 184 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 3. Enter the access point user name and password. The user name is admin. The password is the one that you specified. The user name and password are case-sensitive.
Page 185 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y At the top of the page, for each radio band, the page displays the total number of known access points. 7. To display the most recent known access points, click the Refresh button.
Page 186 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y The Client Distribution pane shows the types of clients (Windows, Mac, iOS, Android, Linux, and other operating systems) and how these clients are distributed over the networks. (By default, the Network button is selected.) The Recent Clients pane shows the top 5 recently connected clients list.
Page 187 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 11. To view more information about currently connected WiFi, select Management > Monitoring > Connected Clients. For each radio, the page displays the number of connected clients and the maximum number of supported clients.
Page 188 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y • Device Type. The type of device that the client is. • Mode. The WiFi mode of the connection. • Status. The security status of the connection.
Page 189 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y By default, the Clients button is selected. 5. To view traffic information, do the following: a. Click the Traffic button. The graph shows the information for Ethernet (wired LAN) traffic, total WiFi traffic, WiFi traffic for the 2.4 GHz radio, and WiFi traffic for the 5 GHz radio.
Page 190 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 8. To view traffic statistics, select Management > Monitoring > Statistics. The page displays the network traffic statistics for both the WiFi and Ethernet interfaces of the access point since the access point started or rebooted. The page also displays the number of clients that are associated with each radio.
Page 191 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y A login window displays. If your browser does not display the login window but displays a security message and does not let you proceed, see Log in to the access point after initial setup on page 46.
Page 192 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 6. To view URL tracking information by WiFi client, do the following: a. From the menu, select Client. The table shows the MAC addresses of the WiFi clients, each with the client host name, and the first URL of the list of URLs that the client accessed.
Page 193 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y To view, save, download, or clear the logs: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection.
Page 194 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y • Target. The name, IP address, or MAC address of a target device, application, or website, if applicable. 5. To save the logs, do the following: a. Click the Save button.
Page 195 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
Page 196 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
Page 197 A WDS is not the same as a NETGEAR Insight Instant Mesh WiFi network, which requires a root access point (see Install the Access Point in an Insight Instant Mesh WiFi Network on page 49).
Page 198 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y WiFi base station, WiFi repeater, and WiFi bridge requirements If the access point is connected to the Internet over a wired connection, the access point can function as the WiFi base station for up to four other access points that function as WiFi repeaters.
Page 199 • All LAN devices (wired and WiFi computers) are configured to operate in the same LAN network address range as the access points. Note: If you are using the access point as the base station with a non-NETGEAR access point as a repeater, you might need to change more configuration settings. In particular, you might need to disable the DHCP server function on the non-NETGEAR access point that is the repeater.
Page 200 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y To set up a WiFi bridge between two access points: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection.
Page 201 10. Configure the WiFi bridge settings on the access point at the other end of the WiFi bridge and restart that access point. Note: If the device at the other end of the WiFi bridge is a NETGEAR access point, you might not need to restart it.
Page 202 Manage the Advanced Radio Features This chapter describes how you can manage the advanced radio features of the access point. For information about the basic radio features, see Manage the Basic Radio Features on page 86. CAUTION: If you change a radio feature on the 2.4 GHz radio, the change affects all WiFi networks that broadcast on the 2.4 GHz radio.
Page 203 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Manage the advanced WiFi settings for the radios The advanced WiFi settings for the radios apply to all WiFi networks (VAPs or SSIDs). Although these settings work fine for most network environments and it is unlikely that you need to change them, you can change the radio settings, and you can do so for the 2.4 GHz and 5 GHz radios individually.
Page 204 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 4. Select Management > Configuration > Wireless > Advanced. 5. Configure the settings as described in the following table. The descriptions in the table apply to both radios. You can specify the radio settings for the 2.4 GHz and 5 GHz radios individually, but the check box for the 802.11n 256...
Page 205 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Setting Description Max. Wireless Clients Enter the maximum number of WiFi clients that can simultaneously associate with the radio. The range is from 1 to 200. The default is 200 WiFi clients.
Page 206 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y (Continued) Setting Description MU-MIMO By default, the MU-MIMO Enable radio button is selected and multiuser MIMO (MU-MIMO) is enabled. To disable MU-MIMO, select the MU-MIMO Disable radio button.
Page 207 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y To manage the maximum number of clients for a radio: 1. Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection.
Page 208 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y By default, multicast and broadcast rate limiting is enabled to improve the overall network performance by limiting the number of packets that are transmitted across the network. By default, the setting is 50 (the maximum possible value), which specifies a maximum rate limit of 50 packets per second.
Page 209 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Manage sticky clients During roaming, sticky clients do not change to an access point with a better signal but remain associated with (that is, stick to) their initial access point, even though the quality of the connection to that access point is degraded.
Page 210 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y The Dashboard page displays. 4. Select Management > Configuration > Wireless > Advanced > Load Balancing. The Load Balancing page displays. 5. Either select or clear the Force Sticky Clients To Disassociate check box.
Page 211 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Note: If a client is rejected but persistently tries to associate with the access point, the access point grants access to that client. • Load balancing based on the RSSI of the client. Clients with an RSSI that is equal to or higher than the defined minimum are allowed to associate with the access point.
Page 212 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 4. Select Management > Configuration > Wireless > Advanced > Load Balancing. 5. To globally enable load balancing for the radios, select the Load Balancing Mode Enable radio button.
Page 213 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y which the radio does not accept the client association. For each radio, the minimum RSSI value is 1, the maximum value is 50, and the default value is 23.
Page 214 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y • Disable. The ARP proxy is disabled. Broadcast traffic on the radios might increase. 6. Click the Apply button. Your settings are saved. Manage the amount of broadcast traffic The access point supports broadcast enhancements that reduce the broadcast traffic on the radios, and therefore on all WiFi networks that you configure on the access point.
Page 215 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 4. Select Management > Configuration > Wireless > Advanced > Broadcast Enhancements. The Broadcast Enhancements page displays. 5. Select one of the following radio buttons • Enable. The broadcast enhancements are enabled.
Page 216 Diagnostics and Troubleshooting This chapter describes how you can capture WiFi packets and troubleshoot the access point and network. The chapter includes the following sections: • Perform a ping test • Check the Internet speed • Quick tips for WiFi troubleshooting •...
Page 217 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Perform a ping test You can ping the IP address of a device or network location from the access point and view the results of the ping test.
Page 218 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Setting Description Ping Count The number of pings that the access point must send. The default number is 16. Packet Size (in Bytes) The size of each ping packet. The default size is 64 bytes.
Page 219 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 4. Select Management > Diagnostics > Speed Check. The Internet Speed Check page displays. 5. To view the privacy policy, click the Privacy Policy link. The Privacy Policy pop-up window displays.
Page 220 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Note: If the access point’s WiFi authentication and encryption is set to WPA3 Personal, make sure that the WiFi adapter device driver is updated to the latest version on your WiFi device.
Page 221 • Make sure that you are using the NETGEAR power adapter for this product. That is, do not use the NETGEAR power adapter for another NETGEAR product or a third-party power adapter.
Page 222 LED remains solid amber after five minutes, use the Reset button to return the access point to its factory default settings. For more information, see Use the Reset button to reset indoor model WAX610 on page 170. If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware problem, contact technical support at netgear.com/support.
Page 223 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y The access point functions as a PoE PD and the Power/Cloud LED remains solid amber When you connect the access point to a power source, the Power/Cloud LED lights solid amber initially, then blinks amber slowly, and finally turns solid green or solid blue, indicating that the startup procedure is complete and the access point is ready.
Page 224 Power/Cloud LED lights solid blue. 6. Use the Reset button to return the access point to its factory default settings. For more information, see Use the Reset button to reset indoor model WAX610 on page 170.
Page 225 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y • Remove the extender access point from your Insight network location and from your Insight account. Then, add the extender access point to your Insight account again and to your Insight network location.
Page 226 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y The Power/Cloud LED on the extender access point lights solid amber. 3. Wait for the extender access point to go through the initial connection and configuration process and for the Power/Cloud LED to stop blinking amber, green, and blue and to light solid blue.
Page 227 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Troubleshoot WiFi connectivity If a WiFi device cannot connect to the access point or the WiFi connectivity is not normal, try to isolate the problem: • Make sure that the WiFi settings in the WiFi device and access point match exactly.
Page 228 IP address, use an IP scanner application to detect the IP address. Note: You can also use the NETGEAR Insight app to discover the IP address that is assigned to the access point. For more information, see Connect over WiFi using the NETGEAR Insight app on page 31.
Page 229 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y • Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer, click the Refresh button to be sure that the Java applet is loaded.
Page 230 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Table 3. Login blockage periods Number of failed Blockage period in attempts minutes And so on And so on In addition, the following rules apply to the number of failed login attempts: •...
Page 231 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Test the LAN path to your access point You can ping the access point from your computer to verify that the LAN path to your access point is set up correctly.
Page 232 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y If the path is functioning correctly, replies as described in Test the LAN path to your access point on page 231 display. If you do not receive replies, do the following: •...
Page 233 This appendix includes the following sections: • Mount indoor model WAX610 to a wall • Mount indoor model WAX610 to a solid ceiling • Mount indoor model WAX610 to a T-bar...
Page 234 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Mount indoor model WAX610 to a wall To mount the access point to a wall: 1. The bottom of the access point includes two holes that let you mount the access point on two screws inserted in a wall.
Page 235 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 4. Line up the holes on the bottom of the access point with the screws in the wall and mount the access point to the wall. Mount indoor model WAX610 to a solid...
Page 236 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 3. Line up the guides on the bottom of the access point with the bracket. 4. Slide the access point into the bracket until it locks in place.
Page 237 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Note: To unlock the access point, push the locking tab toward the ceiling and slide the access point out of the bracket. The following figure shows a side view of the access point attached to the ceiling.
Page 238 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y To mount the access point to a T-bar: 1. Slide either the 9/16 in. (14.3 mm) or the 15/16 in. (23.8 mm) bracket between the guides on the bottom the access point until it locks in place.
Page 239 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 5. Hook the bracket onto the other side of the T-bar until the bracket locks onto the T-bar. Mount Indoor Model WAX610 User Manual to a Wall or Ceiling...
Page 240 Mount Outdoor Model WAX610Y to a Wall or Pole The access point package includes wall-mounting and pole-mounting components. You can mount the access point to an outdoor wall. The package includes two screws, two washers, and a paper screw placement guide. You can also mount the access point to a pole.
Page 241 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Mount outdoor model WAX610Y to a wall To mount the access point to a wall: 1. Locate the two holes for wall mounting on the back of the access point.
Page 242 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 4. Insert the anchors into the wall and tighten the screws with a No. 2 Phillips screwdriver. Leave about 0.25 in. (6 mm) of each screw protruding from the wall so that you can insert the screws into the holes on the back of the access point.
Page 243 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 3. Insert the strap through one of the openings on the back of the access point. 4. With the strap still open, wrap the strap with the attached access point around the pole.
Page 244 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y 6. Move the strap with the access point attached to its permanent position. 7. Using the screwdriver, tighten the screw to secure the strap and access point to the pole.
Page 245 Factory Default Settings and Technical Specifications This appendix includes the following sections: • Factory default settings • Technical specifications indoor model WAX610 • Technical specifications outdoor model WAX610Y...
Page 246 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Factory default settings You can reset the access point to the factory default settings, which are shown in the following table. For more information about resetting the access point to its factory settings, see Return the access point to its factory default settings on page 169.
Page 247 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Table 4. Factory default settings (Continued) Feature Default Setting DHCP client Enabled so that the access point receives an IP address from a DHCP server or router in the network.
Page 248 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Table 4. Factory default settings (Continued) Feature Default Setting Basic radio settings that apply to all WiFi networks (SSIDs or VAPs) Radio broadcast 2.4 GHz radio: Enabled...
Page 249 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Table 4. Factory default settings (Continued) Feature Default Setting Force sticky clients to Disabled disassociate ARP proxy Disabled Broadcast enhancements Disabled Wireless bridge None configured General security...
Page 250 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Technical specifications indoor model WAX610 The following table shows the technical specifications for indoor model WAX610. Table 5. Technical specifications indoor model WAX610 Feature Description WiFi modes 2.4 GHz radio: 802.11ax, 802.11ng, 801.11bg, and 802.11b...
Page 251 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Table 5. Technical specifications indoor model WAX610 (Continued) Feature Description Hardware interface One RJ-45 LAN/PoE+ Ethernet port that supports 2.5 Gbps, 1 Gbps, 100 Mbps, and 10 Mbps. The port also supports Auto Uplink (Auto MDI-X).
Page 252 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Technical specifications outdoor model WAX610Y The following table shows the technical specifications for outdoor model WAX610Y. Table 6. Technical specifications outdoor model WAX610Y Feature Description WiFi modes 2.4 GHz radio: 802.11ax, 802.11ng, 801.11bg, and 802.11b...
Page 253 Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y Table 6. Technical specifications outdoor model WAX610Y (Continued) Feature Description Hardware interface One RJ-45 LAN/PoE+ Ethernet port that supports 2.5 Gbps, 1 Gbps, 100 Mbps, and 10 Mbps. The port also supports Auto Uplink (Auto MDI-X).

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