1. Manuals
  2. Brands
  3. Pulse-Eight Manuals
  4. Matrix Switcher
  5. neo:XSR
  6. User manual

Pulse-Eight neo:XSR User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
V1.0

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the neo:XSR and is the answer not in the manual?

Questions and answers

Related Manuals for Pulse-Eight neo:XSR

Summary of Contents for Pulse-Eight neo:XSR

  • Page 1 V1.0...

  • Page 2: Table Of Contents

    CONTENTS Introduction                                                                                        3 Features                                                                                           3 Inside The Box (Kit)                                                                                  3 Specifications                                                                                       4...

  • Page 3: Introduction

    18Gbps bandwidth this is a must-have product in any residential multi-room control system integrating with the latest 4K UHD media devices The Pulse-Eight neo:XSR Video & Audio Matrix has it all - with multiple video inputs and both video and audio outputs Featuring 6 HDMI...

  • Page 4: Specifications

    IR Outputs to Source Yes (Sources connected to inputs 1-4 only) Ethernet Ports 1 x RJ45 (control only) Available On Internet Yes, thru the Pulse-Eight's Remote Monitoring Portal RS-232 Ports None LED Indicators Front - 3 LEDs (System Health , Network, Cloud Monitoring)

  • Page 5: Safety Precaution

    Because we cannot accurately predict how or when they can affect your device, we highly recommend that you keep Pulse-Eight products not only in a well-ventilated area but also as clean as possible...

  • Page 6: Panel Descriptions

    (Flashing) - The network cannot reach the internet GREEN (Solid) - The network is healthy Cloud LED indicates the matrix connection to the Pulse-Eight Cloud - It is not connected to the cloud GREEN - It is connected to the cloud...
  • Page 7 The IR IN port (black) can be used to accept and distribute IR signals from a controller using a P8-IR-Optocable, as well as distribute IR signals back to the matrix using a compliant Pulse-Eight IR Receiver The IR OUT port (grey) is used to control the connected HDMI Source device (STB, Blu-Ray, etc) using a ®...

  • Page 8: Infrared Blaster Cable Pack

    1. IR Transmitter 3.5mm Stereo Jack - An IR flasher (emitter) is required when wanting to output (blast) an IR command to an attached device Please use compliant Pulse-Eight IR emitters (5V) as failure to do so might result in damage to the product 2.

  • Page 9: Hdbaset Cabling

    Cabling Best Practice Our recommended and best practise policy is to connect the Pulse-Eight matrix directly to the receiver using a straight cable This will ensure the best signal quality and the greatest possible distance On the HDBaseT Alliance website, you can find more information on “HDBaseT Best Practices.”...

  • Page 10: Ir Pin Assignments

    Pulse-Eight strongly recommends the use of the IR accessories provided We do not support 3rd party IR component as it could damage the matrix The standard range of Pulse-Eight matrices utilise a 3.5mm stereo jack, both for IR flashers and receivers buds. We strongly recommend purchasing a Pulse-Eight Mono-Stereo Optocable when necessary in your installation Note: If you do require rewiring the IR plug to work with a 3rd party device then please note that this will void the warranty on the matrix if there is damage caused.

  • Page 11: Installation

    INSTALLATION Installing In A Rack 1 Attach the rack ears to the front sides of the matrix using the provided screws 2 Install into the rack and connect cabling according to the mode of operation – as described below WARNING: To prevent damage, it is important to ensure adequate ventilation space on the sides of the matrix, especially on the ventilation openings on the side of the product enclosure Connecting The Inputs 1 Connect HDMI...
  • Page 12 ® For Output ports 5 and 6, connect sink devices (eg TVs) directly via high speed HDMI cables ® Note: Can also be used in conjunction with a Pulse-Eight neo HDMI Extender Set (sold separately) for reaching ® further distances.
  • Page 13 Audio Control tab of the WebUI SINK MODE VS SOURCE MODE Sink Mode is the preferred method when setting up the neo:XSR in an installation that does not have a dedicated audio matrix switch Sink mode allows for audio routing from any input to any of the audio output zones, which by default is...
  • Page 14 Connecting To The Network It is necessary to connect a standard Ethernet cable (Category 5e/6/7) from the matrix’s ‘Ethernet’ port to your router or network switch Crossover cables are not supported Note: A network connection is required for supporting full control/remote monitoring features of the product. Turning On The Matrix 1 Insert the supplied power cord and plug into the AC mains 2 Turn ON the power switch...

  • Page 15: Ir Receiver And Transmitter Ports

    IR RECEIVER AND TRANSMITTER PORTS This section is only required when utilizing IR flashers or Receivers in your installation. 1 The IR ports above the HDBaseT outputs work as follows: • IN port (black) is a 35mm stereo socket that accepts an IR input signal coming into the matrix intended to be sent to another room over the HDBT output below It extends the IR signal from the matrix to the attached neo Receiver’s IR-Flasher port You can connect these ports directly to a 3rd party Control system processor/controller A P8-IR-...

  • Page 16: Wiring Guidelines

    WIRING GUIDELINES Source Mode This is an example of a wiring diagram of the neo:XSR with a dedicated audio matrix switch (eg ProAudio1632) and an amplifier (e.g. ProAmp8). Sink Mode This is an example of a wiring diagram of the neo:XSR without an external Audio Matrix Switch...

  • Page 17: Neo Web Interface

    The following steps instruct how to access and customise this for the end-user Accessing The Admin Area When setting up the neo:XSR matrix, it is important that the installer can access the admin menu on the Web Interface to configure the matrix according to the installation’s requirements.
  • Page 18 Link The Installer Account On the Cloud Connection page, insert your Pulse-Eight Installer ID (4-digit) into the box and save changes - this will enable the matrix to be linked to your monitoring account Note: If you do not already have an Installer ID then you will need to register for a new account. Please contact your local representative or visit monitoring.pulse-eight.com/Account/Register.
  • Page 19 Input Setup Options Name: Change the name of the selected input This name will be displayed on the source list on the display device (TV) menu Control Method: Change the control method for the supported Set Top Box They are: •...
  • Page 20 Cable Length: Indicates the approximate length of the Cat cable inserted into the output This is an estimate based on the cable’s performance and may not be accurate Linked Device: This allows you to link this device with other Pulse-Eight products (eg ProAudio and/or ProAmp8) in the same network and installation...
  • Page 21 System Health Under the System Health tab, information about the hardware’s performance is displayed The colour-coded boxes(Green = Good, Orange = Warning, Red = Issue) will indicate if it is performing correctly along with the reading of the internal temperature sensor that will indicate if the system is overheating Under the System Health tab, you will also find Advanced Diagnostics that will perform detailed tests on specific areas of your installation to identify potential faults IR Noise Test...
  • Page 22 HDBaseT Link Quality Test The HDBaseT Link Quality Test will check the HDBaseT link is stable over a sustained period of time There are two drop down menus, the first is the output you are testing, the second is the type of test you are doing. The Mean Square Error test is the ratio (in dB) of the signal power in relation to the originally transmitted signal vs the received and it is an analog measurement.
  • Page 23 Voice Control’ section for further details ALEXA VOICE CONTROL It is possible to add the neo:XSR matrix to your Alexa smart-home setup in order to control the attached Sink and Sources using voice commands 1 Install the ‘neo’ Alexa skill from Amazon on the Alexa app 2 On the Cloud Connection tab, click the ‘Setup Voice Services’...
  • Page 24 IP-based API control or Web-based control does require a persistent network connection Discovery Tool You can download a discovery tool from your monitoring portal at  http://monitoring.pulse-eight.com/  this program will run on Windows 7 or newer only When run it will scan your network and detect the IP address of your matrix If you have multiple neo devices on the same network, the discovery tool will only display the last found.
  • Page 25 Routing Control Tab Under the Routing Control tab, you will find settings for CEC control and IR Control Section: CEC Control HDMI-CEC Support: Toggle switch to turn CEC control on or off, according to your requirements. By having CEC turned on, you will have the ability to control your connected devices (with CEC) without the need for a third- party Control system The matrix can work independently If no CEC features are used in the installation, then we recommend turning this off.
  • Page 26 Audio Control The Audio Control tab features audio routing settings for each audio output zone of the matrix Source Mode / Sink Mode switch. Toggle switch according to your installation requirements. See “Connecting The Audio Outputs” in the Setup section of this manual. ARC: A dropdown menu to select audio return function - choose between HDMI , or Disabled depending on the ®...
  • Page 27 Hardware Details Under the Hardware Details tab, you will find manufacturing information about your product such as model, serial number, MAC, hardware revision, and current firmware version installed. You may be asked for this information if you request support It also details the firmware versions for the HDBaseT components (transmitters and connected receivers) in your installation Note: The design and features of the Web Interface are ever-evolving and may be subject to changes at any time without warning.

  • Page 28: Monitoring Portal

    MONITORING PORTAL Accessing The Monitoring Portal To access the monitoring portal please visit monitoringpulse-eightcom, click ‘Login’ in the top left corner, and sign in with your registered details Once logged in, the dashboard will display your details including your Installer ID Note: If you do not already have an Installer ID then you will need to register for a new account.
  • Page 29 Once created, you will then be able to assign systems to the install by clicking the ‘Add’ button in the ‘Products’ section This will then bring up a page with a dropdown menu to select a system...
  • Page 30 My Products Under the My Products tab, all your assigned Pulse-Eight systems will be listed Note: If the system you are looking for is not listed, please make sure you have added your Installer ID into the web interface of the system.
  • Page 31 On the left hand side, a navigation bar features more options: • Port Details allows you to individually monitor all inputs and outputs • Health displays information about the system’s health plus a visual history of the system’s temperature over the previous month •...

  • Page 32: Edid Management

    EDID MANAGEMENT For your home entertainment to work with each other, Extended Display Identification Data or EDID is required by the source (eg media box, game console, etc) to identify what is the capability of the output screen You may need to perform a “EDID handshake”...
  • Page 33 In the same scenario, selecting 4K as the EDID profile will set the resolution to a maximum of 4K that is then distributed to all connected displays Any legacy display (supporting up to 1080p only), will likely display an error or no picture When this occurs, it is possible to use a separate 4K Downscaler (eg P8-HDMI2-SP2-DS) which ensures that all displays receive the maximum resolution possible...

  • Page 34: Ir Blasting

    This feature offers the ability to control the volume via the neo:XSR (through CEC) instead of going through the ProAmp8 web UI interface Make sure both neo:XSR and the ProAmp8 are connected to the local network as the system needs to detect each other to make the linking possible...
  • Page 35 1 Here is the mapping and wiring diagram of an example setup 2 To use the Linked Device feature, make sure to connect to the correct output Here is an example of the setup: a S/PDIF connector is connected via Input 9 (on the ProAmp8) and Output 2 (on the neo:XSR)...
  • Page 36 3 Next, on the neo:XSR web UI, go to Video Routing and under the Output section, click on the icon 4 Once the Output window is up, select the ProAmp8 on the Linked Device section and select Input 9 (as reflected...
  • Page 37 Then click the Configuration tab and click on the icon to check if it is Output 2. Make sure they are connected to the neo:XSR correct output (which is Output 2 in this case) 6 The output volume control should be working over CEC once both sides can see the connection...

  • Page 38: Updating Matrix Firmware

    UPDATING MATRIX FIRMWARE You can update the firmware on your Neo Matrix by logging into Cloud Monitoring. To update your product, go to ‘My Products’ and find the Video Matrix you want to change. ‘Updates’ can be found on the bottom left side Click here to see what firmware the unit is currently running (circled in orange), as well as a drop down menu with a list of available firmware for this model.
  • Page 39 By pressing the ’send monitoring pulse now’ button, the unit will immediately phone home and the update will be applied Alternatively you can contact Pulse-Eight support who offer 24 hour support Monday-Friday and they can apply the firmware update for you.

  • Page 40: Troubleshooting

    TROUBLESHOOTING Should you encounter installation difficulties or issues with device communication, the following checklist of common issues and causes should help resolve your issues If you still continue to experience issues, please contact your local representative for further assistance No or Poor Picture Quality •...
  • Page 41 • a hard refresh (CTRL + R or CTRL F5) • run on another web browser • Or, clear the cache for your web browser Linked Device Option Is Not Available or Visible Update both ProAmp8 & neo:XSR to the latest firmware and perform a power cycle (reboot both)...
  • Page 42 Back Panel LED Values There are several debug LEDs next to the input and output ports that can help with any further troubleshooting OFF - No IR GREEN (Flashing) - IR signal present, either Receiver (in) or Flasher (out) RED - IR signal present on emitter port (OUT) HDBT RJ45 Left: OFF - No HDBT Link AMBER - HDBT Link established...

  • Page 43: Supported 4K Resolutions

    SUPPORTED 4K RESOLUTIONS The neo:XSR has an 18Gbps backplane that allows it to accept and route HDMI 20 formats within the matrix ® Below is the list of 4K/UHD resolution formats supported over the HDBaseT 20 outputs by using Display Stream...

  • Page 44: Warranty Procedure

    • 1-year advanced replacements Pulse-Eight Current Product—Within the advanced replacement warranty year(s) 1 Contact support via phone or a support ticket Pulse-Eight will try to help troubleshoot and resolve the issue remotely 2 If unable to resolve the fault remotely and the unit needs replacing an advanced replacement will be raised with...

  • Page 45: Warranty Terms & Conditions

    3. WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO CLAIM UNDER THIS LIMITED WARRANTY Before being able to claim under this Limited Warranty, the owner of the Product must (a) notify Pulse-Eight of the intention to claim by emailing support@pulse-eightcom during the Warranty Period and providing a description of the alleged failure, and (b) comply with Pulse- Eight’s return shipping instructions, and (c) ship the Product at owner’s cost (except where prohibited by applicable law) to Pulse-Eight for...
  • Page 46 You use all product information, the services, and the product at your own discretion and at risk You will be solely responsible for (and Pulse-Eight disclaims) any and all loss,...

  • Page 47: Notes

    NOTES...

This manual is also suitable for:

P8-hdbt2-u-ffmj66-kitNeo p8-hdbt-l-sp4

Table of Contents