Troubleshooting; 45-Day Money-Back Guarantee - Philips NORELCO 500 Series Manual

This chapter summarizes the most
common problems you could
encounter with the appliance.
If you are unable to solve the
problem with the information
below, visit www.philips.com/
support or call 1-800-243-3050 for
assistance.
Problem Possible cause Solution
The razor
does not
shave as
well as it
used to.
The razor
does not
go on
when I
press the
on/off
button.
45-Day Money-
Back Guarantee
If you are not fully satisfied with your
Philips Norelco appliance send the
product back and we'll refund you the
full purchase price.
The Razor must be shipped
prepaid by insured mail, insurance
prepaid, have the original sales
receipt, indicating purchase price
and date of purchase, and the
money-back guarantee return
authorization form enclosed. We
cannot be responsible for lost
mail.
The Razor must be postmarked no
later than 45 days after the date of
purchase. Philips Norelco reserves
the right to verify the purchase
price of the product and limit
refunds not to exceed suggested
retail price.
To obtain money-back guarantee
return authorization form, call
1-800-243-3050 for assistance.
Delivery of refund check will occur 6–8
weeks AFTER receipt of returned
product.

Troubleshooting

The
shaving
heads are
dirty.
Long
hairs ob-
struct the
shaving
heads.
The
shaving
heads are
damaged
or worn.
The
battery is
empty.
Clean the shav-
ing heads thor-
oughly before
you continue
shaving (see
'Cleaning').
Clean the
cutters and
combs properly
with the brush
supplied (see
'Cleaning').
Replace the
shaving heads
with new
HQ56 replace-
ment heads
Replace the
batteries.