Samsung OfficeServ 7200 Technical Manual
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Samsung OfficeServ 7200 Technical Manual

Samsung OfficeServ 7200 Technical Manual

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OfficeServ 7200
TECHNICAL MANUAL
T A B L E
SPECIAL APPLICATIONS SECTION
PART
DESCRIPTION
1
OVERVIEW
2
APPLICATIONS
2.1 THIRD PARTY VOICE MAIL / AUTO ATTENDANTINTEGRATION ...................... 2.1.1
2.2 STAND-ALONE ADD-ON MODULE ............................................................................ 2.2.1
2.3 INDIVIDUAL STATION PAGE......................................................................................... 2.3.1
2.4 CALLER ID ........................................................................................................................... 2.4.1
2.5 USING LCR TO INSERT LONG DISTANCE PIC CODE ............................................. 2.5.1
2.6 USING LCR WITH CALLER ID ........................................................................................ 2.6.1
2.7 UNIFORM CALL DISTRIBUTION ................................................................................... 2.7.1
2.8 ISDN OVERVIEW ............................................................................................................... 2.8.1
2.9 ORDERING AN ISDN PRI TRUNK FACILITY ............................................................... 2.9.1
2.10 OfficeServ 7200 VoIP (VOICE OVER INTERNET PROTOCOL) .......................... 2.10.1
2.11 NETWORKIGN OVER PRI ............................................................................................. 2.11.1
2.12 NETWORKING OVER IP ................................................................................................ 2.12.1
2.13 NETWORKING................................................................................................................. 2.13.1
2.14 OfficeServ CONNECT AND MOBEX ........................................................................ 2.14.1
2.15 SIP CONNECTIVITY TO THIRD PARTY ATA DEVICES ......................................... 2.15.1
2.16 CONFERENCING AND CNF24 CARD ....................................................................... 2.16.1
3
SIP TRUNKING APPLICATIONS AND BEST PRACTICES
O F
C O N T E N T S
...................................................................................................................................... 1.1.1
Table of Contents
Home Page
SPECIAL APPLICATIONS
PART 1 APRIL 2011
PAGE

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  • Page 1 2.7 UNIFORM CALL DISTRIBUTION ................... 2.7.1 2.8 ISDN OVERVIEW ....................... 2.8.1 2.9 ORDERING AN ISDN PRI TRUNK FACILITY ............... 2.9.1 2.10 OfficeServ 7200 VoIP (VOICE OVER INTERNET PROTOCOL) ......2.10.1 2.11 NETWORKIGN OVER PRI ..................... 2.11.1 2.12 NETWORKING OVER IP ....................2.12.1 2.13 NETWORKING.........................
  • Page 2 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 PART 1. OVERVIEW This part of the technical manual is titled “Special Applications” because it provides information about interfacing with customer-provided equipment or using a feature in a different way than it was intended.
  • Page 3 2.1 THIRD PARTY VOICE MAIL/AUTO ATTENDANT INTEGRATION Because of the increased popularity of voice mail and auto attendant use, the OfficeServ 7200 system includes many programmable options to address this demand. Obviously the degree of integration that can be achieved depends on the abilities of the voice mail/auto attendant (VM/AA) system as well as the telephone system.
  • Page 4 IN BAND SIGNALING The OfficeServ 7200 system can be programmed to send the calling station’s extension number after the voice mail system answers. These DTMF signals may include a leading digit to indicate the type of call and additional information about the original caller. DTMF signals may also be substituted for call progress tones to speed up voice mail call processing.
  • Page 5 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICAITONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 2.2 STAND-ALONE ADD-ON MODULE To make a DCS 32 button add-on module operate as a stand-alone unit, perform the following steps in the order they are listed.
  • Page 6 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 2.3 INDIVIDUAL STATION PAGE The system was not designed to permit page announcements to individual keysets. However, a forced auto answer key (FAUTO) can be used to accomplish this objective.
  • Page 7 PART 2 APRIL 2009 2.4 CALLER ID The OfficeServ 7200 is compatible with both types of Caller ID as defined by BELLCORE. These are the single message format or “Number Only” sometimes referred to as standard Caller ID and the multiple message format or “Name and Number” sometimes referred to as Deluxe Caller ID.
  • Page 8 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2009 MMC 119 CALLER ID DISPLAY This MMC is used by the end user to determine which piece of Caller ID data is displayed when a call rings at the user’s station.
  • Page 9 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 2.5 USING LCR TO INSERT LONG DISTANCE PIC CODE One of the more common uses for LCR is to use this feature to automatically insert the long distance access code for long distance calls within your own area code.
  • Page 10 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 In MMC 711, program the following entries: MMC 711 LCR TIME TABLE TIME CHANGE BANDS HHMM LCRT HHMM LCRT HHMM LCRT HHMM LCRT 0001 0001...
  • Page 11 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 In MMC 713, program the following: MMC 713 LCR MODIFY DIGIT TABLE INDEX NO. OF DELETE DIGITS NO. OF INSERT DIGITS NO. OF APPEND DIGITS...
  • Page 12 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 2.6 USING LCR WITH CALLER ID It is necessary to have LCR programmed on systems with Caller ID to enable certain features with a DIAL/REDIAL option to be used. This is because the 10 digit CID number format provided by the Central Office always contains the area code.
  • Page 13 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 MMC 710 LCR DIGIT TABLE 1AAALLL   1AAALLL NOTE: AAA is your home area code and LLL is a local prefix. For example, at STA, AAA= 305 and one LLL = 426.
  • Page 14 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 In MMC 712, program the following entries: MMC 712 LCR ROUTE TABLE LCR ROUTE TIME CHANGE LCRCOS TRK GROUP MOD DIGITS In MMC 713, program the following:...

  • Page 15: Uniform Call Distribution

    UCD controls queue patterns and information messages. Callers are held in queue for an available agent. First and second announcements reassure the caller until an agent becomes free. UCD announcements are provided by Samsung Voicemail system. The following step by step example demonstrated how to create an UCD application.
  • Page 16 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 Exit Code: This is an option that allows the caller to exit UCD by dialing this digit. Retry Count: This is the maximum number of times that a caller will be recalled to the UCD message before being transferred to the final destination.

  • Page 17: Isdn Overview

    PRI PROGRAMMING 1. ISDN PRI uses the OfficeServ 7200 T1 capability as the basic transport media. However, unlike a normal T1, signaling for each call is handled on a Common Channel (i.e., the ISDN “D” channel) basis. The PRI uses the 24 T1 channel as the “D”...
  • Page 18 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 generally send the facility Billing number instead on this call (note: this policy may vary on a state by state basis). METHOD 2: Per Station Programming The second method is to use the CLI tables in 321.
  • Page 19 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 TEPRI SETUP METHOD – FIGURE 1 The following shows a step by step approach to programming a TEPRI board as either a T1 or as a PRI circuit. Please consult the individual MMCs for specific details on the various parameters used.
  • Page 20 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 • EXAMPLE 1: PROGRAMMING A PRI TRUNK The following shows a typical step by step approach to programming a ISDN PRI. ANY CHANNEL=NO PRI MODE=DDI CH.
  • Page 21 (e.g., speech) and data (e.g., Internet access) traffic. 4. The OfficeServ 7200 presently supports a single “D” channel for from 1 to 23 “B” channels. The OfficeServ 7200 does not presently support NFAS (i.e., Non-Facility Associated Signaling which allows a single “D”...
  • Page 22 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2009 6. As indicated in item 5, incoming calls on a PRI act in a manner very similar to DID service over a T1. Now, the Telephone Company can send you a 3, 4, 7, or 10 digit telephone number as the “Called Party Number”...
  • Page 23 The OfficeServ 7200 MGI card(s) can provide up to sixteen simultaneous voice conversations per card over an IP network. The easy addition of MGI boards in the OfficeServ 7200 systems requires no integration into a server or desktop personal computer. VoIP calls can be established from desktop telephone instruments without complex integration of software or hardware.

  • Page 24: Voip Overview

    With VoIP certain compression standards have also been adopted to represent each second of voice with an amount of bandwidth. The OfficeServ 7200 MGI cards can utilize G.711, G.729A, G729 or G.723 standards voice compression codec's (card dependant). This allows for a selectable 64kbps, 8Kbps or 6.3Kbps bandwidth use when preparing voice compression for...
  • Page 25 Traditional features such as Station Camp-on, Station Paging, Offhook Voice Announce are seamless with the ITP series keyphones. Other traditional buttons such as Transfer, Hold, Speaker, Volume control, Redial, Conference and the Samsung intuitive Softkeys make them truly functional. In addition to the standard keyphone keys there is a navigation button that allows scrolling though various keyphone menu parameters (navigation key is not available on 5107S model).
  • Page 26 The selectable features are H.323 VoIP trunking, SIP VoIP trunking, OfficeServ 7200 System Networking via IP and the Samsung ITP 5100 series keyphones. MGI cards support these features on a per port basis. Each MGI card has an embedded RJ 45 10/100 BaseT Ethernet female connector on the face of each card which allows a standard RJ45 UTP data cable connection for IP network connections.

  • Page 27: Card Insertion

    PART 2 MAY 2009 MGI Card Installation (MGI and MGI-16) An MGI card can mount in any OfficeServ 7200 universal card slots. There is a processor on the MGI cards so it is not recommended to insert this card with system power on.
  • Page 28 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 MGI Card Labeling PWR RUN DSP RTPT RTPR Ports & LEDs Function Description Port that connects the Ethernet. UART port (for tests). Button for resetting the MGI.
  • Page 29 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 MGI-16/MGI Operation Overview The MGI cards have the voice CODEC’s for VoIP and an RJ45 10/100 10BaseT connector for the network connection(s). The MCP/MP20 supports the controls in relation to the MGI card(s), i.e.

  • Page 30: Theory Of Operation

    MCP (Main Control Processor Release) The MCP provides a robust IP platform on the OfficeServ 7200. The MCP supports the default LAN connection via the RJ 45 10/100 BaseT port on the face of the card. This connects to the same IP network that the MGI card(s) are connected to.
  • Page 31 User ID and Password. This User ID and Password must match the User ID and Password in the OfficeServ 7200 system (MMC 840: IP SET INFO). The ID and Password are used to register the ITP keyphone to the OfficeServ 7200 and retain the number associated with that particular ITP keyphone.
  • Page 32 Server is the address of the MCP/MP20 OfficeServ 7200 system supporting that ITP keyphone. The ID and Password are used to register the ITP keyphone to the OfficeServ 7200 and retain that number associated with the registered ITP keyphone. The data infrastructure (IE routers...
  • Page 33 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 and switched hubs) allows connectivity via IP between the ITP keyphone and the MCP/MP20. Note that in Figure 6 that ITP 1 is on a different network than ITP 2.
  • Page 34 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 OfficeServ 7200 MGI-16/MGI Functional Overview MGI Operational Concepts The MGI cards support several VoIP services. In supporting multiple services the MGI ports are capable of using different protocols (IE Proprietary, SIP or H.323) automatically on a per port basis as needed.
  • Page 35 MGI card. The ITP keyphones only use the MGI card when accessing the OfficeServ 7200 circuit switched system side. ITP to ITP calls do not use the MGI card(s) when called on a private network. This aspect of use can determine how many MGI cards need to be installed based on ITP station traffic considerations.
  • Page 36 VoIP Network: This refers to ports used when using the iDCS Networking features on a private network. These ports will transport the voice side of an OfficeServ 7200 Release 2 system networking call. Public IP Network: This selects ports that will be used when using the iDCS Networking features via a public or exposed IP networking.
  • Page 37 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 Table 1: MGI Group default Numbering Plan Assignments: 3801 3801 3801 3801 3201 3801 3801 8301 3801 3801 8401 8501 3802 3802 3802 3802 3202...
  • Page 38 MGI ports as trunk ports. As a trunking gateway the MGI card support the H.323 or SIP standards on a per port basis as needed. The OfficeServ 7200 MGI card programming is similar to installing or adding other cards in the OfficeServ 7200 system. Each MGI card has ports assigned that are comparable to the system trunk ports.
  • Page 39 The information can be strictly data or it can be voice data. In the OfficeServ 7200 MCP/MP20 and MGI, programming the gateway is equivalent to the router address to leave the local LAN and access another network.
  • Page 40 PART 2 MAY 2009 ITP Keyphones and IP Network Connectivity The OfficeServ 7200 MGI cards provide a proprietary gateway between the ITP keyphones and the system features and services. The connections between networks should be understood before requesting or installing the services for local or remote location ITP keyphones.
  • Page 41 In most applications the equipment supporting reservations would be located at the OfficeServ 7200 system side. The remote location can have a either a public static IP address for each ITP keyphone, a NAT supporting router with a single public IP address with multiple ITP keyphones.

  • Page 42: Public Network

    LAN network without “exposing” the private data network to the public domain. In this topology the programming in the OfficeServ 7200 for the MCP/MP20, MGI and ITP keyphone can be considered Private because they are all on the same network.
  • Page 43 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 Reservations / Port Forwarding Router Addressing with Static IP Remote ITP Keyphone Figure 9 shows the relationship between the MCP/MP20, MGI and a remote ITP keyphone using a router to provide a separation between the Private and Public networks.

  • Page 44: Private Network

    Figure 10 shows Private with Public connectivity using router reservations or port forwarding at the OfficeServ 7200 Release 2 end the remote ITP endpoint(s). In all cases, on a public application, a public IP addresses must be obtained for the MCP/MP20 and the MGI card(s). A public IP address must also be obtained for each remote ITP keyphone that will be addressed when using router reservations and a publicly exposed remote end.
  • Page 45 Figure 11a shows Private with Public connectivity using a router supporting reservations or port forwarding at the OfficeServ 7200 end and a NAT supporting router at the remote ITP endpoint. In public network cases a public IP addresses must be obtained for the MCP and the MGI card(s).
  • Page 46 Sufficient bandwidth to support ITP voice and data. 2. Minimum two static IP addresses at the OfficeServ 7200 system side. One to expose the MGI card(s) to the public Internet and a second one to be used for MCP/MP20 communications.

  • Page 47: Quality Of Service

    Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 MMC 830 and MMC 831: IP type to “Public with Private” set up private and public IP • addresses. MMC 840: For each remote ITP, set IP type to “Public with Firewall”.

  • Page 48: Tcp/Udp Ports

    In the IP environment ports are used for specific connections. These ports need to be known to travese routers, firewalls and to provide prioritization in certain environments. The IP ports and port types utilized by the OfficeServ 7200 are listed in Table 5. System TCP/UDP Port numbers Table 5.
  • Page 49 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 Service Type Port Number Protocol Remarks UCD Print 5101 UCD printout to IP connection Traffic Report 5102 Traffic Report to IP connection Alarm Report 5103...
  • Page 50 105.52.10.54 105.52.10.150 Extension 3201 105.52.10.151 Extension 3202 Programming this application on the OfficeServ 7200 system is as follows: 1. MMC 830 ETHERNET PARAMETERS • SYSTEM IP ADDR: 105.52.10.100 (MCP/MP20 IP address) • SYSTEM GATEWAY: 105.52.10.1 • SYSTEM NET MASK: 255.255.255.0 •...
  • Page 51 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 4. ITP Keysets The following needs to be entered into each of the ITP keyphones accordingly. For detailed instructions of configuring the ITP keyphone, see the user’s guide.
  • Page 52 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 MGI Programming MMCs There are 14 MMCs directly related to the use and operation of the MGI card. MMC 615 MGI GROUP Assigns permissions of use for individual MGI ports. Separates range of ports to be allowed...
  • Page 53 This MMC programs and stores the station number, user ID and password for ITP keyphones. This MMC also shows ITP MAC and IP addresses and is where the ITP keyphones are registered with the OfficeServ 7200. MMC 841 SYSTEM IP OPTION This MMC allow new ITP registrations to be disabled and also allows UCD and SMDR to be sent to the CTI link.

  • Page 55: Hardware Setup

    Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 2.11 NETWORKING OVER PRI The following procedures are intended to show how to set up networking between systems only. It is assumed that all the systems to be networked together have already been set up as stand alone systems with LCR and inbound trunks already set up.

  • Page 56: Software Setup

    Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 Software Setup Each switch must be given a unique multi-digit ID number that does not conflict with the North American Dialing Plan. e.g. one switch is ID 001, a second is ID 002, a third is 003, etc.
  • Page 57 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 If the networked systems are to use a centralized voicemail system then the switch that has the VMAA will have all the MB entry = Y, all others will be = N.
  • Page 58 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 Digits Destination Delete Reason 20 RP1~RP6 = B Intercom Calls to 21 RP1~RP6 = B Switch 001 22 RP1~RP6 = 22 ICM to 002 from 003 23...
  • Page 59 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 [LCR DIGIT (0002)] [DIGIT:0010 [LCR DIGIT(0002)] [LENGTH:04 RT:02] DID Pass Through This will allow DID calls that come in on circuits on the main location to ring at the remote locations.

  • Page 60: Tandem Trunking

    Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 Tandem Trunking If the networked switches are in different area codes, e.g. Switch 001 is 561 Switch 002 is 954 Switch 003 is 305 then calls from one switch can be routed over the network link and sent over as local calls. For example if a user in Switch 001 wants to call a number in the 305 area code the call could be routed over the network link to switch 003 and sent out as a local call.
  • Page 61 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 NETWORKING DATA COLLECTION FORM Switch ID: Area Code: (MMC 820) Extension Range: (MMC 724) Station Group Range: (MMC 724) Central Operator Host: Central VMAA Host:...
  • Page 62 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 Network Trunk Group Switch Group (MMC 603) Networking Link Access Digits Length Route (MMC 710) Network Routes Switch ID Route Class Group Modify (MMC 712)
  • Page 63 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 MODIFY DIGITS Entry (MMC 713) DID TABLE (MMC 714) Digits Delete 2.11.9...
  • Page 64 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 NETWORKING PROGRAMMING EXAMPLE A company has three locations, its headquarters in 561 area code , a location in 954 area code and a location in 305 area code. 561 and 305 areas are ten digit local dialing and 954 is 7 digit local dialing.
  • Page 65 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 NETWORKING DATA COLLECTION FORM-EXAMPLE 1 Switch ID: Area Code: 561 (MMC 820) Extension Range: 2001 2099 (MMC 724) 2100 2199 Station Group Range: 5000 5049...
  • Page 66 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 Network Trunk Group Switch Group (MMC 603) Networking Link Access Digits Length Route (MMC 710) 1305 1954 Network Routes Switch ID Route Class Group Modify...
  • Page 67 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 MODIFY DIGITS Entry (MMC 713) DID TABLE (MMC 714) Digits Delete 20 21 22 23 50 52 53 2.11.13...
  • Page 68 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 NETWORKING DATA COLLECTION FORM-EXAMPLE 2 Switch ID: Area Code: 954 (MMC 820) Extension Range: 2201 2299 (MMC 724) Station Group Range: 5200 5249 (MMC 724)
  • Page 69 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 Network Trunk Group Switch Group (MMC 603) Networking Link Access Digits Length Route (MMC 710) 1305 1561 Network Routes Switch ID Route Class Group Modify...
  • Page 70 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 MODIFY DIGITS Entry (MMC 713) DID TABLE (MMC 714) Digits Delete 20 21 22 23 50 52 53 2.11.16...
  • Page 71 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 NETWORKING DATA COLLECTION FORM-EXAMPLE 3 Switch ID: Area Code: 305 (MMC 820) Extension Range: 2301 2399 (MMC 724) Station Group Range: 5300 5349 (MMC 724)
  • Page 72 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 Network Trunk Group Switch Group (MMC 603) Networking Link Access Digits Length Route (MMC 710) 1954 1561 Network Routes Switch ID Route Class Group Modify...
  • Page 73 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 SEPTEMBER 2005 MODIFY DIGITS Entry (MMC 713) DID TABLE (MMC 714) Digits Delete 20 21 22 23 50 52 53 2.11.19...
  • Page 74 The following procedures are intended to show how to set up IP networking between systems only. This method will allow multiple OfficeServ 7200 systems to be networked together over an IP network. It is assumed that all the systems to be networked together have already been set up as stand alone systems with LCR and inbound trunks already set up.
  • Page 75 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2009 Software Setup The following MMC’s must be programmed for each node in the network: 1. The following MMC’s related to IP and MGI set up must be programmed MMC 830.
  • Page 76 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2009 MMC 820. System Link ID • Link ID : System node ID to distinguish systems in the network. It can not be duplicated. Assign a unique node ID for each system in the network including one for the node you are on (“SELF”).
  • Page 77 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2009 • STNG DIAL NUMBER: A non-conflicting range of station group numbers should be assigned across all the nodes in the network. • NTWK LCR DIAL NO: Numbers used to call a station in another system are assigned.
  • Page 78 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2009 00222 XXX = Switch ID 00251 Y = LCR Access Code 00323 00352 Since we are using 4 digit extension and group numbers, the size field for each entry will be 4.
  • Page 79 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2009 The meaning of each field is as follows. • (01~32) : Index numbers of route tables. • (1~4): Time table number assigned in MMC 711.
  • Page 80 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2009 Digits Length Route In order to receive incoming calls over the network the DID table must be set up. MMC 711. LCR Time Table: IF YOU ARE NOT USING THIS TABLE, YOU MUST STILL ENTER 0000 for HHMM and set LCRT=1.
  • Page 81 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2009 21** RP1~RP6 = B Switch 001 22** RP1~RP6 = 22 ICM to 002 from 003 23** RP1~RP6 = 23 ICM to 003 from 002 50**...
  • Page 82 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2009 Centralized Operator Setup This setup allows all dial ”0” calls in the remote system to call the operator in the main system. This feature only works with dial “0” calls. Recalls etc. will ring the designated local operator.
  • Page 83 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2009 Tandem Trunking If the networked switches are in different area codes, e.g. Switch 001 is 561 Switch 002 is 954 Switch 003 is 305 then calls from one switch can be routed over the network link and sent over as local calls. For example if a user in Switch 001 wants to call a number in the 305 area code the call could be routed over the network link to switch 003 and sent out as a local call.

  • Page 84: Programming Example

    Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2009 PROGRAMMING EXAMPLE: This example demonstrates the steps involved in networking 2 nodes (Nodes A and B) together over IP. It is assumed that a functional IP network exists between the nodes. This physical network segment can be as simple as a single hub or switch, or can be as complex as a network involving routers, switches, firewalls, etc.
  • Page 85 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2009 • MMC 615: Program the MGI Use Groups. Set USER=VoIP Networking and choose the IP trunk members (MGI channels) to be used for this “Networking” use. The default values should start with member 1 = 3801, etc.
  • Page 86 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2009 • MMC 310: LCR class of all stations are set to 1 (default) since there is only one path to the other Node. • MMC 603: VoIP networking signaling trunks •...
  • Page 87 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2009 Gateway: 192.168.1.1 Subnet mask: 255.255.255.0 *** Now select the reset option to reset the MGI2 • MMC 615: Program the MGI Use Groups. Set USER=VoIP Networking and choose the IP trunk members (MGI channels) to be used for this “Networking”...
  • Page 88 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2009 • MMC 603: VoIP networking signaling trunks • MMC 710: Index Digit Length LCRT 0001 091 stations, station groups in Node A 0002 1 special numbers...
  • Page 89 PART 2 JANUARY 2009 2.13 NETWORKING The networking feature package allows up to 15 OfficeServ 7200 systems to be connected together with a high level of feature transparency. The physical connection between the systems can be set up via an IP network or a proprietary PRI connection (based on Q-SIG specification).
  • Page 90 Table of Contents Home Page OfficeServ 7200 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 answered prior to that systems attendant recall timer expiring, the call will recall to that systems designated operator group. Attendant recalls will not recall to a ‘Centralized Attendant”.

  • Page 91: Centralized Attendant

    TECHNICAL MANUAL PART 2 JANUARY 2009 Enhanced Networking OfficeServ 7200 also supports the following Enhanced Networking features: NETWORK TRUNK RING DESTINATION This feature permits for analog trunks to be assigned to ring at any station or group destinations anywhere in the network. Trunk facilities terminating at the main office location can be assigned to ring directly at stations, station groups, or single line ports in the branch offices.
  • Page 92 Table of Contents Home Page OfficeServ 7200 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 Notes: Centralized attendant handles second level recalls across the network. This is not to be • confused with centralized operator which handles calls from remote stations dialing 0.
  • Page 93 The card does not have to be in the same node as the incoming trunks • This functionality requires the use of the Samsung SVMi() card. • This feature is not supported with third party Voicemail/AA applications. •...
  • Page 94 Notes: The functionality is only available when using the SVMi() card for Centralized Voicemail. • Softkey options are only available to the Samsung digital stations. • This feature is supported over Q-sig and IP networking. •...
  • Page 95 Table of Contents Home Page OfficeServ 7200 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC 825 (REMOTE VM NUMBER= XXXX) in remote nodes, enter voicemail station group number of centralized voicemail. VOICEMAIL TRANSFER (VT) ACROSS THE NETWORK The VT key function has been modified to allow a remote station user to program a VT key with the group number of the centralized voicemail (which resides in a different node).

  • Page 96: Network Paging

    Table of Contents Home Page OfficeServ 7200 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC INFORMATION: MMC 722 (assign MSG key) • MMC 724 (Feature access code, MSG=XX) • NETWORK PAGING The feature allows station users to assign and page other page zones in other nodes in the network.
  • Page 97 Table of Contents Home Page OfficeServ 7200 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 REMOTE HOLD ACROSS THE NETWORK The purpose of the remote Hold feature is to allow a user to place a trunk call on exclusive hold at another station in another node. This is called Remote Hold because it is on hold at a station other than yours.
  • Page 98 Table of Contents Home Page OfficeServ 7200 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 NETWORK SELECTION AND BUSY LAMP FIELD INDICATION ACROSS THE NETWORK Programmable keys can be assigned as NS/BLF keys that will function across the network. A station with NS/BLF keys in can programmed with station numbers from other nodes within the network.
  • Page 99 Table of Contents Home Page OfficeServ 7200 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 ADDITIONAL ENHANCEMENTS Call Coverage Key The call coverage key (CC key) is a feature where one station can visually and/or audibly monitor the call status of another, or several other stations, and serve as a backup answering position of other stations users.

  • Page 100: Distinctive Ringing

    Table of Contents Home Page OfficeServ 7200 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC INFORMATION: MMC 722/722 (set CC keys to keysets) • MMC 502 (set CC RNG DLY timer, set on a per station basis) • PROIRITY CALL ROUTING This new feature allows certain calls queuing to station groups to be given a higher priority over other calls already in the queue.
  • Page 101 Table of Contents Home Page OfficeServ 7200 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 Notes: Distinctive ringing is assigned on a per station, per trunk basis. • There are eight different ring tones available for distinctive ringing. • There are 5 cadences (ring patterns) available for digital and single line telephones.
  • Page 102 PART 2 MAY 2009 2.14 OFFICESERV CONNECT AND MOBEX The OfficeServ Connect, MOBEX, and Executive MOBEX features are a part of the Samsung Fixed Mobile Convergence solution. These 3 distinct features can be used separately, or combined together. This provides maximum flexibility and customization.
  • Page 103 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 call reaches the cell phone the call will display the extension number of the internal extension user.** Executive MOBEX Executive MOBEX is an optional, licensed enhancement to the MOBEX feature. Executive MOBEX is used to assign MOBEX DSP to a selected MOBEX port.
  • Page 104 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 the called party seeing their cell phone’s CID. This is because the caller will instead see the CID of the MOBEX port itself, which can be set in MMC 321.
  • Page 105 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 Internal Extension (the Master keyset of the group) it will ring at both the keyset and the cell phone simultaneously. The call can be answered at either location.
  • Page 106 Executive MOBEX users and an OAS card. • Each agent needs access to the group delivery mailbox o The Samsung Voicemail will need the general delivery mailbox to be a LIST box that distributes messages to the 4 agents’ mailboxes and each mailbox will need Message Alert enabled to call their MOBEX extension when messages are left.
  • Page 107 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 10 digit cell phone number. This will allow the cell phones to be called when the MOBEX directory number is dialed. 6. In MMC 860 enter the Executive MOBEX license 7.
  • Page 108 Table of Contents Home Page OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2011 2.15 SIP CONNECTIVITY TO 3 PARTY ATA DEVICES An Analog Terminal Adaptor (ATA) is a SIP device that allows you to connect an analog device, such as a loop start trunk or a fax machine, to a SIP-compatible phone system. ATAs are used to circumvent the cable distance limits on analog devices at a remote location that need to connect back to the main office or headquarters.
  • Page 109 OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2011 1. 911 Routing from remote IP Phone to remote 3 Party SIP FXO Device The first sample application deals with remote office IP phones. By default remote IP phones will dial out on trunks located at the main office. But when these remote workers dial 911 it is critical that emergency services be routed to the remote location.
  • Page 110 OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2011 1.1 OfficeServ Programming for SIP Services: 1. First, go to MMC 727 (IT/DM 2.1.1) and verify that the main software version of your OfficeServ 7000 Series system is V4.30 or higher.
  • Page 111 OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2011 2. SIP Station settings for the ATA (used to register the ATA to the OfficeServ 7000 Series system) For this example we will use the following settings: SIP Port: 5061 Proxy Registration: 12.240.8.209 (...
  • Page 112 OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2011 1.4 Programming Emergency Routing in the OfficeServ Before diving in to the MMC programming take a moment to consider the flow of the call through the OfficeServ processor: IP Phone dials 911...
  • Page 113 OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2011 In MMC 712 (IT/DM 3.1.4) set the Group (G) for LCR ROUTE (01:1) to 805 In MMC 330 (IT/DM 5.15.15) set EMGY CODE to 4444 for IP phone 8955 and...
  • Page 114 OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2011 2. Routing incoming fax calls to a 3 Party SIP FXS Device The second sample application deals with remote FXS devices, such as analog phones or fax machines. When a fax comes in to the main office it is very straightforward to send the call to a fax machine connected to the OfficeServ 7000 Series system.
  • Page 115 OfficeServ 7200 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2011 2.1 OfficeServ Programming for SIP Services: 1. First, go to MMC 727 (IT/DM 2.1.1) and verify that the main software version of your OfficeServ 7000 Series system is V4.30 or higher.
  • Page 116 In cases where faxes aren’t necessarily coming in on a dedicated number or line you can use the Samsung Voicemail to answer calls and selectively route just the fax calls to the ATA. For more information on this functionality see the programming manual for your specific Samsung Voicemail product.
  • Page 117 24 channels, all 24 conference channels are used. If installed on a 16 channel slot, only 16 conference channels are supported. The OfficeServ 7200 system can have a maximum of two CNF24 card for a total of 48 conference channels. A conference cannot be split between cards.
  • Page 118 Table of Contents Home Page PART 3. SIP TRUNKING APPLICATIONS AND BEST PRACTICES SIP Trunking Applications & Best Practices...
  • Page 119 SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
  • Page 120 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 Table of Contents 1. Introduction ........................... 1 2. Deployment Considerations ....................1 2.1. OfficeServ 7000 ........................1 2.1.1. Components ........................ 1 2.1.2. Technical Knowledge ....................1 2.1.3.
  • Page 121 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 3.7. Call Forward ........................16 3.7.1. Supported by ITSP ..................... 16 3.7.2. Not Supported By ITSP ....................16 3.8. Privacy ..........................17 3.8.1. Privacy Setting ......................17 3.8.2.

  • Page 122: Deployment Considerations

    If IP phones are used, make sure they are loaded with the latest software version 2.1.2. Technical Know ledge The following technical certifications provide the basic knowledge to configure the system and to obtain the technical support from Samsung. • OfficeServ 7000 certification •...
  • Page 123 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICAT IONS AND BEST PRACTICES APRIL 2011 2.1.3. M edia Gatew ay Interface (M GI)/ M edia Proxy Service (M PS) R esource Planning The following tables shows the resources requirement for MGI/MPS channels. Please provide sufficient resources for the system to operate properly.
  • Page 124 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICAT IONS AND BEST PRACTICES APRIL 2011 MGI Channel Usage on Background Music State Local IP Phone Remote IP Phone Non-IP IP Phone 1 MGI ch 1 MGI ch 0 MGI ch MGI Channel Usage on Music-on- Hold State Local IP Phone Remote IP...
  • Page 125 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICAT IONS AND BEST PRACTICES APRIL 2011 2.1.3.1. M GI/ M PS Usage Guidelines MGI channel is used to conver t the digital bit streams to IP packets and vice versa. MGI channel can also be used to convert two different format of IP packets.
  • Page 126 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 2.2. Broadband Internet and Quality of Service SIP trunking service requires a broadband data connection that is provided by an Internet Service Provider (ISP). ISP and ITSP can be the same company or different companies. Because SIP trunking is delivered over the same IP connection for voice, data and fax communications, it can yield significant cost savings.

  • Page 127: Fax Over Ip

    SIP interoperability. For more detail info, see SIP Forum’s website, http://www.sipforum.org/. Samsung is a member of the SIP Forum and OfficeServ 7000 systems comply with SIP Forum’s standard for interoperability. Any member of the SIP Forum will comply to the same standard. Also, OfficeServ 7000 systems contain rich SIP trunking options to meet most ITSPs’...
  • Page 128 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 Service Type Port Number Protocol Remarks H.323 1720 (tunneling mode) If it uses tunneling mode, it only uses port 1720. If 1024 to 4999 (non not, it can use additional tunneling mode) port randomly chosen...

  • Page 129: Inbound Call

    Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 3. Configuration 3.1. Overview Steps to set up SIP trunking: • Enter SIP license keys in MMC 860. Enter SIP account data and enable the “SIP SERVER” in MMC 837 •...
  • Page 130 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 3.4.1. SI P Trunking Account Configuration The OfficeServ 7000 series offers four ITSP (Internet Telephone Service Provider) profiles. The current software allows one profile to be activated at one time. Typically, ITSP uses two types of authentication methods to authenticate the SIP trunk account: static type or registration based type.
  • Page 131 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 IT/DM 5.2.13 Registration Base Static IP Based Remark Account Account [MMC 837] Item Value DNS Server 2 Optional Optional [DNS SERVER2] User Name Must Have (phone Usually same as auth username number or user name)
  • Page 132 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 IT/DM 5.2.13 Registration Base Static IP Based Remark Account Account [MMC 837] Item Value [DEST TYPE] routing. TO HEADER use the address in the TO header. REQ URI uses the request URI address.
  • Page 133 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 3.4.2. Alive Notification For ITSPs that require login registration (i.e. requires user name and password), the OfficeServ 7000 system will re-register itself periodically based on the timer given by ITSPs to ensure the service is available.

  • Page 134: Outbound Call

    Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 OfficeServ System: To delete “+1” from the inbound digits in MMC 832: (I:00) ACCESS DGT (I:00) DGT LENGTH (I:00) DEL.LENGTH 3.4.6. Direct DI D to a Specific Station Incoming call can be directed to a specific station.
  • Page 135 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 3.5.3. DTM F The MGI card of OfficeServ 7000 series supports three types of methods to handle DTMF in MMC 861 for SIP trunking. The type of DTMF setting must be matched between the OfficeServ system and ITSP. The DTMF type will be provided by the ITSP.
  • Page 136 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 3.6. External Call Transfer and Hold Re-Invite The OfficeServ 7000 series supports two types of methods to handle SIP semi-blind transfer and consultation transfer feature. It is important to select the correct type to match services from the ITSP. The selection of SS (Supplementary Service) Type in MMC 837 will determine how the external call transfer is handled.

  • Page 137: Call Forward

    Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 3.6.1. M OH Function 1. SIP Providers have the right to override the OfficeServ Media request when playing MOH. This causes confusion. Who is controlling MOH? A new setting since V4.53 has been added to give more options to deal with various SIP providers.

  • Page 138: P Rivacy Setting

    For this example, you should enter somecarrier.com in proxy domain name and samsung.com in local domain name. If you want the same domain names for “from” and “to” headers, then you can leave blank in the local domain name.
  • Page 139 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 3.11. Carrier EXCUSIVE Field Enabling this option will allow OfficeServ to accept calls only from the IP addresses that were in the active SIP trunk provider (MMC 837) and SIP peers (MMC 833). It can prevent any unauthorized SIP peer access such as calls with “Asterisk”...
  • Page 140 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 Filled the valid SIP peering IP address or leave them to 0.0.0.0. If all entries are 0.0.0.0, OfficeServ will not accept any SIP peering calls. In this example, OffcieServ will accept SIP peering call from IP address 65.65.65.64.

  • Page 141: Troubleshooting

    4. Check if there is correct DNS IP address in MMC 837 if domain name is use in the proxy. Note, OfficeServ 7200 doesn’t support DNS server; therefore, one must use the IP address for the proxy not domain name.
  • Page 142 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 4.4. One Way Audio or No Audio 1. Make sure the MGI/OAS card has the latest software version that match with MP software version. 2.
  • Page 143 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 ii. Forward 65.65.65.64 port 40000:40031 to 10.10.10.2 (MP) iii. Forward 65.65.65.64 port 40100:40131 to 10.10.10.3 (OAS) iv. Forward 65.65.65.64 port 30000:30031 to 10.10.10.3 (OAS) 4.
  • Page 144 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 4.5. Incoming Calls Ring to the Operator Group Only 1. Make sure MMC 714 have correct DID directive. 4.6. No Caller ID or have Extra Digits on the Phone Display 1.
  • Page 145 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 4.9. Receive “No User Response” while Making Outgoing Call 1. Make sure previous 3.8 is observed then check with the ITSP or network (router) settings. Make sure the account is in good standing.
  • Page 146 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 4.14. ITSP required “180” or “183” Ring Back Response 1. For inbound call when 183 is set, OfficeServ will provide the ringback tone to the caller. 2.

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