Troubleshooting; E1 Or Er Messages - AMX IRIS IRSERIAL DATA CAPTURE DEVICE Instruction Manual

Troubleshooting

This section provides product solutions to common problems.

E1 or ER messages

The Er/E1 message appears when there is a communication problem with the PC and not an error in
capturing the IR functions.
E1 or Er Messages
Problem
A Hand Control can't seem to
capture the codes.
The AXB-IRIS is able to verify the
codes, but when the Send Command
is pressed, an Er appears on the
unit's display.
IRIS Infrared/Serial Data Capture Unit
Solution:
• Using NetLinx Studio: Go into the Device Manager dialog box and
change the COM port settings. Verify that the new settings are as
follows: 9600, No Parity, 8 data bits, 1 stop bit, and Flow Control is
set to None.
• Using IRLIBX: This program is recommended for use with this
product and can also be used if the Studio application changes
(mentioned above) do not work.
Troubleshooting
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