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DVN11, DVN17, DVN25, DVP11, DVP17, DVP25
Owner's Manual & Parts Breakdown
FOR QUESTIONS AND CONCERNS, CONTACT US AT
FOR QUESTIONS AND CONCERNS, CONTACT US AT
www.allpartsinc.com
Call Us: 1-269-685-4123
Text Us: 1-269-447-0412

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Summary of Contents for Comfort Glow DVP25

  • Page 1 DVN11, DVN17, DVN25, DVP11, DVP17, DVP25 Owner's Manual & Parts Breakdown FOR QUESTIONS AND CONCERNS, CONTACT US AT FOR QUESTIONS AND CONCERNS, CONTACT US AT www.allpartsinc.com Call Us: 1-269-685-4123 Text Us: 1-269-447-0412...
  • Page 2 Owner’s Instruction and Operation Manual Model Number: DV(N)(P)11 DV(N)(P)17 DV(N)(P)25 Certified to ANSI STD Z21.86-2016 and Certified to CSA STD 2.32-2016 * All Pictures In This Manual Are For Illustrative Purposes Only. Actual Product May Vary. 853985-0704M Save These Instructions In A Safe Place For Future Reference. WARNING: FIRE OR EXPLOSION HAZARD Failure to follow safety warnings exactly could result in serious injury, death, or property damage.
  • Page 3 DIMENSIONS MODEL: DVN11 / DVP11 Height 20 (508 mm) Width 27.36 (695 mm) Depth 6.61 (168 mm) Weight lbs. (kg.) 43 (19.5 kg) Type of Burner Atmospheric 20" (508 mm) # of Burners Ignition Piezo-electric ignitor Standard Heating Space 570 (52.9 m...
  • Page 4: Installation Checklist

    INSTALLATION CHECKLIST Your Gas Stove should be installed by a qualified installer only. An NFI qualified Installer can be found at www.nficertified.org/public/find-an-nfi-pro/ INSTALLER CHECK LIST This Checklist is to be completed in full by the qualified person who installs this unit. Keep this page for future reference.
  • Page 5: Requirements For The Commonwealth Of Massachusetts

    MASSACHUSETTS RESIDENTS REQUIREMENTS FOR THE SIGNAGE COMMONWEALTH OF A metal or plastic identification plate shall be MASSACHUSETTS permanently mounted to the exterior of the building at a minimum of eight (8) feet above The following requirements reference various grade directly in line with the exhaust vent terminal Massachusetts and national codes not contained for the horizontally vented gas fueled heating the in this manual.
  • Page 6: Product Identification

    MASSACHUSETTS RESIDENTS referenced “special venting systems” A copy of all installation instructions for all Product instructions shall be included with the appliance or Approved side wall horizontally vented gas fueled equipment installation instructions and; equipment, all venting instructions, all parts lists for venting instructions, and/or all venting design The “special venting systems”...
  • Page 7: Product Features

    Pressure inch Pressure inch Manifold inch W.C. Valve Type Btu/Hr. (kW) W.C. (mm. W.C.) W.C. (mm. W.C.) (mm. W.C.) DVN11 11,000 (3.20 kW) 10.5 (267 mm) 7 (178 mm) 5 (127 mm) Chant RTZ-WK DVP11 11,000 (3.20 kW) 14 (355 mm)
  • Page 8 INSTALLATION IN S ID T A IL E R D E C O R N F IX E D A B L E C L O S O P E R F IX E D C L O S A B L E O P E R AIR SUPPLY INLET VENT TERMINAL...
  • Page 9: Installing The Appliance

    ACCORDANCE WITH THESE DIAGRAMS, OR TABLE 1 FAILURE TO USE ONLY PARTS SPECIFICALLY MODEL APPROVED WITH THIS APPLIANCE DVN11 - RESULT IN PROPERTY DAMAGE OR PERSONAL 20-7/32” (514 mm) DVP11 INJURY. 11-1/4” X 11-1/4” DVN17 - 20” (508 mm) (286 x 286 mm)
  • Page 10 INSTALLATION 3. Insert the two provided rubber grommets (v) into the lower bracket as shown in figure 6a. Place the hanging bracket over the square hole. Check to see the bracket is level. After leveling the hanging bracket, mark the four holes as shown in figure 6b.
  • Page 11 2 and Figures 7 and 8). Note: Use the heat shield to help hold the bracket in place when marking the square hole locations. TABLE 2 Figure 8 FLOOR DVN11 / DVP11 11-1/4” X 11-1/4” 5. Insert the two provided rubber grommets (v) 9-1/8” 6-13/16” 20-3/16”...
  • Page 12: Installing The Venting System

    INSTALLATION Remove the hanging bracket and drill the four 2. Use two screws (i) to secure the bottom medium holes using a 3/32” drill bit. bracket to the unit. 8. Place the hanging bracket and fix it with four screws (ii) and four washers (iii). IMPORTANT: The four 1/4”...
  • Page 13 INSTALLATION IMPORTANT: Table 3 Lengths Of Pipes And Rod. THE VENT-AIR INTAKE SYSTEM MUST BE Vent-Air Intake Vent Pipe (B) Rod (D) PROPERLY INSTALLED TO ENSURE PROPER Pipe (C) SAFE OPERATION. VENT-AIR Wall Thickness Wall Thickness Wall Thickness INTAKE SYSTEM MUST ALSO BE PROPERLY + 3-3/8“...
  • Page 14 INSTALLATION 5. Slide the smaller vent pipe (B) (from outside nut (E) down until the vent cap (A) leans against your house) through the hole in the wall and the outdoor mounting plate (F) (see figures 15 attach to the mounted heater inside your house. and 16).
  • Page 15: Gas Connection

    INSTALLATION APPLIANCE GAS INLET 3/8” NPT PIPE NIPPLE GROUND JOINT UNION OPEN MANUAL SHUTOFF BRACKET VALVE CLOSED SCREW TEE JOINT 1/8” NPT PLUG TAP TEST GAUGE CONNECTION REDUCER BUSHING FROM GAS METER TO 1/8” NPT 3 (76.2 MM) Figure 17 Figure 18 TEE JOINT MINIMUM...
  • Page 16: Operation

    INSTALLATION supply piping system at test pressures equal to or CAUTION: less than 1/2 psi (3,5 kPa). NEVER USE AN OPEN FLAME TO CHECK FOR LEAKS HIGH ALTITUDE INSTALLATIONS This appliance may be installed at higher altitudes. PRESSURE TESTING SUPPLY LINE Please refer to National Fuel Gas Code ANSI Z223.1/ ATTENTION: This appliance and its appliance main NFPA 54, CSA-B149.1 Natural Gas and Propane...
  • Page 17: Cleaning And Maintenance

    OPERATION IMPORTANT: • DO NOT DRY CLOTHES OVER THE HEATER. • DO NOT SPRAY ANY AEROSOL NEAR THE HEATER WHEN FUNCTIONING. DO NOT STORE THESE ELEMENTS NEAR THE APPLIANCE. • DO NOT TOUCH GRILL TO AVOID BURNS. • AVOID BLOCKING AIR INLET AND HOT AIR OUTLET. •...
  • Page 18 THERMOCOUPLE Figure 22 Correct pilot burner flame pattern OPERATION PRIMARY FLAME: 1/4´´ - 3/8´´ (6 - 10 mm) Figure 22 SECONDARY FLAME: 2´´ - 4´´ (50 - 100 mm) Correct pilot burner flame pattern Figure 21 Correct main burner flame pattern CLEANING THE MAIN BURNER ORIFICE SECONDARY FLAME &...
  • Page 19: Troubleshooting

    TROUBLESHOOTING WARNING: TURN OFF HEATER AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR HEATER. PROBLEM POSSIBLE CAUSE REMEDY Ignitor electrode broken. Replace ignitor electrode. Ignitor electrode not connected Reconnect ignitor cable. to ignitor cable. When ignitor button is pressed, there is no Free ignitor cable if pinched by any metal...
  • Page 20 TROUBLESHOOTING PROBLEM POSSIBLE CAUSE REMEDY Clean burner orifice or replace burner Burner orifice is clogged. orifice. Burner does not light Burner orifice diameter is too after pilot is lit. Replace burner orifice. small. Inlet gas pressure is too low. Contact local Gas Company. Manifold pressure is too low.
  • Page 21: Replacement Parts

    REPLACEMENT PARTS...
  • Page 22 REPLACEMENT PARTS 28-1200 Part # Description Model DV(N)(P)11 28-1201 DVN11, Burner DV(N)(P)17 28-3001 DVN17, 28-1202 DV(N)(P)25 DVN25 Pilot Assembly DV(N)(P)11, 28-1601 Burner Connection DVP11, DV(N)(P)17 28-3000 DVP17, Tube 28-1602 DV(N)(P)25 DVP25 28-9601 “Vent Pipe Kit DV(N)(P)11 28-0000 DV(N)(P)11 (Includes inner/...
  • Page 23: Service Record

    SERVICE RECORD It is recommended that your heating system is serviced regularly and that the appropriate Service Interval Record is completed. SERVICE PROVIDER Before completing the appropriate Service Record below, please ensure you have carried out the service as described in the manufacturer’s instructions. Always use the manufacturer's specified spare part when replacement is necessary.
  • Page 24 PPLIANCE ARRANTY LIMITED WARRANTY: A limited warranty is extended to the original purchaser of this heater and warrants against malfunction due to manufacturing defects for a period of (2) two years from the date of retail purchase. Please read and follow all details noted below.
  • Page 25 BEFORE CALLING FOR SERVICE - Do Not Use Your Heater Without Checking For Leaks! Leaks can occur during shipment and installation. A simple solution of soap and water dabbed on the fittings will bubble if a gas leak is present. - Wrong Gas Pressure! Too much gas pressure may severely damage your heater.

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