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OBSERVED PROBLEM
Slight smoke or odor during
initial operation
Moisture/condensation noticed
on windows
Fireplace produces a whistling
noise when burners are lit
White powder residue forming
within burner box or on adjacent
walls or furniture
Dark residue on logs inside
of their fireplace. Note: After
removing all causes of residue
deposits, completely clean fire-
place and appliance off residue
before reusing appliance
Fireplace produces a clicking/
ticking noise just after burner
is lit or shut off
4
TroUbleshooTinG
Continued
POSSIBLE CAUSE
1. Residues from manufacturing
processes and logs curing
1. Not enough combustion/ven-
tilation air
1. Turning control knob to HI
position when burners are
cold
2. Air in gas line
3. Air passageways on heater
blocked
4. Dirty or partially clogged
burner orifice(s)
1. When heated, vapors from
furniture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
1. Improper log placement
2. Drafts or other air currents
affecting flame pattern
3. Air holes at burner inlet
blocked
4. Burner flame holes blocked
1. Metal expanding while heating
or contracting while cooling
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REMEDY
1. Problem will stop after a few
hours of operation
1. Refer to Air for Combustion
and Ventilation requirements
(page 6)
1. Turn control knob to LO
position and let warm up for
a minute
2. Operate burners until air is
removed from line. Have gas
line checked by local natural
or propane/LP gas company
3. Observe minimum installation
clearances (see page 10)
4. Clean burners (see Cleaning
and Maintenance, page 20)
or replace burner orifice(s)
1. Turn heater off when using
furniture polish, wax, carpet
cleaners or similar products
1. Properly locate logs (see In-
stalling Logs, page 16)
2. Eliminate source of drafts
around heater
3. Clean out air holes at burner
inlet. Periodically repeat as
needed
4. Remove blockage
1. This is normal with most
heaters. If noise is excessive,
contact qualified service per-
son
119303-01A
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