Table of Contents
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Instruction Manual
Washing Machine
Front Loading
Model
BD-120XGV
BD-100XGV
BD-120GV
BD-100GV
Thank you for purchasing a Hitachi front loading washing
machine.
■
Please read this Instruction Manual carefully for proper
operation of the machine.
■
Please keep this Instruction Manual for future reference.
Contents
Preparation for use
Parts and Accessories ...................................
Safety Instructions .........................................
LAN function ...................................................
How to Install the Washing Machine ............
Control Panel and Display .............................
Use with smartphones ...................................
Before You Start Washing .............................
Operation
How to Use the Washing Machine ................
your Smartphone ............................................
How to View the App ......................................
App version information ................................
Checking the MAC address ...........................
How to put the detergent and softener .........
Program Overview ..........................................
Program ...........................................................
Maintenance
Convenient Usage ..........................................
In Case of Emergency ....................................
Care and Maintenance ...................................
Troubleshooting .............................................
Error Codes .....................................................
For household use only
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Table of Contents
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Summarization of Contents
Environmentally Friendly Waste Disposal
Disposing of the packaging
Guidance on environmentally conscious disposal of washing machine packaging.
Disposing of your old appliance
Instructions for responsible recycling and disposal of old washing machines.
Parts and Accessories
Dispenser
Details and diagrams of the detergent and softener dispenser components.
Packed-In Accessories
Lists and illustrates accessories included with the washing machine.
Safety Instructions
General safety
Essential safety guidelines for operating the washing machine.
Installation
Precautions and requirements for installing the washing machine safely.
Electrical Safety and Child Protection
Power source and cord Safety
Safety guidelines related to the power plug, cord, and electrical connections.
Child safety
Safety measures to prevent children from accessing or interacting with the machine.
Operational and Maintenance Safety
Use
Safety guidelines for operating the washing machine and handling laundry.
Care and maintenance
Safety advice for cleaning and maintaining the washing machine.
Wireless LAN Function Precautions
About the wireless LAN function
Overview of the wireless LAN feature and its remote control capabilities.
Built-in wireless LAN adapter
Information on the product's certified wireless LAN adapter and legal compliance.
Wireless LAN Connectivity and Interference
Wireless LAN Router
Requirements and considerations for connecting to a wireless LAN router.
Radio waves and Radio Interference
Details on frequency bands, modulation, and potential interference sources.
Security
Security considerations and recommendations for wireless LAN usage.
Smartphone Integration and Legalities
Pairing with a smartphone
Steps and precautions for pairing the washing machine with a smartphone.
App Functionality
Overview of the washing machine app features and user agreements.
Export Controls
Information regarding export laws and regulations for the product.
Trademarks
List of registered trademarks mentioned in the manual.
Software Licensing
Information on software licensing, copyright, and usage terms.
How to Install the Washing Machine
Safety Instructions
Safety guidelines specific to the installation process.
Dimensions
Physical dimensions and door opening angle of the washing machine.
Where to install the washing machine
Recommendations for choosing a suitable location for installation.
Installation Procedures and Connections
Removing the transport bolts
Step-by-step guide to removing transport bolts before initial use.
Hose and cable length
Information on water supply and drain hose connections and lengths.
Water Supply Connection Details
Connecting the water supply
Detailed instructions for connecting the water supply hose to different tap types.
Drain Hose Setup
Drain hose
Guidelines for positioning the drain hose correctly for proper drainage.
Power and Leveling Installation
Connecting the power
Instructions for safely connecting the washing machine to the power supply.
Level Adjustment
Steps for adjusting the machine's feet to ensure stability and levelness.
Post-Installation Checks and Support
Checking after installation
Procedures to verify correct installation and initial operation.
Before the first wash
Preparation steps before the very first wash cycle.
Customer Service
Information on how to contact customer support for service or inquiries.
Control Panel and Display
Control Panel Buttons
Explanations for core control panel buttons like Power, Start/Pause, Program.
Detailed Control Panel Functions
Spin and Temperature Settings
Adjusting spin speed and water temperature.
Memory and Self-Clean Functions
Using memory and auto self-clean features.
LED Multifunction display
Understanding the various indicators and information on the display.
Additional Control Panel Features
Detergent and Softener Dispensing Buttons
Buttons for automatic detergent/softener loading.
Remote Operation Button
Button to enable smartphone remote control.
Reload Function
Option to add laundry during a wash cycle.
Use with smartphones
About the App function
Introduction to the smartphone application for controlling the washing machine.
Environment requirements
Necessary conditions for internet connection and smartphone compatibility.
Internet Connection
Requirements for a stable broadband internet connection.
Have a compatible smartphone
Specifications for supported smartphone operating systems.
Smartphone App Setup Process
Install the application on your smartphone
Instructions for downloading and installing the Hitachi Washer application.
Open the application and read the "Terms of Use" carefully
Accepting the terms of use before proceeding with app setup.
Register a new member and log in
Creating a user account and logging into the application.
Smartphone Connection Configuration
Connect your smartphone to a wireless LAN router
Connecting the smartphone to the Wi-Fi network.
Proceed to connect (pairing) the washing machine to your smartphone
Initiating the pairing process between the phone and the machine.
Simple Connection: App Operations
Operate the application on the smartphone
Steps within the app for simple connection setup.
Operate the washing machine
Actions on the washing machine to facilitate simple connection.
Simple Connection: Finalizing Setup
Operate the application on the smartphone
Finalizing the simple connection setup via the app.
Manual Connection: App Operations
Operate the application on the smartphone
Steps within the app for manual connection setup.
Operate the washing machine
Actions on the washing machine for manual connection.
Manual Connection: Finalizing Setup
Operate the application on the smartphone
Finalizing the manual connection setup via the app.
Before You Start Washing
Preparation of the washing
Steps to prepare laundry and the machine before washing.
Sorting of the laundry
Guidelines for sorting laundry by fabric type and color.
Detergents and additives
Information on using detergents, softeners, and additives.
Washing with different degrees of soiling
How to select programs based on laundry soiling levels.
How to Use the Washing Machine
Sort and load the laundry
Instructions for sorting and loading laundry into the drum.
Add detergent into the detergent dispenser
Correctly filling the detergent and additive compartments.
Operating the Washing Machine
Press the Start/Pause button
Starting, pausing, and resuming wash cycles.
Program ends
What happens when a wash program is completed.
Control your Washing Machine with your Smartphone
Put the remote control in standby
Enabling the machine for remote operation via smartphone.
How to View the App
How to view the initial screen
Navigating the main interface of the smartphone application.
Top Page
Accessing favorite programs and settings.
Concierge
Using the app to get program recommendations.
Status Check
Monitoring the washing machine's current status.
Support
Accessing help resources like the manual and FAQs.
Setting
Configuring app and machine settings.
App Version Information and Software Updates
Updating the washing machine's software
Steps to update the washing machine's firmware via the app.
Checking the MAC address
If pairing has not been completed
How to find the MAC address before pairing.
If paring has already taken place
How to find the MAC address after pairing.
How to put the detergent and softener
Dispenser Use by Model
Instructions for BD-120XGV/BD-100XGV and BD-120GV/BD-100GV models.
Automatic vs. Manual Loading
Guidance on using automatic and manual detergent/softener loading.
Drum Loading and Prohibited Items
Items for drum loading and those that cannot be used.
Setting Detergent and Softener Amounts
The standard amount setting
How to adjust the standard volume for auto-dosing.
Setting and unsetting automatic loading
To set and unset liquid detergent
Managing the automatic loading of liquid detergent.
To set and unset fabric softener
Managing the automatic loading of fabric softener.
How to Use the Washing Machine Program
Using Al Wash
Operating the intelligent AI Wash program.
Using Cotton Program
Operating the Cotton wash program.
Using Delicate Program
Operating the Delicate wash program.
Using Rapid 15 Program
Operating the quick 15-minute wash program.
Specific Wash Program Guides
Using 60°C Hygiene Program
Operating the 60°C Hygiene program for sanitization.
Using Duvet Program
Operating the Duvet wash program for blankets and comforters.
More Wash Program Guides
Using Stain Care Program
Operating the Stain Care program for stain removal.
Using Wool Program
Operating the Wool program for woolens.
Using Crease Care Program
Operating the Crease Care program to reduce wrinkles.
Using Daily 38 Program
Operating the Daily 38 program for quick washes.
Using Spin Program
Operating the Spin-only program.
Using Silent Program
Operating the Silent program for quiet washing.
Special Program Guides
Using Tub Wash Program
Operating the Tub Wash program for drum cleaning.
Using Rinse&Spin Program
Operating the Rinse & Spin program.
Using Download Program
Operating programs downloaded via the app.
Advanced Program Functions
How to use the Auto Self Clean function
Using the automatic self-cleaning feature for the drum.
How to use the Memory function
Saving and recalling custom wash settings.
Convenient Usage Features
Interior lighting setting
Adjusting the internal drum lighting duration.
Customizing Machine Settings
Notification sound settings
Configuring notification sounds for invalid operations.
Setting of the wireless LAN function
Enabling or disabling the wireless LAN connectivity.
In Case of Emergency
In the event of a power outage
Features and procedures during a power failure.
Emergency door release
Manual steps to open the door in an emergency.
Care and Maintenance for Machine and Drum
Care and Maintenance for the machine and drum
Cleaning the drum, door, and exterior surfaces.
Tap Water Supply Maintenance
Care and Maintenance of the Tap water supply
Maintaining the water inlet and hose connections.
Drum Cleaning Programs
How to use the program properly
Proper usage of Hot Tub Wash and Tub Wash programs.
How to use
Steps to initiate and run drum cleaning programs.
When using a washing tub cleaner
Precautions for using tub cleaning agents.
Notice of tub cleaning and maintenance time
App notifications for tub cleaning reminders.
Cleaning the drain filter
Remove the drain filter
Steps to safely remove the drain filter for cleaning.
Remove drain and wash away
Cleaning the drain filter and its components.
Install the drain filter
Steps to correctly reinstall the drain filter.
Close the Drain filter cover and the door
Securing the drain filter cover and closing the machine door.
Cleaning the detergent and softener dispenser
Dispenser Use by Model
Instructions for BD-120XGV/BD-100XGV and BD-120GV/BD-100GV models.
Automatic vs. Manual Loading
Guidance on using automatic and manual detergent/softener loading.
Drum Loading and Prohibited Items
Items for drum loading and those that cannot be used.
Clean the cover
Cleaning the removable dispenser cover.
Clean the inside of the dispenser
Cleaning the internal parts of the dispenser.
Reinstall the dispenser
Reassembling the dispenser after cleaning.
Cleaning Detergent and Softener Routes
Cleaning the liquid detergent route
Flushing the liquid detergent delivery path.
Cleaning Softener Routes
Cleaning the fabric softener route
Flushing the fabric softener delivery path.
Detailed Dispenser Cleaning (BD-120GV/BD-100GV)
Open the washing machine door
Steps to open the machine door.
Removing the Dispenser Assembly
Removing the dispenser assembly.
Cleaning the Dispenser Interior
Washing the interior of the dispenser.
Reinstalling the Dispenser Assembly
Reattaching the dispenser assembly.
Troubleshooting Guide
I want to use my mobile router
Issues with mobile router compatibility for smartphone control.
I want to use the App without registering
Requirements for using the smartphone app.
I want to log in to multiple smartphones using the same login ID
Restrictions on multiple smartphone logins.
The washing machine cannot be paired with a smartphone
Common issues preventing smartphone pairing.
Smartphone Pairing and Connection Issues
Unable to pair the washing machine with a smartphone
Solutions for weak signals and pairing limitations.
Easy connection fails
Troubleshooting steps when simple connection methods fail.
Advanced Troubleshooting for Connectivity
Manual connection fails
Resolving issues with manual smartphone connection.
I do not know the SSID or password for my wireless LAN router
Guidance on finding Wi-Fi network credentials.
Cannot put remote control in standby state
Reasons why remote control standby mode cannot be activated.
Unable to control the device from my smartphone
Troubleshooting smartphone control issues.
Unable to accept operation
Issues preventing operation via smartphone.
The operating status of the washing machine is different from that indicated in the push notification
Discrepancies in status reporting.
Troubleshooting Notifications and Status
I do not receive any push notifications
Steps to ensure push notifications are received.
The status displayed in the App is different from the behavior of the washing machine
Explaining potential differences in status display.
The time remaining displayed in the App is different from the time remaining displayed on the device
Reasons for time discrepancies between app and machine.
I want to change my wireless LAN router
Instructions for switching to a different Wi-Fi router.
Common Washing Machine Problems
Door cannot be opened
Solutions for a locked or unopenable door.
Buttons do not work
Troubleshooting non-responsive control buttons.
Water is not supplied
Diagnosing and fixing water supply issues.
Displayed remaining time changes
Explaining variations in the displayed remaining time.
There's no foam or hardly any foam
Causes and solutions for insufficient foam.
There's a lot of foam
Causes and solutions for excessive foam.
Detergent in the dispenser is not washed away
Issues with detergent dispensing.
More Washing Machine Problems and Solutions
Rinsing begins before spinning finishes
Explaining and resolving rinse restart issues.
The drum stops and rotates repeatedly during spin
Addressing drum imbalance during spin cycles.
Spin cycle repeatedly starts and stops
Troubleshooting intermittent spinning.
Foam remains on the door or the door seal
Cleaning foam from the door and seal.
Fabric softener overflows
Preventing fabric softener overflow.
Fabric softener remains
Ensuring fabric softener is dispensed correctly.
There's detergent powder residue in the detergent dispenser
Cleaning detergent residue from the dispenser.
The washing machine switches off during operation
Diagnosing unexpected power-offs.
Odor in the washing machine
Methods to eliminate odors from the drum.
Unsatisfactory washing results
Tips for improving washing performance.
Noise and Vibration Troubleshooting
Unusual noise or vibration
Identifying and resolving unusual noises or vibrations.
Noise during drain cycle
Normal operational noises during draining.
There's the sound of water when the drum is rotated manually
Normal sounds related to water balancing.
Tapping noise comes out at spin start
Normal tapping sounds during spin initiation.
Dispenser is wet
Explaining condensation in the dispenser.
Water remains in washing machine before initial use
Reasons for residual water before first use.
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