Troubleshooting The Smi-S Provider - Dell PowerVault MD3060e Installation Manual

1. Go to the directory where SMI-S Provider is installed.
The default install directories are:
– <%Program Files%>/Dell/pegasus/provider/array for Windows.
– /opt/dell/pegasus/array for Linux.
2. Edit providerTraceLog.properties file in a text file editor, by following the steps below:
a) Remove the pound sign (#) from the lines containing File, Level, and Events.
b) Edit the file name in the field File.
This file contains the trace messages.
3. Save providerTraceLog.properties file and exit the text file editor.
4. Stop and start the OpenPegasus CIM server.
See Starting And Stopping The OpenPegasus CIM Server.

Troubleshooting The SMI-S Provider

The following table lists some of the common issues and their resolutions.
Table 2. Common Issues and Resolutions
Issue
The following message is displayed if SMI-S Provider is
installed on a system for the first time:
cimserver not started: Bind failed:
Failed to bind socket
on port 5989: Address already in use
(error code 125).
CIMOM default port in use is not reported in the Microsoft
Windows operating system.
Service Location Protocol Service Agents (SLP SA) in
multi-CIMOM environments.
The CIM client methods fail due to authentication error:
Return Code -4
10
Recommended Action
This issue occurs when there is a port conflict. To resolve
the conflict, remove the application that is using the port
or select a different port.
To select a different port:
1. Stop the CIM server.
2. Set the new ports using the following commands:
cimconfig -s httpPort=<HTTP PORT> -
p
imconfig -s httpsPort=<HTTPS PORT>
-p
3. Start the CIM server.
In Windows, if the default ports 5988 and 5989 are already
in use during the SMI-S Provider installation, no message
is displayed to confirm that the ports are in use.
To resolve the conflict:
1. Edit the cimserver_current.conf and
cimserver_planned.conf files.
2. Specify the open ports.
3. Start the CIM server.
Only one SLP SA per individual server can be active
because SAs require the fixed port 477.
NOTE: If the operation started on a non-standard port,
dynamic SLP discovery of the CIM service is not
possible.
During installation, you do not run into any issues with the
storage array password because the SMI-S Provider does
not yet have information about the storage arrays to
manage. However, after you add the storage arrays, a