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3
Throw any other open applications off the top of the screen to close
them.
Why this might help
One or more of your open applications could be reserving so much
memory that there's not enough memory left to do real work. Closing
apps can free up enough memory so you can continue working.
T2. Turn your device completely off and on
NOTE
If the screen is off and you can't turn it on, or if gestures don't work, skip
to
T3.Trigger a
restart.
1
Press and hold the
power
2
Tap
Shut
Down.
3
To turn your device back on, press and hold the
the HP logo appears.
Why this might help
Shutting down your device closes all applications, frees up all memory,
and reinitializes wireless services (Bluetooth
VPN). A fresh start.
172
Chapter 15 : Troubleshooting
button.
power
button until
technology, Wi-Fi, and
®
T3.Trigger a restart
1
Press and hold the
power
button.
2
While still holding down the
Center
until the HP logo appears (about 15 seconds).
Why this might help
A restart may be effective if the screen is off and you can't turn it on, or if
the screen is on but doesn't respond to taps or other gestures.
NOTE
Because open applications are forced to close immediately during this
kind of restart, some unsaved data may be lost.
An occasional restart can be good for your device just the way a restart can
TIP
be good for your computer. Every once in a while, restart your device.
T4. Top off the battery
1
Connect your
USB cable
to the
2
Plug the
AC charger
into a working electric outlet.
3
Let the battery charge completely.
power
button, press and hold
AC charger
and to your device.
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