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OWNER'S MANUAL
WASHING
MACHINE
Before beginning installation, read these instructions carefully.
This will simplify installation and ensure that the product is
installed correctly and safely. Leave these instructions near the
product after installation for future reference.
TG2402NTWW TG2402NTW TV2402NTWB
F8K5XNK3
TC2402NTWV TC2402NTV
MFL70280514
Rev.10_020420
F8K5XNK4
Copyright © 2017-2020 LG Electronics Inc. All Rights Reserved
www.lg.com

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  • Page 1 This will simplify installation and ensure that the product is installed correctly and safely. Leave these instructions near the product after installation for future reference. TG2402NTWW TG2402NTW TV2402NTWB F8K5XNK3 F8K5XNK4 TC2402NTWV TC2402NTV www.lg.com MFL70280514 Rev.10_020420 Copyright © 2017-2020 LG Electronics Inc. All Rights Reserved...
  • Page 3: Table Of Contents

    Adding Cleaning Products ................ 23 Control Panel .................... 25 Programme Table ..................26 Option Programme ................... 27 SMART FUNCTIONS .............28 LG ThinQ Application ................28 Smart Diagnosis ..................30 MAINTENANCE ..............32 Cleaning the Washing Machine ..............32 Cleaning the Drum ..................33 Cleaning the Water Inlet Filter ..............
  • Page 4: Safety Instructions

    SAFETY INSTRUCTIONS The following safety guidelines are intended to prevent unforeseen risks or damage from unsafe or incorrect operation of the appliance. The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as described below. This symbol is displayed to indicate matters and operations that can cause risk.
  • Page 5 Installation •Never attempt to operate the appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug. •This appliance should only be installed and transported by two or more people holding the appliance securely. •Do not install the appliance in a damp and dusty place.
  • Page 6 •If the power cord is damaged or the hole of the socket outlet is loose, do not use the power cord and contact an authorized service centre. •This appliance must not be installed behind a lockable door, a sliding door or a door with a hinge on the opposite side to that of the appliance, in such a way that a full opening of the appliance door is restricted.
  • Page 7 Improper use can cause fire or explosion. •In case of flood, disconnect the power plug and contact the LG Electronics customer information centre. •Do not push down the drawer excessively, when the appliance...
  • Page 8 •Do not touch the door during a high temperature programme. •Do not use flammable gas and combustible substances (benzene, gasoline, thinner, petroleum, alcohol, etc.) near the appliance. •If the drain hose or inlet hose is frozen during winter, use it only after thawing.
  • Page 9 Maintenance •Securely plug the power plug in the socket outlet after completely removing any moisture and dust. •Disconnect the power cord before cleaning the appliance. •Never unplug the appliance by pulling on the power cable. Always grip the power plug firmly and pull straight out from the socket outlet.
  • Page 10: Installation

    INSTALLATION Parts Door Water Supply Hose Drum Power Plug Control Panel Water Drain Hose Drawer Leveling Feet...
  • Page 11: Accessories

    • Depending on the installation environment, you may have to purchase a separate drain hose connector. • In addition to the screws required for installation, extra screws have been provided. Specifications TG2402NTW / F8K5XNK3 TG2402NTWW Model TC2402NTV / F8K5XNK4 TC2402NTWV...
  • Page 12: Installation Place Requirements

    Installation Place • Do not install the appliance in rooms where freezing temperatures may occur. Frozen Requirements hoses may burst under pressure. The reliability of the electronic control unit may be Location impaired at temperatures below freezing point. • Ensure that when the appliance is installed, it 135 cm is easily accessible for an engineer in the 123 cm...
  • Page 13: Stacking Mini Washer

    Type 1. The bottom part of the Main Stacking Mini Washer Washer is silver in color. • First assemble the stacking holder using 2 type A screws included in the accessory box of the Mini Washer, then each bracket using 7 type A screws included in the Brackets (front) accessory box of the Mini Washer.
  • Page 14 Place Main Washer on top of Mini Washer. Pull and save the foam block for future use. • Make sure the 4 legs are totally locked • If the washing machine must be moved in the future, the foam block will help prevent and the holes of Mini Washer align with the holes of Main Washer.
  • Page 15: Connecting The Supply Hose

    Connecting the Supply Hose Connecting Hose to Water Tap • Water supply pressure must be between 0.1 Connecting Screw-Type Hose to Tap MPa and 0.8 MPa (1.0‒8.0 kgf/cm with Thread • Do not overtighten the water supply hose. Screw the hose connector onto the water •...
  • Page 16 Push the adapter onto the end of the tap so Remove the guide plate if the tap is too that the rubber seal forms a watertight large to fit the adapter. connection. Tighten the four fixing screws. Guide plate Push the supply hose vertically upwards so that the rubber seal within the hose can Push the adapter onto the end of the tap so adhere completely to the tap and then...
  • Page 17 Connecting Hose to Two Washing Connect the additionally provided water supply hose of Main Washer to the water Machines supply hose connector and water tap. Water supply hose Connect the water supply hose connector to connector the water supply hose of Main Washer. Open the accessory package for Mini Washer installation.
  • Page 18: Installing The Drain Hose

    Installing the Drain Hose Using the Drain Hose Connector • The drain hose should not be placed higher Connect the drain hose of Main Washer than 100 cm above the floor. Water in the and Mini Washer to the drain connector. appliance may not drain or may drain slowly.
  • Page 19: Leveling The Appliance

    • If Mini Washer is installed on a raised platform, it must be securely fastened in order NOTE to eliminate the risk of falling off. • You can obtain anti-slip sheets from the LG Service Centre.
  • Page 20: Operation

    OPERATION Using the Appliance Choose the desired washing cycle. • Press the cycle button repeatedly until the desired cycle is selected. Sort laundry and load items. • Sort laundry by fabric type, soil level, colour and load size as needed. Open the door and load items into the washing machine.
  • Page 21: Sorting Laundry

    Sorting Laundry Caring before loading. • Do not wash 'memory wire' on female Look for a care label on your clothes. inner wear (such as a brassiere) as it may damage other clothes or the washing • This will tell you about the fabric content machine and create noise.
  • Page 22: Closing The Door And Drawer

    Provide • Forcing the drawer or the door to open can the power again or contact the LG service cause part damages and safety problems. centre. • Closing the drawer before having closed the •...
  • Page 23: Adding Cleaning Products

    Adding Cleaning Products Adding Detergent Measure the detergent with the detergent Detergent Dosage dispenser and pour it into the tub. • Detergent should be used according to the instruction of the detergent manufacturer and selected according to type, colour, soiling of the fabric and washing temperature.
  • Page 24 Adding Softeners Adding Water Softener A water softener, such as anti-limescale can be used to cut down on the use of detergent in Adding Fabric Softener areas with high water hardness level. CASE 1. When the machine chimes: • Dispense according to the amount specified Press Start/Pause to pause the cycle.
  • Page 25: Control Panel

    Control Panel Power Button Start/Pause Button • Press the Power button to turn the • This Start/Pause button is used to start washing machine on. the wash cycle or pause the wash cycle. • If a temporary stop of the wash cycle is needed, press the Start/Pause button.
  • Page 26: Programme Table

    Programme Table Washing Programme Maximum Programme Description Note Load Use this programme to wash lightly soiled normal To change the setting during Light Soil items, except delicate washing, change the setting after 2.0 kg fabrics such as wool or pressing Start/Pause button. silk.
  • Page 27: Option Programme

    Option Programme Child Lock Use this option to disable the controls. This Spin Only feature can prevent children from changing cycles or operating the appliance. Use this option to spin-dry. Locking the Control Panel Tub Clean Press and hold the Tub Clean and Extra Rinse button at the same time for three Use this option to keep the drum clean.
  • Page 28: Smart Functions

    The manual. notifications are triggered even if the LG ThinQ application is off. • LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network NOTE connection.
  • Page 29 • Once this function is enabled, you can only WEP, you may fail to set up the network. start a cycle from the LG ThinQ smartphone Please change it to other security protocols application. If the cycle is not started, the...
  • Page 30: Smart Diagnosis

    LG ThinQ application. • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application.
  • Page 31 Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method. • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.
  • Page 32: Maintenance

    MAINTENANCE Cleaning the Interior WARNING • Unplug the washing machine before cleaning • Use a towel or soft cloth to wipe around the to avoid the risk of electric shock. Failure to washing machine door opening and door follow this warning may result in serious injury, glass.
  • Page 33: Cleaning The Drum

    Cleaning the Drum Cleaning the Water Inlet Filter Use the Tub Clean option to keep the drum • Turn off the stopclock if the washing machine clean. is to be left for any length of time (e.g. holiday), especially if there is no floor drain Press the Power button.
  • Page 34: Care In Cold Climates

    Care in Cold Climates How to Handle Freezing • When frozen, the product does not operate Step 1. When the Door is Frozen normally. Make sure to install the product • Thaw out the door using a hot water cloth. where it will not freeze during winter.
  • Page 35 Step 3. When the Drain Pump is Frozen icon may blink on the display when • drain pump problems occur, take the following measures. Pour 15 ℓ warm water below 50–60 °C in the drum until washing machine wing nuts are immersed and wait for an hour.
  • Page 36: Troubleshooting

    TROUBLESHOOTING The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the appliance does not function properly or does not function at all, check the following before you call for service: Diagnosing Problems Symptoms Reason...
  • Page 37 Symptoms Reason Solution • Always wash dark colors separately from light colors and whites to prevent Clothes were not properly Staining discoloration. sorted. • Never wash heavily soiled items washed with lightly soiled items. Supply hose connection is • Check hoses and drain hose connectors loose at the tap, washing for leaks, cracks and splits.
  • Page 38 Symptoms Reason Solution Control panel has powered • This is normal. Press the Power button off due to inactivity. to turn the washing machine on. Washing machine is • Make sure cord is plugged securely into unplugged. a working outlet. Water supply is turned off.
  • Page 39 Symptoms Reason Solution • Make sure the inlet filters on the fill Filter clogged. valves are not clogged. Refer to the filter cleaning instructions. Supply hoses may be kinked. • Check that supply hoses are not kinked or clogged. • Make sure that the cold water tap is Insufficient water supply.
  • Page 40: Error Messages

    Error Messages Symptoms Reason Solution • Close the drawer and press Start/Pause button to start the cycle. Drawer is not closed • If the drawer is closed and the drawer properly. lock error message is displayed, call for service. • Open the drawer and make sure the latch area is free of clothing or other obstructions.
  • Page 41 • The stacking switch will not operate Stacking switch is not properly if the unit is stacked under a working properly. non-LG appliance, or an LG appliance manufactured before 2017. • Thaw out the supply hose using a hot Drain hose, supply hose or water cloth.
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