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HP Manuals
Laptop
15z-cw100
Maintenance and service manual
HP 15z-cw100 Maintenance And Service Manual
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Contents
Table of Contents
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Table of Contents
Table of Contents
Product Description
Getting to Know Your Computer
Right Side
Left Side
Display
Low Blue Light Mode (Select Products Only)
Keyboard Area
Touchpad Settings and Components
Touchpad Settings
Adjusting Touchpad Settings
Turning on the Touchpad
Touchpad Components
Lights
Button, Vent, and Fingerprint Reader
Special Keys
Bottom
Labels
Illustrated Parts Catalog
Computer Major Components
Display Assembly Subcomponents
Cables
Miscellaneous Parts
Removal and Replacement Procedures Preliminary Requirements
Tools Required
Service Considerations
Plastic Parts
Cables and Connectors
Drive Handling
Workstation Guidelines
Electrostatic Discharge Information
Generating Static Electricity
Preventing Electrostatic Damage to Equipment
Personal Grounding Methods and Equipment
Grounding the Work Area
Recommended Materials and Equipment
Packaging and Transporting Guidelines
Removal and Replacement Procedures for Authorized Service Provider Parts
Component Replacement Procedures
Preparation for Disassembly
Bottom Cover
Battery
WLAN Module
Solid-State Drive
Memory Modules
USB Board
Speakers
Fingerprint Reader
Fan
Heat Sink
System Board
Touchpad
Power Connector Cable
Display Assembly
Top Cover with Keyboard
Using Setup Utility (BIOS)
Starting Setup Utility (BIOS)
Updating Setup Utility (BIOS)
Determining the BIOS Version
Preparing for a BIOS Update
Downloading a BIOS Update
Installing a BIOS Update
Backing Up, Restoring, and Recovering
Backing up Information and Creating Recovery Media
Using Windows Tools for Backing up
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)
Restoring and Recovering Your System
Creating a System Restore
Restoring and Recovery Methods
Recovering Using HP Recovery Media
Changing the Computer Boot Order
Using HP Sure Recover (Select Products Only)
Using HP PC Hardware Diagnostics
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
Customizing Remote HP PC Hardware Diagnostics UEFI Settings
Specifications
Computer Specifications
39.6 CM (15.6 In) Display Specifications
Solid-State Drive Specifications
Solid-State Drive Specifications (SATA-3)
10 Power Cord Set Requirements
Requirements for All Countries
Requirements for Specific Countries and Regions
11 Recycling
Index
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Product Description
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Right Side
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Illustrated Parts Catalog
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
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Summarization of Contents
Summary
Safety Warning Notice
Product Description
Processors
Details the available AMD processors for the computer, including model numbers and specifications.
Graphics
Describes the internal graphics capabilities, including support for HD Decode, DX12, and FreeSync.
Display Specifications
Lists various display resolutions, surface treatments, brightness, and viewing angles.
Memory Specifications
Details supported memory types, speeds, and configurations, including SODIMM slots.
Primary Storage
Lists available primary storage options, including PCIe NVMe M.2 solid-state drives of various capacities.
Audio and Video Features
Describes audio control panel, speakers, microphones, and camera features.
Wireless Connectivity
Lists available wireless options, including dual and single antenna modules with Bluetooth.
Media Card Reader
Details the functionality of the media card reader, supporting various SD card formats.
Available Ports
Describes various ports including HDMI, USB SuperSpeed, USB Type-C, and audio combo jack.
Keyboard and Pointing Devices
Details keyboard features like full size, numeric keypad, and backlit options.
Touchpad Features
Describes touchpad capabilities such as clickpad, multitouch gestures, and precision touchpad support.
Power Requirements
Lists battery specifications and AC adapter wattages, including fast charge technology.
Security Features
Details security features like Trusted Platform Module (TPM) and fingerprint reader.
Operating System Options
Lists various Windows 10 editions and language versions supported by the computer.
Serviceability Options
Indicates end-user replaceable parts and mentions the AC adapter.
Getting to Know Your Computer
Right Side Components Identification
Identifies and describes components on the right side of the computer, including ports and lights.
Left Side Components Identification
Identifies and describes components on the left side of the computer, including ports and card reader.
Display Components Identification
Identifies display components like WLAN antennas, microphones, camera, and camera light.
Keyboard and Touchpad Identification
Explains touchpad settings and components, and how to adjust them.
Indicator Lights Identification
Details the function and status of indicator lights on the computer.
Buttons, Vents, and Fingerprint Reader Identification
Identifies the power button, vent, and fingerprint reader, and their functions.
Special Keys Identification
Details the function of special keys on the keyboard, including action keys and function keys.
Bottom Components Identification
Identifies components on the bottom of the computer, such as speakers and vents.
Computer Labels Identification
Explains the purpose and location of service labels, including product name, serial number, and warranty.
Illustrated Parts Catalog
Major Computer Components
Lists major computer components and their corresponding spare part numbers.
Display Assembly Subcomponents
Details the spare parts for display assembly subcomponents, including bezels and panels.
Cables and Connectors
Lists various cables and their spare part numbers, such as USB board cable and display cable.
Miscellaneous Parts
Lists miscellaneous parts like AC adapters, screw kits, and USB adapters with their part numbers.
Removal and Replacement Procedures Preliminary Requirements
Required Tools
Lists the essential tools required for component removal and replacement procedures.
Service Considerations
Provides important considerations for disassembly and assembly, including handling plastic parts and cables.
Handling Plastic Parts
Advises on using care to avoid damaging plastic parts during disassembly and reassembly.
Handling Cables and Connectors
Emphasizes careful handling of cables to prevent damage, including proper routing and tension.
Drive Handling Precautions
Provides guidelines for handling internal drives, including static discharge prevention and proper storage.
Workstation Grounding Guidelines
Outlines essential steps for setting up a static-free workstation, including grounding and material use.
Electrostatic Discharge (ESD) Information
Explains the risks of ESD and its potential to damage electronic components.
Generating Static Electricity
Details how different activities generate static electricity and factors affecting its occurrence.
Preventing Electrostatic Damage
Provides precautions for packaging, grounding, and handling ESD-sensitive components.
Personal Grounding Methods and Equipment
Describes personal grounding equipment like wrist straps and heel straps for ESD protection.
Grounding the Work Area
Lists precautions for grounding the work area, including using dissipative materials and tools.
Recommended ESD Materials and Equipment
Lists HP-recommended materials and equipment to prevent static electricity, like antistatic tape and conductive foam.
Packaging and Transporting Guidelines
Provides guidelines for packaging and transporting ESD-sensitive parts and equipment safely.
Removal and Replacement Procedures for Authorized Service Provider Parts
Component Replacement Overview
Provides an overview of procedures for removing and replacing computer components.
Preparation for Disassembly
Details essential steps before disassembling the computer, including power-off and external device disconnection.
Bottom Cover Removal
Step-by-step instructions for removing the bottom cover, including screw locations and using a plastic tool.
Battery Removal and Safety
Provides instructions for battery removal and critical safety warnings to prevent injury and damage.
WLAN Module Replacement
Details the procedure for removing and replacing the WLAN module, including antenna connection.
Solid-State Drive (SSD) Replacement
Step-by-step guide for removing and replacing the M.2 solid-state drive, including screw and socket details.
Memory Module Replacement
Instructions for removing and installing memory modules, including retention clip operation.
USB Board Replacement
Details the procedure for removing and replacing the USB board, including connector and screw locations.
Speaker Replacement
Step-by-step guide for removing and replacing the computer speakers.
Fingerprint Reader Replacement
Instructions for removing the fingerprint reader, including cable disconnection and bracket removal.
Fan Replacement
Details the procedure for removing and replacing the computer fan, including cable and screw locations.
Heat Sink Replacement
Provides instructions for removing the heat sink, including screw order and thermal material cleaning.
System Board Replacement
Step-by-step guide for removing the system board, including disconnecting cables and screws.
Touchpad Replacement
Details the procedure for removing the touchpad, including bracket and screw locations.
Power Connector Cable Replacement
Instructions for removing the power connector cable, including hinge and screw locations.
Display Assembly Replacement
Guide for removing the display assembly, including cable disconnection and hinge release.
Top Cover with Keyboard Replacement
Details the procedure for removing the top cover with keyboard after other components are removed.
Using Setup Utility (BIOS)
Accessing BIOS Setup Utility
Provides methods to enter the BIOS Setup Utility by pressing specific keys during startup.
Updating BIOS
Explains how to find and download BIOS updates from the HP website and install them.
Determining BIOS Version
Details how to check the current BIOS version using HP Support Assistant or Setup Utility.
BIOS Update Preparation
Lists prerequisites for downloading and installing BIOS updates, emphasizing reliable external power.
Downloading BIOS Updates
Guides users on checking for and downloading BIOS updates via HP Support Assistant.
Installing BIOS Updates
Provides steps for installing a downloaded BIOS update file through File Explorer.
Backing Up, Restoring, and Recovering
Backing Up and Creating Recovery Media
Explains methods for backing up data and creating recovery media using Windows tools or HP software.
Using Windows Backup Tools
Recommends backing up data using Windows Backup with an external USB drive or online tools.
HP Cloud Recovery Tool
Details how to create HP Recovery media on a USB flash drive using the HP Cloud Recovery Download Tool.
Restoring and Recovering Your System
Outlines methods to restore the system, including Microsoft System Restore and HP Recovery media.
Creating a System Restore Point
Explains how to create restore points for the system files and settings to revert to a previous state.
System Restore and Recovery Methods
Lists methods for restoring the system, including System Restore, Reset this PC, and HP Recovery media.
Recovering with HP Recovery Media
Provides instructions for using HP Recovery media to restore the original operating system and software.
Changing Computer Boot Order
Explains how to change the computer's boot order in BIOS to start from recovery media.
Using HP PC Hardware Diagnostics
Downloading HP PC Hardware Diagnostics
Guides on downloading HP PC Hardware Diagnostics from the Microsoft Store.
Customizing Remote HP PC Hardware Diagnostics
Explains how to customize Remote HP PC Hardware Diagnostics UEFI settings for unattended diagnostics.
Specifications
Computer Specifications
Details computer dimensions, weight, input power, temperature, and humidity specifications.
Display Specifications
Lists specifications for the 39.6 cm (15.6 in) display, including resolution, brightness, and viewing angle.
Solid-State Drive (SSD) Specifications
Provides specifications for PCIe NVMe solid-state drives, including dimensions, transfer rates, and operating temperature.
SATA-3 Solid-State Drive Specifications
Details specifications for SATA-3 solid-state drives, including transfer rates and operating temperature.
Power Cord Set Requirements
General Power Cord Requirements
Lists general requirements for power cord sets, including length, approval marks, and current capacity.
Country-Specific Power Cord Requirements
Details power cord requirements for specific countries and regions, referencing accredited agencies and note numbers.
Recycling
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