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Kodak 3520D - Digital Science User Manual

3000/4000 series
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A-61159

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Summary of Contents for Kodak 3520D - Digital Science

  • Page 1 Scanner 3000/4000 Series User’s Guide A-61159...

  • Page 2: Table Of Contents

    Contents 1 General Information ........1-1 Introduction .
  • Page 3 2 Installing the Scanner ....... . . 2-1 Unpacking the Scanner ........2-1 SCSI Connection .
  • Page 4 Switching Scan Modes (Color Scanner 3590C Only) ... 4-6 The Patch Document ....... . . 4-6 Patch Document Specifications .
  • Page 5 6 Diagnostics ......... . 6-1 Introduction .

  • Page 6: General Information

    1 General Information Introduction The Kodak Digital Science™ Scanner 3000/4000 Series includes the following mid-volume scanner models: • Scanner 3500 • Scanner 3510 • Scanner 3520 • Color Scanner 3590C • Color Scanner 4500 These scanners combine the most robust paper feed and transport in the industry with high image quality and productivity.

  • Page 7: Safety Information

    Safety Information • When locating the scanner, make sure that the electrical power outlet is located within 1.52 metres (5 feet) of the scanner and is easily accessible. • Before changing a lamp, always power down the scanner and let it cool a minimum of 10 minutes before proceeding (refer to the following section, “Warning Labels”).

  • Page 8: Environmental Information

    Environmental • The Kodak Digital Science Scanner 3500, Scanner 3510, Scanner 3520, Color Scanner 3590C, and Color Scanner 4500 Information are designed to meet worldwide environmental requirements. • Guidelines are available for the disposal of consumable items that are replaced during maintenance or service; follow local regulations or contact Kodak locally for more information.

  • Page 9: Electromagnetic Compliance Statements

    Electromagnetic Compliance Statements For the United States This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 10: General Features

    • Small footprint; fits easily on a desktop or table • Low noise level • Easy 30-minute installation • Kodak Digital Science Diagnostic Software is included on the CD that is packed with each scanner • ISIS and TWAIN device drivers are included on the CD that is packed with each scanner •...

  • Page 11: Image Quality Features

    Image Quality Features Bitonal Scanners • Built-in Adaptive Threshold Processing (ATP), image compression, despeckle, and dithering for bitonal scanning • Perfect Page scanning technology (Scanner 3520D/Scanner 3520DP only) with better edge detection (which assists in providing superior deskew and ultimately sharper, crisper characters) •...

  • Page 12: Standard Configurations

    • Easy one-step paper jam clearance Features • User-accessible error logs via the Kodak Digital Science Diagnostic Software that is included on the CD that is packed with each scanner • LED indicators for power, ready, paper jam, and error/service...

  • Page 13: Paper Transport Speed/Capacity (Throughput)

    Paper Transport A page fed into the scanner can be up to 30.5 cm (12 in.) wide, but the maximum image width that is captured is 29.7 cm (11.7 in.). Speed/Capacity (Throughput) Scanner 3500 • 75 ppm: mixed-size, landscape-oriented, 200 dpi •...

  • Page 14: Preparing Documents For Scanning

    • When scanning documents in a clear protective sleeve, the input tray guides must be adjusted to accommodate the width of the sleeve. NOTE: Kodak scanners have been tested with a range of documents that represent the broad spectrum of document types found in the most common business applications.

  • Page 15: Acceptable Document Sizes

    Acceptable • Length: Document Sizes - Maximum of 66 cm (26 in.), operator-assisted document feeding and stacking NOTE: The maximum length for unattended document feeding is 43.2 cm (17 in.). - Minimum of 6.4 cm (2.5 in.) • Width: - Maximum of 29.7 cm (11.7 in.) (A3 width) - Minimum for automatic feeding of 8.9 cm (3.5 in.) - Minimum for manual feeding of 6.4 cm (2.5 in.) Acceptable...

  • Page 16: Scanner Components

    Scanner Components External 1 Release latch 2 Feed module 3 Input tray extender 4 Pod 5 Output tray 6 Indicator lights 7 Pause button 8 Resume button 9 Power switch 10 Side access door 11 Printer door (Scanner 3520DP and Color Scanner 4500DP only) Internal 1 Drive rollers 2 Ink blotter strips (Scanner 3520DP...

  • Page 17: Installing The Scanner

    2 Installing the Scanner Unpacking the NOTE: Save all packing materials. Scanner 1. Carefully cut the tape. 2. Open the box. 3. Remove the output tray and set it aside. 4. Remove the foam cover and set it aside. 5. Open the bag and remove the materials packed inside. A-61159 May 2002...

  • Page 18: Scsi Connection

    6. Use two people to lift and move the scanner to a stable, level work surface. 7. Replace the packing materials. 8. Store the box for possible future use. 9. Read the “Read Me Now” document that is taped to the top of your scanner.
  • Page 19 2. Use the blade of a small screwdriver to press the switch and set the SCSI ID number. For most applications, this number should be set to “1”. NOTE: The scanner should be the only device in the SCSI chain. If you change the SCSI ID number after installation, reboot your PC.

  • Page 20: Power Setup

    Power Setup NOTE: Make sure that the power outlet is located within 1.52 metres (5 feet) of the scanner and is easily accessible. • For the United States and Canada, attach the power cord that is supplied with the scanner. NOTE: Outside the United States and Canada, where appropriate, the user or the scanner supplier shall supply an appropriately rated power cord to attach to the scanner.

  • Page 21: Lowering The Deflector

    Lowering the 1. Locate the deflector. Deflector 2. Pull the deflector down. 3. Lower it onto the output tray. NOTE: When scanning lightweight documents that tend to curl, raise the deflector. A-61159 May 2002...

  • Page 22: Installing The Diagnostic Software

    NOTE: For more information about the Diagnostic Software, refer to Chapter 6, Diagnostics. Registering It is very important that you register your scanner so Kodak can provide you with the best possible service and support that helps maintain your Your Scanner continuous scanning.

  • Page 23: Document Printer

    3 Document Printer The Scanner 3520DP and Color Scanner 4500DP include a factory- installed, pre-configured document printer. The printer operates at full scanner speed, and prints on the document before scanning on the front side of the document (top side as placed in the input tray). The document printer can add a date, time, fixed string, and/or sequential number on document fronts.

  • Page 24: Dynamic Print Field Options

    Dynamic Print Field Sequential Document Number—the starting sequential document Options number is specified by the host during job setup, and has a maximum of nine digits. You may suppress the printing of leading zeros. The sequential number increments by one for each document scanned. If the sequential number rolls over (e.g., three digits are specified, and the number 1000 is reached), the scanner stops and displays an error.
  • Page 25 Printing cannot be done within 0.89 cm (0.35 in.) of the leading or trailing edge of the document. It prints in either Cine (no rotation) or Comic (90q rotation) orientation, as shown below. Changes to the print string, other than automatic, sequential number advances, require a host SCSI command to restart the printer.

  • Page 26: Printer Specifications

    Printer Specifications Characteristic Description Maximum lines Print locations (horizontal) 18, manually set Print locations (vertical) Set by host Print orientation Cine, Comic Font size 2 selectable, normal and small Ink cartridge HP51604A or compatible Print side Front (pre-scan) Minimum printing distance 0.89 cm (0.35 in.) from document edge Static fields available...
  • Page 27 String item selection list—choose the item(s) that you want included in the print string. Select one of the three Date formats, Time, Counter, Message, and/or Blanks. Click on the Add button for each item selected. The string will appear in the text display box. Select a string and click on the Delete button to remove the string from the string text display box.

  • Page 28: Opening The Printer Access Door

    Opening the 1. Locate the printer access door on the top of the scanner. Printer Access Door 2. Pull the printer access door latches toward you to release the door. 3. Lift the printer access door and set it aside. WARNING:The printer access door must be in place and closed during scanner operation, except when changing the printhead location or replacing the ink cartridge.

  • Page 29: Purging An Ink Cartridge

    Purging an Ink One ink cartridge is included with the Scanner 3520DP and Color Scanner 4500DP. Additional ink cartridges may be purchased Cartridge from an office supply retailer near you. You must purge the ink cartridge before installing it. 1. Remove the ink cartridge from the box and inner wrappings. 2.

  • Page 30: Installing An Ink Cartridge

    Installing an Ink You must purge the ink cartridge before installing it (refer to “Purging an Ink Cartridge” in this chapter). Cartridge NOTE: Additional ink cartridges may be purchased from an office supply retailer near you. 1. Open the printer access door on the top of the scanner (refer to “Opening the Printer Access Door”...
  • Page 31 6. Lower the locking bar around the ink cartridge. 7. Slide the green ink cartridge carrier into its slot. NOTE: You may change slots. Refer to the following section, “Setting the Printer Position.” 8. Replace the printer access door and close it. WARNING:The printer access door must be in place and closed during scanner operation, except when changing the printhead location or replacing the ink cartridge.

  • Page 32: Setting The Printer Position

    Setting the There are 18 possible positions for the printer. Make sure that the printer is in the correct position for your documents. Printer Position 1. Locate the printer positioning slots. 2. Determine which position is suitable for your printing needs. 3.

  • Page 33: Document Printing Problems

    Document Printing If you are having problems printing on scanned documents: Problems • The tip of the ink cartridge may be plugged. Purge (prime) the ink cartridge (refer to “Purging an Ink Cartridge” in this chapter). If the ink still does not flow properly, replace the ink cartridge. Dispose of used ink cartridges properly.

  • Page 34: Replacing The Ink Blotter Strips

    Replacing the The ink blotter strips collect ink overflow. They should be replaced Ink Blotter Strips as necessary. Replacement blotter strips are included with the Scanner 3520DP and Color Scanner 4500DP. To order additional ink blotter strips, refer to Appendix B, Supplies. 1.
  • Page 35 4. Remove any documents from the feeder area. 5. Move the scanner forward to the front edge of the work surface. 6. Grasp the pod with one hand. 7. Pull the release latch with the other hand. 8. Gently lower the pod. 9.
  • Page 36 13. Remove the backing from the new blotter strip. 14. Align the blotter strip in the transport channel. Make sure that you align the blotter strips in the transport channel before pressing the adhesive side into the channel. 15. Press the blotter strip firmly into the channel. 16.

  • Page 37: Replacing The Ink Cartridge Carrier

    Replacing the To order ink cartridge carriers, refer to Appendix B, Supplies. Ink Cartridge Carrier 1. Open the printer access door on the top of the scanner (refer to “Opening the Printer Access Door” in this chapter). 2. Slide the green ink cartridge carrier out of its slot. 3.
  • Page 38 6. Push the connector firmly into a new ink cartridge carrier. 7. Replace the ink cartridge. 8. Lower the locking bar around the ink cartridge. 9. Slide the green ink cartridge carrier back into its slot. 10. Replace the printer access door and close it. WARNING:The printer access door must be in place and closed during scanner operation, except when changing the printhead location or replacing the ink cartridge.

  • Page 39: Using The Scanner

    Stopping Scanning Scanning is controlled by integration software developed for your application (the dialog box shown below is from the Kodak Digital Science Diagnostic Software that is included with the scanner). To start and stop scanning, refer to the documentation provided with your integration software.

  • Page 40: Pausing And Resuming Scanning

    Pausing and • Press the Pause button on the scanner to stop scanning. Resuming Scanning • Press the Resume button on the scanner to restart scanning after it has been paused. Note that the Resume function is active only for a specific, configurable amount of time after scanning is paused.

  • Page 41: Continuous Feeding

    Continuous Feeding Continuous feeding allows you to place additional batches of documents in the feeder for “infinite” feeding (with operator assistance). • When only a few documents from one batch remain in the feeder, place the next batch under those documents. Scanning Same-Size Your scanner has a selectable function that enables faster scanning of documents that are the same size (length and width).

  • Page 42: Disabling Same-Size Document Scanning

    Disabling Same-Size When scanning documents of mixed sizes, be sure to disable the Document Scanning same-size documents scanning function. 1. Click on the Same Size Documents check box to remove the check mark. 2. Click on OK. Manual Feeding Follow the guidelines for document size, type, weight, quantity, etc., in Chapter 1, General Information.

  • Page 43: Business Cards

    2. Feed the sleeve into the scanner folded edge first. 3. Press and hold the gap release button (this provides more clearance to ease document feeding). Gap release button Business Cards Feed business cards manually by placing them directly under a feed roller on either side of the feed module.

  • Page 44: Switching Scan Modes (Color Scanner 3590C Only)

    Only) switch between bitonal and color scanning quickly and easily, on the fly, by feeding the Kodak-designed patch document into the scanner in portrait or landscape orientation. NOTE: The patch document is in a .pdf file is on the Installation CD.

  • Page 45: Patch Document Specifications

    Patch Document Specifications Paper color White Paper size Width: 8.8 to 29.3 cm (3.5 to 11.7 in.) Length: 21.3 to 42.5 cm (8.5 to 17 in.) Ink color Black Type of A laser printer is recommended. printer Contents The patch document should contain only the two patch codes (one for portrait, one for landscape).

  • Page 46: Enabling Patch Detection

    Enabling Patch Detection 1. Click on the Enable Color Patch Detection check box so that a check mark appears. 2. Click on OK. 3. Obtain a laser-printed patch document. NOTE: The patch document .pdf file is on the Installation CD. 4.

  • Page 47: Disabling Patch Detection

    Disabling Patch • Click on the Enable Color Patch Detection check box to remove the Detection check mark. A-61159 May 2002...

  • Page 48: Multifeed Detection

    Multifeed Detection Your scanner has a selectable function that can alert you when a multifeed occurs. A multifeed is when two or more documents pass through the feeder simultaneously. NOTE: The Scanner 3500 has a different multifeed detection setup than the Scanner 3510, Scanner 3520, Color Scanner 3590C, or Color Scanner 4500.

  • Page 49: Disabling Multifeed Detection For The Scanner 3500

    3. Choose an Alarm Volume setting under the Multifeed Stops Scanning check box for an alarm tone that sounds when a multifeed is detected. Settings range from 0 (volume off) to 15 (the loudest volume). 4. Click on OK. Disabling Multifeed •...

  • Page 50: Enabling Multifeed Detection For Scanners 3510 And 3520 And Color Scanners 3590C And 4500

    Enabling Multifeed When enabled, this function causes an alarm tone to sound when a Detection for Scanners multifeed is detected (alarm volume must be set higher than 0--see Step 16). 3510 and 3520 and Color Scanners 3590C When enabling multifeed detection, you can and 4500 •...
  • Page 51 4. Locate the multifeed detection button. 5. Use a small pointed object, such as a pen, to push the button down into the enable position. 6. Replace the feed module by aligning the pins and fitting it into position. 7. Close the pod firmly. The remainder of the multifeed detection enabling occurs in the scanning software.
  • Page 52 If you enabled Thickness Detection, you must calibrate a multifeed thickness setting. 9. Click on the Calibration button. 10. Click on Multifeed Thickness and follow the prompts. 11. Locate a sheet of paper that is the same thickness as the documents to be scanned 12.

  • Page 53: Disabling Multifeed Detection For Scanners 3510 And 3520 And Color Scanners 3590C And 4500

    Disabling Multifeed Multifeed detection is disabled partly on the scanner itself and partly in Detection for Scanners the scanning software. 3510 and 3520 and 1. Remove any documents from the feeder. Color Scanners 3590C 2. Lower the pod. and 4500 3.
  • Page 54 5. Use a small object, such as a pen, to push the button to the disable position. 6. Replace the feed module by aligning the pins and fitting it into position. 7. Close the pod firmly. 8. Click on the Thickness Detection Enable check box to remove the check mark.

  • Page 55: Calibrating The Scanner

    Make sure that the target is wider than the documents to be scanned. It is best to use the 30.5 cm (12 in.) square calibration target available from Kodak (Cat. No. 127-1436). 4. Open the Diagnostic Software. 5. Click on Calibrate in the Diagnostics dialog box.

  • Page 56: Color Adjustment

    The Calibration dialog box appears. Available calibration options depend on the scanner model. NOTES: The Multifeed Thickness calibration option is used only when enabling multifeed detection by document thickness. For more information, refer to “Multifeed Detection” in this chapter. For more information about calibration, refer to the online help provided with the Diagnostic Software.

  • Page 57: Maintenance

    Wear Parts • Kodak Digital Science Separator Roller: 300,000 - 600,000 document pages • Kodak Digital Science White Imaging Lamp: up to 500 hours • Kodak Digital Science Red, Green, and Blue Imaging Elements: up to 300 hours NOTES: The composition of the roller materials was engineered to provide the ultimate in feeding reliability across the broadest range of document types, sizes, and thicknesses.

  • Page 58: Lowering The Pod

    Lowering the Pod 1. Power down the scanner. 2. Disconnect the power cord. 3. Remove the output tray. A-61159 May 2002...

  • Page 59: Closing The Pod

    4. Remove any documents from the feeder area. 5. Move the scanner forward to the front edge of the work surface. 6. Grasp the pod with one hand. 7. Pull the release latch with the other hand. 8. Gently lower the pod. NOTE: The pod does not have to be lowered completely in order to clear a document jam (refer to “Clearing Document Jams”...

  • Page 60: Feed Module

    Feed Module Cleaning the For best scanner performance, clean the feed module rollers at least Feed Module once per week using the recommended Cleaning Pad (CAT No. 853- 5981). Use of any other cleaning materials could damage your scanner. NOTE: Clean the rollers daily if you are scanning carbonless paper or if you are using the document printer (Scanner 3520DP or Color Scanner 4500DP only).

  • Page 61: Replacing The Feed Module Roller Tires

    Replacing the 1. Follow all of the steps in “Lowering the Pod” in this chapter. Feed Module 2. Remove the feed module by pushing it to the right and lifting it out. Roller Tires 3. Place the feed module on a flat surface with the side tabs up. 4.
  • Page 62 7. Install each new tire by gently stretching it over the core. IMPORTANT: Disregard the arrow on the side of the tire. It makes no difference in which direction the arrows point. Do not overstretch the tire; it may tear. Make sure that the tire is centered on the core and is lying flat on the core.
  • Page 63 10. Align the rear tabs on the lower housing with the rear tabs on the upper housing. 11. Press the upper and lower housings together until they snap into place. 12. Replace the feed module by aligning the pins and fitting it into position.

  • Page 64: Separator Rollers

    Separator Rollers Cleaning the For best scanner performance, clean the separator roller at least once Separator Roller per week using the recommended Cleaning Pad (CAT No. 853-5981). Use of any other cleaning materials could damage your scanner. NOTE: Clean the rollers daily if you are scanning carbonless paper or if you are using the document printer (Scanner 3520DP or Color Scanner 4500DP only).

  • Page 65: Replacing The Separator Roller Tires

    4. Wipe the separator roller with a cleaning pad until all residue has been removed. 5. Inspect the roller. If the roller show signs of wear or damage, replace it. 6. Replace the separator roller by aligning the pins and fitting it into position.
  • Page 66 5. Install each new tire by gently stretching it over the core. IMPORTANT: Disregard the arrow on the side of the tire. It makes no difference in which direction the arrows point. Do not overstretch the tire; it may tear. Make sure that the tire is centered on the core and is lying flat on the core.

  • Page 67: Drive Rollers

    Drive Rollers Cleaning the For best scanner performance, clean the drive rollers at least once per Drive Rollers week using the recommended Cleaning Pad (CAT No. 853-5981). Use of any other cleaning materials could damage your scanner. NOTE: Clean the rollers daily if you are scanning carbonless paper or if you are using the document printer (Scanner 3520DP or Color Scanner 4500DP only).
  • Page 68 4. Wipe the drive rollers with a cleaning pad until all residue has been removed. 5. Clean any dust or debris in the slots around the drive rollers. 6. Close the side access door. 7. Replace the feed module by aligning the pins and fitting it into position.

  • Page 69: Imaging Guides

    Imaging Guides Cleaning the For best image quality, clean both imaging guides at least once per day Imaging Guides (or more often if necessary) using the recommended Staticide Wipe (CAT No. 896-5519). Use of any other cleaning materials could damage your scanner.
  • Page 70 4. Wipe the imaging guide with a Staticide Wipe until all residue has been removed. If streaking occurs, allow the wipe to partially dry and re-clean the imaging guide. 5. Replace the imaging guide. Make sure it is fully seated in its slot. 6.

  • Page 71: Replacing The Imaging Guides

    Replacing the 1. Follow all of the steps in “Lowering the Pod” in this chapter. Imaging Guides 2. Open the side access door. 3. Grasp the end of the imaging guide that is behind the side access door and slowly pull it straight out. 4.
  • Page 72 5. Grasp the end of the imaging guide that is in the pod and slowly pull it straight out. 6. Replace the imaging guide in the pod. Make sure it is fully seated in the slot. 7. Close the side access door. 8.

  • Page 73: Paper Path And Sensors

    Paper Path and Sensors Cleaning the Paper Path For best scanner performance, clean the paper path at least once per week using the recommended Transport Cleaning Sheet (CAT No. 169- 0783). Use of any other cleaning materials could damage your scanner. NOTE: Clean the paper path daily if you are scanning carbonless paper or if you are using the document printer (Scanner 3520DP or Color Scanner 4500DP only).
  • Page 74 3. Feed the cleaning sheet (adhesive side up) twice through the scanner in portrait orientation. 4. Adjust the feeder guides to fit, then feed the cleaning sheet (adhesive side up) twice through the scanner in landscape orientation. 5. Using the same cleaning sheet, repeat Steps 2 and 3, but feed the cleaning sheet through the scanner with the adhesive side down.

  • Page 75: Cleaning The Sensors

    Cleaning the Sensors For best scanner performance, clean the sensors at least once per week using a clean, dry, lint-free cloth or a camel hair brush. Use of any other cleaning materials could damage your scanner. NOTE: Clean the sensors daily if you are scanning carbonless paper or if you are using the document printer (Scanner 3520DP or Color Scanner 4500DP only).

  • Page 76: Cleaning The Transport Baffles

    Cleaning the Clean the baffles daily if you are scanning carbonless Transport Baffles paper or if you are using the document printer (Scanner 3520DP or Color Scanner 4500DP only). 1. Follow all of the steps in “Lowering the Pod” in this chapter. 2.

  • Page 77: Lamps

    Lamps The scanner has a lamp saver feature to prolong lamp life. The lamps shut off after 10 minutes of scanner idle time. Do not mistakenly replace lamps that are off due to the lamp saver mode. IMPORTANT: If you disable the lamp saver feature, your lamps will wear out more quickly.
  • Page 78 3. Remove the imaging guide. 4. Grasp the green handle of the lamp connector. 5. Slightly raise the edge of the black holder and remove the lamp connector. 5-22 A-61159 May 2002...
  • Page 79 6. Grasp the end of the lamp and slowly pull the lamp straight out. 7. Position the new lamp in the lamp holder. IMPORTANT: Make sure that the clear surface of the lamp is positioned facing the imaging guide. Use a slight downward pressure as you push the lamp into the scanner.

  • Page 80: Diagnostics

    6 Diagnostics Introduction The host diagnostic software described in this section refers to the Kodak Digital Science Diagnostic Software. Integrator-supplied software will be different. The Diagnostic Software is an easy-to-use tool for setting up, testing, updating, and troubleshooting your scanner. A password feature allows the system administrator to provide or restrict access to functions in the Diagnostic Software.

  • Page 81: Testing The System

    Testing the System Two brief tests can be run to check scanner performance: self-test and scan system test. • A self-test checks the image processing hardware in the scanner. • A scan system test checks the scanner’s ability to capture an image. In order to perform a self-test or scan system test, the Diagnostic Software must be installed on your PC.

  • Page 82: Testing The Scan System

    Testing the Scan System 1. Click on Setup and Test in the Diagnostics dialog box. The Setup and Test dialog box appears. 2. Place a document into the feeder area. 3. Click on Scan One Page. The document should be scanned. A-61159 May 2002...

  • Page 83: Downloading The Date And Time

    Downloading the If you wish, you can set the scanner’s date and time to the host computer’s date and time. Date and Time 1. Click on Administration in the Diagnostics dialog box. A password may be required. The Administration dialog box appears.

  • Page 84: Calibrating The Scanner

    Make sure that the target is wider than the documents to be scanned. It is best to use the 30.5 cm (12 in.) square calibration target available from Kodak (Cat. No. 127-1436). 4. Open the Diagnostic Software. 5. Click on Calibrate in the Diagnostics dialog box.
  • Page 85 The Calibration dialog box appears. Available calibration options depend on the scanner model. NOTES: The Multifeed Thickness calibration option is used only when enabling multifeed detection by document thickness. For more information, refer to “Multifeed Detection” in Chapter 4, Using the Scanner.

  • Page 86: Downloading Firmware

    Downloading Firmware is the scanner’s internal software. It is possible to download a firmware file to the scanner. Firmware 1. Click on Administration in the Diagnostics dialog box. A password may be required. The Administration dialog box appears. 2. Click on Download File. 3.

  • Page 87: Error Log

    Error Log The error log in the Diagnostic Software contains information about any errors that have occurred during scanner operations. • Click on Error Log in the Diagnostics dialog box. The current error log (if any) appears. A-61159 May 2002...

  • Page 88: Service Log

    Service Log The service log in the Diagnostic Software allows you to log any repairs, parts replacement, or maintenance performed on the scanner. 1. Click on Administration in the Diagnostics dialog box. A password may be required. The Administration dialog box appears.

  • Page 89: Selecting A Driver

    Selecting a Driver Two device drivers are provided in the Diagnostic Software: • TWAIN-compatible • ISIS-compatible 1. Click on Administration in the Diagnostics dialog box. A password may be required. The Administration dialog box appears. 2. Click on Select Driver. The Select Driver dialog box appears.

  • Page 90: Troubleshooting

    7 Troubleshooting Indicator Lights There are four indicator lights on the front of the scanner. Power Ready Error Flashing. Power Electrical power Electrical power Scanner is in (Green) is on (normal is off lamp saver or operation) diagnostic mode Ready Scanner is ready Scanner is Scanner is...

  • Page 91: Clearing Document Jams

    Clearing 1. Remove any documents from the feeder. Document Jams 2. Lower the pod slightly and open the side access door. CAUTION:The lamps are HOT. Avoid contact with the hot lamps. 3. Locate the jammed document and remove it. NOTE: Avoid getting fingerprints on the imaging guides. 4.

  • Page 92: Color Image Quality

    Color Image Quality Color image quality is highly subjective because people perceive color images differently. Here are some things to consider when scanning in color: • The differing color outputs of scanners, printers, and monitors can affect the perception of the scanned document. •...

  • Page 93: Error Log

    Error Log The error log in the Diagnostic Software contains information about any errors that have occurred during scanner operations. For more information about the error log, refer to “Error Log” in Chapter 6, Diagnostics. NOTE: For more information about the Diagnostic Software features, refer to the online help in the software.

  • Page 94: Moving The Scanner

    Moving the Scanner If it becomes necessary to move the scanner after installation, you must repack the scanner using the original packaging materials. If you do not have the original packaging materials, contact your supplier to order a Scanner Relocation Kit (CAT No. 825-6083). To repack the scanner: 1.
  • Page 95 4. Disconnect the SCSI-2 cable from the back of the scanner. 5. Remove the output tray and set it aside for now. 6. Using two people, lift the scanner and place it in the foam base that is inside the box. 7.
  • Page 96 9. Place the foam cover on top of the scanner. 10. Place the output tray on top of the foam cover. 11. Close the box. The scanner is now ready for moving. A-61159 May 2002...

  • Page 97: Problem Solving

    Problem Solving Occasionally, you may experience a problem with your scanner. In many cases, you can easily fix the problem yourself. Try the solutions in the order in which they appear. To perform suggested maintenance or diagnostic tasks, refer to Chapter 5, Maintenance, or Chapter 6, Diagnostics.
  • Page 98 It is best to use the 30.5 cm (12 in.) square calibration target available from Kodak. You may use a different target if it meets the conditions above, but the target must be at least 20 cm (8 in.) in length.
  • Page 99 Problem Possible Solution Documents are jamming Make sure that: • the output tray and guides are adjusted for the length of documents being scanned. • all jammed documents have been removed from the paper transport area. • documents meet specifications for size, weight, and height of batched documents, etc.
  • Page 100 Problem Possible Solution There are frequent multifeed Make sure that: detection errors • multifeed thickness has been calibrated. • the pod and side access door are completely closed. The output tray cannot be Make sure the output tray is installed properly under the scanner. adjusted in or out The output tray’s center rib must be located in the center slot under the scanner so that you can easily slide the tray in or out.

  • Page 101: Appendix A Specifications

    Appendix A Specifications Scanner Type Scanner 3500: Bitonal simplex/duplex scanner with ADF Scanner 3510: Bitonal simplex/duplex scanner with ADF Scanner 3520: Bitonal simplex/duplex scanner with ADF; optional document printer Color Scanner 3590C:Color and bitonal simplex/duplex scanner with ADF Color Scanner 4500: Color simplex/duplex scanner with ADF; optional document printer Image Capture Scanner 3500: 600 dpi bitonal scanners...
  • Page 102 Host Connection Interface: SCSI-2 Two SCSI-2, 50-pin, high-density D-Shell connectors are provided on the rear panel for SCSI connectivity. A switch on the rear panel allows you to select the scanner’s SCSI ID number. Operating 15 to 35°C (59-95°F) Temperature Humidity 15 to 76% (dry bulb) Altitude...

  • Page 103: Appendix B Supplies

    White Imaging Lamps [2], Transport Cleaning Sheets, Roller Cleaning Pads, Staticide Wipes, and a Calibration Target) Upgrade Kit Kodak Digital Science Feed Module 250 and Enhanced Output Tray Upgrade Kit 843-1686 (to upgrade the Scanner 3500 and Color Scanner 3590C)
  • Page 104 Kodak Digital Science Printer Ink Blotters for Series 3000 / 4000 Scanners 839-4306 (24 [12 short, 12 long]) Kodak Digital Science Printer Ink Cartridge Carrier for Series 3000 / 4000 Scanners 838-4885 Replacement Packing Materials Kodak Digital Science Relocation Kit for Series 3000 Scanners...

  • Page 105: Index

    Index consumables, B-1 to B-2 parts, B-1 to B-2 Access door, printer, 3-6 supplies, B-1 to B-2 Acoustic noise, scanner, A-2 Changing Agency approvals, 1-3 print string, 3-3 Alarm volume, setting for multifeed, 4-10, 4-11, 4-12, 4-14 user registry, 6-1 Altitude for scanner operation, A-2 Character font Approvals...
  • Page 106 Comic Defaults, 3-5 character font, 3-2, 3-3 Enable, 3-4 resolution, 3-2 Font, 3-5 size, 3-2 Message, 3-5 printer font, 3-5 options, 3-4 to 3-5 Components Printer Test, 3-5 document printer, expected life of, 3-11 String item selection list, 3-5 scanner, 1-11 string text display box, 3-4 external, 1-11 Y Offset, 3-5...
  • Page 107 thicknesses, acceptable, 1-10 Document printer, 3-1 to 3-16 Electrical requirements, A-1 characters, 3-2 Electromagnetic compliance statements, 1-4 components, expected life of, 3-11 EMC statements, 1-4 dynamic information, 3-1, 3-2 Enable ink blotter strips, replacing, 3-12 to 3-14 Printer tab option, Diagnostic Software, 3-4 ink cartridge Enabling installing, 3-8 to 3-9...
  • Page 108 Feed Module 250, B-1 font expected life of, 5-1 resolution, 3-2 Feeder, specifications, 1-7 size, 3-2 Firmware, downloading, 6-1, 6-7 ink blotter strips, replacing, 3-12 to 3-14 Flashing indicator light, 4-1, 7-1, 7-9 ink cartridge Font installing, 3-8 to 3-9 character, printer, 3-2 purging, 3-7 Printer tab option, Diagnostic Software, 3-5...
  • Page 109 Scanner 3500, 4-11 disabling for Scanner 3510, 4-15 to 4-16 disabling for Scanner 3520, 4-15 to 4-16 Kodak Digital Science Diagnostic Software, enabling for Color Scanner 3590C, 4-12 to 4-14 6-1 to 6-10 enabling for Color Scanner 4500, 4-12 to 4-14...
  • Page 110 Paper jam Power detected by scanner, 7-1 cord false, 7-9 attaching, 2-4 Paper path, 5-17 to 5-20 Canada, 2-4 cleaning, 5-17 to 5-18 Outside U.S. and Canada, 2-4 Paper transport U.S., 2-4 capacity, 1-8 down, scanner, 4-1, 7-5 Color Scanner 3590C, 1-8 setup, 2-4 Color Scanner 4500, 1-8 up, scanner, 4-1...
  • Page 111 specification Replacing dynamic fields, 3-4 feed module tires, 5-5 to 5-7 font size, 3-4 imaging guides, 5-15 to 5-16 ink cartridge, 3-4 ink blotter strips, 3-12 to 3-14 maximum lines, 3-4 ink cartridge, 3-11 minimum document width, 3-4 ink cartridge carrier, 3-15 to 3-16 print locations, 3-4 lamps, 5-21 to 5-23 print orientation, 3-4...
  • Page 112 failure, 7-1 Selecting features, 1-5 device driver, 6-1, 6-10 host connection, A-2 scanner settings, 6-1 installing, 2-1 to 2-6 Self-test, 6-2, 7-4 maintenance, 5-1 to 5-23 performing, 6-2 models, 1-1 Sensor failure, 7-1 moving, 7-5 to 7-7 Sensors, 5-17 to 5-20 not feeding documents correctly, 7-8 cleaning, 5-19 off, 4-1, 7-5...
  • Page 113 Standard configurations, 1-7 Starting scanning, 4-1 Unpacking scanner, 2-1 to 2-2 lamps, 4-1 Upgrade kit, ordering, B-1 Static fields, printer, 3-4 User registry, changing, 6-1 Static information, printer, 3-1, 3-2 Using Stopping scanning, 4-1 patch document to switch scan modes, String item selection list 4-6 to 4-9 Printer tab option, Diagnostic Software, 3-5...
  • Page 114 EASTMAN KODAK COMPANY Document Imaging Rochester, New York 14650 www.kodak.com/go/docimaging Kodak, Digital Science and the ds monogram symbol are trademarks of Eastman Kodak Company. A-61159 5/2002 © Eastman Kodak Company, 2002...

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