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ObSERvED PRObLEM
Burner plaque(s) does not
glow
Slight smoke or odor during
initial operation
Heater produces a clicking/
ticking noise just after burner
is lit or shut off
Remote does not function
White powder residue forming
within burner box or on adja-
cent walls or furniture
Heater shuts off in use (ODS
operates)
24
TROUbLESHOOTING
Continued
POSSIbLE CAUSE
1. Plaque damaged
2. Inlet gas pressure is too
low
3. Control knob set between
locked positions
1. Residues from manufac-
turing processes
1. Metal expanding while
heating or contracting
while cooling
1. Pilot light not lit or control
knob in wrong position
2. Batteries not installed cor-
rectly. Batteries not in-
stalled. Battery power is
low
3. Code settings on receiver
and remote control do not
match
4. Receiver and remote con-
trol too far apart
1. When heated, vapors from
furniture polish, wax, car-
pet cleaner, etc., may turn
into white powder residue
1. Not enough fresh air is
available
2. Low line pressure
3. ODS/pilot is partially
clogged
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REMEDY
1. Replace burner
2. Contact local natural or
propane/LP gas company
3. Turn control knob until it
locks at desired setting
1. Problem will stop after a
few hours of operation
1. This is normal with most
heaters. If noise is ex-
cessive, contact qualified
service person
1. Check pilot light. Make
sure control knob is in the
ON position
2. Check battery placement in
receiver and remote control.
Replace batteries in re-
ceiver and remote control
3. Verify code settings
4. Be sure reciever and re-
mote control are within
20'-25' operating range
1. Turn heater off when us-
ing furniture polish, wax,
carpet cleaners or similar
products
1. Open window and/or door
for ventilation
2. Contact local natural or
propane/LP gas company
3. Clean ODS/pilot (see
Cleaning and Mainte-
nance, page 21)
118621-01B
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