HP D 80 Series Service Manual

HP D 80 Series Service Manual

Enterprise servers
Table of Contents

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Service Manual
D Class and R Class
HP 9000 Enterprise Servers
Part No. A3262-90011
Edition 5
December 1998
E1298
Printed in: USA

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Summarization of Contents

Chapter 1 Introduction
D Class and R Class Features
Describes features common to both D Class and R Class server models, including CPU, memory, and I/O.
64-Bit and 32-Bit OS Support
Details 64-bit OS functionality on specific D and R Class servers running HP-UX 11.00 IPR 9808.
System Model Types
Explains how D Class computers are assigned model names based on processor and chassis type.
Chapter 2 Hardware Installation and Configuration
Installation Summary — D Class
Provides a visual summary of installation components and connectors for D Class servers.
Installation Summary — R Class
Provides a visual summary of installation components and connectors for R Class servers.
Input Power Selector (D Class only)
Details the settings for the input power selector based on input voltage (115V or 230V).
System Startup Process
Outlines the steps to turn on the computer and peripherals after installation.
System Configuration Rules
Covers rules for system configuration including memory, I/O, console, graphics, and remote access.
Chapter 3 Troubleshooting
Calling the Response Center
Provides information to gather before contacting the HP Response Center for assistance with system problems.
Safety Considerations
Lists procedures for safe handling of components to prevent harm to personnel and the server.
Hard Failures
Describes troubleshooting steps for solid failures that occur during power-on, selftest, or initialization.
Power System Troubleshooting
Offers initial power-on troubleshooting suggestions and detailed procedures for power system issues.
Troubleshooting System Hardware Faults
Explains how to troubleshoot system hardware faults using Chassis Major Code Categories.
High Priority Machine Check (HPMC)
Details HPMC failures, which compromise system integrity, and provides recovery procedures.
System/Core I/O Card Troubleshooting
Covers troubleshooting procedures for the System/Core I/O card and its MFIOC section.
Soft Errors
Provides information on Operating System soft errors that do not stop system operation.
Performance Problems
Describes performance issues characterized by slow response or no response to applications.
Diagnostic Tools
Explains how to use online and offline diagnostics, including SupportWave and ODE.
Operating System Problems
Details troubleshooting steps for operating system issues like performance problems or system hangs.
Performing a HP-UX Automatic Core Dump
Describes how HP-UX saves a core file (snapshot of memory) after a system panic for analysis.
Avoiding Problems with Automatic Memory Dump
Provides tips to ensure successful automatic memory dump creation, like creating the target directory.
Running savecore Manually
Explains how to manually run the savecore command to save a core file after a system crash.
Chapter 4 D200/D210/D310 Front Panel LCD Codes
Major Code Category 0: RESERVED
This category is reserved and has no defined codes.
Major Code Category 1: Interrupts, Selftests and Diagnostics - CPU/TLB/MIOC
Lists codes related to CPU, TLB, and MIOC interrupts, selftests, and diagnostics.
Major Code Category 2: Cache (Selftests and Diagnostics) Codes
Details codes for Cache selftests and diagnostics, covering ICACHE and DCACHE.
Major Code Category 3: Processor Dependent Hardware (PDH) Codes
Provides codes and descriptions for Processor Dependent Hardware (PDH) selftests, including FEPROM and EEPROM checks.
Major Code Category 4: Selftests and Diagnostics - FP COPROC
Lists codes for Selftests and Diagnostics related to the Floating Point Coprocessor (FP COPROC).
Major Code Category 5: Bus Transactions
Details codes related to Bus Transactions, including HPMC due to bus errors.
Major Code Category 6: RESERVED
This category is reserved and has no defined codes.
Major Code Category 7: Selftests and Diagnostics - RAM Cards
Lists codes for Selftests and Diagnostics related to RAM Cards and memory failures.
Major Code Category 8: I/O Device Fault Codes
Details codes for I/O Device Faults, including MFIOC and EISA bus errors.
Major Code Category 9: Console Initialization Errors
Lists codes related to Console Initialization Errors, such as console not found.
Major Code Category A: Boot Device Initialization Errors
Details codes for Boot Device Initialization Errors, including no bootable device or path failures.
Major Code Category B: OS PANIC - output by OS
Lists codes indicating Operating System Panic (OS) events.
Major Code Category C: System Initialization Codes
Provides codes for System Initialization processes, including memory and console setup.
Chapter 5 Dx50/Dx60 Front Panel LCD Codes
Major Code Category 0: RESERVED
This category is reserved and has no defined codes.
Major Code Category 1: Interrupts, Selftests, Diagnostics, and Boot Codes
Lists codes for Interrupts, Selftests, Diagnostics, and Boot Codes related to CPU and TLB.
Major Code Category 2: Cache (Selftests and Diagnostics)
Details codes for Cache selftests and diagnostics, covering ICACHE, DCACHE, and PM cache.
Major Code Category 3: Processor Dependent Hardware (PDH) Codes
Provides codes for Processor Dependent Hardware (PDH) selftests, including FEPROM and EEPROM checks.
Major Code Category 4: Late Selftests
Lists codes for Late Selftests performed during the system boot process.
Major Code Category 5: Bus Transactions
Details codes related to Bus Transactions, including bus faults and illegal responses.
Major Code Category 6: RESERVED
This category is reserved and has no defined codes.
Major Code Category 7: Memory Subsystem Faults and PDCE_HPMC Memory Faults
Lists codes for Memory Subsystem Faults and PDCE HPMC Memory Faults, including SIMM errors.
Major Code Category 8: I/O Device Fault Codes
Details codes for I/O Device Faults, covering MFIOC and EISA bus errors.
Major Code Category 9: Console Initialization Errors
Lists codes related to Console Initialization Errors, such as stable storage or alternate console not found.
Major Code Category A: Boot Device Initialization Errors
Details codes for Boot Device Initialization Errors, including no bootable device or path failures.
Major Code Category B: Operating System Panic (OS)
Lists codes indicating Operating System Panic (OS) events.
Major Code Category C: System Initialization
Provides codes for System Initialization processes, including memory and console setup.
Chapter 6 D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes
Major Code Category 0: RESERVED
This category is reserved and has no defined codes.
Major Code Category 1: Selftests, Diagnostics, and Boot Codes
Lists codes for Selftests, Diagnostics, and Boot Codes related to CPU and TLB.
Major Code Category 2: Cache (Selftests and Diagnostics)
Details codes for Cache selftests and diagnostics, covering instruction and data cache.
Major Code Category 3: Processor Dependent Hardware (PDH) Codes
Provides codes for Processor Dependent Hardware (PDH) selftests, including FEPROM and EEPROM checks.
Major Code Category 4: Late Selftests
Lists codes for Late Selftests performed during the system boot process.
Major Code Category 5: Bus Transactions
Details codes related to Bus Transactions, including bus faults and illegal responses.
Major Code Category 6: RESERVED
This category is reserved and has no defined codes.
Major Code Category 7: Memory Subsystem Faults and PDCE HPMC Memory Faults
Lists codes for Memory Subsystem Faults and PDCE HPMC Memory Faults, including SIMM errors.
Major Code Category 8: I/O Device Fault Codes
Details codes for I/O Device Faults, covering MFIOC and EISA bus errors.
Major Code Category 9: Console Initialization Errors
Lists codes related to Console Initialization Errors, such as console not found.
Major Code Category A: Boot Device Initialization Errors
Details codes for Boot Device Initialization Errors, including no bootable device or path failures.
Major Code Category B: Operating System Panic (OS)
Lists codes indicating Operating System Panic (OS) events.
Major Code Category C: System Initialization
Provides codes for System Initialization processes, including memory and console setup.
Chapter 7 Dx20/Dx30 Front Panel LCD Codes
Major Code Category 0: RESERVED
This category is reserved and has no defined codes.
Major Code Category 1: Interrupts, Selftests, Diagnostics, and Boot Codes
Lists codes for Interrupts, Selftests, Diagnostics, and Boot Codes related to CPU and TLB.
Major Code Category 2: Cache (Selftests and Diagnostics)
Details codes for Cache selftests and diagnostics, covering instruction and data cache.
Major Code Category 3: Processor Dependent Hardware (PDH) Codes
Provides codes for Processor Dependent Hardware (PDH) selftests, including FEPROM and EEPROM checks.
Major Code Category 4: Late Selftests
Lists codes for Late Selftests performed during the system boot process.
Major Code Category 5: Bus Transactions
Details codes related to Bus Transactions, including bus faults and illegal responses.
Major Code Category 6: RESERVED
This category is reserved and has no defined codes.
Major Code Category 7: Memory Subsystem Faults and PDCE HPMC Memory Faults
Lists codes for Memory Subsystem Faults and PDCE HPMC Memory Faults, including SIMM errors.
Major Code Category 8: I/O Device Fault Codes
Details codes for I/O Device Faults, covering MFIOC and EISA bus errors.
Major Code Category 9: Console Initialization Errors
Lists codes related to Console Initialization Errors, such as console not found.
Major Code Category A: Boot Device Initialization Errors
Details codes for Boot Device Initialization Errors, including no bootable device or path failures.
Major Code Category B: Operating System Panic (OS)
Lists codes indicating Operating System Panic (OS) events.
Major Code Category C: System Initialization
Provides codes for System Initialization processes, including memory and console setup.
Chapter 8 Diagnostics
Online diagnostics and utilities
Explains how to use online diagnostics like SupportWave and SYSDIAG for system verification.
Offline diagnostics and utilities
Describes offline diagnostics such as ODE-Based Diagnostics and Support Media utilities.
Procedure for booting the system from the Support Media
Details the steps required to boot the system from support media when the system disk is unavailable.
Chapter 9 Replaceable Parts
Table 9-1 Exchange Assemblies
Lists exchangeable assemblies with part numbers, descriptions, and locator numbers.
Table 9-2 Non-Exchange Assemblies
Lists non-exchangeable assemblies with part numbers, descriptions, and locator numbers.
Table 9-3 EISA Assemblies
Lists EISA assemblies including part numbers, descriptions, and locator numbers.
Table 9-4 HSC Assemblies
Lists HSC assemblies including part numbers, descriptions, and locator numbers.
Chapter 10 Removal and Replacement Procedures
Prepare the Computer
Outlines safety steps and procedures to prepare the computer before maintenance.
Assemble Tools Required
Lists the necessary tools for removing and replacing assemblies, including ESD precautions.
Remove and Replace Hot-swap Disk Drives (D Class only)
Provides procedures for removing and replacing hot-swap disk drives in D Class models.
Remove the Front Bezel — D Class
Details the steps to remove the front bezel from D Class servers.
Remove the Front Bezel — R Class
Details the steps to remove the front bezel from R Class servers.
Remove the Side Panel (D Class) or Top Panels (R Class)
Explains how to remove side panels (D Class) or top panels (R Class) for access.
Remove the System/Core I/O Board
Covers procedures for removing the System/Core I/O Board, including EMI shielding and cables.
Remove/Replace Memory Modules
Provides instructions for removing and replacing memory modules on the Processor/Memory card.
Remove/Replace Second Level Cache Modules
Details the removal and replacement of 1MB Second Level Cache Modules.
Remove EISA/HSC Cards
Explains how to remove EISA/HSC cards from the system.
Remove All Cables From the System/Core I/O Card
Details the process of disconnecting all cables connected to the System/Core I/O Board.
Remove the System/Core I/O Board
Provides instructions for removing the System/Core I/O Board from the chassis.
Replace the System/Core I/O Board
Details the steps for reinstalling the System/Core I/O Board and its components.
Replace Cables
Provides instructions for reconnecting power, fan, SCSI, and other cables.
Remove and Replace Peripherals
Covers procedures for removing and replacing IDE floppy, CD-ROM, tape, and SCSI hard drives.
Remove the IDE Floppy (D Class only)
Explains how to remove the IDE floppy drive from the peripheral bay.
Remove SCSI Removable Media Devices
Details the process for removing CD-ROM, DDS Tape, and QIC Tape drives.
Remove the Hot-Swap Bay (D Class only)
Provides instructions for removing the hot-swap bay assembly from D Class systems.
Remove and Replace the Hot-Swap Blower (D Class only)
Details the removal and replacement of the hot-swap blower assembly.
Remove and Replace the Power Supply
Covers procedures for removing and replacing the Power Supply for D2xx and D3xx models.
Remove the Power Supply (D Class)
Explains how to remove the power supply unit from D Class systems.
Replace the Power Supply (D Class)
Provides instructions for installing a new power supply unit in D Class systems.
Remove the Power Supply (R Class)
Explains how to remove the power supply unit from R Class systems.
Replace the Power Supply (R Class)
Provides instructions for installing a new power supply unit in R Class systems.
Remove and Replace the Front Fan
Details the removal and replacement of the front fan assembly.
Remove the Front Fan
Explains how to disconnect and remove the front fan assembly.
Replace the Front Fan
Provides instructions for installing and connecting the front fan assembly.
Remove and Replace the Rear Fan
Details the removal and replacement of the rear fan assembly.
Remove and Replace the Display Panel
Covers procedures for removing and replacing the LCD display panel.
Remove and Replace the Power Switch
Details the removal and replacement of the system power switch.
Replace the Side or Top Panel
Provides instructions for replacing the side panel (D Class) or top panels (R Class).
Replace the Front Bezel
Explains how to install the front bezel onto the system cabinet.
Chapter 11 SCSI Peripherals and I/O Information
Peripheral Bays
Describes the different peripheral disk bays available for D Class and R Class servers.
Configuration
Covers SCSI bus configurations, device termination, and cable characteristics.
SCSI Cables
Provides information on types of SCSI cables and their specifications.
Cable Characteristics
Details the characteristics of single-ended and differential SCSI cables.
Voltages/Current
Specifies the voltage and current characteristics for single-ended and differential SCSI drivers.
Termination/Term Power
Explains SCSI bus termination requirements and the supply of termination power.
Termination Characteristics and Power
Details terminator power characteristics and recommended current limiting for SCSI.
Single-Ended
Specifies the voltage and source drive capability for single-ended SCSI cables.
Differential
Specifies the voltage and source drive capability for differential SCSI cables.
Normal Operation
Provides guidelines for connecting or disconnecting SCSI devices on an active bus.
Common Problems
Lists common field problems related to SCSI cables, termination, and addressing.
IDE Floppy Drive (D Class only)
Provides specifications and diagnostic information for the IDE Floppy Drive.
HP C2478SZ (C1504B) DDS Tape Drives
Details specifications, jumpering, and configuration switches for the DDS tape drive.
Preventative Maintenance
Covers regular cleaning and recommended frequency for tape head maintenance.
Firmware Updates
Explains methods for updating firmware via software download or firmware upgrade tape.
Firmware Upgrade Tape Procedure
Details the procedure for updating firmware using a tape created with HPESC files.
Firmware Upgrade Failures
Lists common failures during firmware upgrade via tape and their causes.
Troubleshooting
Provides basic troubleshooting steps for DDS tape units.
Front Panel Status Display
Explains the meaning of the front panel status indicators for the DDS tape drive.
HP A3183A DDS-2 Tape Drive
Details specifications, jumpering, configuration switches, and maintenance for DDS-2 tape drive.
Jumpering
Explains SCSI ID jumper settings and configuration switches for the A3183A tape drive.
Preventative Maintenance
Covers cleaning and recommended frequency for tape head maintenance of DDS-2 drive.
Troubleshooting
Provides basic troubleshooting steps for the A3183A DDS-2 tape unit.
Front Panel Status Display
Explains the front panel status indicators for the A3183A DDS-2 tape drive.
HP A3542A DDS-3 Tape Drive
Details specifications, jumpering, configuration switches, and maintenance for DDS-3 tape drive.
Jumpering
Explains SCSI ID jumper settings for the A3542A tape drive.
Configuration Switches
Details configuration switches for the A3542A tape drive, including data compression.
Preventative Maintenance
Covers cleaning and recommended frequency for tape head maintenance of DDS-3 drive.
Firmware Updates
Explains methods for updating firmware via software download or firmware upgrade tape.
Firmware Upgrade Tape Procedure
Details the procedure for updating firmware using a tape created with HPESC files.
Firmware Upgrade Failures
Lists common failures during firmware upgrade via tape and their causes.
Troubleshooting
Provides basic troubleshooting steps for the A3542A DDS-3 tape unit.
Front Panel Status Display
Explains the front panel status indicators for the A3542A DDS-3 tape drive.
Forced Eject
Describes the forced eject feature for cartridge removal when normal eject fails.
Triggering a Forced Eject
Explains the sequences of button presses or commands to trigger a forced eject.
Forced Eject Action
Details the drive's behavior after a forced eject is triggered, including firmware reset.
Consequences of a Forced Eject
Warns about potential data loss or invalid tape format during a forced eject.
Manual Cartridge Removal
Provides steps for manually extracting a jammed tape cartridge from the drive.
Alternate Method
Describes an alternate method for manual cartridge removal using common tools.
Exchange Part Number
Lists the exchange part number for the C2478SZ DDS tape drive.
Diagnostics
Lists diagnostic utilities available for the DDS tape drive.
A3349A 1 Gb Single-Ended SCSI Disk Drive (D200, D210, &D250)
Provides specifications for the A3349A 1 Gb SE SCSI Disk Drive.
Jumpering
Explains jumper settings for the A3349A disk drive, including SCSI ID and terminator power.
Preventative Maintenance
States that no preventative maintenance is required for this product.
Troubleshooting
Notes that the product is a single FRU and the drive busy LED shows activity.
Diagnostics
Lists diagnostic utilities for the A3349A disk drive.
Replacement Part Number
Provides the replacement part number for the A3349A disk drive.
Exchange Part Number
Provides the exchange part number for the A3349A disk drive.
A3304A 2 Gb Single-Ended SCSI Disk Drive (D200, D210, &D250)
Provides specifications for the A3304A 2 Gb SE SCSI Disk Drive.
Jumpering
Explains jumper settings for the A3304A disk drive, including SCSI ID and terminator power.
Preventative Maintenance
States that no preventative maintenance is required for this product.
Troubleshooting
Notes that the product is a single FRU and the drive busy LED shows activity.
Diagnostics
Lists diagnostic utilities for the A3304A disk drive.
Replacement Part Number
Provides the replacement part number for the A3304A disk drive.
Exchange Part Number
Provides the exchange part number for the A3304A disk drive.
Hot-Pluggable Disk Modules (1Gb, 2Gb, and 4 Gb Disk Modules) (D Class only)
Provides specifications for hot-pluggable disk modules, including interface and data transfer rates.
Specifications
Lists detailed specifications for hot-pluggable disk modules.
Chapter 12 Remote Management/Access Port Card
Overview
Introduces the Remote Management/Access Port (AP) card and its functionality.
What Changed
Describes changes in the AP card assembly design due to EISA form factor constraints.
Features
Lists the key features of the AP card, including multiplexer, console, and modem support.
Bulkhead Description
Describes the connectors and indicators on the AP Card Bulkhead.
Service/Normal Switch
Explains the function of the 2-position switch for enabling/disabling control mode.
Reset
Details the special reset needs of the AP card to survive system resets.
HP AT Commands
Lists and describes HP AT commands for modem control and configuration.
S-Register Definitions
Provides definitions for S-Registers used in modem configuration.
Modem Result Codes
Lists modem result codes and their corresponding effects.
Enable/Disable Remote Access
Provides information on enabling or disabling remote access via the internal modem.
HP-UX Remote Access
Explains the process of configuring remote access using the dialin script.
Enabling or Disabling Remote Access Hardware
Details steps to enable, disable, or select internal/external modems for remote access.
Access Port Commands
Lists and describes commands for accessing and controlling the AP card.
Access Port Errors
Lists informational and error messages associated with the AP card.
Appendix A System Specifications
Table A-1 Environmental Specifications
Lists environmental specifications including temperature, humidity, and altitude.
Table A-2 AC Electrical Specifications for 350W Power Supply
Provides AC electrical specifications for the 350W power supply.
Table A-3 AC Electrical Specifications for 450W Power Supply
Provides AC electrical specifications for the 450W power supply.
Table A-4 AC Electrical Specifications for 650W Power Supply
Provides AC electrical specifications for the 650W power supply.
Table A-5 DC Electrical Specifications For 350 Watt Power Supply
Lists DC electrical specifications for the 350W power supply.
Table A-6 DC Electrical Specifications For 450 Watt Power Supply
Lists DC electrical specifications for the 450W power supply.
Table A-7 DC Electrical Specifications For 650 Watt Power Supply
Lists DC electrical specifications for the 650W power supply.
Table A-8 Electromagnetic and Electrostatic Specifications
Details electromagnetic and electrostatic immunity specifications.
Table A-9 Physical Specifications - D Class
Lists the physical specifications for D Class servers.
Table A-10 Physical Specifications - R Class
Lists the physical specifications for R Class servers.
Appendix B Support Information
System Block Diagrams
Provides block diagrams for Dx50/Dx60, D200/Dx10, Dx20/Dx30, Dx70/Dx80/Rx80, and D390/R390 systems.
ISL Commands and Screens (examples)
Lists and explains ISL commands and their usage in the system.
BCH Error Messages
Lists and describes BCH error messages that may occur during system operation.
BCH Warning Messages
Lists and describes BCH warning messages generated during selftest or initialization.
PDC Update Procedures
Documents methods for distributing PDC updates, creating update tapes, and verifying versions.
Appendix C HotSwap Disk Bay (D Class Only)
HotSwap (Hot-Plug ) Module Chassis Assembly
Describes the chassis assembly common to D3xx and optional D2xx HotSwap systems.
Disk Modules
Provides identification, specifications, and configuration info for hot-pluggable disk modules.
Miscellaneous Signal Description
Describes display LED control lines and motor synchronization signals for disk modules.
Back Plane for HotSwap Module
Details the backplane connectors, power, diagnostic LED, and SCSI reset circuit.
Diagnostic LED:
Explains the function of the green diagnostic LED monitoring cables and voltage.
SCSI Reset:
Describes the glitch-free reset circuit on the backplane for disk module operations.
Configuration Switch
Explains the functions of the 4-position dip switch for root spin delay and address selection.
Mirrored Root Switch:
Describes the switch for enabling root spin delay for LVM mirroring.
Reset Switch:
Determines if the hot-plug event reset circuitry is active or inactive.
Root Address Switch:
Selects the SCSI address of the top disk module independent of other modules.
Address Switch:
Selects the SCSI address range for lower module positions in D3xx/D2xx systems.
Module Replacement Process
Covers strategies for connecting/disconnecting SCSI devices on active buses.
HotSwap Strategy:
Explains the strategy of non-intrusive electrical connectivity for hot-swapping devices.
Manual HotSwap Procedure
Provides steps for manual hot swapping of disk modules on 10.01 OS.
HotSwap Example
Describes a system problem and solution involving replacing a hotswap disk module.
HotSwap Procedure
Provides step-by-step instructions for replacing a hot-swap disk module.
Hot Swap Procedure for Unattached Physical Volumes
Outlines steps to replace a hot-swap disk module for unattached physical volumes.

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