Lenovo 967 User Manual
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Summarization of Contents
Important Safety Information
Service and Upgrades
Instructions on performing self-service or upgrades and warnings for safety.
Static Electricity Prevention
Precautions to avoid damage from static electricity when handling components.
Power Cords and Power Adapters
Guidelines for safe use, routing, and maintenance of power cords and adapters.
Extension Cords and Related Devices
Ensuring extension cords and power strips are rated appropriately.
Plugs and Outlets
Safety precautions for using electrical outlets and plugs.
External Devices
Guidelines for connecting and disconnecting external device cables.
Heat and Product Ventilation
Basic precautions for maintaining proper ventilation and preventing overheating.
Operating Environment
Recommended temperature and humidity ranges for optimal computer performance.
Modem Safety Information
Safety precautions when using telephone equipment.
Laser Compliance Statement
Cautions regarding potential hazardous laser radiation from installed products.
Power Supply Statement
Warning about hazardous voltage inside power supply components.
Cleaning and Maintenance
Instructions for cleaning the computer and workspace safely.
Chapter 1. Product Overview
Features
Introduction to the computer's features and how to view model-specific information.
Microprocessor
Details on the types of microprocessors available for the computer.
Memory
Information on memory module support, specifically DDR3 DIMMs.
Internal Drives
Listing of internal storage and media drives like optical, HDD, and SSD.
Video Subsystem
Details on video connectors (VGA, DVI) and graphics card slots.
Audio Subsystem
Description of audio connectors and integrated audio features.
Connectivity
Details on network connectivity options like Ethernet and Fax modem.
System Management Features
Overview of system management features like POST, DMI, and ErP compliance.
Input/Output (I/O) Features
List of available input/output ports and connectors on the computer.
Expansion
Information on expansion slots available for additional hardware.
Power Supply
Specifications of the computer's power supply unit.
Security Features
Overview of the computer's built-in security features.
Preinstalled Software Programs
Information on software programs preinstalled by Lenovo.
Preinstalled Operating System
Details on the operating systems that may be preinstalled on the computer.
Specifications
Physical specifications including dimensions, weight, environment, and electrical input.
Lenovo Programs
Introduction to Lenovo programs for enhanced usability and security.
Accessing Lenovo Programs on the Windows 7 Operating System
How to access Lenovo programs via ThinkVantage Tools or Control Panel.
An Introduction to Lenovo Programs
Brief introductions to specific Lenovo programs like Communications Utility.
Accessing Lenovo Programs on the Windows 8 Operating System
How to access Lenovo programs using the Windows 8 interface.
Locations
Information to help locate connectors, components, and internal drives.
Locating Connectors, Controls, and Indicators on the Front of Your Computer
Diagram showing the location of front panel connectors, controls, and indicators.
Locating Connectors on the Rear of Your Computer
Diagram showing the location of rear panel connectors and ports.
Locating Components
Diagram illustrating the location of internal computer components.
Locating Parts on the System Board
Diagram showing the location of components on the computer's system board.
Locating Internal Drives
Diagram showing the locations of internal drive bays.
Machine Type and Model Label
Information on identifying the computer's machine type and model label.
Chapter 2. Using Your Computer
Frequently Asked Questions
Answers to common questions to help optimize computer use.
Accessing Control Panel on the Windows 8 Operating System
Steps to access Control Panel in Windows 8 for system settings.
Using the Keyboard
Information on keyboard types and using Windows shortcut keys.
Using Windows Shortcut Keys
Details on using Windows logo and context-menu keys for OS navigation.
Using the Blue ThinkVantage Button
How to use the ThinkVantage button for help and information.
Using a Fingerprint Reader
Information on using fingerprint readers for system access and security.
Using the Wheel Mouse
Description of the controls and functions of a wheel mouse.
Adjusting Audio
Information on the computer's audio capabilities and adjustments.
About Your Computer Audio
Details on the audio controller and optional high-performance audio adapters.
Setting the Volume from the Desktop
How to adjust the system volume using the taskbar icon.
Setting the Volume from Control Panel
Steps to adjust system volume using the Control Panel.
Using CDs and DVDs
Guidelines for using CD and DVD drives and media.
Handling and Storing CD and DVD Media
Proper care and handling instructions for CD and DVD media.
Playing a CD or DVD
Instructions on how to insert and play audio CDs or DVD movies.
Recording a CD or DVD
How to record CDs or DVDs using preinstalled software.
Chapter 3. You and Your Computer
Accessibility and Comfort
Ergonomic practices and tips for maximizing performance and comfort.
Arranging Your Workspace
Guidance on arranging your work area and equipment for optimal comfort.
Comfort
Guidelines for finding a comfortable and supportive working position.
Glare and Lighting
Tips for positioning the monitor to minimize glare and reflections.
Air Circulation
Importance of maintaining airflow and avoiding blockage of computer vents.
Electrical Outlets and Cable Lengths
Considerations for electrical outlet placement and cable management.
Registering Your Computer
Benefits and methods for registering your computer with Lenovo.
Moving Your Computer to Another Country or Region
Considerations for relocating the computer, including electrical standards.
Voltage-Selection Switch
Instructions on setting the voltage-selection switch for different regions.
Replacement Power Cords
Information on ordering replacement power cords for different regions.
Chapter 4. Security
Security Features
Overview of security features like Computrace Agent and cover presence switch.
Locking the Computer Cover
How to use a padlock loop to secure the computer cover.
Attaching an Integrated Cable lock
Instructions for using a Kensington lock to secure the computer.
Using Passwords
Information on setting and using passwords for system security.
BIOS Passwords
Details on Power-On and Hard Disk passwords for BIOS access.
Windows Passwords
Using passwords for features within the Windows operating system.
Configuring the Fingerprint Reader
Steps to configure fingerprint reader settings in the Setup Utility.
Using and Understanding Firewalls
Explanation of firewalls and their role in computer security.
Protecting Data Against Viruses
Information on preinstalled antivirus software and virus definition updates.
Chapter 5. Installing or Replacing Hardware
Handling Static-Sensitive Devices
Precautions to prevent damage from static electricity during hardware handling.
Installing or Replacing Hardware
General instructions for expanding computer capabilities by installing hardware.
Installing External Options
How to connect and install external devices like speakers or printers.
Removing the Computer Cover
Step-by-step instructions for opening the computer case.
Removing and Reinstalling the Front Bezel
Procedure for removing and reattaching the computer's front bezel.
Accessing the System Board Components and Drives
Steps to access internal components by pivoting the drive bay assembly.
Installing or Replacing a Memory Module
Detailed instructions for installing or replacing memory modules.
Installing or Replacing a PCI Card
Procedure for installing or replacing PCI Express cards.
Replacing the Battery
Instructions for replacing the computer's internal battery.
Installing the Solid-State Drive
Steps for installing a 2.5-inch solid-state drive.
Replacing the Hard Disk Drive
Procedure for removing and replacing the computer's hard disk drive.
Installing or Replacing the Optical Drive
Instructions for installing or replacing the optical drive (CD/DVD).
Replacing the Heat Sink and Fan Assembly
Steps for replacing the heat sink and fan assembly.
Replacing the Power Supply Assembly
Procedure for replacing the computer's power supply unit.
Replacing the Microprocessor
Detailed instructions for removing and installing the microprocessor.
Replacing the Front Audio and USB Assembly
Steps to replace the front panel audio and USB connectors.
Replacing the System Fan Assembly
Procedure for replacing the main system fan.
Replacing the WiFi Units
Instructions for replacing WiFi adapter card, module, and antenna.
Removing the WiFi Adapter Card
Steps to remove the WiFi adapter card from its slot.
Removing the WiFi Card Module
Procedure for removing the WiFi card module from the adapter card.
Installing the WiFi Units
Instructions for installing WiFi units, including adapter, module, and antenna.
Installing or Removing the Rear WiFi Antenna
Steps to install or remove the rear WiFi antenna.
Installing or Removing the Front WiFi Antenna
Procedure for installing or removing the front WiFi antenna.
Replacing the Keyboard
Instructions for replacing the computer keyboard.
Replacing the Mouse
Steps for replacing the computer mouse.
Completing the Parts Replacement
Final steps to reassemble the computer after part replacement.
Chapter 6. Recovery Information
Recovery Information for the Windows 7 Operating System
Details on recovery solutions for Windows 7.
Recovery Information for the Windows 8 Operating System
Details on recovery solutions for Windows 8.
Creating and Using Recovery Media
How to create and use recovery media for system restoration.
Using Recovery Media
Steps to use created recovery media to restore the system.
Performing Backup and Recovery Operations
Using Rescue and Recovery to back up and restore system data.
Performing a Backup Operation
Instructions for performing a system backup using Rescue and Recovery.
Performing a Recovery Operation
Instructions for performing a system recovery using Rescue and Recovery.
Using the Rescue and Recovery Workspace
How to use the Rescue and Recovery workspace for system recovery tasks.
Creating and Using a Rescue Medium
Steps to create and use a rescue medium for recovery.
Using a Rescue Medium
Instructions for using a created rescue medium (disc or USB).
Reinstalling Preinstalled Applications and Device Drivers
How to reinstall factory-installed applications and device drivers.
Reinstalling Preinstalled Applications
Steps to reinstall preinstalled applications from the SWTOOLS directory.
Reinstalling Preinstalled Device Drivers
Procedure to reinstall preinstalled device drivers.
Reinstalling Software Programs
How to remove and reinstall software programs.
Reinstalling Device Drivers
Instructions for reinstalling device drivers for installed options.
Solving Recovery Problems
Troubleshooting steps for issues accessing recovery tools.
Chapter 7. Using the Setup Utility Program
Starting the Setup Utility Program
Procedure to enter and start the BIOS Setup Utility.
Viewing and Changing Settings
How to navigate and modify system configuration settings.
Using Passwords
Setting and managing passwords for system and data security.
Password Considerations
Guidelines for creating strong, secure passwords.
Power-On Password
Setting a password required at computer startup.
Administrator Password
Setting a password to deter unauthorized configuration changes.
Hard Disk Password
Setting a password to protect data on the hard disk drive.
Setting, Changing, and Deleting a Password
Procedures for managing passwords within the Setup Utility.
Erasing Lost or Forgotten Passwords (Clearing CMOS)
How to reset or erase lost passwords by clearing CMOS.
Enabling or Disabling a Device
How to enable or disable devices like USB connectors and SATA controllers.
Selecting a Startup Device
How to select the device from which the computer starts.
Selecting a Temporary Startup Device
Procedure to select a startup device for a single boot.
Selecting or Changing the Startup Device Sequence
How to view or permanently change the boot device order.
Enabling ErP Compliance Mode
How to enable ErP mode to reduce power consumption in standby/off modes.
Exiting from the Setup Utility Program
Options for saving, discarding, or loading default settings and exiting.
Chapter 8. Updating System Programs
Using System Programs
Overview of basic system software like POST, BIOS, and Setup Utility.
Updating (Flashing) the BIOS from a Disc
Instructions for updating the BIOS using a bootable disc.
Updating (Flashing) the BIOS from Your Operating System
How to update the BIOS using software from the operating system.
Recovering from a POST/BIOS Update Failure
Procedure to recover the computer from a failed POST/BIOS update.
Chapter 9. Preventing Problems
Keeping Your Computer Current
Importance of keeping software, drivers, and OS up-to-date.
Getting the Latest Device Drivers for Your Computer
How to download and install updated device drivers from Lenovo.
Updating Your Operating System
How to access Microsoft Windows Update for OS updates.
Using System Update
How to use the System Update program to keep software up-to-date.
Cleaning and Maintenance
Topics covering basic cleaning and maintenance practices for the computer.
Basics
Fundamental points for proper computer functioning and environment.
Cleaning Your Computer
Instructions for safely cleaning computer surfaces, keyboard, and mouse.
Computer
Cleaning instructions for the computer's painted surfaces.
Keyboard
Steps for cleaning the computer keyboard.
Optical Mouse
Procedure for cleaning the optical mouse lens and sensor.
Display Screen
Guidance on cleaning monitor screens to reduce dust buildup and glare.
Cleaning a Flat-Panel Monitor Surface
Specific instructions for cleaning flat-panel display surfaces.
Cleaning a Glass-Screen Surface
Instructions for cleaning traditional glass monitor screens.
Good Maintenance Practices
Practices to maintain performance, protect data, and prepare for failures.
Moving Your Computer
Precautions to take before physically moving the computer.
Chapter 10. Troubleshooting and Diagnostics
Basic Troubleshooting
A table of common symptoms and their verification steps.
Troubleshooting Procedure
A general procedure for diagnosing and resolving computer problems.
Troubleshooting
Steps to take if problems occur after installing new hardware or software.
Audio Problems
Troubleshooting steps for issues related to computer audio.
No Audio in Windows
Actions to resolve no sound issues within the Windows environment.
An Audio Disc or AutoPlay-Enabled Disc Does Not Automatically Play When It Is Inserted into a Drive
Troubleshooting steps if audio discs do not play automatically.
Sound Comes from One External Speaker Only
Steps to fix issues where sound only comes from a single speaker.
No Audio in DOS Applications or Games
Troubleshooting for audio issues in DOS applications or games.
CD Problems
Troubleshooting steps for issues with CD drives or media.
An Audio Disc or AutoPlay-Enabled Disc Does Not Automatically Play When It Is Inserted into a CD Drive
Troubleshooting steps if audio discs do not play automatically in a CD drive.
A CD or DVD Does Not Work
Actions to take when a CD or DVD drive is not functioning correctly.
Unable to Use a Startable (Bootable) Recovery Medium, Such As the Product Recovery CD, to Start Your Computer
Troubleshooting for failure to boot from recovery media.
DVD Problems
Troubleshooting steps for issues encountered while playing DVD movies.
Black Screen Instead of DVD Video
Steps to resolve a black screen issue during DVD playback.
DVD Movie Will Not Play
Troubleshooting steps if a DVD movie fails to play.
No Audio or Intermittent Audio While Playing DVD Movie
Steps to fix audio issues during DVD movie playback.
Playback is Very Slow or Choppy
Troubleshooting steps for slow or choppy video playback.
Invalid Disc or No Disc Found Message
Actions for errors indicating an invalid or missing disc.
Intermittent Problems
Troubleshooting steps for problems that occur occasionally.
Keyboard, Mouse, or Pointing Device Problems
Troubleshooting for issues with keyboards, mice, or other pointing devices.
All or Some Keys on the Keyboard Do Not Work
Steps to resolve issues where keyboard keys are unresponsive.
The Mouse or Pointing Device Does Not Work
Troubleshooting steps when the mouse or pointing device is not functioning.
The Pointer on the Screen Does Not Move Smoothly with the Mouse
Steps to fix erratic mouse pointer movement.
The Fingerprint Reader Does Not Work
Possible causes and solutions for fingerprint reader malfunctions.
The Wireless Keyboard Does Not Work
Troubleshooting steps for wireless keyboard connectivity issues.
Monitor Problems
Troubleshooting steps for common monitor display issues.
Wrong Characters Appear on the Screen
Steps to resolve display issues with incorrect characters.
The Monitor Works When You Turn on the Computer, But Goes Blank After Some Period of Computer Inactivity
Troubleshooting power-saving features causing monitor blanking.
The Monitor Works When You Turn on the Computer, But Goes Blank When You Start Some Application Programs
Steps to resolve monitor blanking when launching applications.
The Image Appears to Be Flickering
Troubleshooting steps for flickering display images.
The Image is Discolored
Steps to resolve monitor display color discoloration issues.
Networking Problems
Overview of common networking issues and troubleshooting.
Ethernet Problems
Troubleshooting steps for Ethernet connectivity issues.
Your Computer Cannot Connect to the Network
Actions to resolve issues preventing network connection.
The Adapter Stops Working for No Apparent Reason
Troubleshooting steps for network adapter failures.
The Wake on LAN Feature Is Not Working
Steps to troubleshoot Wake on LAN functionality.
If Your Computer Is a Gigabit Ethernet Model and You Use a Speed of 1000 Mbps, the Connection Fails or Errors Occur
Troubleshooting 1000 Mbps connection issues on Gigabit Ethernet.
If Your Computer Is a Gigabit Ethernet Model, It Cannot Connect to the Network at 1000 Mbps. Instead, It Connects at 100 Mbps
Troubleshooting steps when connecting at 100 Mbps instead of 1000 Mbps.
A Wireless LAN Problem
Troubleshooting steps for wireless LAN connectivity.
A Wireless WAN Problem
Actions for unauthorized WAN card messages.
Bluetooth Problems
Steps to resolve issues with Bluetooth audio output.
Option Problems
General troubleshooting for installed hardware options.
An Option That Was Just Installed Does Not Work
Steps to verify correct installation of newly added hardware options.
An Option That Previously Worked Does Not Work Now
Troubleshooting steps for previously functional hardware options.
Performance and Lockup Problems
Troubleshooting steps for slow performance and system lockups.
Insufficient Free Hard Disk Drive Space
Steps to check and free up disk space to improve performance.
Excessive Number of Fragmented Files
How to run Disk Defragmenter to improve disk performance.
Insufficient Memory
Information on installing additional memory to improve system performance.
Printer Problems
Troubleshooting steps for issues with printer connectivity and function.
Serial Port Problems
Steps to troubleshoot issues with serial port access and devices.
Software Problems
Troubleshooting steps for software application issues.
When Using a Sort Feature, Dates Do Not Sort in the Correct Order
Troubleshooting date sorting issues in software.
Software Does Not Work as Expected
Steps to diagnose and resolve software malfunctions.
USB Problems
Troubleshooting steps for issues with USB connectors and devices.
Chapter 11. Getting Information, Help, and Service
Information Resources
Accessing useful resources for computing needs.
Lenovo ThinkVantage Tools
Accessing Lenovo's suite of tools for ease of use and security.
Lenovo Welcome
Introduction to Lenovo's features and setup tasks.
Help and Support
Accessing help and support information from Lenovo and Microsoft.
Safety and Warranty
Information on safety, setup, warranty, and notices provided with the computer.
Lenovo Web Site
Using the Lenovo website for product information, purchases, and downloads.
Lenovo Support Web site
Accessing technical support information, drivers, and solutions online.
Help and Service
Information on obtaining help and service for Lenovo products.
Using the Documentation and Diagnostic Program
How to use documentation and diagnostic programs for troubleshooting.
Calling for Service
Information on contacting Customer Support Center for assistance during warranty.
Using Other Services
Information on obtaining warranty service when traveling or relocating.
Purchasing Additional Services
Options for purchasing additional support and services.
Appendix A. Notices
Trademarks
List of trademarks owned by Lenovo and other companies.
Appendix B. Regulatory Information
Export Classification Notice
Information regarding the product's export classification and regulations.
Television Output Notice
Notice regarding copyright protection technology for TV output features.
Electronic Emissions Notices
Information on electronic emissions for specific Lenovo machine types.
Federal Communications Commission Declaration of Conformity
FCC compliance statement for Class B digital devices.
Industry Canada Class B Emission Compliance Statement
Canadian compliance statement for Class B digital apparatus.
Japanese VCCI Class B Statement
Japanese compliance statement for Class B Information Technology Equipment.
Japan Compliance Statement for Products Which Connect to the Power Mains with Rated Current Less Than or Equal to 20 A Per Phase
Japan compliance statement for products connected to mains power.
Lenovo Product Service Information for Taiwan
Product service information specific to Taiwan.
Keyboard and Mouse Compliance Statement for Taiwan
Compliance statement for keyboard and mouse products in Taiwan.
Additional Regulatory Information
Reference to additional regulatory notices available on the Lenovo Support Web site.
Appendix C. WEEE and Recycling Statements
Important WEEE Information
Information regarding WEEE marking and regulations for electrical products.
Recycling Information
Lenovo's programs and services for responsible recycling of IT equipment.
Collecting and Recycling a Disused Lenovo Computer or Monitor
Procedures for corporate and home disposal of Lenovo computers/monitors.
Disposing of Lenovo Computer Components
Methods for proper disposal of components containing sensitive substances.
Disposing of Disused Lithium Batteries from Lenovo Computers
Instructions for replacing and disposing of the system board lithium battery.
Recycling Information for Brazil
Information and contact details for product disposal in Brazil.
Battery Recycling Information for Taiwan
Information regarding battery recycling requirements in Taiwan.
Battery Recycling Information for the European Union
Information on battery recycling regulations within the European Union.
Appendix D. Restriction of Hazardous Substances Directive (RoHS)
China RoHS
RoHS compliance information for China, including a table of hazardous substances.
Turkish RoHS
Compliance statement for Turkey's Restriction of Hazardous Substances directive.
Ukraine RoHS
RoHS compliance information for Ukraine.
India RoHS
RoHS compliance statement as per India's E-Waste Management Rules.
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