COMPRO DVB-U2000 - START UP GUIDE Manual page 24

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direction of the TV broadcast base. Adjust the position for the best reception.
Digital terrestrial TV determined by government policy. The broadcast bases
will be increased in order to cover the entire country. Please check the related
government website for more information about the strength of digital
terrestrial TV broadcast in your area.
You can check how good the signal is in your location by a simple test. Please
plug in the antenna into an analog TV set. Then check if this TV set can
receive a good TV signal. If the picture is not clear, the digital terrestrial TV
broadcast signal is about the same. The difference is when the program data is
not sufficient, you may see a blank screen or the video will be scrambled.
Video OK / No Audio
If you can view the TV picture but you get no audio:
Check the Mute and Volume settings in the Windows Volume Control dialog.
(Double-click on the speaker icon in the system tray.)
Check the Mute and Volume settings in the ComproDTV Volume Control
dialog.
Contacting Compro Technical Support
Before you submit an email for support, please check support FAQs
(Frequently Asked Questions) on our web site.
http://www.comprousa.com/support
When contacting Compro for technical support, please use the Compro
support request form and provide as much of the requested information as
possible. Please write the details in order to determine the problem. And also
provide the product serial number (19 digits numbers) on the VideoMate
DVB-U2000. Please use the form from below.
http://www.comprousa.com/support/form.htm
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In order to receive digital terrestrial TV
broadcasts, an antenna is crucial. Digital
terrestrial TV broadcast uses about the
same wave frequencies as analog TV (UHF).
It's recommended to have a fishbone-like
antenna (see figure) on the roof for
reception.
Make sure you position the antenna in the