HP EliteBook 6 G1a Maintenance And Service Manual
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HP EliteBook 6 G1a Maintenance And Service Manual

HP EliteBook 6 G1a Maintenance And Service Manual

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Maintenance and Service Guide
HP EliteBook 6 G1a 16 inch Notebook AI
PC
HP EliteBook 6 G1ah 16 inch Notebook PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP EliteBook 6 G1a

  • Page 1 Maintenance and Service Guide HP EliteBook 6 G1a 16 inch Notebook AI HP EliteBook 6 G1ah 16 inch Notebook PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP End Not all features are available in all and used by HP Inc. under license. Intel User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 40 for details. Accessing parts described in Removal and replacement procedures for authorized service provider parts on page 58 can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Preventing electrostatic damage to equipment............................33 Personal grounding methods and equipment............................33 Grounding the work area......................................34 Recommended materials and equipment..............................34 Cleaning your computer........................................35 Enabling HP Easy Clean (select products only) ............................35 Removing dirt and debris from your computer............................35...
  • Page 6 7 Backing up, restoring, and recovering....................................80 Backing up information and creating recovery media...........................80 Using Windows tools for backing up.................................80 Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select products only)................................................80 Restoring and recovering your system..................................80 Creating a system restore .......................................81...
  • Page 7 Accessing HP PC Hardware Diagnostics Windows..........................87 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........87 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)....88 Downloading HP PC Hardware Diagnostics Windows........................88 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........88 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........88...
  • Page 8 Swollen notebook batteries ......................................104 Swollen battery is not a safety issue ................................104 Discontinue using a swollen battery ................................104 Replace a swollen battery......................................104 Minimize battery swelling........................................104 HP Adaptive Battery Optimizer (consumer notebooks)........................105 HP Battery Health Manager (commercial notebooks)........................105 14 Recycling................................................106 Index....................................................107 viii...

  • Page 9: Product Description

    (VRR) WUXGA (1920 x 1200), LCD, UWVA, antiglare, WLED + low blue light, low power, sRGB 100%, 400 nits WUXGA (1920 x 1200), LCD, UWVA, antiglare, low blue light, sRGB 100%, HP Sure View 5 privacy display, 800 nits WUXGA (1920 x 1200), LCD, UWVA, antiglare, WLED, sRGB 62.5%, 300 nits Touch WUXGA (1920 x 1200), LCD, UWVA, antiglare, sRGB 62.5%, 300 nits...
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description ● Maximum hinge open angle: 177° ± 3° Wide dynamic range ● Screen-to-body ratio: 90.60% ● Memory Two customer-replaceable memory module slots supporting up to 64 GB of RAM DDR5-5600 dual-channel support Supports the following configurations: ●...
  • Page 11 LTE CAT16: LTE/HSPA+ w/GPS Low Power Wide Area Network (LPWAN) (select products only) Qualcomm 9205 LTE-M (CAT-M1 fSVC) Supports HP Protect & Trace with Wolf Connect service through the subscription term, but does ● not support mobile broadband use Ports HDMI 2.
  • Page 12 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise available with a Volume Licensing Agreement)
  • Page 13 Table 1-1 Product components and their descriptions (continued) Category Description Memory modules WLAN module WWAN module SIM card Product description...

  • Page 14: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...
  • Page 15 USB Type-C 40 Gbps power connector and Connects an AC adapter that has a USB Type-C connector, Thunderbolt™ port with HP Sleep and Charge supplying power to the computer and, if needed, charging the and DisplayPort output computer battery.

  • Page 16: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 17 Table 2-3 Display components and their descriptions Component Description WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local area networks (WLANs). WWAN antennas* (2) Send and receive wireless signals to communicate with wireless wide area networks (WWANs) and low-power wide area networks (LPWAN).

  • Page 18: Keyboard Area

    ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes.

  • Page 19: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.
  • Page 20 Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing.

  • Page 21: Power Key And Fingerprint Reader

    Power key and fingerprint reader Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box, and then select the Sign-on options app.

  • Page 22: Special Keys

    Table 2-6 Power key and fingerprint reader and their descriptions Component Description Power key ● When the computer is off, press the key briefly to turn on the computer. ● When the computer is on, press the key briefly to initiate Sleep.
  • Page 23 Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys . Windows key Opens the Start menu.

  • Page 24: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description Power key ● When the computer is off, press the key briefly to turn on the computer. ● When the computer is on, press the key briefly to initiate Sleep. ●...

  • Page 25: Rear

    Table 2-8 Bottom components and their descriptions (continued) Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 26 Table 2-10 Service label components Component Serial number Product ID HP product name Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components Component HP product name Chapter 2 Components...
  • Page 27 Table 2-12 Service label components (continued) Component Warranty period Product ID Serial number Takes you to serial-number-specific information to assist with setting up and using the product as well as provides you with access to support information. ● Regulatory labels—Provide regulatory information about the computer. ●...

  • Page 28: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 29 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, Display assembly subcomponents on page Top cover with keyboard (backlit) NOTE: For a detailed list of country codes, see...
  • Page 30 N19618-001 MediaTek RZ616 Wi-Fi 6E Bluetooth 5.3 AIM-T WLAN N22541-001 MediaTek MT7925 Wi-Fi 7 Bluetooth 5.4 AIM-T WW WLAN N64646-001 (14) WWAN module HP 4G CAT16 P08117-001 (15) Memory modules (DDR5, PC-5600) 32 GB (nM) N77400-001 32 GB (NMIC) N97399-001...

  • Page 31: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 1 TB, TLC (NMIC) N22908-001 1 TB, TLC, self-encrypting drive (SED) (NMIC) N24954-001 1 TB, TLC, self-encrypting drive (SED) (nM) N86919-001 512 GB, TLC (nM) N77393-001 512 GB (nM) N77392-001...
  • Page 32 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel For use in models with an FHD camera N96532-001 For use in models with an IR camera N96531-001 For use in privacy models N98667-001 For use in models with a microphone, no camera N98666-001 Camera, 5 MP + IR camera (includes cable, sponge, and panel and bezel adhesives) P34546-001...

  • Page 33: Miscellaneous Parts

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Ambient light sensor N96914-001 Display panel (includes cables and panel and bezel adhesives) WUXGA, 300 nits, touch screen P40408-001 WUXGA, 300 nits P40407-001 WUXGA, 400 nits P40411-001 WUXGA, privacy panel, 800 nits P40410-001...
  • Page 34 HP Thunderbolt G4 280 W dock (with WLAN) M97106-001 HP Thunderbolt 4 100 W G6 Dock (with WLAN) P34015-001 HP Thunderbolt 4 100 W G6 Dock (without WLAN) (TAA) P34016-001 HP Thunderbolt 4 180 W G6 Dock (with WLAN) P34009-001...
  • Page 35 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number HP Thunderbolt G4 120 W dock (without WLAN) (TAA) N17490-001 HP Thunderbolt 120 W dock (includes cable) L15809-001 HP Thunderbolt G4 280 W dock (without WLAN) (TAA)
  • Page 36 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Poly Voyager 4320 Headset N57159-001 Poly Voyager Free 60 UC Headset N73088-001 Plastics/Rubber Kit (includes battery latches, card reader blank, fingerprint reader blank, I/O N97208-001 holder, nano SIM card blank, SSD support frame) Power cord (C5, 1.0 m [3.3 ft], conventional with sticker): For use in Argentina L19357-001...
  • Page 37 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in North America N24671-001 For use in the PRC N24676-001 For use in South Africa N24674-001 For use in South Korea N24675-001 For use in Switzerland N24673-001 For use in Taiwan N24677-001...
  • Page 38 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Israel N24678-001 For use in Japan N24680-001 For use in North America N24671-001 For use in the PRC N24676-001 For use in South Africa N24674-001 For use in South Korea N24675-001...

  • Page 39: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 40: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 41: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 42: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 43: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 44: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 45: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
  • Page 46 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 47 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 48: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 49 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 40). Remove the bottom cover: Close the computer and rest it upside down on a flat work surface with the front toward you. Loosen the five captive Phillips screws that secure the bottom cover to the computer. Insert a nonmarking, nonconductive tool (1) into the seam in the top middle of the computer, and then release the bottom cover (2) from the computer.
  • Page 50 ● Remove the service tag label from the inside of the old bottom cover and place it on the outside of the new bottom cover. Be sure to keep these labels with the computer, as the label is required for any future repairs. Service tag and Feature Byte labels NOTE: Label appearance might vary.

  • Page 51: Battery

    Battery The battery removal procedure differs depending on whether you are removing and replacing the existing battery or installing a new battery. To install a new battery, you must use a revive kit. ● To remove and replace the existing battery, see Removing and reinstalling the same battery on page ●...
  • Page 52 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 53: Installing A New Battery

    Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 54 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 55 Remove the paper backing layer from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery. Press down on the indentations on the tray (3) to adhere it to the battery. Lift the top of the tray to remove the battery from the computer.
  • Page 56 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Install the battery using the revive kit: Open the containment tray that includes the new battery.

  • Page 57: Memory Modules

    Lift the containment tray (2) off the battery. Connect the battery cable to the system board. NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on. Memory modules To remove the memory modules, use this procedure and illustration.

  • Page 58: Solid-State Drive (M.2 2280)

    Use the tab (1) near the bottom left corner of the cover to lift it (2) off the memory modules. The cover is secured to the system board by clips (3) on all sides of the cover. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2).
  • Page 59 Table 5-4 SSD descriptions and part numbers Description Spare part number 2 TB, TLC (nM) N77396-001 1 TB, TLC (nM) N77395-001 1 TB, TLC (NMIC) N22908-001 1 TB, TLC, self-encrypting drive (SED) (NMIC) N24954-001 1 TB, TLC, self-encrypting drive (SED) (nM) N86919-001 512 GB, TLC (nM) N77393-001...

  • Page 60: Wlan Module

    When installing an SSD, be sure a thermal pad is installed on the bottom of the drive bracket as shown in the following illustration. To install the M.2 2280 SSD, reverse the removal procedures. NOTE: SSDs are designed with a notch to prevent incorrect insertion. WLAN module To remove the WLAN module, use this procedure and illustration.
  • Page 61 Table 5-5 WLAN module descriptions and part numbers (continued) Description Spare part number MediaTek RZ616 Wi-Fi 6E Bluetooth 5.3 AIM-T WLAN N22541-001 MediaTek MT7925 Wi-Fi 7 Bluetooth 5.4 AIM-T WW WLAN N64646-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 62: Wwan Module Or Cat-M Wireless Module

    To remove the WWAN module or CAT-M wireless, use this procedure and illustration. Table 5-6 WWAN module and CAT-M wireless module descriptions and part numbers Description Spare part number HP 4G CAT16 P08117-001 Qualcomm 9205 LTE-M (CAT-M1 fSVC) P11676-005 IMPORTANT:...
  • Page 63 Remove the module (4) by pulling it away from the slot at an angle. NOTE: Antenna cable colors might vary. Be sure to match the number on the cable with the number next to the connector on the module. If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration.
  • Page 64 When installing a WWAN or Cat-M wireless module, use the following illustration to determine the proper screw location for the module. (1) WWAN module (2) Cat-M wireless module When installing a Cat-M wireless module, if a spacer is not installed, place a spacer onto the screw hole. The spacer is available in the Plastics Kit as spare part number N97208-001.
  • Page 65 WWAN module or CAT-M wireless module...

  • Page 66: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 67: Fan

    Remove the speakers (4). NOTE: When removing the speakers, make note of the location of the rubber isolators (5) in the screw holes. The absence of or damage to these isolators can result in degraded speaker performance. To install the speakers, reverse this procedure. To remove the fan, use this procedure and illustration.

  • Page 68: Fingerprint Reader Board

    Remove the fan (3) from the computer. To install the fan, reverse this procedure. Fingerprint reader board To remove the fingerprint reader board, use this procedure and illustration. Table 6-3 Fingerprint reader board descriptions and part numbers Description Spare part number Fingerprint reader board N96242-001 Fingerprint reader board cable (included in the Cable Kit)

  • Page 69: Smart Card Reader

    Remove the fingerprint reader board (4) from the computer. To install the fingerprint reader board, reverse this procedure. Smart card reader To remove the smart card reader, use this procedure and illustration. Table 6-4 Smart card reader descriptions and part numbers Descriptions Spare part numbers Smart card reader...

  • Page 70: Nfc Module

    Remove the bracket (2). Disconnect the cable from the ZIF connector (1) on the smart card reader. Remove the smart card reader (2) from the computer. To install the smart card reader, reverse this procedure. NFC module To remove the NFC module, use this procedure and illustration. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 71: I/O Board

    Table 6-5 NFC module descriptions and part numbers Description Spare part number NFC module M27890-001 NFC module cable (included in Cable Kit) P40412-001 NFC antenna N96726-001 Before removing the NFC module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 40).
  • Page 72 Table 6-6 I/O board descriptions and part numbers (continued) Description Spare part number I/O board for use with models with WLAN, no WWAN P52366-001 I/O board for use with models with WLAN, WWAN (for use in models with a PRO processor) P52369-001 I/O board for use with models with WLAN, no WWAN (for use in models with a PRO processor) P52368-001...

  • Page 73: Touchpad

    Touchpad To remove the touchpad, use this procedure and illustration. Table 6-7 Touchpad descriptions and part numbers Description Spare part number Touchpad for use in models with NFC (includes cable) N96457-001 Touchpad for use in models without NFC (includes cable) P34545-001 Touchpad cable (included in Cable Kit) P40412-001...

  • Page 74: Heat Sink

    Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-8 Heat sink description and part number Description Spare part number Heat sink (15 W models) N96443-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 40).

  • Page 75: System Board

    Thoroughly clean the thermal grease from the surfaces of the heat sink and the system board components each time the heat sink is removed. Install gray thermal grease on the heat sink. To install the heat sink, reverse this procedure. System board To remove the system board, use these procedures and illustrations.
  • Page 76 Remove the battery (see Removing and reinstalling the same battery on page 43). Remove the fan (see Fan on page 59). NOTE: You do not have to remove the heat sink to remove the system board. When you replace the system board, be sure to remove the following components (as applicable) from the defective system board and install them on the replacement system board: ●...
  • Page 77 Remove the three Phillips M2.0 × 1.8 screws (1). Remove the three Phillips M2.0 × 4.0 screws (2) from the plastic I/O bracket. Remove the bracket (3) from the right edge of the board. System board...

  • Page 78: Display Assembly

    Lift the side of the system board (1) upward, and then pull the system board (2) away from the connectors on the side of the computer to remove it. To install the system board, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Full hinge-up displays are not available as spare parts.
  • Page 79 Remove the display cable and WLAN antenna cables from the metal clip (6) at the bottom of the hinge. Remove the seven Phillips M2.5 × 4.0 screws that secure the display assembly to the computer. Open the display (1). Rotate the hinges (2) up. Display assembly...
  • Page 80 Separate the display assembly (3) from the computer. To remove the bezel: Use a thin plastic tool (1), such as a case utility tool, to separate the outside edges of the display bezel from the display assembly. In the following sequence, release the top (2), left and right (3), and bottom (4) edges of the display bezel from the display assembly.
  • Page 81 To remove the display panel: The display panel is secured to the display enclosure with tape that is installed under the sides of the panel. To remove the panel, from all four corners (1), use tweezers (2) to pull the end of the tape out from behind the panel.
  • Page 82 Lift the tape (1) and the locking arm (2) from the connector on the display panel, and then disconnect the cable (3) from the panel. Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 83 When installing a display panel, use the following illustration to determine tape installation locations on the inside of the display rear cover. To remove an IR camera module: Disconnect the cable from the ZIF connector (1) on the module. Starting on the left side of the module, use a tool (2) to release the module, and then remove the module (3).
  • Page 84 FHD camera module is available as spare part number P34547-001. The microphone module is available as spare part number P00493-001. NOTE: During installation, note that the cable routes under the camera module before it connects to the module. Insert the bottom side of the module first when installing the camera. To remove the display panel/camera cable on models with an IR camera: Release the display panel cable from the retention clips (1) and routing channel built into the bottom edge of the display back cover.
  • Page 85 To remove the wireless antennas and cables: Release the adhesive tabs (1) that secure the wireless antenna cables to the display back cover. Detach the wireless antennas (2) from the display back cover. The antennas are attached with double-sided adhesive. The wireless antennas and cables, including both WLAN and WWAN antennas, are available as spare part number N96464-001.

  • Page 86: Top Cover With Keyboard

    Remove any cables that route around the hinges. Remove the three Phillips M2.0 × 2.0 screws (1) from each hinge. Remove the hinges (2) from the display. The hinges are available as spare part number N96466-001. To reassemble and replace the display assembly, reverse these procedures. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer.
  • Page 87 Table 6-11 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Denmark -081 Japan -291 Taiwan -AB1 Denmark, Finland, and -DH1 The Netherlands...

  • Page 88: Backing Up, Restoring, And Recovering

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 89: Creating A System Restore

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 90: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery USB flash drive, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.

  • Page 91: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 92: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding...

  • Page 93: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 94: Changing The Boot Order Using The F9 Prompt

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 95: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 96: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 97: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 98: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 99: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 100: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 101: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 102: Display Specifications

    Display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size 40.6 cm 16.0 in Resolution 2560 × 1600 (2.5 K) 1920 × 1200 (WUXGA) Surface treatment Antiglare Brightness 300 nits 400 nits 800 nits (privacy) Viewing angle UWVA...
  • Page 103 Table 10-3 SSD specifications (continued) 256 GB* 256 GB 512 GB* 512 GB TLC* 1 TB/2 TB* OPAL2* Random write Up to 100,000 Up to 100,000 Up to 100,000 Up to 100,000 Up to 100,000 IOPs IOPs IOPs IOPs IOPs Total logical sectors 500, 1 18, 1 92 1,000,215,216...

  • Page 104: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 105 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 106: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 107: Questions And Answers

    Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and settings for connections. However, the administrator can configure the system to allow users to store data locally. The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup password.
  • Page 108 The DIMM SPD memory contains information about the memory module, such as size, serial number, data width, speed and timing, voltage, and thermal information. This information is written by the module manufacturer and stored on an EEPROM. You cannot write to this EEPROM when the memory module is installed in a computer.

  • Page 109: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 110 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden...
  • Page 111 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 112: Swelling Or Deformation Of Notebook Battery

    HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety issue.

  • Page 113: Hp Adaptive Battery Optimizer (Consumer Notebooks)

    HP Adaptive Battery Optimizer (consumer notebooks) HP Adaptive Battery Optimizer technology can help mitigate the factors that cause the battery to swell. It is available on select HP OMEN, HP Spectre, HP Pavilion, and HP ENVY notebook computers. HP Adaptive Battery Optimizer has been available on select gaming notebooks since 2019 and select consumer notebooks since 2020.

  • Page 114: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 14 Recycling...

  • Page 115: Index

    25 identifying 9 illustrated 25 spare part number 25 camera light, identifying 9 product description 1 HP PC Hardware Diagnostics UEFI camera privacy cover, spare part number 25 downloading 90 identifying 9 dock failure ID code 89...
  • Page 116 USB Type-C power connector failure ID code 87 microphone mute 12 and Thunderbolt port with installing 89 num lk 12 HP Sleep and Charge 7 using 87 power 7, 12 power button, identifying 14, 16 HP Recovery media privacy key 12...
  • Page 117 2 media 81 USB Type-C power connector and spare part number 22 USB flash drive 81 Thunderbolt port with HP Sleep specifications 94 recovery media 80 and Charge, identifying 7 solid-state drive, M.2 2280 creating using HP Cloud...

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