HP EliteBook 6 G1i 13 inch Notebook AI PC Maintenance And Service Manual
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HP EliteBook 6 G1i 13 inch Notebook AI PC Maintenance And Service Manual

HP EliteBook 6 G1i 13 inch Notebook AI PC Maintenance And Service Manual

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Maintenance and Service Guide
HP EliteBook 6 G1i 13 inch Notebook AI PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP EliteBook 6 G1i 13 inch Notebook AI PC

  • Page 1 Maintenance and Service Guide HP EliteBook 6 G1i 13 inch Notebook AI PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP Inc. to be bound by the terms of the HP End Not all features are available in all under license. Chrome is a trademark of User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.

  • Page 4: Table Of Contents

    Preventing electrostatic damage to equipment............................31 Personal grounding methods and equipment............................31 Grounding the work area......................................32 Recommended materials and equipment..............................32 Cleaning your computer........................................33 Enabling HP Easy Clean (select products only) ............................33 Removing dirt and debris from your computer............................33...
  • Page 5 Heat sink ..............................................76 System board .............................................77 Top cover and keyboard......................................80 7 Computer Setup (BIOS), TPM, and HP Sure Start..............................82 Using Computer Setup .......................................... 82 Navigating and selecting in Computer Setup ............................82 Restoring factory settings in Computer Setup............................82 Updating the BIOS .........................................83...
  • Page 6 Backing up information and creating recovery media...........................86 Using Windows tools for backing up.................................86 Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select products only)................................................86 Restoring and recovering your system..................................86 Creating a system restore .......................................87 Restoring and recovery methods ..................................87...
  • Page 7 Swollen notebook batteries ......................................106 Swollen battery is not a safety issue ................................106 Discontinue using a swollen battery ................................106 Replace a swollen battery......................................106 Minimize battery swelling........................................106 HP Adaptive Battery Optimizer (consumer notebooks)........................107 HP Battery Health Manager (commercial notebooks)........................107 14 Recycling................................................108 Index....................................................109...

  • Page 8: Product Description

    33.8 cm (13.3 in), bent type panel, narrow bezel, camera privacy cover Nontouch WUXGA (1920 x 1200), LCD, UWVA, antiglare, low blue light, sRGB 100%, HP Sure View 5 privacy panel, 800 nits WUXGA (1920 x 1200), LCD, UWVA, antiglare, WLED + low blue light, low power, sRGB 100%, 400 nits WUXGA (1920 x 1200), LCD, UWVA, antiglare, WLED, sRGB 62.5%, 300 nits...
  • Page 9 Table 1-1 Product components and their descriptions (continued) Category Description ● 8 GB (8 × 1) (PRC) Primary storage Solid-state drives, PCIe, NVMe, M.2 2280 2 TB, Gen4 × 4, three layer cell (TLC) 2 TB, Gen4 × 4, TLC (PRC) 1 TB, Gen4 ×...
  • Page 10 Low Power Wide Area Network (LPWAN) (select products only) Qualcomm 9205 LTE-M (CAT-M1 fSVC) ● Supports HP Protect & Trace with Wolf Connect service through the subscription term, but does not support mobile broadband use Ports Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video Audio-out (headphone)/audio-in (microphone) combo jack HDMI 2.
  • Page 11 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise available with a Volume Licensing Agreement)

  • Page 12: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...
  • Page 13 USB Type-C 40 Gbps power connector and Connects an AC adapter that has a USB Type-C connector, Thunderbolt™ port with HP Sleep and Charge supplying power to the computer and, if needed, charging the and DisplayPort output computer battery.

  • Page 14: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 15 For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Chapter 2 Components...

  • Page 16: Keyboard Area

    Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode.

  • Page 17: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 18: Power Key And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing.
  • Page 19 Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint reader. Table 2-6 Power key and fingerprint reader and their descriptions Component Description Power key ● When the computer is off, press the key briefly to turn on the computer.

  • Page 20: Special Keys

    Table 2-6 Power key and fingerprint reader and their descriptions (continued) Component Description Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. ■ Swipe down across the fingerprint reader. IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

  • Page 21: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description Power key ● When the computer is off, press the key briefly to turn on the computer. ● When the computer is on, press the key briefly to initiate Sleep. ●...

  • Page 22: Rear

    Table 2-8 Bottom components and their descriptions (continued) Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 23 Table 2-10 Service label components Component Serial number Product ID HP product name Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components Component HP product name Chapter 2 Components...
  • Page 24 Table 2-12 Service label components (continued) Component Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 25: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 26 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly: Display spare parts are available only as subcomponents. For spare part Not available as a information, see Display assembly subcomponents on page spare part Top cover and keyboard NOTE: For a detailed list of country codes, see...
  • Page 27 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 32 GB, nM N77400-001 32 GB, NMIC N97399-001 16 GB, nM N77399-001 16 GB, NMIC N93773-001 12 GB, nM P33447-001 12 GB, NMIC P37784-001 8 GN, nM N77398-001 (9b) Memory module shield (included in the Miscellaneous Kit)

  • Page 28: Display Assembly Subcomponents

    Computer major component descriptions and part numbers (continued) Item Component Spare part number (13) WWAN module HP 4G CAT16 P08117-005 Qualcomm 9205 LTE-M (CAT-M1 fSVC) P11676-005 WWAN antenna protector and foil (included in the Miscellaneous Kit (not illustrated) P33250-001 WWAN gasket (included in the Miscellaneous Kit) (not illustrated)
  • Page 29 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel Model with an infrared camera and privacy display N96500-001 Models with an infrared camera N96498-001 Models with an FHD camera N96499-001 Models without a camera P33247-001 Display panel (includes cable and display and bezel adhesive) Touch panel, 300 nits...

  • Page 30: Miscellaneous Parts

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Nontouch panel, 400 nits P35023-001 Nontouch panel, privacy display, 800 nits P35022-001 Camera/microphone module cable (included in the Display Cable Kit (includes display and P33252-001 bezel adhesive) Camera/microphone module (includes sponge and display and bezel adhesive) NOTE: The camera/microphone module cable is included in the Display Cable Kit, spare part...
  • Page 31 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number 120 W HP Smart adapter (PFC, 7.4 mm, slim) L89695-001 65 W (nPFC, USB-C®, 1.8 m [6.0 ft]) L67440-001 65 W AC adapter (nPFC, USB Type-C, 1.8 m [6.6 ft], halogen free)
  • Page 32 HP USB Type-C dock (includes cable) N64086-001 HP Thunderbolt 4 100 W G6 Dock (with WLAN) P34015-001 HP Thunderbolt 4 100 W G6 Dock (without WLAN) (TAA) P34016-001 HP Thunderbolt 4 180 W G6 Dock (with WLAN) P34009-001 HP Thunderbolt 4 180 W G6 Dock (without WLAN) (TAA)
  • Page 33 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number USB mouse L95713-001 HP 125 Laser Wired Mouse M27884-001 HP 510/515 Rechargeable Mouse N86885-001 External keyboard P21347-001 HP 320 Wired Keyboard P24877-001 HP 125 G2 Wired Keyboard...
  • Page 34 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Europe N24669-001 For use in India N24679-001 For use in Israel N24678-001 For use in Japan N24680-001 For use in North America N24671-001 For use in the People's Republic of China N24676-001 For use in South Africa N24674-001...
  • Page 35 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Australia N24670-001 For use in Denmark N24672-001 For use in Europe N24669-001 For use in India N24679-001 For use in Israel N24678-001 For use in Japan N24680-001 For use in North America N24671-001...

  • Page 36: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 37: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 38: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 39: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 40: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 41: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 42: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
  • Page 43 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 44 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 45: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 46 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover: Close the computer and rest it upside down on a flat work surface with the front toward you. Loosen the five Phillips captive screws that secure the bottom cover to the computer. Use a plastic, thin tool (1) to separate the rear edge of the bottom cover from the computer.
  • Page 47 ● Remove the service tag label from the inside of the old bottom cover and place it on the outside of the new bottom cover. Be sure to keep these labels with the computer, as the label is required for any future repairs. Service tag and Feature Byte labels NOTE: Label appearance might vary.

  • Page 48: Battery

    Regulatory, Safety, and Environmental Notices . To access For additional battery information, see the this guide, select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Prepare the computer for disassembly (see Preparation for disassembly on page 38).
  • Page 49 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 50: Installing A New Battery

    This procedure requires removing the battery or disconnecting the battery cable. Use care to avoid bending, twisting, or puncturing the battery regardless of its condition. Failure to follow this replacement guide or to use HP recommended tools might damage the system and/or cause a safety hazard.
  • Page 51 Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 52 Open the empty battery containment tray. Remove the paper backing layer from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery. Press down on the indentations on the tray (3) to adhere it to the battery. Installing a new battery...
  • Page 53 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Install the battery using the revive kit: Open the containment tray that includes the new battery.
  • Page 54 Turn the tray (1) over so the battery is facing downward, and then insert the battery (2) into the computer. Adhesive secures the battery to the tray. Rotate to lock the latches (1) to secure the battery. Number of latches and latch locations might vary.

  • Page 55: Solid-State Drive

    Connect the battery cable to the system board. The connector location might vary. NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on. Solid-state drive To remove the solid-state drive (SSD), use these procedures and illustrations. Table 5-3 SSD descriptions and part numbers Description...
  • Page 56 Remove the SSD: Remove the Phillips M2.0 × 2.5 screw (1) and the Phillips M2.0 × 4.0 screw (2) that secure the SSD shield to the computer. Remove the SSD shield (3). Remove the SSD (4) by pulling the drive away from the slot at an angle. Be sure a thermal pad is installed on the SSD shield before installing a new SSD.

  • Page 57: Wwan Module

    To remove the WWAN module, use this procedure and illustration. Table 5-4 WWAN module descriptions and part numbers Description Spare part number HP 4G CAT16 P08117-005 Qualcomm 9205 LTE-M (CAT-M1 fSVC) P11676-005 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 58 Table 5-4 WWAN module descriptions and part numbers (continued) Description Spare part number WWAN module antenna protector (included in the Miscellaneous Kit) P33250-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 59: Memory Modules

    If the WWAN antenna is not connected to the terminal on the WWAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To replace the WWAN module, reverse the removal procedures. NOTE: The WWAN module is designed with a notch to prevent incorrect insertion. Memory modules To remove the memory modules, use this procedure and illustration.
  • Page 60 Remove the memory module shield (1). IMPORTANT: When replacing the memory module shield, be sure to insert the edges of the shield into the clips (2) that are built into the system board. To protect a memory module after removal, place it in an electrostatic-safe container. Spread the two retention clips outward (1) until the memory module tilts up at a 45°...

  • Page 61: Wlan Module

    Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2). Press down on the module until the side retention clips snap into place (3). WLAN module To remove the WLAN module, use this procedure and illustration.
  • Page 62 Remove the WLAN module: Remove the antenna protector (1) that secures the WLAN antenna cables to the WLAN module. Carefully disconnect the WLAN antenna cables (2) from the terminals on the WLAN module. Computer models have either one or two WLAN antennas. On models with two antennas, the #1 WLAN antenna cable connects to the WLAN module #1 Main terminal.

  • Page 63: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 64: Fan

    Remove the speakers (5) from the computer. NOTE: When removing the speakers, make note of the location of the rubber isolator locations (6). The absence of or damage to these isolators can result in degraded speaker performance. To replace the speakers, reverse the removal procedures. To remove the fan, use these procedures and illustrations.

  • Page 65: I/O Board

    Remove the fan (4) from the system board. To replace the fan, reverse the removal procedures. I/O board To remove the I/O board, use this procedure and illustration. Table 6-3 I/O board descriptions and part numbers Description Spare part number I/O board (includes nano SIM slot, RJ-45 jack, and USB port) For use in vPro models with WWAN N96226-001...

  • Page 66: Display Assembly

    Remove the RJ-45 jack cover (6) from the computer. Lift the back inside of the board (7) up, and then pull it (8) up and into the computer to remove it from the computer. To replace the I/O board, reverse the removal procedures. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations.
  • Page 67 Release the cables from the retention clips (4). Remove the WLAN antenna protector (1) from the WLAN module. The WLAN antenna protector is included in the Miscellaneous Kit, spare part number P33250-001. Carefully disconnect the WLAN antenna cables (2) from the terminals on the WLAN module. The #1 WLAN antenna cable connects to the WLAN module #1 Main terminal.
  • Page 68 Remove the five Phillips M2.5 × 4.0 screws that secure the display assembly to the computer. Swing the top edge of the display assembly (1) down and away from the computer until it rests at a 90-degree angle. Separate the display assembly (2) from the computer. To remove the display bezel and access the display assembly internal components: To avoid damaging the display panel, do not use a tool to release the inside edges of the display bezel.
  • Page 69 In the following sequence, release the top (2), left (3) and right, and bottom (4) edges of the display bezel from the display assembly. Remove the display bezel (5). The display bezel is available using the following spare part numbers: ●...
  • Page 70 Carefully pull the tape (3) up as far as it will stretch. When replacing the display panel retention tape, place the tape in the locations shown in the following image. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display back cover.
  • Page 71 Disconnect the display panel cable (4) from the display panel. The display panel is available using the following spare part numbers: ● P35021-001: Touch panel, 300 nits ● P35020-001: Nontouch panel, 300 nits ● P35023-001: Nontouch panel, 400 nits ● P35022-001: Nontouch privacy panel, 800 nits To remove the display panel cable: Release the display panel cable from the retention clips (1) and routing channel that are built...
  • Page 72 Detach the camera (2) and cable (3) from the display back cover. The camera and cable are attached with double-sided adhesive. Disconnect the cable from the ZIF connector (1) on the camera, and then disconnect the display panel cable (2) from the camera. The display panel cable is included in the Display Cable Kit, spare part number P33252-001.
  • Page 73 When installing a new IR camera, be sure to add new tape that matches the shape of the tape on the old camera module. To remove an FHD camera or the microphone: Starting on the left side of the camera, use a tool (1) to release the camera. Lift the camera (2) up, and then disconnect the cable from the reverse ZIF connector (3) on the module.
  • Page 74 To remove the ALS board: Disconnect the cable from the ZIF connector (1) on the ALS board. Use a tool (2) to detach the ALS board from the display back cover. The board is attached with double-sided adhesive. Remove the ALS board (3). The ALS board is available using spare part number N96247-001.
  • Page 75 Detach the WWAN antennas (2) from the display back cover. The WLAN antennas are attached with double-sided adhesive. Release the adhesive tabs (1) that secure the WLAN antenna cables to the display back cover. Detach the WLAN antennas (2) from the display back cover. The WLAN antennas are attached to the display back cover with double-sided adhesive.

  • Page 76: Wwan Connector Board

    Remove the cables (3) from the left hinge. Remove the hinges (4). The hinges are available using spare part number N96249-001. To reassemble and replace the display assembly, reverse the removal procedures. WWAN connector board To remove the WWAN connector board, use this procedure and illustration. Table 6-4 WWAN connector board descriptions and part numbers Description...

  • Page 77: Ssd Board

    Lift the board (4) up enough to access the connector underneath. Disconnect the cable from the ZIF connector (5) on the bottom of the WWAN connector board. To replace the WWAN connector board, reverse the removal procedures. SSD board To remove the SSD board, use this procedure and illustration. Table 6-5 SSD board description and part number Description...

  • Page 78: Fingerprint Reader

    Remove the SSD board (2) from the computer. To replace the SSD board, reverse the removal procedures. Fingerprint reader To remove the fingerprint reader, use this procedure and illustration. Table 6-6 Fingerprint reader descriptions and spare part numbers Description Spare part number Fingerprint reader N96242-001 Fingerprint reader cable...

  • Page 79: Nfc Module

    Remove the fingerprint reader (4) from the computer. To replace the fingerprint reader, reverse the removal procedures. NFC module To remove the NFC module, use this procedure and illustration. Table 6-7 NFC module descriptions and part numbers Description Spare part number NFC module 914758-001 NFC module cable (included in the Cable Kit)

  • Page 80: Touchpad

    Detach the NFC module (4) from the computer. The NFC module is attached to the computer with double-sided adhesive. To replace the NFC module, reverse the removal procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-8 Touchpad descriptions and part numbers Description Spare part number...

  • Page 81: Smart Card Reader

    Remove the four Phillips M2.0 × 2.5 broadhead screws (5) that secure the touchpad to the computer. Remove the three Phillips M1.5 × 2.9 screws (6) that secure the touchpad to the computer. Lift the bottom edge of the touchpad (7) upward, and the pull the touchpad (8) away from the computer and out from under the bottom edge of the system board.

  • Page 82: Audio Jack Board

    Remove the smart card reader (4) from the computer. To install the smart card reader, reverse this procedure. Audio jack board To remove the audio jack board, use this procedure and illustration. Table 6-10 Audio jack board descriptions and part numbers Description Spare part number Audio jack board...

  • Page 83: Heat Sink

    Lift the left side of the audio jack board (4) up, and then remove it (5) from the computer. To replace the audio jack board, reverse the removal procedures. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-11 Heat sink description and part number Description...

  • Page 84: System Board

    Remove the heat sink (2) from the system board. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
  • Page 85 Table 6-12 System board descriptions and part numbers (continued) Description Spare part number Intel Core Ultra 7 255U processor P35016-601 Intel Core Ultra 7 255U processor, with WWAN P35017-001 Intel Core Ultra 5 235U processor P35014-601 Intel Core Ultra 5 235U processor, with WWAN P35015-001 Intel Core Ultra 5 225U processor P35012-601...
  • Page 86 ● NFC cable (ZIF) (10) ● Fingerprint reader cable (ZIF) (select products only) (11) ● I/O board cable (reverse ZIF) (12) Remove the two Phillips M2.0 × 2.3 screws (1) that secure the system board to the computer. Remove the three Phillips M2.0 × 4.7 screws (2) that secure the system board and I/O bracket to the computer.

  • Page 87: Top Cover And Keyboard

    Lift the left side of the system board (1) until it rests at an angle, and then remove the system board (2) by sliding it up and to the left at an angle. When removing the system board, be sure to make note of the location of the middle hook (3). The middle hook can be dislodged when removing the system board.
  • Page 88 Table 6-14 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Denmark, Finland, and -DH1 Latin America -161 Taiwan -AB1...

  • Page 89: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 90: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding...

  • Page 91: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 92: Changing The Boot Order Using The F9 Prompt

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 93: Backing Up, Restoring, And Recovering

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 94: Creating A System Restore

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 95: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery USB flash drive, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.

  • Page 96: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 97: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 98: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 99: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 100: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 101: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 102: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 103: Display Specifications

    Table 10-1 Computer specifications (continued) Metric U.S. Nonoperating –15 m to 12, 1 92 m –50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Display specifications This section provides specifications for your display.
  • Page 104 Table 10-3 Solid-state drive specifications (continued) 512 GB* 1 TB* 2 TB* Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs Sequential write up to 1550 MBps up to 1550 MBps up to 2670 MBps Random write Up to 100,000 IOPs Up to 100,000 IOPs...

  • Page 105: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 106 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 107: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 108: Questions And Answers

    Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and settings for connections. However, the administrator can configure the system to allow users to store data locally. The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup password.
  • Page 109 The DIMM SPD memory contains information about the memory module, such as size, serial number, data width, speed and timing, voltage, and thermal information. This information is written by the module manufacturer and stored on an EEPROM. You cannot write to this EEPROM when the memory module is installed in a computer.

  • Page 110: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 111 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden...
  • Page 112 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 113: Swelling Or Deformation Of Notebook Battery

    HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety issue.

  • Page 114: Hp Adaptive Battery Optimizer (Consumer Notebooks)

    HP Adaptive Battery Optimizer (consumer notebooks) HP Adaptive Battery Optimizer technology can help mitigate the factors that cause the battery to swell. It is available on select HP OMEN, HP Spectre, HP Pavilion, and HP ENVY notebook computers. HP Adaptive Battery Optimizer has been available on select gaming notebooks since 2019 and select consumer notebooks since 2020.

  • Page 115: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 14 Recycling...

  • Page 116: Index

    Index boot order caring for wood veneer 35 changing using the f9 disinfecting 34 AC adapter prompt 85 HP Easy Clean 33 spare part numbers 23 boot order, changing 88 removing dirt and debris 33 adapter bottom cover components spare part numbers 24...
  • Page 117 80 fn 13 removal 68 spare part number 19, 80 Windows 13 spare part number 23, 69 model name 1 Windows Copilot 13 HP PC Hardware Diagnostics UEFI mouse, spre part numbers 25 downloading 92 failure ID code 91 Index...
  • Page 118 2 USB Type-C power connector Recovery Download specifications 96 and Thunderbolt port with Tool 86 spare part country codes 80 HP Sleep and Charge 6 creating using Windows speakers power button, identifying 12, 14 tools 86 illustrated 21 power connector...
  • Page 119 20, 69 USB powered port, identifying 5, WWAN connector board cable illustrated 20 USB Type-C power connector and spare part number 20 Thunderbolt port with HP Sleep WWAN gasket and Charge, identifying 6 spare part number 21 WWAN module illustrated 21...

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