HP EliteBook 6 G1i 14 inch Notebook AI PC Maintenance And Service Manual
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HP EliteBook 6 G1i 14 inch Notebook AI PC Maintenance And Service Manual

HP EliteBook 6 G1i 14 inch Notebook AI PC Maintenance And Service Manual

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Maintenance and Service Guide
HP EliteBook 6 G1i 14 inch Notebook AI PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP EliteBook 6 G1i 14 inch Notebook AI PC

  • Page 1 Maintenance and Service Guide HP EliteBook 6 G1i 14 inch Notebook AI PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP Inc. to be bound by the terms of the HP End Not all features are available in all under license. Chrome is a trademark of User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 39 for details. Accessing parts described in Removal and replacement procedures for authorized service provider parts on page 57 can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Preventing electrostatic damage to equipment............................32 Personal grounding methods and equipment............................32 Grounding the work area......................................33 Recommended materials and equipment..............................33 Cleaning your computer........................................34 Enabling HP Easy Clean (select products only) ............................34 Removing dirt and debris from your computer............................34...
  • Page 6 7 Backing up, restoring, and recovering....................................81 Backing up information and creating recovery media............................81 Using Windows tools for backing up..................................81 Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select products only)................................................81 Restoring and recovering your system..................................81 Creating a system restore ......................................
  • Page 7 Accessing HP PC Hardware Diagnostics Windows..........................88 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........88 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)....89 Downloading HP PC Hardware Diagnostics Windows........................89 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........89 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........89...
  • Page 8 Swollen notebook batteries ......................................105 Swollen battery is not a safety issue ................................105 Discontinue using a swollen battery ................................105 Replace a swollen battery......................................105 Minimize battery swelling........................................105 HP Adaptive Battery Optimizer (consumer notebooks)........................106 HP Battery Health Manager (commercial notebooks)........................106 14 Recycling................................................107 Index....................................................108 viii...

  • Page 9: Product Description

    (VRR) WUXGA (1920 x 1200), LCD, UWVA, antiglare, WLED + low blue light, low power, sRGB 100%, 400 nits WUXGA (1920 x 1200), LCD, UWVA, antiglare, low blue light, sRGB 100%, HP Sure View 5 privacy display, 800 nits WUXGA (1920 x 1200), LCD, UWVA, antiglare, WLED, low power, sRGB 62.5%, 300 nits Touch WUXGA (1920 x 1200), LCD, UWVA, antiglare, sRGB 62.5%, low power, 300 nits...
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description ● Wide dynamic range Screen-to-body ratio: 88.80% ● Memory Two customer-replaceable memory module slots supporting up to 64 GB of RAM DDR5-5600 dual-channel support Supports the following configurations: ● 64 GB (32 × 2) ●...
  • Page 11 ● Supports Global Series Low Power Wide Area Network (LPWAN) (select products only) Qualcomm 9205 LTE-M (CAT-M1 fSVC) Supports HP Protect & Trace with Wolf Connect service through the subscription term, but does ● not support mobile broadband use Ports HDMI 2.
  • Page 12 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise available with a Volume Licensing Agreement)
  • Page 13 Table 1-1 Product components and their descriptions (continued) Category Description Bottom cover Battery Solid-state drive Memory modules WLAN module WWAN module SIM card Product description...

  • Page 14: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...
  • Page 15 USB Type-C 40 Gbps power connector and Connects an AC adapter that has a USB Type-C connector, Thunderbolt™ port with HP Sleep and Charge supplying power to the computer and, if needed, charging the and DisplayPort output computer battery.

  • Page 16: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 17 Table 2-3 Display components and their descriptions Component Description WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local area networks (WLANs). WWAN antennas* (2) Send and receive wireless signals to communicate with wireless wide area networks (WWANs) and low-power wide area networks (LPWAN).

  • Page 18: Keyboard Area

    ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes.

  • Page 19: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 20: Power Key And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing.
  • Page 21 Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint reader. Table 2-6 Power key and fingerprint reader and their descriptions Component Description Power key ● When the computer is off, press the key briefly to turn on the computer.

  • Page 22: Special Keys

    Table 2-6 Power key and fingerprint reader and their descriptions (continued) Component Description Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. ■ Swipe down across the fingerprint reader. IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

  • Page 23: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description Power key ● When the computer is off, press the key briefly to turn on the computer. When the computer is on, press the key briefly to initiate ● Sleep. ●...

  • Page 24: Rear

    Table 2-8 Bottom components and their descriptions (continued) Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 25 Table 2-10 Service label components Component Serial number Product ID HP product name Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components Component HP product name Labels...
  • Page 26 Table 2-12 Service label components (continued) Component Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 Components...

  • Page 27: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 28 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, Display assembly subcomponents on page Top cover with keyboard NOTE: For a detailed list of country codes, see...
  • Page 29 Intel AX211 Wi-Fi 6E Bluetooth 5.3 non-vPro WW WLAN (non-vPro) M53366-001 Intel AX211 Wi-Fi 6E Bluetooth 5.3 non-vPro WW WLAN (vPro) M53363-005 (15) WWAN module HP 4G CAT16 P08117-005 (16) Memory modules (DDR5, PC-5600) 32 GB (nM) N77400-001 32 GB (NMIC)

  • Page 30: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 16 GB (nM) N77399-001 16 GB (NMIC) N93773-001 12 GB (nM) P33447-001 12 GB (NMIC) P37784-001 8 GB N77398-001 (17) Memory cover (available in the Misc Parts Kit) P33250-001 (18) SSD cover (Included in the SSD Support Kit)
  • Page 31 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel For use in models with an IR camera N96561-001 For use in models with an FHD camera N96562-001 For use in models with a microphone only, no camera N96563-001 For use in models with a privacy display and IR camera N96564-001...

  • Page 32: Miscellaneous Parts

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number 5 MP + IR camera P35429-001 Microphone module (includes panel and bezel adhesives) (not illustrated) N99998-001 Ambient light sensor N96911-001 Display panel (includes cables and panel and bezel adhesives) NOTE: Display panel tape is available in the Tape Kit as spare part number P01183-001.
  • Page 33 HP Business 14. 1 Laptop Sleeve M55008-001 HP 16 inch Executive Laptop Bag M19980-001 HP Executive 16 Laptop Backpack N19979-001 HP Prelude Pro 15.6 Top Load Case M03618-001 HP Prelude Pro 15.6 Backpack M03617-001 HP Prelude 15.6 Backpack M16116-001 HP Prelude 15.6 Top Load Case...
  • Page 34 HP USB Type-C dock (includes cable) N64086-001 HP Thunderbolt 4 100 W G6 Dock (with WLAN) P34015-001 HP Thunderbolt 4 100 W G6 Dock (without WLAN) (TAA) P34016-001 HP Thunderbolt 4 180 W G6 Dock (with WLAN) P34009-001 HP Thunderbolt 4 180 W G6 Dock (without WLAN) (TAA)
  • Page 35 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number HP nano lock 918431-001 Mouse HP 235 3 button wireless mouse M86086-001 HP 435 wireless mouse M62277-001 USB mouse L95713-001 HP 125 Laser Wired Mouse M27884-001 HP 510/515 Rechargeable Mouse...
  • Page 36 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in the United Kingdom M82711-001 Power cord (C5, 1.0 m [3.3 ft], premium with tag): For use in Australia N24670-001 For use in Denmark N24672-001 For use in Europe N24669-001 For use in India...
  • Page 37 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Argentina L32029-001 For use in Brazil L32030-001 For use in Italy L32031-001 Power cord (C13, 1.0 m [3.3 ft], premium with tag LW) For use in Australia N24670-001 For use in Denmark N24672-001...

  • Page 38: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 39: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 40: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 41: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 42: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 43: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 44: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Chapter 4 Removal and replacement procedures preliminary requirements...
  • Page 45 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 46 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 47: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 48 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 39). Remove the bottom cover: Close the computer and rest it upside down on a flat work surface with the front toward you. Loosen the five captive Phillips screws that secure the bottom cover to the computer. Insert a nonmarking, nonconductive tool (1) into the seam in the top middle of the computer, and then release the bottom cover (2) from the computer.
  • Page 49 ● Remove the service tag label from the inside of the old bottom cover and place it on the outside of the new bottom cover. Be sure to keep these labels with the computer, as the label is required for any future repairs. Service tag and Feature Byte labels NOTE: Label appearance might vary.

  • Page 50: Battery

    Battery The battery removal procedure differs depending on whether you are removing and replacing the existing battery or installing a new battery. To install a new battery, you must use a revive kit. ● To remove and replace the existing battery, see Removing and reinstalling the same battery on page ●...

  • Page 51: Installing A New Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 52 Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 53 Disconnect the battery cable from the system board. The connector location might vary. Open the empty battery containment tray. Remove the paper backing layer from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery.
  • Page 54 Press down on the indentations on the tray (3) to adhere it to the battery. Rotate to unlock the latches (1) that secure the battery to the computer. Number of latches and latch locations might vary. Lift the top of the tray (2) to remove the battery from the computer. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 55 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Install the battery using the revive kit: Open the containment tray that includes the new battery.

  • Page 56: Memory Modules

    Lift the containment tray (2) off the battery. Connect the battery cable to the system board. The connector location might vary. NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on. Memory modules To remove the memory modules, use this procedure and illustration.
  • Page 57 Table 5-3 Memory module descriptions and part numbers (continued) Description Spare part number Memory cover (available in the Misc Parts Kit) P33250-001 Before removing the memory, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 39).

  • Page 58: Solid-State Drive

    To install a memory module, reverse the removal procedures. Solid-state drive To remove the solid-state drive (SSD), use this procedure and illustration. Table 5-4 Solid-state drive descriptions and part numbers Description Spare part number 2 TB, TLC, nM N77396-001 1 TB, TLC, nM N77395-001 1 TB, TLC, NMIC N22908-001...
  • Page 59 Disconnect the battery cable from the system board (see Removing and reinstalling the same battery on page 42). Remove the SSD: Remove the Phillips M2.0 × 2.5 screw (1) from the drive assembly. Remove the Phillips M2.0 × 4.0 screw (2) from the drive assembly. Remove the shield (3) from the drive, and then pull the drive (4) out of the slot.

  • Page 60: Wlan Module

    To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-5 WLAN module descriptions and part numbers Description Spare part number Intel BE201 Wi-Fi 7 Bluetooth 5.4 non-vPro WW WLAN (non-vPro™)

  • Page 61: Wwan Module Or Cat-M Wireless Module

    To remove the WWAN module or CAT-M wireless, use this procedure and illustration. Table 5-6 WWAN module and CAT-M wireless module descriptions and part numbers Description Spare part number HP 4G CAT16 P08117-005 Qualcomm 9205 LTE-M (CAT-M1 fSVC) P11676-005 IMPORTANT:...
  • Page 62 devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 39).
  • Page 63 If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Remove the Cat-M wireless module: Remove any antenna protectors from the module. Remove the tape (1) from the module.
  • Page 64 When installing a Cat-M wireless module, if a spacer is not installed, place a spacer onto the screw hole. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 65: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 66: Fingerprint Reader Board

    Remove the speakers (4). NOTE: When removing the speakers, make note of the location of the rubber isolators (5) in the screw holes. The absence of or damage to these isolators can result in degraded speaker performance. To install the speakers, reverse this procedure. Fingerprint reader board To remove the fingerprint reader board, use this procedure and illustration.

  • Page 67: Fan

    Remove the fingerprint reader board (4) from the computer. To install the fingerprint reader board, reverse this procedure. To remove the fan, use this procedure and illustration. Table 6-3 Fan descriptions and part numbers Description Spare part number Fan for use in models with UMA 15 W models N96441-001 Fan for use in models with UMA or discrete 28 W models N96442-001...

  • Page 68: Smart Card Reader

    Remove the fan (3) from the computer. To install the fan, reverse this procedure. Smart card reader To remove the smart card reader, use this procedure and illustration. Table 6-4 Smart card reader descriptions and part numbers Descriptions Spare part numbers Smart card reader N96232-001 Smart card reader cable (included in Cable Kit)

  • Page 69: Nfc Module

    Remove the bracket (2). Disconnect the cable from the ZIF connector (1) on the smart card reader. Remove the smart card reader (2) from the computer. To install the smart card reader, reverse this procedure. NFC module To remove the NFC module, use this procedure and illustration. NFC module...

  • Page 70: I/O Board

    Table 6-5 NFC module descriptions and part numbers Description Spare part number NFC module 914758-001 NOTE: The NFC module spare part kit does not include the antenna. The antenna is included in the touchpad spare part kit. NFC module cable (included in Cable Kit) P35426-001 NFC antenna N96725-001...
  • Page 71 Table 6-6 I/O board descriptions and part numbers Description Spare part number I/O board for use in models with WLAN, WWAN, vPro P49567-001 I/O board for use in models with WLAN, no WWAN, vPro P49566-001 I/O board for use in models with WLAN, WWAN, non-vPro P49565-001 I/O board for use in models with WLAN, no WWAN, non-vPro P49564-001...

  • Page 72: Wwan Board

    To install the I/O board, reverse this procedure. WWAN board To remove the WWAN board, use this procedure and illustration. Table 6-7 WWAN board description and part number Description Spare part number WWAN board N96593-001 Before removing the WWAN board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 39).

  • Page 73: Touchpad

    To install the WWAN board, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-8 Touchpad descriptions and part numbers Description Spare part number Touchpad for use in models with NFC (includes cable) P46009-001 Touchpad for use in models without NFC (includes cable) P35041-001 Touchpad cable (included in Cable Kit) P35426-001...

  • Page 74: Heat Sink

    Remove the touchpad (7) from the computer. To install the touchpad, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-9 Heat sink descriptions and part numbers Description Spare part number Heat sink (UMA 28 W models) N96444-001 Heat sink (UMA 15 W models) N96443-001...
  • Page 75 Remove the heat sink (2) from the computer. Thoroughly clean the thermal grease from the surfaces of the heat sink and the system board components each time the heat sink is removed. Install gray thermal grease on the heat sink. Remove the heat sink from discrete models: In the order indicated on the heat sink, remove the six Phillips M2.0 ×...

  • Page 76: System Board

    Thoroughly clean the thermal grease from the surfaces of the heat sink and the system board components each time the heat sink is removed. Install thermal pads (1) and gray thermal grease (2) on the heat sink. To install the heat sink, reverse this procedure. System board To remove the system board, use these procedures and illustrations.
  • Page 77 Table 6-10 System board descriptions and part numbers (continued) Description Spare part number ● Intel Core Ultra 7 265U processor, WWAN models P37433-601 ● Intel Core Ultra 7 255U processor P37428-601 ● Intel Core Ultra 7 255U processor (models with backlit keyboard) P46473-601 ●...
  • Page 78 ● Heat sink (see Heat sink on page 66). Remove the system board: Disconnect the following cables from the system board: ● Remove the antenna cover from the WLAN module (select products only) (1) ● Antenna cables from the WLAN module (select products only) (2) ●...

  • Page 79: Display Assembly

    Remove the bracket (3) from the right edge of the board. Lift the side of the system board (1) upward, and then pull the system board (2) away from the connectors on the side of the computer to remove it. To install the system board, reverse this procedure.
  • Page 80 Remove the bottom cover (see Bottom cover on page 39). Disconnect the battery cable from the system board (see Removing and reinstalling the same battery on page 42). Remove the display assembly: (Select models only) Disconnect the antenna cables (1) from the WWAN module. (Select models only) Disconnect the WWAN cable from the system board connector (2).
  • Page 81 Remove the six Phillips M2.5 × 4.0 screws that secure the display assembly to the computer. Open the display (1) to approximately 170°. Separate the display assembly (2) from the computer. To remove the bezel: Insert a tool from the outside of the bezel to release the top (1) and the left and right sides (2). Insert a tool (3) into the hinge cover seam at the bottom of the bezel, and then separate the hinge cover from the display panel.
  • Page 82 N96562-001: Models with an FHD camera N96563-001: Models with a microphone only, no camera N96564-001: Models with a privacy display and IR camera P07881-001: Models with no camera or microphone To remove the display panel: The display panel is secured to the display enclosure with tape that is installed under the sides of the panel.
  • Page 83 Lift the tape (1) and the locking arm (2) from the connector on the display panel, and then disconnect the cable (3) from the panel. Display assembly...
  • Page 84 When installing a display panel, use the following illustration to determine tape installation locations on the inside of the display rear cover. To remove an IR camera module: Disconnect the cable from the ZIF connector (1) on the module. Starting on the left side of the module, use a tool (2) to release the module, and then remove the module (3).
  • Page 85 FHD camera module is available as spare part number P35428-001. The microphone module is available as spare part number N99998-001. NOTE: During installation, note that the cable routes under the camera module before it connects to the module. To remove the ambient light sensor (ALS): ■...
  • Page 86 Remove the three Phillips M2.0 × 2.0 screws (1) from each hinge. Remove the cables (2) from the left hinge. Remove the cables (3) from the right hinge. Remove the hinges (4) from the display. The hinges are available as spare part number N96454-001. To remove the display panel/camera cable on models with an IR camera: Disconnect the cable from the ZIF connector (1) on the camera module.
  • Page 87 Remove the cable from the clips (2) along the bottom near the left hinge. The display panel/camera cable is available as spare part number P35427-001. To remove the wireless antennas and cables: Remove the display cable and WLAN cables from the clips (1) near the left hinge. Remove the WWAN cable and WWAN antenna cables from the clips (2) near the right hinge.

  • Page 88: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top covers with keyboards. The second table provides the country codes. Table 6-11 Top cover with keyboard descriptions and part numbers Description...

  • Page 89: Backing Up, Restoring, And Recovering

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 90: Creating A System Restore

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 91: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery USB flash drive, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.

  • Page 92: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 93: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding...

  • Page 94: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 95: Changing The Boot Order Using The F9 Prompt

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 96: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 97: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 98: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 99: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 100: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 101: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 102: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 103: Display Specifications

    Display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 2560 × 1600 (2.5K) 1920 × 1200 (WUXGA) Surface treatment Antiglare Brightness 300 nits 400 nits 800 nits (privacy) Viewing angle UWVA Backlight...
  • Page 104 Table 10-3 Solid-state drive specifications (continued) 512 GB* 1 TB* 2 TB* Operating temperature 0°C to 70°C 0°C to 70°C 0°C to 70°C (32°F to 158°F) (32°F to 158°F) (32°F to 158°F) NOTE: *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

  • Page 105: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 106 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 107: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 108: Questions And Answers

    Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and settings for connections. However, the administrator can configure the system to allow users to store data locally. The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup password.
  • Page 109 The DIMM SPD memory contains information about the memory module, such as size, serial number, data width, speed and timing, voltage, and thermal information. This information is written by the module manufacturer and stored on an EEPROM. You cannot write to this EEPROM when the memory module is installed in a computer.

  • Page 110: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 111 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden...
  • Page 112 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 113: Swelling Or Deformation Of Notebook Battery

    HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety issue.

  • Page 114: Hp Adaptive Battery Optimizer (Consumer Notebooks)

    HP Adaptive Battery Optimizer (consumer notebooks) HP Adaptive Battery Optimizer technology can help mitigate the factors that cause the battery to swell. It is available on select HP OMEN, HP Spectre, HP Pavilion, and HP ENVY notebook computers. HP Adaptive Battery Optimizer has been available on select gaming notebooks since 2019 and select consumer notebooks since 2020.

  • Page 115: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...

  • Page 116: Index

    34 preventing damage 30-32 caring for wood veneer 36 esc key, identifying 14 backup, creating 81 disinfecting 35 backups 81 HP Easy Clean 34 removing dirt and debris 34 spare part number 25 components illustrated 21 battery bottom 15...
  • Page 117 HP PC Hardware Diagnostics UEFI left control zone, identifying 11 USB SuperSpeed 6, 7 downloading 91 left side components 6 USB Type-C power connector failure ID code 90 lights and Thunderbolt port with HP Hotkey Support camera 9 HP Sleep and Charge 7...
  • Page 118 60 smart card slot, identifying 8 solid-state drive USB powered port, identifying 6, illustrated 22 product description 2 USB Type-C power connector and spare part number 22 Thunderbolt port with HP Sleep specifications 95 and Charge, identifying 7 Index...

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