HP EliteBook 6 G1q Maintenance And Service Manual
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HP EliteBook 6 G1q Maintenance And Service Manual

HP EliteBook 6 G1q Maintenance And Service Manual

14 inch notebook next gen ai pc
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Maintenance and Service Guide
HP EliteBook 6 G1q 14 inch Notebook Next
Gen AI PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP EliteBook 6 G1q

  • Page 1 Maintenance and Service Guide HP EliteBook 6 G1q 14 inch Notebook Next Gen AI PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP to be bound by the terms of the HP End Not all features are available in all Inc. under license. Intel is a trademark of User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 34 for details. Accessing parts described in Removal and replacement procedures for authorized service provider parts on page 48 can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Preventing electrostatic damage to equipment............................27 Personal grounding methods and equipment............................27 Grounding the work area......................................28 Recommended materials and equipment..............................28 Cleaning your computer........................................29 Enabling HP Easy Clean (select products only) ............................29 Removing dirt and debris from your computer............................29...
  • Page 6 7 Backing up, restoring, and recovering....................................64 Backing up information and creating recovery media...........................64 Using Windows tools for backing up.................................64 Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select products only)................................................64 Restoring and recovering your system..................................64 Creating a system restore ......................................65...
  • Page 7 Accessing HP PC Hardware Diagnostics Windows..........................71 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant...........71 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only).....72 Downloading HP PC Hardware Diagnostics Windows.........................72 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........72 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........72...
  • Page 8 Discontinue using a swollen battery ................................88 Replace a swollen battery......................................88 Minimize battery swelling........................................88 HP Adaptive Battery Optimizer (consumer notebooks)........................89 HP Battery Health Manager (commercial notebooks)........................89 14 Recycling................................................90 Index....................................................91 viii...

  • Page 9: Product Description

    Product components and their descriptions Category Description Product Name HP EliteBook 6 G1q 14 inch Notebook Next Gen AI PC Processors Qualcomm® Snapdragon™ X Elite Qualcomm X Plus XIP-42-100 processor, 64 GB Qualcomm X Plus XIP-42-100 processor, MIPI, 64 GB...
  • Page 10 400 nits Touch-on-panel (TOP), LED, sRGB 62.5%, eDP 1.2 w/o panel self-refresh (PSR); typical brightness: 300 nits Low blue light (LBL), nontouchscreen, sRGB 100%, eDP1.4 + PSR + IOL, HP Sure View Gen5; typical brightness: 800 nits WLED + LBL, nontouchscreen, low power, sRGB 100%, eDP 1.4 + PSR2; typical brightness: 400 nits LED, nontouchscreen, sRGB 62.5%, eDP 1.2 w/o PSR;...
  • Page 11 - Power delivery (100 W input [20 V @ 5A and 20 V @ 3.25A]) - Data transfer - HDMI 2. 1 output up to 8 K @ 60 Hz with HDCP 2.3 with adapter capable of HDMI 2. 1 - HP Sleep & Charge Keyboard/pointing Keyboard...
  • Page 12 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise with a Volume Licensing Agreement) FreeDOS...

  • Page 13: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...
  • Page 14 Table 2-2 Left-side components and their descriptions Component Description HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High Definition Multimedia Interface (HDMI) device. USB 5 Gbps port Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in sleep mode.

  • Page 15: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Keyboard Area

    For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language.

  • Page 17: Touchpad Settings

    Touchpad settings You learn how to adjust the touchpad settings and components here. Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter.

  • Page 18: Lights

    Lights Use the illustration and table to identify the lights on the computer. Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy screen light On: Privacy screen is on.

  • Page 19: Power Key And Fingerprint Reader

    Power key and fingerprint reader Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box, and then select the Sign-on options app.

  • Page 20: Special Keys

    Table 2-6 Power key and fingerprint reader and their descriptions Component Description Power key ● When the computer is off, press the key briefly to turn on the computer. ● When the computer is on, press the key briefly to initiate Sleep.

  • Page 21: Bottom

    Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys . Windows key Opens the Start menu.

  • Page 22: Rear

    Table 2-8 Bottom components and their descriptions (continued) Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 23 Table 2-10 Service label components Component Serial number Product ID HP product name Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components Component HP product name Warranty period Product ID Serial number ●...

  • Page 24: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 25 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available as subcomponents, not as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page Top cover with keyboard...
  • Page 26 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number I/O board NOTE: The I/O board cables are available in the Cable Kit as spare part number P35572-001. The RJ-45 door is available as spare part number N96449-001 for metal models. I/O WLAN with cable P35570-001 I/O WWAN with cable...

  • Page 27: Display Assembly Subcomponents

    (13) WLAN Qualcomm Wi-Fi 7 +Bluetooth 5.4 P13806-005 Qualcomm Wi-Fi 6E +Bluetooth 5.3 P13807-005 (14) WWAN Qualcomm Snapdragon X72 5G HP Go Solution P19537-005 Qualcomm Snapdragon X72 5G Solution P14363-005 (15) Solid-state drive 1 TB, value (PRC) N77394-001 512 GB, value(PRC)
  • Page 28 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Bezel LCD, MIPI P35588-001 LCD, FHD P35589-001 LCD, MIPI, privacy P35590-001 Camera module Full high definition (FHD) with cable P46151-001 Infrared, MIPI P35578-001 Ambient light sensor Chapter 3 Illustrated parts catalog...

  • Page 29: Miscellaneous Parts

    65 W, nPFC, USB-C, 1.8 m (6.0 ft) L67440-001 65 W, USB Type-C N05175-001 65 W, nPFC, USB-C, 1.8 m (6 ft), HF N90678-001 Screw Kit P33251-001 Screw kit for docking P34017-001 Screw kit (for use with HP USB-C Dock G6) L64089-001 Miscellaneous parts...
  • Page 30 USB-C-to-USB-A adapter L65254-001 Poly BT700 Bluetooth USB adapter N46131-001 USB-C (male)-to-USB-C (male) adapter L65253-001 USB board with WLAN (for use with HP USB-C Dock G6) P34056-001 Power button (for use with HP USB-C Dock G6) P34106-001 Ambient light sensor N96911-001...
  • Page 31 747080-001 Thunderbolt dock 120 W (with cable) L15809-001 USB-C Dock G5 (with cable) L64086-001 HP Thunderbolt4 180 W dock, WLAN (with cable) P34009-001 HP Thunderbolt4 100 W dock, WLAN (with cable) P34015-001 Power cord (C5, 1.0 m [3.3 ft]) Argentina...
  • Page 32 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Thailand + ADP, bundle M85413-001 Power adapter, duckhead Japan L33157-001 Chapter 3 Illustrated parts catalog...

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 34: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 35: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 36: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 37: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 38: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 39: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
  • Page 40 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 41 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 42: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 43 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 34). Remove the bottom cover: Loosen the five captive Phillips screws that secure the bottom cover to the computer. Use a nonmarking, nonconductive tool (1) to release the edges of the bottom cover from the computer.
  • Page 44 ● Remove the service tag label from the inside of the old bottom cover and place it on the outside of the new bottom cover. Be sure to keep these labels with the computer, as the label is required for any future repairs. Service tag and Feature Byte labels NOTE: Label appearance might vary.

  • Page 45: Battery

    For additional battery information, see the Regulatory, Safety, and Environmental Notices . To access this guide, select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Before removing the battery, follow these steps:...

  • Page 46: Installing A New Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 47 Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 48 Disconnect the battery cable from the system board. The connector location might vary. Open the empty battery containment tray. Remove the paper backing layer from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery.
  • Page 49 Press down on the indentations on the tray (3) to adhere it to the battery. Rotate to unlock the latches (1) that secure the battery to the computer. Number of latches and latch locations might vary. Lift the top of the tray (2) to remove the battery from the computer. Installing a new battery...
  • Page 50 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Install the battery using the revive kit: Open the containment tray that includes the new battery.

  • Page 51: Wlan Module

    Lift the containment tray (2) off the battery. Connect the battery cable to the system board. The connector location might vary. NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on. WLAN module To remove the WLAN module, use this procedure and illustration.
  • Page 52 Before removing the WLAN module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 34). Disconnect the battery cable from the system board (see Installing a new battery on page 38).

  • Page 53: Wwan Module

    To remove the WWAN module, use this procedure and illustration. Table 5-4 WWAN module descriptions and part numbers Description Spare part number Qualcomm Snapdragon X72 5G HP Go Solution P19537-005 Qualcomm Snapdragon X72 5G Solution P14363-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 54: Solid-State Drive

    If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. To install the WWAN module, reverse this procedure. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration.
  • Page 55 Prepare the computer for disassembly (see Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 34). Disconnect the battery cable from the system board (see Installing a new battery on page 38). Remove the solid-state drive: Remove the Phillips M2.0 ×...

  • Page 56: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 57: Fan

    Remove the speakers (3) from the computer. To install the speakers, reverse this procedure. To remove the fan, use this procedure and illustration. Table 6-2 Fan description and part number Description Spare part number N96441-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34).

  • Page 58: Heat Sink

    Remove the three Phillips M2.0 × 5.0 screws (2) that secure the fan to the computer, and then remove the fan (3) from the computer. To install the fan assembly, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-3 Heat sink description and part number Description...

  • Page 59: Rj-45 Door

    Remove the heat sink (3) from the computer. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 60: Fingerprint Reader Board

    Table 6-4 RJ-45 door description and part number Description Spare part number RJ-45 door N96449-001 Before removing the RJ-45 door, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 34).

  • Page 61: I/O Frame

    Remove the battery (see Installing a new battery on page 38). Remove the fingerprint reader board: Disconnect the cable from the ZIF connector (1) on the fingerprint reader board. Remove the two Phillips M2.0 × 2.5 screws (2) that secure the fingerprint reader bracket to the computer.

  • Page 62: I/O Board

    Remove the I/O frame (2). To install the I/O frame, reverse this procedure. I/O board To remove the I/O board, use this procedure and illustration. Table 6-6 I/O board descriptions and part numbers Description Spare part number I/O WLAN with cable P35570-001 I/O WWAN with cable P35571-001...

  • Page 63: Touchpad

    Remove the I/O board (3) from the computer. To install the I/O board, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-7 Touchpad description and part number Description Spare part number Touchpad with cable P33246-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see...

  • Page 64: System Board

    Remove the touchpad from the computer (3). To install the touchpad, reverse this procedure. System board To remove the system board, use these procedures and illustrations. Table 6-8 System board descriptions and part numbers Description Spare part number System board (includes processor): Qualcomm X Plus XIP-42-100 processor, 64 GB P35562-601 Qualcomm X Plus XIP-42-100 processor, MIPI, 64 GB...
  • Page 65 Table 6-8 System board descriptions and part numbers (continued) Description Spare part number Qualcomm X Plus XIP-42-100 processor, 32 GB (PRC) P35558-601 Qualcomm X Plus XIP-42-100 processor, 32 GB P35559-601 Qualcomm X Plus XIP-42-100 processor, 32 GB, MIPI (PRC) P35560-601 Qualcomm X Plus XIP-42-100 processor, 32 GB, WWAN P35561-601 Qualcomm X Plus XIP-42-100 processor, 16 GB...
  • Page 66 Remove the nine Phillips M2.0 × 5.0 screws that secure the system board to the computer, tilt the system board up (1), and then remove it from the computer (2). Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 67: Display Assembly

    Remove the system board from the computer. To install the system board, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the subcomponent level.
  • Page 68 Separate the display assembly (3) from the computer. Flex the top (1) and the inside edges of the left and right sides of the bezel to release it (2). Slide a flat tool across the inside of the bottom of the bezel to release it, and then remove the bezel from the display.
  • Page 69 To remove the hinges from the display enclosure: Remove the three Phillips broadhead M2.0 × 2.0 screws (1) from each hinge. Remove the hinges (2) from the display. The display hinges are available as spare part number N96454-001. To remove the display panel: The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel.

  • Page 70: Top Cover With Keyboard

    To remove the camera module: ■ Disconnect the cable from the reverse ZIF connector (1) on the module, and then lift up evenly across the module (2) to peel the module up from the display back cover. The camera module is available as spare part number P35428-001 (FHD with cable) or P35578-001 (MIPI).
  • Page 71 Table 6-9 Keyboard with top cover descriptions and part numbers Description Spare part number Top cover with keyboard, backlit, spill-resistant, privacy P35579-001 Top cover with keyboard, backlit, spill-resistant P50558-001 Table 6-10 Spare part country codes For use in country or Spare part For use in country or Spare part...

  • Page 72: Backing Up, Restoring, And Recovering

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 73: Creating A System Restore

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 74: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery USB flash drive, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.

  • Page 75: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 76: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding...

  • Page 77: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 78: Changing The Boot Order Using The F9 Prompt

    To dynamically choose a boot device for the current startup sequence, follow these steps. Access the Boot Device Options menu: ● Turn on or restart the computer, and when the HP logo appears, press to enter the Boot Device Options menu.

  • Page 79: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 80: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 81: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 82: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 83: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 84 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 85: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 86: Solid-State Drive Specifications

    300 nits (WUXGA, sRGB 62.5%, 8-bit, touchscreen) 300 nits (WUXGA, sRGB 62.5%, 8-bit) 400 nits (WUXGA, sRGB, low blue light, low power) 400 nits (2.5k, AD-100) 800 nits (WUXGA, sRGB 100%, HP Sure View Viewing angle UWVA Backlight WLED Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives.
  • Page 87 Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Operating temperature 0°C to 70°C (32°F to 0°C to 70°C (32°F to 0°C to 70°C (32°F to 158°F) 158°F) 158°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly.

  • Page 88: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 89 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 90: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 91: Questions And Answers

    Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and settings for connections. However, the administrator can configure the system to allow users to store data locally. The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup password.

  • Page 92: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 93: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 94 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI...
  • Page 95 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 96: Swelling Or Deformation Of Notebook Battery

    HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety issue.

  • Page 97: Hp Adaptive Battery Optimizer (Consumer Notebooks)

    HP Adaptive Battery Optimizer (consumer notebooks) HP Adaptive Battery Optimizer technology can help mitigate the factors that cause the battery to swell. It is available on select HP OMEN, HP Spectre, HP Pavilion, and HP ENVY notebook computers. HP Adaptive Battery Optimizer has been available on select gaming notebooks since 2019 and select consumer notebooks since 2020.

  • Page 98: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 14 Recycling...

  • Page 99: Index

    9 illustrated 19 illustrated 19 right touchpad 9 product description 2 spare part number 19 spare part number 19 HP PC Hardware Diagnostics UEFI downloading 74 camera 8 failure ID code 73 identifying 8 electrostatic discharge (ESD) 25, starting 73...
  • Page 100 HP Recovery media camera 8 primary storage recovery 65 caps lock 10 product description 2 HP Sure Start 80 fn lock 10 privacy screen light, microphone mute 10 identifying 10 power 10 processor privacy screen 10 product description 1 I/O board...
  • Page 101 removing personal data from swelling or deformation of spare part number 19 volatile system memory 80 notebook battery 88 WLAN antennas, identifying 8 restoring 64 system board WLAN device 14 restoring and recovery illustrated 18 WLAN label 14 methods 65 removal 56 WLAN module right side components 5...

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