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Canon imageFORMULA CR-150 Accessories Assembly

Canon imageFORMULA CR-150 Accessories Assembly

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Summary of Contents for Canon imageFORMULA CR-150

  • Page 1 Canon...

  • Page 2: Revision History

    Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageFORMULA CR-150/CR-120. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.

  • Page 3: Copyrights And Trademarks

    Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    A. Canon Network Access ----------------------------------------------------------------------------------------- 15 B. Parts Order Desk-------------------------------------------------------------------------------------------------- 15 Appendix----------------------------------------------------------------------------------------------------- 16 A. Specifications ------------------------------------------------------------------------------------------------------ 16 B. Canon imageFORMULA Scanner Limited Warranty --------------------------------------------------- 18 C. List of Tables------------------------------------------------------------------------------------------------------- 19 D. List of Figures ----------------------------------------------------------------------------------------------------- 19 imageFORMULA CR-150/CR-120 Service Guide...

  • Page 5: Contents I. Product Overview

    Canon imageFORMULA CR-150/CR-120 Service Guide Product Overview The Canon imageFORMULA CR-150 and imageFORMULA CR-120 are primarily designed for teller capture and back-counter environments but fits very well in remittance, lockbox and RDC (Remote Deposit Capture), as well. These small scanning devices are loaded with features adopted from high-end devices, which enables processing speeds of up to 150cpm/120cpm.

  • Page 6: Product Configuration, Ecarepak And Box Contents

    Table 1 - Configuration Item Item Number imageFORMULA CR-150 imageFORMULA CR-150 1721C001AA imageFORMULA CR-150 with Magnetic Swipe Reader 0132T236 imageFORMULA CR-120 1722C001AA imageFORMULA CR-120 with Magnetic Swipe Reader 0132T237 Consumable Exchange roller kit 1732C001AA...

  • Page 7: Ecarepak

    Canon imageFORMULA CR-150/CR-120 Service Guide B. eCarePAK An eCarePAK is available for purchase through an Authorized Canon Reseller or Distributor. For more information, see “eCarePAK Extended Service Plans,” on Page Table 2 - eCarePAK Extended Model Type Item Number Coverage...

  • Page 8: Service Authorization

    Canon imageFORMULA CR-150/CR-120 Service Guide III. Service Authorization To obtain and maintain authorization to service an imageFORMULA CR-150/CR- 120, each dealer location must have at least one (1) technician certified to service the machines. Educational Training A. Training Program Overview...

  • Page 9: Course Format

    Canon imageFORMULA CR-150/CR-120 Service Guide E. Course Format The imageFORMULA CR-150/CR-120 online course is a self-study course that provides essential servicing information for this model, and familiarizes the service technician with important areas of the service manual and various guides.
  • Page 10 Canon imageFORMULA CR-150/CR-120 Service Guide Note: Windows Internet Explorer is necessary to download the documents supplied with this course. In Internet Explorer 8, the file download option is disabled by default. To enable file downloading in Internet Explorer 8, follow these steps: 1.

  • Page 11: Servicing Notes

    CR-150/CR-120 Service Guide Servicing Notes This machine is installed by the end-user. The end-user should be advised to install the imageFORMULA CR-150/CR-120 by reading the “Setup & Operation Guide” and “Operation Guide” thoroughly. A. Estimated Installation Time The estimated length of time needed to unpack and install the machine is approximately 30 minutes.

  • Page 12: Consumables

    Canon imageFORMULA CR-150/CR-120 Service Guide D. Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to, paper, chemicals, and toner. A number of factors are considered to determine the approximate yield expectancy of a consumable item, including paper size and the amount of coverage per page.

  • Page 13: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.

  • Page 14: End-User Periodic Maintenance

    Canon imageFORMULA CR-150/CR-120 Service Guide F. End-User Periodic Maintenance The parts in the table below must be cleaned or replaced periodically to ensure a specific level of machine performance. Clean or replace the parts at the interval specified below. Refer to the “User Manual” for details.

  • Page 15: End-User Service Offerings

    A. Technical Support for the End-User The first technical support call from the end-user is handled by CITS (Canon Information Technology Services). The CITS help desk, at 1-800-423-2366, is available Monday through Friday, 8 A.M. to 8 P.M. EST (Eastern Time), except for holidays.

  • Page 16: Canon Usa Technical Support Center

    Center Web site and review the Technical Support Center Policies and Procedures as well as Contacts & Tickets. C. Internet Support End-user support is available via the Canon USA consumer Web site: http://consumer.usa.canon.com. end-user access software downloads, FAQs (Frequently Asked Questions), register their product, review promotions, and research products.

  • Page 17: Technical Support Escalation

    The TSC may, at its discretion, escalate a case to the Regional Field Support Staff or Engineering group after all reasonable troubleshooting options have been exhausted. See the Canon USA Support Escalation Flow Chart in Figure 2 - Call Escalation Procedure Flow Chart. Figure 2 - Call Escalation Procedure Flow Chart...

  • Page 18: Post-Warranty Support

    Exchange Service for their Canon product for the duration of the extended coverage. Canon eCarePAKs are available in one (1) month, one (1) year and two (2) year durations (stackable up to 5 years). The Canon eCarePAK must be purchased and registered prior to expiration of either the product warranty or a previously purchased eCarePak.

  • Page 19: Authorized Servicer Program

    If you have direct access to CNA, log on to the CNA Web site via http://www.cna.cusa.canon.com. However, you can also access CNA through Canon USA’s ISG Central Web site, and access the CNA section via the “Canon Network Access (CNA)” tab.

  • Page 20: Appendix

    A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Refer to the Service Manual for a complete list of specifications. Table 8 - imageFORMULA CR-150/CR-120 Specifications Item Description Automatic / Non-separation Document feeding Width: 60 - 108 mm (2.4 - 4.3 in)
  • Page 21 Canon imageFORMULA CR-150/CR-120 Service Guide Table 8 - imageFORMULA CR-150/CR-120 Specifications (Continued) Item Description Hi-Speed USB 2.0 (Type A x 1, Type B x 1) (The Interface model with USB HUB option has additional ports.) Auto Page Size Detection, Color...

  • Page 22: Canon Imageformula Scanner Limited Warranty

    Canon imageFORMULA CR-150/CR-120 Service Guide B. Canon imageFORMULA Scanner Limited Warranty imageFORMULA CR-150/CR-120 Service Guide April 2017 Page 18...

  • Page 23: List Of Tables

    Table 7 – End-User Periodic Maintenance ................10 Table 8 - imageFORMULA CR-150/CR-120 Specifications ............16 D. List of Figures Figure 1 - Canon USA’s Consumer Web Site ................12 Figure 2 - Call Escalation Procedure Flow Chart ............... 13 imageFORMULA CR-150/CR-120 Service Guide...

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