Doro Aurora A20 Manual

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Doro Aurora A20

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Page 1 Doro Aurora A20 English...
Page 2: Table Of Contents
The Doro Secure Button................41 Response by Doro .
Page 3 English Bluetooth ® ................... . 58 Aeroplane mode.
Page 4 English Uninstall applications ................83 Google search.
Page 5: Congratulations On Your Purchase
English Congratulations on your purchase The Doro Aurora A20 with a folding backlit keypad is a great choice for any- one who prefers the real keys of a feature phone but wants all the possibil- ities of a smartphone. It comes with our newest simplified interface, Doro Easy Interface, offer- ing step-by-step instructions and clear starting points to help users find, manage and understand apps and features more easily.
Page 6: Overview Illustration
6. Loudspeaker 15. End call button (red) 7. Home button 16. Camera flash/torch 8. Call/answer button (green) 17. Flash 9. Dialler keypad 18. Second microphone 10. USB Type-C, for battery charging or connection to other devices 19. Doro Secure Button...
Page 7: About This Manual
The actual device and the items supplied may vary depending on the software and accessories avail- able in your region or offered by your service provider. Your local Doro dealer provides additional accessories. The supplied accessories provide the best performance with your phone.
Page 8: Getting Started
Make sure to read through the quick start guide and manual so you can familiarise yourself with the equipment and the ba- sic functions. For more information about accessories or other Doro prod- ucts please visit www.doro.com...
Page 9: Insert Sim Card And Memory Card
1024 GB) as extended internal memory or as a portable memory. For more information about memory cards (SD cards), visit https://www.doro.com/faq. • Wi-Fi access. If you have a Wi-Fi access point available, it’s always good to connect to that to reduce costs for data traffic and possibly increase data speed.
Page 10 English Insert the card/cards CAUTION This device accepts nano-SIM or 4FF SIM card. Using a modified incompatible SIM card that is thicker than a nano-SIM card may damage the card itself, the card slot and corrupt any data stored on the card. Use only compatible memory cards with this device.
Page 11 English SIM2/TF SIM1 0.67 mm 0.76 mm micro SIM nano SIM • You may optionally place a memory card in the tray. Make sure that the memory card’s contacts are facing downwards and matching the slot tray. Compatible card type: microSD, microSDHC, microSDXC, max 1024 SIM2/TF SIM1 •...
Page 12: Screen Protection
Only use screen covers and other protections intended for your device. Third party protection accessories may prevent your device from working correctly by covering sensors, lenses, speakers, or microphones. For more information about accessories or other Doro products please visit www.doro.com or contact our support.
Page 13 English CAUTION Always check that the USB-C port is free from dirt or moisture before use. Failure to do so may result in fire hazard. • A cotton swab or toothpick. These items are soft and can fit into small spaces, making them less likely to cause physical damage to the port.
Page 14: Save Energy
English USB C A. Insert one end of the included USB-C cable into the charging port on the phone. B. You can also charge the phone using a wireless charger (optional acces- sory). Charging will begin automatically when the phone is properly aligned with the charging area.
Page 15: Turning On The Phone For The First Time
English Note! To save power, the screen is locked after a while. Press the Power button to activate the screen, see Lock screen, p.24 If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device.
Page 16: Choose Language
Connect your phone The next step in the start-up guide lets you connect your Doro Aurora A20 to a mobile data connection and/or a Wi-Fi network. To find out more on how to connect your phone to Wi-Fi, maybe at a later stage, see Connect to Internet using wireless networks (Wi-Fi), p.48.
Page 17 Doro Secure Button In the last step you will get a short introduction to the Doro Secure Button, that in combination with the Response by Doro app, means help is always within reach, providing peace of mind for both the user and their relatives.
Page 18: Get To Know Your Phone
Doro Secure Button The button with the green ring on the back of the phone is the Doro Se- cure Button. When activated, your Responders (family and friends) will be informed that you are in need of help.
Page 19 Call/Answer button (green) is placed to the left below the screen. • Answers incoming calls. • Make an Doro Easy Call by opening your favourite contacts. End call button (red) The End call button (red) is placed to the right below the screen.
Page 20: Navigate Your Phone
These tutorials offer step-by-step in- structions, helping you navigate the phone’s various functions with confi- dence. Whether setting up new apps or learning how to perform everyday tasks, Doro Easy Interface is designed to ensure a smooth and enjoyable experience. Tutorials To help you get started with your new phone, you can use the built-in Tu- torials to learn and practice useful functions.
Page 21 English 1. Tap: Tap an item, such as a button or a program icon, to select it or to open it. Tap can be used to select or deselect a relevant tick box in a list of options. 2. Double tap: Touch the same item twice to zoom in on a map or an image.
Page 22: Home Screen
Home screen The Home screen is your start screen on the Doro Aurora A20 where you can place the apps you use the most. Not all the apps installed on your phone will automatically appear here.
Page 23 • Double tap to switch to the previous used app. Soft keys Android smart phones like your Doro Aurora A20, as well as most Android applications, feature common icons. Many icons that you see on-screen are actually buttons on the touchscreen, these are called soft keys. If you don’t see the text, images or information that you want, try to touch the...
Page 24: Smart Controls
English • To go Home (same as ), swipe up from the bottom of the screen. • To switch apps (same as ), swipe up from the bottom, hold, then release. • To go back (same as ), swipe from either the left or right edge. Tip: Select 3-button navigation to use on-screen buttons.
Page 25: Screen Lock
English Note! Your phone continues to run while it’s sleeping. Mail is received, social networking updates are made, and so on. Your phone also continues to play music while the screen is locked. Activate the screen • Briefly press the Power button. Lock the screen •...
Page 26 English • Password to unlock you type a password. A password can consists of characters and/or numbers. Enter at least four characters includ- ing numbers and symbols, and then enter the password again to ver- ify it. This option gives high security. Note! You can also use face recognition (Face Unlock) to unlock your device, see Face recognition (Face Unlock), p.26.
Page 27 English IMPORTANT! Before using the face recognition to unlock your device, keep the following precautions in mind. • Your device could be unlocked by someone or something that looks like your image. • Face recognition is less secure than Pattern, PIN, or Password. •...
Page 28 English Note! Please be aware that if you use face unlock to unlock your device, sign in to apps, and confirm payments: • Looking at the phone can unlock it when you don’t intend to. • Your phone can be unlocked by someone else if it’s held up to your face, even if your eyes are closed.
Page 29: Interface Elements
English Interface elements Learn about the key elements on your phone’s screen, including where to find notifications, quick settings, and other helpful tools. Status bar The status bar, located at the top of your screen, shows signal strength, on- going and new applications as well as battery status. Notification panel Open the notification panel to view more information about the icons in the status bar, to view your notifications and manage the quick settings like...
Page 30: Quick Settings Panel
English Notifications on lock screen All app notifications appear on the lock screen ready for viewing. Not only that, but you can interact with them as well. Depending on the notification in question you can: • Swipe to dismiss. • Tap to reply. •...
Page 31: Typing And Text Input
English Customise the Quick settings panel Swiping down once from the top of your phone’s screen shows your notifi- cations as well as a quick access bar containing the first tiles in your Quick Settings panel. 1. Swipe down from the top of the screen to reveal the Quick settings panel.
Page 32 English Choose voice input method • Tap the icon to choose voice input method. This can be used as talk to write in most places where you can type with a keyboard, see https://support.google.com/gboard/answer/2781851. Special characters and numerals 1. Tap ?123 for more characters. 2.
Page 33 English 3. To return, select ABC. More keyboard options • Tap the icon to reach more options and settings for your keyboard. Enter text with word predictions Start entering text and the dictionary suggests words based on the keys you have selected. When you’re done typing something, you can go back and tap a misspelled or mistakenly autocorrected word.
Page 34: Connectivity
Connectivity Your smartphone, Doro Aurora A20, is just like any other mobile phone - you can make calls and send texts. But you can also access the Internet, send and receive emails, install apps and games, and check your social net- working sites, for this you need to be connected to Internet.
Page 35: Apps And Features
Applications, p.73. All apps screen Application is another word for program or software, a common way to shorten the term application is App. The All apps screen contains the applications that come pre-installed on your Doro Aurora A20 and any...
Page 36: Install Apps
English other apps that you choose to install. The applications screen extends be- yond the regular screen, so you need to scroll down to view all content. Open the All apps screen From the Home screen, swipe up or tap All apps.
Page 37 English Voicemail to call your voicemail, see Call settings, p.70. Settings to adjust the phone settings , see Call settings, p.70. Messages This app lets you send and receive text messages (SMS) and picture mes- sages (MMS), see Messages, p.73. Camera This app allows you to capture photos and videos with your phone.
Page 38: Battery
English • Maps, a navigation and mapping tool that provides directions, real-time traffic updates, and location-based information to help you explore and travel efficiently to send your present location. • YouTube, a video streaming platform where you can watch, upload, and share videos.
Page 39: Battery Saver Mode
English Note! You can also tap General battery info to see information as the general condition of the device battery compared to the initial battery capacity. You can see how much capacity your battery has lost over time and the remaining full charge capacity.
Page 40: Sensors And Hardware
• The GPS is power consuming. Do not run apps using your location longer than necessary. • Use Doro original handsfree devices to listen to music. Handsfree devi- ces consume less battery than your device's own loudspeakers. • Lock the screen when not in use, press the Power button and your dis- play goes to sleep.
Page 41: The Doro Secure Button
Do not hold the device near your ear when the handsfree mode is in use, because the volume may be extremely loud. The button with the green ring on the back of the phone is the Doro Se- cure Button. It allows easy access to contact your predefined Responders (family and friends) if you should need help.
Page 42 With Response by Doro setup, relatives (Responders) can receive assis- tance alarm as well as check the status of the Doro phone and quickly as- sist with some basic phone settings, like sound and display settings, via the smartphone app Response by Doro.
Page 43 Doro Secure user that you will start the service as it will require actions from the Doro Secure user also. 1. Tap Invite, or if you would like to add another Doro Secure user to as- sist, the press Add Doro Secure user.
Page 44: Settings
English 2. Start the app Response by Doro. After a few short descriptions of the app, you need to grant the required privileges and agree with the terms and conditions for the service. Check the box and press Next. 3. Enter your mobile number, including the country code, and press Next.
Page 45: Home Screen And Display Settings
English 2. Tap Advanced settings. Home screen and display settings Wallpaper & background Wallpaper is the background on the Home screen and on the Lock screen. You can change the wallpaper image into any image, such as a picture you've taken or pre-loaded images. 1.
Page 46 English 1. From the Home screen, tap Organise apps Add an app to the Home screen. 2. Tap the + on the app you want to add on your Home screen. 3. You now get to choose where you want to place the app on your Home screen.
Page 47 English Home screen settings From the Home screen, tap Home screen to access the fol- Settings lowing settings: • Organise apps on the Home screen pages to manage the apps on the Home screen, the same settings that you reach by tapping Organise apps on the Home screen, see Home screen and manage apps, p.45.
Page 48: Wi-Fi Network & Bluetooth
English Wi-Fi network & Bluetooth This section shows you how to connect your phone to the internet, so you can browse the web, use apps, and stay connected. Connect to the Internet Connect to Internet using wireless networks (Wi-Fi) Use Wi-Fi to connect your phone to the Internet instead of the mobile net- work.
Page 49 English Tip: is shown in the status bar when enabled. Connect to Internet using mobile data Use Mobile data to connect your phone to a network provider with a data traffic plan. What that means is that your phone can connect to the Inter- net anytime it is in range of your operators mobile network a service you pay for through a monthly data traffic plan.
Page 50: Sound Settings
English Data roaming On or Off When you travel with your device and you are switched from your own network operator's network to another, it’s called roaming. The roaming state allows you to be reachable and you can make or receive phone calls regardless of where you are, but it almost always involves a surcharge for using another operator's network.
Page 51 Audio setup for voice calls. 2. Tap to select: • Normal for normal hearing in normal conditions. • Doro ClearSound (optimised) for moderate hearing impairment or use in noisy environment. • HAC mode for use with hearing aid. Hearing aid compatible (HAC) This telephone is hearing aid compatible.
Page 52: My Phone
English hearing aids. To ensure that a specific hearing aid works well with this tele- phone, test them together before making a purchase. The standard for hearing aid compatibility contains two types of ratings: • M: To use your hearing aid in this mode, make sure that your hearing aid is set to M-mode or acoustic coupling mode, and position the tele- phone's receiver near the hearing aid’s built-in microphone.
Page 53: Apps & Notifications
English • Google account to configure accounts connected to different apps. • Google Search bar to turn on/off the search bar on the Home screen. • Saved password to configure accounts connected to different apps. • Security settings to configure the settings for security and privacy for both the device and apps.
Page 54 English Tip: When Adaptive brightness is enabled, the screen brightness will automatically adapt to your current environment. Swipe the status bar down to open the Quick settings panel. Swipe down again to reach the brightness slider control. Screen timeout You can set the length of time the device waits before turning off the dis- play backlight.
Page 55: Help Tools
High-contrast text to enable this feature. Help tools Response by Doro Response by Doro is described at The Doro Secure Button, p.41. ICE (In Case of Emergency) In the event of a trauma, it is critical to have this information as early as possible to increase the chances of survival.
Page 56: Accessibility
English To connect a remote support session 1. From the Home screen, tap Settings Help tools QuickSupport (TeamViewer). 2. To use the remote help app you have to agree to Teamviewer’s terms and conditions, then browse through a short introduction. 3.
Page 57: Colour Inversion
English • Blue-yellow (Tritanomaly) to enhance the perception of blue colour. • Greyscale (black and white display) Tip: You can also add a shortcut button to easily toggle the selected colour correction on and off. Tap by Colour correction shortcut to enable this feature.
Page 58: Bluetooth
English ® Bluetooth ® You can connect wirelessly to other Bluetooth compatible devices such as headsets or other phones. Note! Bluetooth can use a lot of battery power. Remember to turn it off when you are not using it. Turn Bluetooth on/off 1.
Page 59: Unpair Devices
English Unpair devices 1. From the Home screen, tap Settings Advanced settings Con- nected devices. 2. Tap next to the device name that you want to unpair. 3. Tap Forget Forget device. Note! To disconnect you can turn off the other unit or disable Bluetooth on that device.
Page 60: Connect The Phone To A Computer
English Connect the phone to a computer Connect the phone to a computer and start transferring pictures, music and other file types. All you have to do is connect a USB cable between the phone and computer. From your computer's file explorer, you can drag and drop content between your phone and the computer.
Page 61: Backup
English • You can also open the notification panel on the phone by swiping down from the status bar. Depending on if you made a selection in the previous step, you will now see Charging this device via USB or USB file transfer turned on.
Page 62: Updating Your Device
• In some cases, regular OS upgrades may cause delays to planned secur- ity updates. • Doro will always do our best to deliver the security updates at earliest possible time to applicable models. Delivery time of security patches may vary depending on the regions, S/W variants and models.
Page 63: Reboot The Phone
If you neglect to update your device after being notified, it may void your guarantee of the device. For software update planned schedule, refer to website: doro.com/softwareupdates Reboot the phone The reason to perform a reboot might be a persistent problem that is im- possible to solve or if your device becomes frozen and unresponsive.
Page 64 English IMPORTANT! Remember the Google account your phone last logged in to. During a reset Google's anti-theft mechanism requires you to enter the Google account your phone last logged in to on the startup navigation screen for identity authentication. Your phone can properly power on only after the identity authentication passes.
Page 65: Memory And Storage
English CAUTION This is the last step before ALL data from the device, including Google or other account settings, system and application data and settings will be permanently erased. 6. After your phone resets, it will be set back to factory defaults and will be just like it was when it came out of the box.
Page 66: Free Up Memory Space
English Note! If you insert an external memory, it is recommended you change the default storage location. This allows you to save more files on your phone, like pictures and videos. We recommend that you regularly copy your photos from the phone's internal storage to your computer as a form of backup, see Connect the phone to a computer, p.60.
Page 67: Change The Sim Pin Code
English and free up space. You can access your pictures by simply plugging your phone into your computer via a USB cable, see Connect the phone to a computer, p.60. • There are also several services to use if you want to back up your photos –...
Page 68: Calls
English CAUTION If the PIN code is deactivated, the SIM card is unprotected if lost/stolen. Calls Make a call You can either press the physical button Call/answer button (green) to access your Phone app, including Contacts and Favourites. You can also access the Phone app from the Home screen: 1.
Page 69: End A Call
English 2. You now have some options. • Answer the call press Call/answer button (green). • Reject the call press End call button (red). • Silence the ringer press the volume button (up or down) to silence the ringer. End a call •...
Page 70: Headset
English Headset • Connect a headset to the USB Type-C port. The internal microphone in the phone is automatically disconnected. CAUTION Using a headset at high volume may damage your hearing. Adjust the volume level carefully when using a headset. Call logs 1.
Page 71: Contacts
English 2. Tap Dialler to enter the main local emergency number for your present location. 3. Press Call/Answer button (green). Some networks accept calls to emergency numbers without a valid SIM card. Contact your service provider for more information. Contacts Add new contact Your contacts are automatically synced with your Google account (pro- vided that you are logged onto your Google account).
Page 72: Import And Export Contacts
English Import and export contacts For more help about importing and exporting contacts, see support.google. com/contacts/. Note! For best performance, import your SIM contacts and save them to your Google account. By storing your contacts on your Google account, you minimise the risk of losing them in case of a SIM card failure or a lost phone.
Page 73: Applications
English Applications Applications can be a program or game that you can use on your Doro Aurora A20. Depending on market and service provider, the pre-installed applications can vary. Some applications need Internet access. Contact your service provider for detailed subscription costs before activating. Some ap- plications need to be purchased.
Page 74: Messages Settings
English Tip: Text messages (SMS) are delivered immediately to a device that most of us have with us at all times, a text message also represents a more personal and intimate connection. Most modern smartphones can receive emails (that may be preferable for more formal communications or inquiries) but texting remains simpler and is the only option for those using a more basic cell phone.
Page 75: Camera
English Camera Tip: To get sharp photos, wipe the lens clean with a dry cloth. Note! Do not take photos or record videos of other people without their permission. Do not take a photo or record a video where prohibited or where you may be violating others' integrity.
Page 76: Camera Adjustments
English 3. If the code is recognized, a message will appear. Tap the message to open the link or view the content. Camera adjustments Focus • On the preview screen, tap the image on the preview screen where you want the camera to focus. Zoom •...
Page 77: Handle Pictures In Photos
English Tip: You can also access your gallery from camera mode, on the camera preview screen, select the thumbnail in the lower right corner. Handle pictures in Photos View/handle pictures or videos 1. From the Home screen, tap Photos. 2. Select the photo/video to view/play. 3.
Page 78: Clock
English 4. Fill in a title for the event. 5. Tap Save to confirm. To edit or delete events 1. From the Home screen, tap Calendar. 2. Browse the calendar to select an entry or tap . to search for the wanted entry.
Page 79: Timer
English Snooze, to snooze the alarm for 10 minutes. • • Stop, to stop the alarm. Timer Use the timer to count down from a specified time interval. Tip: The timer will sound even in silent mode. Add a timer 1.
Page 80: Google Apps
English Google apps IMPORTANT! You need an Internet connection to use this service. It is recommended to use Wi-Fi connections when available to reduce costs for data traffic. Contact your service provider for detailed subscription costs before activating. ™ All pre-installed Google applications can be found in the Google folder.
Page 81: Location Based Services
English on your smartphone, it is stored on your phone's internal memory drive. However, when you upload the photos to Instagram, you are uploading it to the cloud. So remember: The Cloud is a network of servers. Some servers provide an online service, and others allow you to store and access data, like Insta- gram or Dropbox.
Page 82: Google ™ Play Store
English ™ Google Play Store IMPORTANT! You need an Internet connection to use this service. It is recommended to use Wi-Fi connections when available to reduce costs for data traffic. Contact your service provider for detailed subscription costs. Note! You need to have a Google ™...
Page 83: Uninstall Applications
English Update an installed application 1. In Play Store, tap the account icon and tap to select Manage apps and devices Overview. 2. You can select to update all applications that needs to be updated, tap Update all, or tap See details and select a specific application and tap Update and confirm.
Page 84: To Use The Web Browser
English To use the web browser 1. From the Home screen, tap the Google Search bar: Note! If you have chosen another provider than Google for you standard search engine provider, you will have that providers search bar instead. Note! The first time you are asked if you want to Sign in with your Google account.
Page 85 English Data transmission: data in Vibrate mode , data out Error occurred or caution Silent mode required Aeroplane mode Alarm active Google Play Store software System update available updates available Unread email (in the gmail New text message or multi- app) media message GPS activated...
Page 86: Safety Instructions
English Safety instructions CAUTION The unit and the accessories can contain small parts. Keep all of the equipment out of the reach of small children. The mains adapter is the disconnect device between the product and mains power. The mains socket outlet must be close to the equipment and easily accessible. Network services and costs Your device is approved for use on the 4G LTE FDD: 1 (2100), 2 (1900), 3 (1800), 5 (850), 7 (2600), 8 (900), 20 (800), 28 (700) MHz / 4G LTE TDD: 38 (2600), 40 (2300) MHz / WCDMA:...
Page 87: Implanted Medical Devices
60° C (140° F), or dispose of in fire or water. Recycle or dispose of used batteries according to the local regulations or reference guide supplied with your product. Removing/replacing the battery • To remove/replace the battery, contact an authorised service centre. Please find latest information at www.doro.com.
Page 88: Protect Your Hearing
• Doro does not accept liability for any damage or loss if these warnings and instructions are not followed.
Page 89: Protect Your Personal Data
English installed or are inadequately protected. Contact the manufacturer or its representative for more information about your vehicle or any additional equipment. Do not keep or transport flammable liquids, gases or explosives together with the unit or its accessories. For vehicles equipped with air bags: Remember that air bags fill with air with considerable force.
Page 90: Care And Maintenance
The advice applies to the unit, battery and other accessories. If the device is not working as it should, please contact the place of purchase or Doro support for service. Don’t forget the receipt or a copy of the invoice.
Page 91: Device Os Software Warranty
• In some cases, regular OS upgrades may cause delays to planned security updates. • Doro will always do our best to deliver the security updates at earliest possible time to applicable models. Delivery time of security patches may vary depending on the re- gions, software variants and models.
Page 92: Copyright And Other Notices
English Battery: 3.87 V / 3000 mAh Li-Polymer battery JPG, PNG, GIF, BMP, WebP Image format: MP4, MKV, AVI, 3GP, FLV, MOV Video format: MP3, WAV, OGG, AMR, FLAC, APE, Audio format: MP3, AAC, AMR Audio recording format: 13 MP Rear camera resolution: 5 MP Front camera resolution:...
Page 93: Content Copyright
Malmö, Sweden. To be valid, such a request must be made within three (3) years from the date of the distribution of this product by Doro AB, or in the case of code licensed under the GPL v3 for as long as Doro AB offers spare parts or customer support for this product model.
Page 94: Specific Absorption Rate (Sar)
Recycle Doro takes responsibility for the entire life cycle of our products including how they are recycled at the end of their life. Your previous product can still be useful for someone else and, if it has reached its end of life, materials that can be used for new products.
Page 95: Correct Disposal Of Batteries In This Product
EU Declaration of Conformity Hereby, Doro declares that the radio equipment type DSC-0540 (Doro Aurora A20) is in compliance with Directives: 2014/53/EU and 2011/65/EU including delegated Directive (EU) 2015/863 amending Annex II.

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