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Axis Q6020-E User Manual

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AXISQ6020-EPanoramicCamera
AXIS Q6020-E Panoramic Camera
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Summary of Contents for Axis Q6020-E

  • Page 1 Usermanual AXISQ6020-EPanoramicCamera AXIS Q6020-E Panoramic Camera User manual...

  • Page 2: Table Of Contents

    AXIS Q6020-E Panoramic Camera Table of Contents Installation ..............................4 Preview mode ............................4 Connect to the camera's wireless network and adjust the sensors manually...........4 Get started..............................5 Find the device on the network.........................5 Browser support ..........................5 Open the device's web interface........................5 Create an administrator account.......................5 Secure passwords ............................5...
  • Page 3 Network connector .........................69 USB connector ..........................69 Clean your device............................70 Troubleshooting............................71 Reset to factory default settings ......................71 AXIS OS options ............................71 Check the current AXIS OS version ......................71 Upgrade AXIS OS...........................71 Technical issues, clues, and solutions.......................72 Performance considerations ........................74 Contact support ............................74...

  • Page 4: Installation

    AXIS Q6020-E Panoramic Camera Installation Preview mode Preview mode is ideal for installers when fine tuning the camera view during the installation. No login is required to access the camera view in preview mode. It is available only in factory defaulted state for a limited time from powering up the device.

  • Page 5: Get Started

    Open the device's web interface Open a browser and type the IP address or host name of the Axis device. If you do not know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.

  • Page 6: Make Sure That No One Has Tampered With The Device Software

    Make sure that no one has tampered with the device software To make sure that the device has its original AXIS OS, or to take full control of the device after a security attack: Reset to factory default settings. See .

  • Page 7: Configure Your Device

    AXIS Q6020-E Panoramic Camera Configure your device This section covers all the important configurations that an installer needs to do to get the product up and running after the hardware installation has been completed. Configuration and calibration Before using the camera, you must use the setup assistant to configure and calibrate it. During configuration, you select the installation type, lens selection, installation focus, and PTZ information.

  • Page 8: Adjust The Focus

    AXIS Q6020-E Panoramic Camera Adjust the camera mechanically until the position of the reference area or the object is aligned with the level grid. Adjust the focus To adjust the focus: Click to show the autofocus area. Adjust the autofocus area to cover the part of the image that you want to be in focus.

  • Page 9: Reduce Motion Blur In Low-Light Conditions

    Use the Tone mapping slider to adjust the amount of WDR. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest. Find out more about WDR and how to use it at axis.com/web-articles/wdr.

  • Page 10: Monitor Long And Narrow Areas

    Use corridor format to better utilize the full field of view in a long and narrow area, for example a staircase, hallway, road, or tunnel. Depending on your device, turn the camera or the 3-axis lens in the camera 90° or 270°. If the device doesn’t have automatic rotation of the view, go to Video > Installation.

  • Page 11: Hide Parts Of The Image With Privacy Masks

    AXIS Q6020-E Panoramic Camera Hide parts of the image with privacy masks You can create one or several privacy masks to hide parts of the image. Go to Video > Privacy masks. Click Click the new mask and type a name.

  • Page 12: Set Up Network Storage

    AXIS Q6020-E Panoramic Camera Go to Video > Stream > Zipstream and do one or more of the following: Note The Zipstream settings are used for all video encodings except MJPEG. – Select the Zipstream Strength that you want to use.

  • Page 13: Trigger An Action

    Before you start: • Make sure you have an SD card installed. Make sure that AXIS Object Analytics is running: Go to Apps > AXIS Object Analytics. Start the application if it is not already running. Make sure you have set up the application according to your needs.

  • Page 14: Audio

    Connect to a network speaker Network speaker pairing allows you to use a compatible Axis network speaker as if it is connected directly to the camera. Once paired, the speaker acts as an audio out device where you can play audio clips and transmit sound through the camera.

  • Page 16: The Web Interface

    Status Device info Shows the device information, including AXIS OS version and serial number. Upgrade AXIS OS: Upgrade the software on your device. Takes you to the Maintenance page where you can do the upgrade. Time sync status Shows NTP synchronization information, including if the device is in sync with an NTP server and the time remaining until the next sync.
  • Page 17 Shows what kind of access to the device that is active, what encryption protocols are in use, and if unsigned apps are allowed. Recommendations to the settings are based on the AXIS OS Hardening Guide. Hardening guide: Link to AXIS OS Hardening guide where you can learn more about cybersecurity on Axis devices and best practices.

  • Page 18: Video

    AXIS Q6020-E Panoramic Camera Video Click to play the live video stream. Click to freeze the live video stream. Click to take a snapshot of the live video stream. The file is saved in the ‘Downloads’ folder on your computer. The image file name is [snapshot_YYYY_MM_DD_HH_MM_SS.jpg]. The size of the snapshot depends on the compression that the specific web-browser engine where the snapshot is received applies, therefore, the snapshot size may vary from the actual compression setting that is configured in the device.

  • Page 19: Installation

    AXIS Q6020-E Panoramic Camera • Video format: Select the encoding format to use in the live view. • Autoplay: Turn on to autoplay a muted video stream whenever you open the device in a new session. • Client stream information: Turn on to show dynamic information about the video stream used by the browser that shows the live video stream.

  • Page 20: Image

    AXIS Q6020-E Panoramic Camera Rotate: Select the preferred image orientation. Zoom : Use the slider to adjust the zoom level. Autofocus after zooming : Turn on to enable autofocus after zooming. Focus: Use the slider to manually set the focus.
  • Page 21 AXIS Q6020-E Panoramic Camera Scene profile : Select a scene profile that suits your surveillance scenario. A scene profile optimizes image settings, including color level, brightness, sharpness, contrast, and local contrast, for a specific environment or purpose. • Forensic : Suitable for surveillance purposes.
  • Page 22 AXIS Q6020-E Panoramic Camera : Turn on to make both bright and dark areas of the image visible. Local contrast : Use the slider to adjust the contrast of the image. A higher value makes the contrast higher between dark and light areas.
  • Page 23 AXIS Q6020-E Panoramic Camera Light environment: • Automatic: Automatic identification and compensation for the light source color. This is the recommended setting which can be used in most situations. • Automatic – outdoors : Automatic identification and compensation for the light source color.
  • Page 24 AXIS Q6020-E Panoramic Camera IR-cut filter: • Auto: Select to automatically turn on and off the IR-cut filter. When the camera is in day mode, the IR-cut filter is turned on and blocks incoming infrared light, and when in night mode, the IR-cut filter is turned off and the camera’s light sensitivity increases.
  • Page 25 AXIS Q6020-E Panoramic Camera Exposure mode: • Automatic: The camera adjusts the aperture, gain, and shutter automatically. • Automatic aperture : The camera adjusts the aperture and gain automatically. The shutter is fixed. • Automatic shutter : The camera adjusts the shutter and gain automatically. The aperture is fixed.
  • Page 26 AXIS Q6020-E Panoramic Camera • Right : Uses an area with a fixed size and position in the right part of the image to calculate the exposure. • Spot: Uses an area with a fixed size and position in the live view to calculate the exposure.

  • Page 27: Stream

    Zipstream is a bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265 stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example, in scenes with moving objects. When the scene is more static, Zipstream applies a lower bitrate, and thereby reduces the required storage.
  • Page 28 AXIS Q6020-E Panoramic Camera Select the bitrate reduction Strength: • Off: No bitrate reduction. • Low: No visible quality degradation in most scenes. This is the default option and it can be used in all types of scenes to reduce the bitrate.

  • Page 29: Overlays

    AXIS Q6020-E Panoramic Camera Overlays : Click to add an overlay. Select the type of overlay from the dropdown list: • Text: Select to show a text that is integrated in the live view image and visible in all views, recordings and snapshots.
  • Page 30 Label: Enter the text label for the x axis. – Time window: Enter how long time the data is visualized. – Time unit: Enter a time unit for the x axis. – Y axis – Label: Enter the text label for the y axis.

  • Page 31: Privacy Masks

    Start: Click to start AXIS Object Analytics. The application will run in the background, and you can create rules for events based on the application’s current settings. Open: Click to open AXIS Object Analytics. The application opens up in a new browser tab where you can configure its settings.

  • Page 32: Recordings

    AXIS Q6020-E Panoramic Camera Producer: The app that produces the metadata. Below the app is a list of the types of metadata the app streams from the device. Channel: The channel that the app uses. Select to enable the metadata stream. Deselect for compatibility or resource management reasons.

  • Page 33: Apps

    AXIS Q6020-E Panoramic Camera Apps Add app: Install a new app. Find more apps: Find more apps to install. You will be taken to an overview page of Axis apps. Allow unsigned apps : Turn on to allow installation of unsigned apps.

  • Page 34: Network

    AXIS Q6020-E Panoramic Camera Synchronization: Select an option for the device’s date and time synchronization. • Automatic date and time (manual NTS KE servers): Synchronize with the secure NTP key establishment servers connected to the DHCP server. – Manual NTS KE servers: Enter the IP address of one or two NTP servers. When you use two NTP servers, the device synchronizes and adapts its time based on input from both.
  • Page 35 AXIS Q6020-E Panoramic Camera Assign IPv4 automatically: Select to let the network router assign an IP address to the device automatically. We recommend automatic IP (DHCP) for most networks. IP address: Enter a unique IP address for the device. Static IP addresses can be assigned at random within isolated networks, provided that each address is unique.
  • Page 36 AXIS Q6020-E Panoramic Camera Allow access through: Select if a user is allowed to connect to the device through the HTTP, HTTPS, or both HTTP and HTTPS protocols. Note If you view encrypted web pages through HTTPS, you might experience a drop in performance, especially when you request a page for the first time.
  • Page 37 Specify all subdomains in a specific domain, for example .<domain name>.com One-click cloud connection One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video from any location. For more information, see axis.com/end-to-end-solutions/hosted-services. Allow O3C: •...

  • Page 38: Security

    – Authentication failed: Sends a trap message when an authentication attempt fails. Note All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP. • v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we recommend you to activate HTTPS, as the password is then sent through HTTPS.
  • Page 39 AXIS Q6020-E Panoramic Camera Certificates are used to authenticate devices on a network. The device supports two types of certificates: • Client/server certificates A client/server certificate validates the device’s identity, and can be self-signed or issued by a Certificate Authority (CA). A self-signed certificate offers limited protection and can be used before a CA-issued certificate has been obtained.
  • Page 40 When configured without a CA certificate, server certificate validation is disabled and the device tries to authenticate itself regardless of what network it is connected to. When using a certificate, in Axis' implementation, the device and the authentication server authenticate themselves with digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security).
  • Page 41 AXIS Q6020-E Panoramic Camera Blocking: Turn on to block brute-force attacks. A brute-force attack uses trial-and-error to guess login info or encryption keys. Blocking period: Enter the number of seconds to block a brute-force attack. Blocking conditions: Enter the number of authentication failures allowed per second before the block starts.

  • Page 42: Accounts

    AXIS Q6020-E Panoramic Camera To install test software or other custom software from Axis on the device, you need a custom signed AXIS OS certificate. The certificate verifies that the software is approved by both the device owner and Axis. The software can only run on a specific device which is identified by its unique serial number and chip ID.
  • Page 43 AXIS Q6020-E Panoramic Camera Add SSH account: Click to add a new SSH account. • Enable SSH: Turn on to use SSH service. Account: Enter a unique account name. New password: Enter a password for the account. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation, and some symbols.

  • Page 44: Events

    AXIS Q6020-E Panoramic Camera Client ID: Enter the OpenID username. Outgoing Proxy: Enter the proxy address for the OpenID connection to use a proxy server. Admin claim: Enter a value for the admin role. Provider URL: Enter the web link for the API endpoint authentication. Format should be https://[insert URL]/.
  • Page 45 AXIS Q6020-E Panoramic Camera Recipients You can set up your device to notify recipients about events or send files. Note If you set up your device to use FTP or SFTP, don’t change or remove the unique sequence number that’s added to the file names.
  • Page 46 AXIS Q6020-E Panoramic Camera Add a recipient: Click to add a recipient. Name: Enter a name for the recipient. Type: Select from the list: • – Host: Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS server is specified under System >...
  • Page 47 ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your SFTP server. While the Axis device supports both MD5 and SHA-256 hash keys, we recommend using SHA-256 due to stronger security over MD5. For more information on how to configure an SFTP server with an Axis device, go to the AXIS OS Portal.

  • Page 48: Mqtt

    (IoT). It was designed for simplified IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device software can simplify integration of data and events produced in the device to systems which are not video management software (VMS).
  • Page 49 AXIS Q6020-E Panoramic Camera MQTT client...
  • Page 50 AXIS Q6020-E Panoramic Camera Connect: Turn on or off the MQTT client. Status: Shows the current status of the MQTT client. Broker Host: Enter the hostname or IP address of the MQTT server. Protocol: Select which protocol to use. Port: Enter the port number.
  • Page 51 AXIS Q6020-E Panoramic Camera can let the broker deliver a message to other clients. This LWT message has the same form as an ordinary message and gets routed via the same mechanics. Send message: Turn on to send messages. Use default: Turn off to enter your own default message.

  • Page 52: Storage

    AXIS Q6020-E Panoramic Camera Note Connect to an MQTT broker before you add MQTT overlay modifiers. Add overlay modifier: Click to add a new overlay modifier. Topic filter: Add the MQTT topic that contains the data you want to show in the overlay.
  • Page 53 IP address can change) or that you use DNS. Windows SMB/CIFS names are not supported. • Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share since each device gets its own folder.

  • Page 54: Stream Profiles

    AXIS Q6020-E Panoramic Camera Important Risk of data loss and corrupted recordings. Do not remove the SD card while the device is running. Unmount the SD card before you remove it. Unmount: Click to safely remove the SD card. Write protect: Turn on to stop writing to the SD card and protect recordings from being removed. You can’t format a write-protected SD card.

  • Page 55: Onvif

    ONVIF enables interoperability between different vendor products, increased flexibility, reduced cost and future-proof systems. When you create an ONVIF account, you automatically enable ONVIF communication. Use the account name and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com.
  • Page 56 AXIS Q6020-E Panoramic Camera Add accounts: Click to add a new ONVIF account. Account: Enter a unique account name. New password: Enter a password for the account. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation, and some symbols.
  • Page 57 AXIS Q6020-E Panoramic Camera Add media profile: Click to add a new ONVIF media profile. Profile name: Add a name for the media profile. Video source: Select the video source for your configuration. • Select configuration: Select a user-defined configuration from the list. The configurations in the drop-down list correspond to the device's video channels, including multiviews, view areas and virtual channels.

  • Page 58: Detectors

    AXIS Q6020-E Panoramic Camera Detectors Camera tampering The camera tampering detector generates an alarm when the scene changes, for example, when the lens is covered, sprayed or severely put out of focus, and the time in Trigger delay has passed. The tampering detector only activates when the camera has not moved for at least 10 seconds.

  • Page 59: Edge-To-Edge

    Edge-to-edge Pairing Pairing allows you to use a compatible Axis device as if it were part of the main device. Audio pairing allows you to pair with network speaker or microphone. Once paired, the network speaker acts as an audio out device where you can play audio clips and transmit sound through the camera. The network microphone will take up sounds from the surrounding area and make it available as an audio input device, usable in media streams and recordings.

  • Page 60: Plain Config

    A network trace file can help you troubleshoot problems by recording activity on the network. Trace time: Select the duration of the trace in seconds or minutes, and click Download. Plain config Plain config is for advanced users with experience of Axis device configuration. Most parameters can be set and edited from this page.

  • Page 61: Maintenance

    Note All Axis device software is digitally signed to ensure that you only install verified software on your device. This further increases the overall minimum cybersecurity level of Axis devices. For more information, see the white paper “Axis Edge Vault” at axis.com.

  • Page 62: Troubleshoot

    AXIS Q6020-E Panoramic Camera Troubleshoot Reset PTR : Reset PTR if for some reason the Pan, Tilt, or Roll settings aren’t working as expected. The PTR motors are always calibrated in a new camera. But calibration can be lost, for example, if the camera loses power or if the motors are moved by hand.

  • Page 63: Learn More

    The available options are: H.264 or MPEG-4 Part 10/AVC Note H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.

  • Page 64: Bitrate Control

    AXIS Q6020-E Panoramic Camera The Stream profiles settings override the settings from the Stream tab. If you request a stream with a specific stream profile, the stream contains the settings of that profile. If you request a stream without specifying a stream profile, or request a stream profile that doesn't exist in the product, the stream contains the settings from the Stream tab.

  • Page 65: Edge-To-Edge Technology

    “Edge-to-edge”. Speaker pairing Edge-to-edge speaker pairing allows you to use a compatible Axis network speaker as if it’s part of your camera. Once paired, the speaker's features are integrated in the camera's web interface and the network speaker acts as an audio out device where you can play audio clips and transmit sound through the camera.

  • Page 66: Metadata Visualization

    AXIS Q6020-E Panoramic Camera send alarms for different types of objects. To find out more about how the application works, see AXIS Object Analytics user manual. Object in area - Autopilot Autopilot monitors an area of interest from the multidirectional camera and tracks persons, vehicles or other objects moving in the area, using the PTZ camera.

  • Page 67: Cybersecurity

    Axis devices with factory default settings are pre-configured with secure default protection mechanisms. We recommend using more security configuration when installing the device. To learn more about Axis' approach to cybersecurity, including best practices, resources, and guidelines for securing your devices, go to https://www.

  • Page 68: Specifications

    AXIS Q6020-E Panoramic Camera Specifications Product overview 1 SD card slot 2 USB connector 3 Camera heads 4 Network connector 5 Restart button 6 Control button 7 LED indicator LED indicators Status LED Indication Unlit Connection and normal operation. Green Shows steady green for 10 seconds for normal operation after startup completed.

  • Page 69: Sd Card Slot

    To comply with the IP66-rated design of the camera and maintain the IP66 protection, the supplied RJ45 Push-pull Connector (IP66) shall be used. Alternatively, use the RJ45 IP66-rated cable with premounted connector which is available from your Axis reseller. Don’t remove the plastic network connector shield from the camera.

  • Page 70: Clean Your Device

    AXIS Q6020-E Panoramic Camera Clean your device You can clean your device with lukewarm water and mild, nonabrasive soap. NOTICE • Harsh chemicals can damage the device. Don’t use chemicals such as window cleaner or acetone to clean your device.

  • Page 71: Troubleshooting

    LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates. Using AXIS OS from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track.

  • Page 72: Technical Issues, Clues, And Solutions

    AXIS Q6020-E Panoramic Camera new release before you upgrade. To find the latest AXIS OS version and the release notes, go to axis.com/ support/device-software. Download the AXIS OS file to your computer, available free of charge at axis.com/support/device- software. Log in to the device as an administrator.
  • Page 73 AXIS Camera Station Edge: free of charge, ideal for small systems with basic surveillance needs. • AXIS Camera Station 5: 30-day trial version free of charge, ideal for small to mid-size systems. • AXIS Camera Station Pro: 90-day trial version free of charge, ideal for small to mid-size systems.

  • Page 74: Performance Considerations

    • Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance. Contact support If you need more help, go to axis.com/support.
  • Page 76 T10217018 2025-05 (M2.2) © 2025 Axis Communications AB...

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