Dell XC730xd-12C Owner's Manual
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Dell XC730xd-12C Owner's Manual

Dell XC730xd-12C Owner's Manual

Web-scale hyperconverged appliance
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Dell XC730xd-12C Web-Scale
Hyperconverged Appliance
Owner's Manual

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Summary of Contents for Dell XC730xd-12C

  • Page 1 Dell XC730xd-12C Web-Scale Hyperconverged Appliance Owner's Manual...

  • Page 2: Notes, Cautions, And Warnings

    WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc.

  • Page 3: Table Of Contents

    Contents 1 About your system....................8 ........................8 Supported configuration ..................... 8 Front-panel features and indicators ...........................10 Diagnostic indicators ........................11 Hard drive indicator codes ......................12 iDRAC Direct LED indicator codes ....................14 Back-panel features and indicators ..........................16 NIC indicator codes ........................
  • Page 4 ......................39 Boot Manager main menu ........................39 Changing the boot order ...................... 40 Choosing the system boot mode ....................40 Assigning a system and setup password ........41 Deleting or changing an existing system password and setup password 4 Installing and removing system components..........42 ..........................42 Safety instructions ....................
  • Page 5 ........................68 Cable retention bracket ..................68 Removing the cable retention bracket ...................69 Installing the cable retention bracket ..................... 70 Integrated storage controller card ............... 70 Removing the integrated storage controller card ................71 Installing the integrated storage controller card ..................72 Expansion cards and expansion-card risers ..................72 Expansion card installation guidelines...
  • Page 6 ....................101 Installing a hot-swap hard drive ..............102 Removing a hard drive from a hard-drive carrier ................102 Installing a hard drive into a hard-drive carrier ........................103 Hard-drive backplane ..................103 Removing the hard-drive backplane ....................104 Installing the hard-drive backplane ..............
  • Page 7 ..............123 When to use the Embedded System Diagnostics ..........123 Running the Embedded System Diagnostics from Boot Manager .....123 Running the Embedded System Diagnostics from the Dell Lifecycle Controller ......................124 System diagnostic controls 7 Jumpers and connectors.................125 ......................125 System board jumper settings .........................126...

  • Page 8: About Your System

    About your system The Dell XC730xd-12C system is web-scale converged appliance based on the Dell PowerEdge R730xd that supports one Intel Xeon E5-2620 v3 processor, and 12 hard drives or solid-state drives (SSDs). NOTE: The systems support only internal drives 32 GB RAM.
  • Page 9 Allows you to connect USB devices to the system USB management port/ or provides access to the iDRAC Direct features. iDRAC Direct For more information, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. The USB management portis USB 2.0-compliant.

  • Page 10: Diagnostic Indicators

    For if any error exists (for more information about the error example, a failed fan or hard messages, see the Dell Event and drive). Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software.

  • Page 11: Hard Drive Indicator Codes

    Icon Description Condition Corrective action blank, or back-filler bracket is removed. • Ambient temperature is too high. • External airflow is obstructed. SeeGetting help. Memory indicator Blinks amber if a memory See the system event log or system error occurs. messages for the location of the failed memory.

  • Page 12: Idrac Direct Led Indicator Codes

    Figure 3. HDD indicators on the hard-drive tray backplane Hard drive activity indicator Hard drive status indicator Hard drive backplane on hard-drive tray NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off. Table 4.
  • Page 13 Figure 4. iDRAC Direct LED indicator iDRAC Direct status indicator The following table displays iDRAC Direct activity when configuring iDRAC Direct by using the management port (USB XML Import). Table 5. iDRAC Direct by using the management port (USB XML Import). Convention iDRAC Direct Condition...

  • Page 14: Back-Panel Features And Indicators

    Back-panel features and indicators Figure 5. Back-panel features and indicators Table 7. Back-panel features and indicators Item Indicator, button, or Icon Description connector You can use the identification buttons System identification on the front to locate a particular system button within a rack.
  • Page 15 Full-height PCIe Allows you to connect up to three full- expansion-card slot (3) height PCI Express expansion cards. These are reserved for Dell PERC H310 and LSI 9207-8i. Ethernet connector (4) Four integrated 10/100/1000 Mbps NIC connectors Four integrated connectors that include: •...

  • Page 16: Nic Indicator Codes

    NIC indicator codes Figure 6. NIC indicators link indicator activity indicator Table 8. NIC indicators Conventi Indicator Indicator code Link and activity indicators are off The NIC (network interface card) is not connected to the network. Link indicator is green The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps).
  • Page 17 Figure 7. AC power supply unit status indicator AC power supply unit status indicator or handle Table 9. AC Power indicator Convention Power indicator Condition pattern Green The handle indicator glows green indicating that a valid power source is connected to the power supply unit and that the power supply unit is operational.
  • Page 18 Convention Power indicator Condition pattern CAUTION: When correcting a power supply unit mismatch, replace only the power supply unit with the flashing indicator. Swapping the opposite power supply unit to make a matched pair can result in an error condition and unexpected system shutdown.

  • Page 19: Documentation References

    Power supply unit is not connected. Documentation references For information about the Dell documents, see the Support Matrix specific for your product. For information about the Nutanix documents that applies to a specific release of Nutanix solution software, see the Support Matrix specific for your product.

  • Page 20: Performing Initial System Configuration

    Server LCD panel You can configure iDRAC IP by using: iDRAC Web Interface. For more information about setting up and configuring iDRAC, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Remote Access Controller ADMin (RACADM). For more information, see the RACADM Command Line Interface Reference Guide and the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.

  • Page 21: Installing The Operating System

    For more information, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. You can also remotely monitor and manage the server by using the Dell OpenManage Server Administrator software application and OpenManage Essentials systems management console. For more information, go to Dell.com/openmanagemanuals.

  • Page 22: Pre-Operating System Management Applications

    • Dell Lifecycle Controller Dell Lifecycle Controller allows you to perform useful tasks such as configuring BIOS and hardware settings, deploying operating system, updating drivers, and saving hardware profiles. For more information about Dell Lifecycle Controller, see the documentation at Dell.com/idracmanuals.

  • Page 23: About System Setup

    Enables you to enter PXE boot About System Setup Using System Setup, you can configure the BIOS settings, iDRAC settings, and device settings of your system. NOTE: There are a several generic server settings that appear during system setup that do not apply to this system, such as RAID or UEFI.

  • Page 24: System Setup Main Menu

    The iDRAC Settings utility is an interface to set up and configure the iDRAC parameters by using UEFI. You can enable or disable various iDRAC parameters by using the iDRAC Settings utility. For more information about this utility, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. Device Settings Enables you to configure device settings.

  • Page 25: Editing System Information

    Menu Item Description so on. It also enables or disables support for the power and NMI buttons on the system. Miscellaneous Settings Displays options to change the system date, time, and so on. Editing system information You can use the System Information screen to view system properties such as Service Tag, system model, and the BIOS version.

  • Page 26: Editing Processor Settings

    Specifies the memory operating mode. The options available are Optimizer Mode, Advanced ECC Mode, Mirror Mode, Spare Mode, Spare with Advanced ECC Mode, and Dell Fault Resilient Mode. By default, the Memory Operating Mode option is set to Optimizer Mode.
  • Page 27 X2Apic Mode Enables or disables the X2Apic mode. Dell Controlled Turbo NOTE: Depending on the number of installed CPUs, there may be up to four processor listings. Controls the turbo engagement. Enable this option only when System Profile is set to Performance.

  • Page 28: Editing Sata Settings

    Menu Item Description Processor Core Speed Displays the maximum core frequency of the processor. Processor 1 NOTE: Depending on the number of installed CPUs, there may be up to four processors listings. The following settings are displayed for each processor installed in the system. •...
  • Page 29 Menu Item Description For AHCI mode or RAID mode, BIOS always enables support. Model: Displays the drive model of the selected device. Drive Type: Displays the type of drive attached to the SATA port. Capacity: Displays the total capacity of the hard drive. The field is undefined for removable media devices such as optical drives.
  • Page 30 Menu Item Description Capacity: Displays the total capacity of the hard drive. The field is undefined for removable media devices such as optical drives. Port G Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support.

  • Page 31: Editing Boot Settings Screen

    Editing boot settings screen You can use the Boot Settings screen to set the Boot mode to either BIOS or UEFI. It also allows you to specify the boot order. Go to System Setup Main Menu, and then click System BIOS. On the System BIOS screen, click Boot Settings.

  • Page 32: Network Settings Screen

    The Network Settings screen displayed. Network settings screen The Network Settings screen details are explained as follows: Table 18. Network settings Menu Item Description PXE Device n (n = 1 to 4) Enables or disables the device. When enabled, a UEFI boot option is created for the device.

  • Page 33: Editing Serial Communication Settings

    Menu Item Description management controller. The embedded NIC1 and NIC2 option is only available on systems that do not have NDCs. This option is mutually exclusive with the Integrated Network Card 1 option. Configure this function using the NIC management utilities of the system. I/OAT DMA Engine Enables or disables the I/OAT option.

  • Page 34: Editing System Profile

    Table 20. Serial communication Menu Item Description Serial Communication Selects serial communication devices (Serial Device 1 and Serial Device 2) in the BIOS. This is where you can select BIOS console redirection and specify the port address. By default, Serial Communication option is set to Auto.
  • Page 35 Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller.

  • Page 36: Editing System Security

    Menu Item Description NOTE: You can only disable this option if C States option in Custom mode is disabled. NOTE: When C States is enabled in Custom mode, changing the Monitor/ Mwait setting does not impact system power/performance. Editing system security You can use the System Security screen to edit some settings such as setting the system password, setup password and disabling the power button.
  • Page 37 Menu Item Description Security must be Enabled with Pre-boot measurements. By default, the Intel TXT option is set to Off Power Button Enables or disables the Power button on the front of the system. By default, the Power Button option is set to Enabled. NMI Button Enables or disables the NMI button on the front of the system.

  • Page 38: Editing Miscellaneous Settings

    Editing miscellaneous settings You can use the Miscellaneous Settings screen to perform some configurations such as updating the asset tag, and changing the system date and time. Go to System Setup Main Menu, and then click System BIOS. On the System BIOS screen, click Miscellaneous Settings. The Miscellaneous Settings screen displays.

  • Page 39: About Boot Manager

    Launch System Allows you to access the System Setup. Setup Launch Lifecycle Closes the Boot Manager and invokes the Dell Lifecycle Controller program. Controller System Utilities Opens system utilities menu such as system diagnostics and UEFI shell. Changing the boot order You may have to change the boot order if you want to boot from a USB key or an optical drive.

  • Page 40: Choosing The System Boot Mode

    NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to Dell.com/ossupport. Assigning a system and setup password Prerequisites NOTE: The password jumper enables or disables the System Password and Setup Password features.

  • Page 41: Deleting Or Changing An Existing System Password And Setup Password

    Select Setup Password, enter your system password and press Enter or Tab. A message prompts you to re-enter the setup password. Reenter the setup password and click OK. Press Esc to return to the System BIOS screen. Press Esc again. A message prompts you to save the changes.

  • Page 42: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 43: Recommended Tools

    For more information, see Installing the system cover. Install the optional bezel. For more information, see Installing the front bezel. Reconnect the system to its electrical outlet and peripherals. Turn the system on, including any attached peripherals. Recommended tools You need the following tools to perform the removal and installation procedures: •...

  • Page 44: Installing The Front Bezel

    Figure 9. Removing and installing the front bezel Installing the front bezel Hook the right end of the bezel onto the chassis. Fit the free end of the bezel onto the system. Secure the bezel with the keylock. Removing the system cover Prerequisites Follow the safety guidelines listed in the Safety instructions section.

  • Page 45: Installing The System Cover

    Figure 10. Removing the system cover system cover latch latch release lock Next steps Install the system cover. Installing the system cover Prerequisites Ensure that you read the .Safety instructions. Steps Align the slots of the system cover with the tabs on the chassis. Press the cover release latch, and push the cover toward the front of the chassis until the latch locks into place.

  • Page 46: Inside The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 47: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 48: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 49: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 50: Cooling-Fan Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 51: Installing The Cooling-Fan Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 52 Figure 15. Memory socket locations Memory channels are organized as follows: Processor 1 channel 0: slots A1, A5, and A9 channel 1: slots A2, A6, and A10 channel 2: slots A3, A7, and A11 channel 3: slots A4, A8, and A12 Processor 2 channel 0: slots B1, B5, and B9 channel 1: slots B2, B6, and B10...

  • Page 53: General Memory Module Installation Guidelines

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 54 Remove the cooling shroud. If installed, remove the cooling-fan assembly. For more information, see Removing the cooling-fan assembly. WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module.

  • Page 55: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 56: Satadom

    Figure 17. Installing the memory module memory module alignment key memory-module socket ejector (2) When the memory module is properly seated in the socket, the levers on the memory module socket align with the levers on the other sockets that have memory modules installed. Repeat steps 1 to 4 of this procedure to install the remaining memory modules.

  • Page 57: Important Information About Satadom

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 58: Installing The Satadom

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 59: Heat Sinks And Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 60 a. Loosen one of the screws that secure the heat sink to the system board. Wait 30 seconds for the heat sink to loosen from the processor. b. Remove the screw diagonally opposite the screw you first removed. c. Repeat the procedure for the remaining two screws. d.
  • Page 61 Figure 21. Removing and installing a processor heat sink 1. captive screw (4) 2. heat sink 3. processor socket 4. slot (4) CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.
  • Page 62 Figure 22. Processor shield 1. close first socket release lever 2. lock icon 3. processor 4. open first socket release lever 5. unlock icon To remove the processor: a. Release the open first socket-lever near the unlock icon by pushing the lever down and out from under the tab.
  • Page 63 Figure 23. Removing and installing a processor 1. close first socket-release lever 2. pin-1 indicator of processor 3. processor 4. slot (4) 5. processor shield 6. open first socket-release lever 7. socket 8. socket keys (4) d. Hold the tab on the processor shield and lift the processor shield until the open first socket- release lever lifts up.

  • Page 64: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 65 CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. b. Align the pin-1 indicator of the processor with the triangle on the socket. c. Place the processor on the socket such that the slots on the processor align with the socket keys. CAUTION: Do not use force to seat the processor.

  • Page 66: Pcie Card Holder

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 67: Installing The Pcie Card Holder

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 68: Cable Retention Bracket

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 69: Installing The Cable Retention Bracket

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 70: Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 71: Installing The Integrated Storage Controller Card

    Figure 28. Removing and installing the integrated storage controller card integrated storage controller cable integrated storage controller card integrated storage-controller card integrated storage controller card connector on the system board holder Next steps Replace the expansion-card riser 1. Replace the cooling shroud. Follow the procedure listed in After working inside your system.

  • Page 72: Expansion Cards And Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 73: Removing An Expansion Card From Expansion-Card Riser 2 Or 3

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 74: Installing An Expansion Card Into The Expansion-Card Riser 2 Or 3

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 75: Removing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 76 Figure 30. Removing and installing the expansion card riser 1 expansion-card riser 1 cage expansion-card riser 1 riser guide-back (right) riser guide-back (left) expansion-card riser 1 connector riser guide-front Figure 31. Identifying connectors on the expansion card riser 1 expansion-card slot 1 expansion-card slot 2...
  • Page 77 expansion-card slot 3 Figure 32. Removing and installing the expansion card riser 2 power connector expansion-card riser 2 riser guide-back expansion-card riser 2 connector riser guide-front...
  • Page 78 Figure 33. Identifying connectors on the expansion card riser 2 expansion-card slot 4 expansion-card slot 5 power connector Figure 34. Removing and installing the expansion card riser 3 riser guide-front power connector...
  • Page 79 expansion-card riser 3 riser guide-back expansion-card riser 3 connector Figure 35. Identifying connectors on the expansion card riser 3 (default) expansion-card slot 6 expansion-card slot 7 power connector Figure 36. Identifying connectors on the expansion card riser 3 (alternate) expansion-card slot 6 power connector Next steps If applicable, remove or install an expansion card on the riser.

  • Page 80: Installing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 81: Installing An Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 82 Figure 37. Removing and installing the Internal Dual SD Module (IDSDM) Internal Dual SD module LED status indicator (2) SD card SD card slot 2 SD card slot 1 IDSDM connector Table 28. IDSDM indicator codes Convention IDSDM indicator code Description Green Indicates that the card is online...

  • Page 83: Installing The Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 84 Steps Using a #1 Phillips screwdriver, loosen the captive screws that secure the network daughter card to the system board. Hold the network daughter card by the edges on either side of the touch point and lift the card to remove it from the connector on the system board.

  • Page 85: Installing The Network Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 86: Power Supply Units

    CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. Place your finger between the securing tabs at the negative side of the battery connector and lift the battery out of the socket. Figure 39.

  • Page 87: Hot Spare Feature

    You can configure the Hot Spare feature by using the iDRAC settings. For more information about iDRAC settings, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/support/home. Removing the power supply unit blank If you are installing a second power supply unit, remove the power supply unit blank in the bay by pulling the blank outward.

  • Page 88: Installing The Power Supply Unit Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 89: Installing An Ac Power Supply Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 90: Wiring Instructions For A Dc Power Supply Unit

    All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 91: Removing A Dc Power Supply Unit

    All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 92: Installing A Dc Power Supply Unit

    All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.
  • Page 93 Remove the following: cooling shroud cooling-fan assembly hard-drive tray (if installed) power supply unit(s) all expansion-card risers integrated storage controller card internal dual SD module internal USB key (if installed) PCIe card holder cable retention bracket heat sink(s)/heat-sink blank(s) processors(s)/processor blank(s) CAUTION: To prevent damage to the processor pins when replacing a faulty system board, ensure that you cover the processor socket with the processor protective cap.

  • Page 94: Installing The System Board

    Figure 44. Removing and installing the system board release pin system board system-board holder Next steps Replace the system board. See Installing the system board. Follow the procedure listed in After working inside your system. Installing the system board Prerequisites Ensure that you read the Safety instructions.
  • Page 95 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 96 Service Tag. Once the Service Tag is entered, it cannot be updated or changed. Click Ok. Import your new or existing iDRAC Enterprise license. For more information, see Integrated Dell Remote Access Controller User's Guide, at Dell.com/ idracmanuals. Restoring the Service Tag using Easy Restore Use the Easy Restore feature if you do not know the Service Tag of your system.

  • Page 97: Trusted Platform Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 98: Re-Enabling The Tpm For Bitlocker Users

    Figure 45. Installing the TPM TPM connector slot on the TPM connector plastic bolt slot on the system board Re-enabling the TPM for BitLocker users Initialize the TPM. For more information on initializing the TPM, go to http://technet.microsoft.com/en-us/library/ cc753140.aspx. The TPM Status changes to Enabled, Activated. Re-enabling the TPM for TXT users While booting your system, press F2 to go to System Setup.

  • Page 99: Hard Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 100: Installing A 3.5-Inch Hard-Drive Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 101: Installing A Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 102: Removing A Hard Drive From A Hard-Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 103: Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 104: Installing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 105: Removing The Optional Hard-Drive Backplane (Back)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 106: Installing The Control Panel

    CAUTION: Do not use excessive force when removing the control panel cable as it can damage the connectors. Steps Disconnect the control panel cable from the hard-drive backplane by pulling on the plastic pull tab. Remove the screws that secure the control panel to the chassis. Fold the plastic pull tab close to the connector.

  • Page 107: Removing The I/O Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 108: Installing The I/O Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 109: Removing The Hard-Drive Backplane From The Hard-Drive Tray

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 110: Installing The Hard-Drive Backplane In The Hard-Drive Tray

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 111: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 112: Troubleshooting Idrac Direct (Usb Xml Configuration)

    Getting Help. Troubleshooting iDRAC Direct (USB XML configuration) For information on USB storage device and server configuration, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/esmanuals. Steps Ensure your USB storage device is connect to the front USB Management Port, identified by icon.

  • Page 113: Troubleshooting Idrac Direct (Laptop Connection)

    Troubleshooting iDRAC Direct (laptop connection) For information about USB laptop connection and server configuration, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/esmanuals. Steps Ensure your laptop is connected to the front USB Management Port, identified by icon with a USB Type A/A cable.

  • Page 114: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 115: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 116: Troubleshooting Power Supply Units

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 117: Troubleshooting Cooling Problems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 118: Troubleshooting System Memory

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 119: Troubleshooting An Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 120: Troubleshooting A Storage Controller

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 121: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 122: System Messages

    System messages For a list of event and error messages generated by the system firmware and agents that monitor system components, see the Dell Event and Error Messages Reference Guide at Dell.com/idracmanuals. Warning messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

  • Page 123: Using System Diagnostics

    Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 124: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. For information about embedded system diagnostics, see the ePSA Diagnostics Guide (Notebooks, Desktops and Servers) available at Dell.com/support/home.

  • Page 125: Jumpers And Connectors

    Jumpers and connectors System board jumper settings Table 29. System board jumper settings Jumper Setting Description PWRD_EN The password reset feature is enabled (pins 2–4). BIOS local access is unlocked at the next AC power cycle. The password reset feature is disabled (pins 4–6). NVRAM_CLR The configuration settings are retained at the next system boot (pins 3–5).

  • Page 126: System Board Connectors

    System board connectors Figure 53. System board jumpers and connectors Table 30. System board jumpers and connectors Item Connector Description J_BP_SIG1 Backplane signal connector 1 J_PS_2 PSU 2 connector J_BP_SIG0 Backplane signal connector 0 J_BP0 Backplane power connector 0 J_SATA_CD Optical drive SATA connector, SATADOM connector J_SATA_TBU...
  • Page 127 Item Connector Description J_NDC Network daughter card connector J_USB USB connector J_VIDEO_REAR Video connector J_COM1 Serial connector J_IDRAC_RJ45 iDRAC8 connector J_CYC System identification connector CYC_ID System identification button J_TPM_MODULE Trusted Platform Module connector J_RISER_2AX Riser 3 connector J_RISER_1AX Riser 1 connector J_RISER_2BX Riser 2 connector J_RISER_1BX...

  • Page 128: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 129: Getting Help

    For contact details of Dell Global Technical Support: a. Click Global Technical Support. b. The Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team. Dell SupportAssist For an enhanced Support Experience, Dell recommends installing and configuring Dell SupportAssist.

  • Page 130: Quick Resource Locator

    Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to videos. This can be done by visiting Dell.com/QRL or by using your smartphone or tablet and a model specific Quick Resource (QR) code located on your Dell system. To try out the QR code, scan the following image.

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