Keells Super uses Motorola for
real-time inventory of goods
"Our aim is to be the most technologically advanced
retail chain in the South Asian Region and offer our cus-
tomers excellent customer service. With our new stock-
counting system, using Motorola's MC3000 mobile
computers, we have achieved effective, efﬁ cient stock
reconciliation and greater time and cost savings for the
Keells Super is one of the largest super market chains in Sri Lanka. It is a
subsidiary of John Keells Holdings PLC, a Sri Lankan blue chip conglomerate.
Traditionally, it has a reputation for being the most technologically
advanced supermarket chain in the country. Keells Super's many
technology ﬁ rsts have included integrated POS solutions, online shopping
(www.keellssuper.com), intranets, Enterprise Resource Planning (SAP),
Customer Relationship Management (CRM) with loyalty programs and
automated SMS alerts on key performance indicators (KPIs).
The Challenge: Improving the effectiveness and efﬁ ciency of
the stock taking and reconciliation process
In a single Keells Super store, there are between 12,000 – 15,000 individual
items for sale. The IT team wanted to improve both the efﬁ ciency and
accuracy of the stock taking process. So they explored ways of adopting a
fully automated process to replace their manual stock taking and veriﬁ cation
process. In particular, Keells Super wanted to take advantage of mobile
computing combined with Wi-Fi technology. The team worked with
Crosspoint Business Solutions to help implement a new stock veriﬁ cation
system using MC3000 mobile computers working on a Wi-Fi network,
across 30 supermarket stores.
In the past, Keells Super had used its entire staff for eight days to complete a
single stock count. So for eight days there was a black hole on inventory when
staff did not have an accurate idea of what was in the store. Staff were also
spending a great deal of time actually doing the count.
Head of Business Systems - Consumer Foods and Retail Group,
- Nalaka Umagiliya
Assistant Vice President - JKH Group
John Keells Holdings PLC
Customer Proﬁ le
– JayKay Marketing
Services (Pvt) Ltd.
AP-5131 access points