Dell S2722QCB Service Manual

Dell S2722QCB Service Manual

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Dell S2722QCB Service Manual

Exploded view diagram with list of items

Exploded view diagram with list of items

Item Description Q'ty Remark
1 MF ABS BLACK S2722QCB 1 For EMEA Only, not for other regions
2 ASSY DECO S2721QB 1
3 BTN OSD ABS BLACK S2721QB 1
4 LCM27W LM270WR3-SSC1 LGD Z 1
5 PCBA I/F BD MI S2722QC 1
6 PCBA SPS BD MI S2722DC 1
7 PCBA LED DRV BD MI S2722QC 1
8 ASSY SHD S2722QCB 1
9 SPK*2 3W 8OHM 225/520MM UL94 1
10 PCBA CTRL BD MI S2722DC 1
11 PCBA USB BD SMD S2722DC 1
12 ASSY RC S2722QCB 1
13 ASSY STAND COLUMN S2722QCB 1
14 ASSY STAND BASE S2722QCB 1
15 Power cable 1 See "NOTE"
16 USB Type-C to USB Type-C 3.2 Gen 2 cable 1 See "NOTE"

NOTE:
For replacement of power cord, connectivity cable and external power supply (if applicable), contact Dell:

  1. Go to https://www.dell.com/support.
  2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom-right corner of the page.
  3. Click Contact Us next to the country dropdown.
  4. Select the appropriate service or support link based on your need.
  5. Choose the method of contacting Dell that is convenient for you

Wiring connectivity diagram

Wiring connectivity diagram

How to connect and disconnect power cable/connectivity cable


To change power cable/connectivity cable, switch off power before unplugging the cable and replugging in required cable.

Connecting the power cable/connectivity cable

Disassembly and Assembly Procedures

Disassembly SOP

Preparation before disassembly

  1. Clean the room for work
  2. Identify the area for material
  3. Prepare the implement, equipment, materials as below:
    1. Working table
    2. Philips-head screwdriver
    3. Gloves
    4. Cleaning cloth
    5. ESD protection

Disassembly SOP - Step 1
Disassembly SOP - Step 2
Disassembly SOP - Step 3
Disassembly SOP - Step 4

Assembly SOP

Preparation before assembly

  1. Clean the room for work
  2. Identify the area for material
  3. Prepare the implement, equipment, materials as below:
    1. Working table
    2. Philips-head screwdriver
    3. Gloves
    4. Cleaning cloth
    5. ESD protection

Assembly SOP - Step 1
Assembly SOP - Step 2
Assembly SOP - Step 3
Assembly SOP - Step 4
Assembly SOP - Step 5

Trouble shooting instructions


Before you begin any of the procedures in this section, follow the Safety instructions.

Self-test

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. It your monitor and computer are properly connected but the monitor screen remains dark, run the monitor gelt-test by performing the following steps:

  1. Turn Off both your computer and the monitor.
  2. Unplug the video cable from the computer.
  3. Turn On the monitor.
    The floating dialog box should appear on-screen (against a black background), it the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains white.

information NOTE: The message may slightly differ, depending on the connected input signal.

  1. This box also appears during normal system operation, if the video cable becomes disconnected or damaged.
  2. Turn Ott your monitor and reconnect the video cable; then turn On both your computer and the monitor.

If your monitor screen remains blank after you perform the previous procedure, check your video controller and computer, because your monitor is functioning properly.

Built-in diagnostics

Your monitor has a built-in diagnostic tool that helps you determine it the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card.

To run the built in diagnostics:

  1. Ensure that the screen is clean (no dust particles on the surface ot the screen)
  2. Press and hold Button 4 tor about 4 seconds until a pop menu appears.
  3. Use Button 1 or Button 2 to select the diagnostic tool and use Button 3 to confirm. A grav test pattern appears at the beg nning of the diagnostic program.
  4. Carefully inspect the screen tor abnormalities.
  5. Press Button 1 again to change the test patterns.
  6. Repeat steps 4 and 5 to inspect the display in red, green, blue, black, white, and text screens.
  7. Press Button 1 to end the diagnostic program.

Common problems

The following table contains general information about common monitor problems you might encounter and the possible solutions:

Common symptoms What you experience Possible solutions
No Video/Power LED off No picture
  • Ensure that the video cable connecting the monitor and the computer is properly connected and secure.
  • Verify that the power outlet is functioning properly using any other electrical equipment.
  • Ensure that the power button is pressed fully
  • Ensure that the correct input source is selected in the Input Source menu.
No Video/Power LED on No picture or no brightness
  • Increase the brightness and contrast controls via OSD.
  • Invoke the self-test feature (see Self-test).
  • Check for bent or broken pins in the video cable connector.
  • Run the built-in diagnostics.
  • Ensure that the correct input source is selected in the Input Source menu.
Poor Focus Picture is fuzzy, blurry, or ghosting
  • Eliminate video extension cables.
  • Reset the monitor to factory settings.
  • Change the video resolution to the correct aspect ratio.
Shaky/Jittery Video Wavy picture or tine movement
  • Reset the monitor to factory settings.
  • Check environmental factors.
  • Relocate the monitor and test it in another room.
Missing Pixels LCD screen has spots
  • Turn the monitor off and then on again.
  • Pixel that is permanently off is a natural defect that can occur in LCD technology.
  • For more information on Dell Monitor Quality and Pixel policy, see Dell support site at: www.dell.com/pixelguidelines.
Stuck-on Pixels LCD screen has bright spots
  • Turn the monitor off and then on again.
  • Pixel that is permanently off is a natural defect that can occur in LCD technology.
  • For more information on Dell Monitor Quality and Pixel Policy, see Dell support site at: www.dell.com/pixelguidelines.
Brightness Problems Picture too dim or too bright
  • Reset the monitor to factory settings.
  • Adjust brightness and contrast controls via OSD.
Geometric Distortion Screen not centered correctly Reset the monitor to factory settings.
Horizontal/Vertical Lines Screen has one or more lines
  • Reset the monitor to factory settings.
  • Invoke the feature (see Self-test) and determine it these lines are also flagged in the self-test mode.
  • Check for bent or broken pins in the video cable connector.
  • Run the built-in diagnostics.
Synchronization Problems Screen is scrambled or appears torn
  • Reset the monitor to factory settings.
  • Invoke the self-test feature (see Self-test) and determine if these lines are also flagged in the self-test mode.
  • Check tor bent or broken pins in the video cable connector.
  • Restart the computer in the safe mode.
Safety Related Issues Visible signs of smoke or sparks
  • Do not perform any troubleshooting steps.
  • Contact Dell immediately.
Intermittent problems Monitor malfunctions on and off
  • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
  • Reset the monitor to factory settings.
  • Invoke the self-test feature (see Self-test) and determine if these lines are also flagged in the self-test mode.
Missing Color Picture missing color
  • Perform monitor self-test feature check.
  • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
  • Check for bent or broken pins in the video cable connector.
Wrong Color Picture color not good
  • Change the settings ot the Preset Modes in the Color menu OSD depending on the application.
  • Adjust R/G/B value under Custom Color in the Color menu OSD.
  • Change the Input Color Format to RGB or YCbCr/YPbPr in the Color settings OSD.
  • Run the built-in diagnostics.
Image retention from a static image left on the monitor for a long period ot time Faint shadow from the static image displayed appears on the screen
  • Set the screen to turn off after a few minutes ot screen idle time. These can be adjusted in Windows Power Options or Mac Energy Saver setting.
  • Alternatively, use a dynamically changing screensaver.

Product specific problems

Common symptoms What you experience Possible solutions
Screen image is too small Image is centered on screen, but does not fill entire viewing area
  • Check the Aspect Ratio setting In the Display menu OSD.
  • Reset the monitor to factory settings.
Cannot adjust the monitor with the buttons on the front panel OSD does not appear on the screen
  • Turn Off the monitor, unplug the power cord, plug it back, and then turn On the monitor.
  • The OSD menu may be locked. Press and hold the Menu/function button next to the Power button tor 4 seconds to unlock (for more information, see Lock).
No input signal when user controls are pressed No picture, the LED light is white
  • Check the signal source. Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard.
  • Check whether the signal cable is plugged In properly. Re-plug the signal cable it necessary.
  • Reset the computer or video player.
The picture does not fill the entire screen The picture cannot fill the height or width ot the screen
  • Due to different video formats (aspect ratio) ot DVDs, the monitor may display in full screen.
  • Run the built in diagnostics.
No video at HDMI/USB Type-C port When connected to some dongle/ docking device at the port, there is no video when unplugging/ plugging the cable from the notebook Unplug the HDMI/USB Type-C cable from dongle/docking device, then plug the docking HDMI/USB Type C cable to the notebook

USB specific problems

Common symptoms What you experience Possible solutions
USB interface Is not working USB peripherals are not working
  • Check that your monitor is turned On.
  • Reconnect the upstream cable to your computer.
  • If your computer does not have a USB Type-C port, use a USB Type-C to USB Type-A cable (sold separately) to connect the monitor to your computer.
  • Reconnect the USB peripherals (downstream connector).
  • Turn the monitor off and then on again.
  • Reboot the computer.
  • Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer system.
USB Type-C port does not supply power USB peripherals cannot be charged
  • Check that the connected device is compliant with the USB-C specification. The USB Type-C port supports USB 3.2 Gen 1 and an output of 65 W.
  • Check that you use the USB Type-C cable shipped with your monitor.
SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) interface is slow SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) peripherals working slowly or not working at all
  • Check that your computer is SuperSpeed USB 10 Gbps (USB 3.2 Gen 1)-compatible.
  • Some computers have USB 3.2, USB 2.0, and USB 1.1 ports. Ensure that the correct USB port is used.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB peripherals (downstream connector).
  • Reboot the computer.
Wireless USB peripherals stop working when a USB 3.2 device is plugged in Wireless USB peripherals responding slowly or only working as the distance between itself and its receiver decreases
  • Increase the distance between the USB 3.2 peripherals and the wireless USB receiver.
  • Position your wireless USB receiver as close as possible to the wireless USB peripherals.
  • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.2 port.

Speakers Specific Problems

Common symptoms What you experience Possible solutions
No sound coming from the speakers
  • Cannot hear any sound
  • Turn Off the monitor, unplug the monitor power cord, replug it, and then turn On the monitor.
  • Check the audio cable connection is connected correctly to the audio line-out port ot the computer.
  • Unplug the audio cable from the audio line-out port.
  • Reset the monitor to factory settings.

General Safety Instructions

Use the following safety guidelines to help ensure your own personal safety and to help protect your equipment and working environment from potential damage.
NOTE: In this section, equipment refers to monitors.


IMPORTANT NOTICE FOR USE IN HEALTHCARE ENVIRONMENTS:
Dell products are not medical devices and are not listed under UL or IEC 60601 (or equivalent). As a result, they must not be used within 6 feet of a patient or in a manner that directly or indirectly contacts a patient

General Safety

burn hazardburn hazard
To prevent the spread of fire, keep candles or other open flames away from this product at all times.

When setting up the equipment for use:

  • Place the equipment on a hard, level surface. Leave 10.2 cm (4 in) minimum of clearance on all vented sides of the computer to permit the airflow required for proper ventilation.
  • burn hazard Restricting airflow can damage the computer or cause a fire.
  • Do not stack equipment or place equipment so close together that it is subject to recalculated or preheated air.
  • NOTE: Review the weight limits referenced in your computer documentation before placing a monitor or other devices on top of your computer. a monitor or other devices on top of your computer.
  • Ensure that nothing rests on your equipment's cables and that the cables are not located where they can be stepped on or tripped over.
  • Ensure that all cables are connected to the appropriate connectors. Some connectors have a similar appearance and may be easily confused (for example, do not plug a telephone a similar appearance cable into the network connector).
  • Do not place your equipment in a closed-in wall unit or on a bed, sofa, or rug.
  • Keep your device away from radiators and heat sources.
  • Keep your equipment away from extremely hot or cold temperatures to ensure that it is used within the specified operating range.
  • burn hazardshock hazard
    Do not push any objects into the air vents or openings of your equipment. Doing so can cause fire or electric shock by shorting out interior components.
  • Avoid placing loose papers underneath your device. Do not place your device in a closed-in wall unit, or on a soft, fabric surface such as a bed, sofa, carpet, or a rug.

When operating your equipment:

  • Do not use your equipment in a wet environment, for example, near a bath tub, sink, or swimming pool or in a wet basement.
  • Do not use AC powered equipment during an electrical storm. Battery powered devices may be used if all cables have been disconnected.
  • Do not spill food or liquids on your equipment.
  • Before you clean your equipment, disconnect it from the electrical outlet. Clean your device with a soft cloth dampened with water. Do not use liquids or aerosol cleaners, which may contain flammable substances.
  • Clean the monitor display with a soft, clean cloth and water. Apply the water to the cloth, then stroke the cloth across the display in one direction, moving from the top of the display to the bottom. Remove moisture from the display quickly and keep the display dry.
  • Long-term exposure to moisture can damage the display. Do not use a commercial window cleaner to clean your display.
  • If your equipment does not operate normally - in particular, if there are any unusual sounds or smells coming from it - unplug it immediately and contact an authorized dealer or service center.

Protecting Against Electrostatic Discharge
Electrostatic discharge (ESD) events can harm electronic components inside your equipment. Under certain conditions, ESD may build up on your body or an object, such as a peripheral, and then discharge into another object, such as your computer. To prevent ESD damage, you should discharge static electricity from your body before you interact with any of your equipment's internal electronic components, such as a memory module. You can protect against ESD by touching a metal grounded object (such as an unpainted metal surface on your computer's I/O panel) before you interact with anything electronic. When connecting a peripheral (including handheld digital assistants) to your equipment, you should always ground both yourself and the peripheral before connecting it. In addition, as you work inside the equipment, periodically discharge any static charge your body may have accumulated.

You can also take the following steps to prevent damage from electrostatic discharge:

  • When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component. Just before un wrapping the antistatic package, be sure to discharge static electricity from your body.
  • When transporting a sensitive component, first place it in an antistatic container or packaging.
  • Handle all electrostatic sensitive components in a static-safe area. If possible, use antistatic floor pads and work bench pads.

General Power Safety

Observe the following guidelines when connecting your equipment to a power source:

  • Check the voltage rating before you connect the equipment to an electrical outlet to ensure that the required voltage and frequency match the available power source.
  • Do not plug the equipment power cables into an electrical outlet if the power cable is damaged
  • Norway and Sweden: If this product is provided with a 3-prong power cable, connect the power cable to a grounded electrical outlet only.
  • If you use an extension power cable, ensure that the total ampere rating of the products plugged in to the extension power cable does not exceed the ampere rating of the extension cable.
  • If you must use an extension cable or power strip, ensure the extension cable or power strip is connected to a wall power outlet and not to another extension cable or power strip. The extension cable or power strip must be designed for grounded plugs and plugged into a grounded wall outlet.
  • burn hazardshock hazard
    If you are using a multiple-outlet power strip, use caution when plugging the power cable into the power strip. Some power strips may allow you to insert a plug incorrectly. Incorrect insertion of the power plug could result in permanent damage to your equipment, as well as risk of electric shock and/or fire. Ensure that the ground prong of the power plug is inserted into the mating ground contact of the power strip.
  • Be sure to grasp the plug, not the cable, when disconnecting equipment from an electric socket.

If your equipment uses an AC adapter:

  • burn hazard Use only the Dell provided AC adapter approved for use with this device. Use of another AC adapter may cause a fire or explosion.
  • NOTE: Refer to your system rating label for information on the proper adapter model approved for use with your device.
  • Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use it to run the computer or to charge the battery. Do not cover the AC adapter with papers or other items that will reduce cooling; also, do not use the AC adapter inside a carrying case.
  • The AC adapter may become hot during normal operation of your computer. Use care when handling the adapter during or immediately after operation.
  • It is recommended that you lay the adapter on the floor or desk so that the green light is visible. This will alert you if the adapter should accidentally go off due to external effects. If for any reason the green light goes off, disconnect the AC power cord from the wall for a period of ten seconds, and then reconnect the power cord.
  • burn hazardshock hazard
    Japan Only: Use only the Dell-provided AC power cable with the AC adapter. Use of any other power cable may damage the device or AC adapter or may present risk of fire or electric shock.

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Dell S2722QCB Service Manual

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