BenQ W5850 User Manual
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BenQ W5850 User Manual

BenQ W5850 User Manual

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Digital Projector
User Manual
Home Cinema Series | W5850
V 1.00

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Summary of Contents for BenQ W5850

  • Page 1 Digital Projector User Manual Home Cinema Series | W5850 V 1.00...

  • Page 2: Warranty And Copyright Information

    For other information, please visit www.BenQ.com. Copyright Copyright 2025 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

  • Page 3: Table Of Contents

    Table of Contents Warranty and Copyright information ................2 Important safety instructions ....................4 Introduction ...........................8 Package contents ............................. 8 Projector exterior view ............................ 9 Terminal ..................................10 Controls and functions ..........................11 Installing the lens ........................13 Positioning your projector ....................14 Choosing a location ............................14 Obtaining a preferred projected image size .................15 Mounting the projector ..........................16...

  • Page 4: Important Safety Instructions

    Important safety instructions Your projector is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that you follow the instructions mentioned in this manual and marked on the product. 1.
  • Page 5 9. Do not place this product on an unstable 12. Always place the projector on a level, cart, stand, or table. The product may fall, horizontal surface during operation. sustaining serious damage. 13. Do not stand the projector on end vertically.
  • Page 6 Poorly ventilated or confined space can become wet, disconnect it from the power significantly increase noise levels. Allow at supply's power outlet and call BenQ to least 50 cm clearance from walls and free have the projector serviced. flow of air around the projector.
  • Page 7 Risk Group 2 laser warning 1. According to the classification of This product belongs to CLASS 1 consumer photobiological safety of light source and laser product and complies with IEC 60825- light source systems, this product is Risk 1:2014, EN 60825-1:2014/A11:2021 and Group, IEC 62471-5:2015.

  • Page 8: Introduction

    • * The warranty card is only supplied in some specific regions. Please consult your dealer for detailed information. Optional accessories • BenQ 3D glasses • Universal wall mount Replacing the remote control batteries 1. Press and slide off the battery cover.

  • Page 9: Projector Exterior View

    • Avoid leaving the remote control and batteries in an excessively hot or humid environment like the kitchen, bathroom, sauna, sunroom or in a closed car. • Replace only with the same or equivalent type recommended by the battery manufacturer. •...

  • Page 10: Terminal

    Terminal 1. HDMI input connector (Version 2.1, 5. RS232 control port Audio Return) 6. 3D Sync Signal output port 2. HDMI input connector (Version 2.1 FRL) 7. RJ-45 LAN input connector 3. USB 2.0 Type-A port (2.0 A, Media Reader, (Direct Connect) Firmware upgrade) 8.

  • Page 11: Controls And Functions

    Controls and functions Projector & Remote control All the key presses described in this document are available on the remote control or projector. 1. SOURCE 4. BACK A source selection bar appears. Goes back to previous OSD menu, exits and saves menu settings. POWER 5.
  • Page 12 6. OK 13. ASPECT Confirms the selected On-Screen Display Selects the display aspect ratio. (OSD) menu item. 14. DEFAULT 7. LENS Resets the current function to its default The lens control menu is displayed. factory setting. 8. PIC MODE 15. CINEMA MODE Displays the picture mode menu.

  • Page 13: Installing The Lens

    Installing the lens Before installing the projector's lens, ensure that the projector is powered off and the power cord has been disconnected from the projector. 1. Remove the anti-dust stopper from the lens compartment in the projector. 2. Remove the anti-dust caps from the front and back of the lens. 3.

  • Page 14: Positioning Your Projector

    This is the suspended upside-down from the ceiling most common way to position the projector in front of the screen. Purchase the BenQ for quick setup and portability. Projector Ceiling Mount Kit from your dealer to mount your projector on the ceiling.

  • Page 15: Obtaining A Preferred Projected Image Size

    Obtaining a preferred projected image size The distance from the projector lens to the screen, the zoom setting, and the video format each factors in the projected image size. Projection screen size • The screen aspect ratio is 16:9 and the projected picture is in a 16:9 aspect ratio Projection Distance 16:9 Screen Diagonal Vertical Offset...

  • Page 16: Mounting The Projector

    If you use a non-BenQ brand projector mounting kit, there is a safety risk that the projector may fall down due to an improper attachment through the use of the wrong gauge or length screws.

  • Page 17: Ceiling/Wall Mount Installation Diagram

    Ceiling/Wall mount installation diagram Ceiling/Wall mount screw: M4 Max. L = 11 mm Min. L = 8 mm Max L = 11 Label location Unit: mm Min L = 8...

  • Page 18: Adjusting The Projector Position

    Adjusting the projector position Shifting the projection lens The lens shift provides flexibility for installing your projector. When the Lens Shift is enabled, you can position the projector off center from the screen. The lens shift range is expressed as a percentage of half of the height or width of the projected image.

  • Page 19: Adjusting The Projected Image

    Adjusting the projected image Adjusting the projection angle If the projector is not placed on a flat surface or the screen and the projector are not perpendicular to each other, the projected image becomes trapezoidal. You can screw the adjuster feet to fine-tune the horizontal angle.

  • Page 20: Correcting Keystone

    Correcting keystone Keystoning refers to the situation where the projected image becomes a trapezoid due to angled projection. To correct the distorted image: 1. Display the 2D Keystone correction page from the following menus. • The Basic menu system. • The Installation menu of the Advanced menu system. 2.

  • Page 21: Connection

    Connection When connecting a signal source to the projector, be sure to: 1. Turn all equipment off before making any connections. 2. Use the correct signal cables for each source. 3. Make sure the cables are firmly inserted. Notebook or desktop computer AV Device (players, disc players, HDMI USB Type-A...

  • Page 22: Operations

    Operations Starting up the projector 1. Plug the power cord. Turn on the power outlet switch (where fitted). The power indicator on the projector lights orange after power has been applied. 2. Press the power button on the projector or remote control to start the projector. The power indicator flashes green and stays green when the projector is on.
  • Page 23 Step 3: Specify OSD Language. Step 4: Please adjust the Focus & Zoom / Lens Shift. Step 5: Adjust the corners of the projected image (Corner Fit) as needed. For more information about Corner Fit, see "4. Main menu: Installation" on page 42.

  • Page 24: Using The Menus

    Using the menus The projector is equipped with 2 types of On-Screen Display (OSD) menus for making various adjustments and settings. The Basic OSD menu provides primary menu functions while the Advanced OSD menu provides full menu functions. To access the OSD menu, press on the projector or remote control.

  • Page 25: Securing The Projector

    Overview of the Advanced OSD menu. Main menu Current input signal Sub-menu and status Function keys The OSD screenshots are for reference only, and may differ from the actual design. Securing the projector The projector has to be installed in a safe place to prevent theft. Otherwise, purchase a security cable to secure the projector.

  • Page 26: Presented From A Media Reader

    Presented from a Media Reader The MEDIA READER (USB) port on the projector allows you to browse the image and document files stored on a USB flash drive connected to the projector. It can eliminate the need for a computer source. Supported File Formats Music Video...

  • Page 27: Upgrades The Firmware

    To ensure a smooth process, please perform the following steps before upgrading the firmware. 1. Check and write down your firmware version from the Information > Firmware Version menu. 2. Call BenQ service center to provide the version number and verify the projector is free from firmware compatibility problem.

  • Page 28: Shutting Down The Projector

    Shutting down the projector 1. Press POWER and a confirmation message will display prompting you. If you don't respond in a few seconds, the message will disappear 2. Press the power button again. The power indicator flashes orange, the projection light source shuts down, and the fans will continue to run for approximately 10 seconds to cool down the projector.

  • Page 29: Menu Operation

    Menu operation Please note that the on-screen display (OSD) menus vary according to the signal type selected and the projector model you are using. The menu items are available when the projector detects at least one valid signal. If there is no equipment connected to the projector or no signal detected, limited menu items are accessible.

  • Page 30: Advanced Menu

    0–100 Sharpness 0–15 Brilliant Color 0–10 1.8 / 2.0 / 2.1 / 2.2 / 2.3 Gamma Selection / 2.4 / 2.5 / 2.6 / BenQ Native (for Bright picture mode) Preset Normal / Cool / Warm (for the rest picture modes)
  • Page 31 Color Enhancer 0–18 Flesh Tone -5–5 Pixel Enhancer 4K 0–20 Cinema Master Motion Enhancer 4K Off / Low / Middle / High Local Contrast Enhancer Off / Low / Middle / High Global Contrast Enhancer Off / Low / Middle / High Advanced Color Dynamic Tone Mapping Off / On...
  • Page 32 • HDR10/Filmmaker Mode (HDR) Delivers High Dynamic Range effects with higher contrasts of brightness and colors for HDR Blu-ray movies. After auto-detecting metadata or EOTF info from HDR10 contents, HDR10/Filmmaker Mode (HDR) is available for selection. • HDR10+ Delivers High Dynamic Range effects with higher contrasts of brightness and colors for HDR Blu-ray movies.
  • Page 33 • Rename User Mode Select to rename the customized picture modes (User). The new name can be up to 9 characters including English letters (A-Z, a-z), digits (0-9), and space (_). 1. Go to Picture > Picture Mode. 2. Press t/u to select User. User Management (Continued) 3.
  • Page 34 • Gamma Selection Gamma refers to the relationship between input source and picture brightness. • 1.8/2.0/2.1/BenQ: Select these values according to your preference. • 2.2/2.3: Increases the average brightness of the picture. Best for a lit environment, meeting room or family room.
  • Page 35 • Color Management The Color Management provides six sets (RGBCMY) of colors to be adjusted. When you select each color, you can independently adjust its range and saturation according to your preference. To make adjustments, press the p/q arrows to highlight an independent color from among Red (R), Green (G), Blue (B), Cyan (C), Magenta (M), or Yellow (Y), and press OK.
  • Page 36 • Cinema Master • Color Enhancer: Allows you to fine-tune the saturation of colors with larger flexibility. It modulates complex color algorithms to flawlessly render saturated colors, fine gradients, intermediate hues and subtle pigments. • Flesh Tone: Provides a smart adjustment of hue only for calibrating people's skin color, not other colors in the image.
  • Page 37 Returns all of the adjustments you’ve made for the selected Picture Mode (including the preset mode, User) to the factory preset values. 1. Press OK. The confirmation message is displayed. Reset Current 2. Use t/u, select Reset, and then press OK. The current picture mode Picture Mode returns to the factory preset settings.
  • Page 38 2. Main menu: Display Structure Menu Options Auto / 4:3 / 16:9 / 2.35:1 / Aspect Ratio Anamorphic 2.35:1 / Anamorphic 16:9 Auto / Frame Sequential / 3D Mode Frame Packing / Top-Bottom / Side by Side / Off 3D Sync Invert Disable / Invert 3D Sync Out Off / On...
  • Page 39 PlayStation consoles (with 3D game discs), 3D Blu-ray players (with 3D Blu- ray discs), and so on. After you have connected the 3D video devices to the projector, wear the BenQ 3D glasses and make sure the power is on to view 3D contents.
  • Page 40 • HDMI Format Selects a suitable RGB color range to correct the color accuracy. • Auto: Automatically selects a suitable color range for the incoming HDMI signal. • Limited: Utilizes the Limited range RGB 16-235. • Full: Utilizes the Full range RGB 0-255. •...
  • Page 41 3. Main menu: Audio Structure Menu Options Audio Output S/PDIF / Audio Return+ Audio Output Format LPCM / RAW Reset Audio Reset / Cancel Function descriptions Menu Descriptions To enjoy S/PDIF digital sound effect, make sure the SPDIF connector on the projector is connecting to a compatible audio system.
  • Page 42 4. Main menu: Installation Structure Menu Options Front / Front Ceiling / Projector Position Rear / Rear Ceiling Lens Lock Off / On Lens Control Focus & Zoom Left / Right / Up / Down Lens Shift Left / Right / Up / Down H: -35 —...
  • Page 43 Function descriptions Menu Descriptions The projector can be installed on a ceiling or behind a screen, or with one Projector Position or more mirrors. See "Choosing a location" on page 14 for details. • Lens Lock When this function is enabled, the Focus & Zoom and Lens Shift functions are grayed out to prevent incorrect adjustments.
  • Page 44 We recommend you to use the High Altitude Mode when your environment is between 1500 m - 3000 m above sea level, and ambient temperature is between 0°C to 30°C. Operation under "High Altitude Mode" may cause a higher decibel operating noise level because of increased fan speed necessary to improve overall system cooling and performance.
  • Page 45 • Network Standby Settings This menu provides basic and advanced settings for network control when the projector is in standby mode. • Enable Network Standby Mode: Selecting On will keep the projector at a lower power consumption than it is on while the projector is available for network control.
  • Page 46 / Română / Norsk / Dansk / Български / Suomi / Indonesian / Ελληνικά / ‫/ ةيبرعلا‬हिन् द ी Background Settings Splash Screen BenQ / Black / Blue Menu Type Basic / Advanced 5 Sec / 10 Sec / 20 Sec / Menu Display Time...
  • Page 47 BenQ video display devices. Accordingly, we recommend that setup and calibration be performed by an ISF certified installation technician.
  • Page 48 • Panel Key Lock Enables or disables a lock on the external control panel at the rear side of the projector. When enabled, you need to enter the password in order to use the control panel. • Change Password Security Settings Allows you to set up a password or change the current password.

  • Page 49: Main Menu: Information

    6. Main menu: Information Function descriptions Menu Descriptions Detected Resolution Shows the native resolution of the input signal. Source Shows the current signal source. Picture Mode Shows the selected mode on the Picture menu. Light Source Mode Shows the used light source mode. Shows the current 3D mode.

  • Page 50: Maintenance

    Maintenance Care of the projector Cleaning the lens Clean the lens whenever you notice dirt or dust on the surface. Be sure to turn off the projector and let it cool down completely before cleaning the lens. • Use a canister of compressed air to remove dust. •...

  • Page 51: Light Source Information

    Light Source Information Getting to know the light source hour When the projector is in operation, the duration (in hours) of light source usage is automatically calculated by the built-in timer. The method of calculating is as follows: Light Usage Time = (x+y+a) hours, if Time used in the Normal Mode mode = x hours Time used in the ECO mode = y hours Time used in the Custom Mode mode = a hours...
  • Page 52 Indicator POWER TEMP LIGHT Status & Description System Information Stand-by mode Powering up Normal operation Normal power-down cooling Download Color wheel start failure MT9669 shutdown failed MT9669 and GD32 communication timed out MT9669 and GD32 communication error MT9669 and ES858 communication timed out MT9669 and ES858 communication error Light Source Information Light is not lit up...
  • Page 53 Temperature 2 error (over limited power supply temperature) Temperature 3 error (over limited DMD temperature) DMD thermal sensor failed to initialize Temperature 4 error (over limited color wheel motor axis temperature) Thermal Sensor 4 open error Thermal Sensor 4 short error Temperature 5 error (over limited LD temperature) Thermal Sensor 5 open error Thermal Sensor 5 short error...

  • Page 54: Troubleshooting

    Troubleshooting The projector does not turn on. Cause Remedy Plug the power cord into the AC power jack on the projector, and plug the power cord into the power There is no power from the power cord. outlet. If the power outlet has a switch, make sure that it is switched on.

  • Page 55: Specification

    Input terminals Please visit below website and choose your country to Digital find your service contact window. - HDMI-1 (2.1, HDCP 2.2, CEC/ARC/eARC with http://www.benq.com/welcome multichannel audio output) Transporting - HDMI-2 (2.1, HDCP 2.2) Original packing or equivalent is recommended.

  • Page 56: Dimensions

    Dimensions Projector dimensions Unit: mm...

  • Page 57: Timing Chart

    Timing chart Supported timing for HDMI (HDCP) input • PC timings Supported 3D format Refresh Horizontal Clock Frame Side Resolution MODE Rate Frequency (MHz) Sequen- (Hz) (kHz) Bottom tial Side VGA_60 59.940 31.469 25.175 VGA_72 72.809 37.861 31.500 640 x 480 VGA_75 75.000 37.500...
  • Page 58 • Video timings Supported 3D format Horizontal Vertical Dot Clock Resolu- Frame Frame Side Timing Frequency Frequency Frequency tion Sequen- Pack- (KHz) (Hz) (MHz) Bottom tial Side 576p 720 x 576 31.25 720/50p 1280 x 720 37.5 74.25 720/60p 1280 x 720 45.00 74.25 1080/24P 1920 x 1080...

  • Page 59: Rs232 Command

    RS232 command RS232 pin assignment Serial Serial RTSZ CTSZ Function Type Operation ASCII Write Power On <CR>*pow=on#<CR> Write Power Off <CR>*pow=off#<CR> Read Power Status <CR>*pow=?#<CR> Power Write HDMI1 <CR>*sour=hdmi#<CR> Write HDMI 2 <CR>*sour=hdmi2#<CR> Write USB Reader <CR>*sour=usbreader#<CR> Read Current source <CR>*sour=?#<CR>...
  • Page 60 Function Type Operation ASCII Write Set Brightness value <CR>*bri=value#<CR> Read Brightness value <CR>*bri=?#<CR> Write Color + <CR>*color=+#<CR> Write Color - <CR>*color=-#<CR> Write Set Color value <CR>*color=value#<CR> Read Color value <CR>*color=?#<CR> Write Sharpness + <CR>*sharp=+#<CR> Write Sharpness - <CR>*sharp=-#<CR> Write Set Sharpness value <CR>*sharp=value#<CR>...
  • Page 61 Function Type Operation ASCII Projector Position-Front Write <CR>*pp=FT#<CR> Table Projector Position-Rear Write <CR>*pp=RE#<CR> Table Projector Position-Rear Write <CR>*pp=RC#<CR> Ceiling Projector Position-Front Write <CR>*pp=FC#<CR> Ceiling Read Projector Position Status <CR>*pp=?#<CR> Read Quick auto search status <CR>*QAS=?#<CR> Write Menu Position - Center <CR>*menuposition=center#<CR>...
  • Page 62 Function Type Operation ASCII Write Custom mode <CR>*lampm=custom#<CR> Light level for custom Write <CR>*lampcustom=value#<CR> mode Lamp Control (continued) Light level status for Read <CR>*lampcustom=?#<CR> custom mode Read Lamp Mode Status <CR>*lampm=?#<CR> Read Model Name <CR>*modelname=?#<CR> Read System F/W Version <CR>*sysfwversion=?#<CR> Read Scaler F/W Version <CR>*scalerfwversion=?#<CR >...
  • Page 63 Write High Altitude mode on <CR>*Highaltitude=on#<CR> Write High Altitude mode off <CR>*Highaltitude=off#<CR> Read High Altitude mode status <CR>*Highaltitude=?#<CR> Write Set BenQ gamma value <CR>*gamma=value#<CR> Read Gamma value status <CR>*gamma=?#<CR> Write Set HDR Brightness value <CR>*hdrbri=value#<CR> Read Get HDR Brightness value <CR>*hdibri=?#<CR>...
  • Page 64 Function Type Operation ASCII Read FAN 1 speed <CR>*fan1=?#<CR> Read FAN 2 speed <CR>*fan2=?#<CR> Read FAN 3 speed <CR>*fan3=?#<CR> Read FAN 4 speed <CR>*fan4=?#<CR> Service (service only) Read FAN 5 speed <CR>*fan5=?#<CR> (continued) Read Temperature 1 <CR>*tmp1=?#<CR> Read Temperature 2 <CR>*tmp2=?#<CR>...

  • Page 65: Appendix

    Appendix Removing the lens Before removing the projector's lens, ensure that the projector is powered off and cools down to the room temperature. 1. Power off the projector and disconnect the power cord from the projector. See "Shutting down the projector" on page 28.
  • Page 66 6. Install the anti-dust stopper back into the lens compartment.

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