HP ZBook 8 G1ak 14 inch Mobile Workstation PC Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Desktop
  5. ZBook 8 G1ak 14 inch Mobile Workstation PC
  6. Maintenance and service manual
HP ZBook 8 G1ak 14 inch Mobile Workstation PC Maintenance And Service Manual

HP ZBook 8 G1ak 14 inch Mobile Workstation PC Maintenance And Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Maintenance and Service Guide
HP ZBook 8 G1ak 14 inch Mobile
Workstation PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the ZBook 8 G1ak 14 inch Mobile Workstation PC and is the answer not in the manual?

Questions and answers

Related Manuals for HP ZBook 8 G1ak 14 inch Mobile Workstation PC

Summary of Contents for HP ZBook 8 G1ak 14 inch Mobile Workstation PC

  • Page 1 Maintenance and Service Guide HP ZBook 8 G1ak 14 inch Mobile Workstation PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP End Not all features are available in all and used by HP Inc. under license. Intel User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 38 for details. Accessing parts described in Removal and replacement procedures for authorized service provider parts on page 54 can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Electrostatic discharge information....................................30 Generating static electricity....................................30 Preventing electrostatic damage to equipment............................31 Personal grounding methods and equipment............................31 Grounding the work area......................................32 Recommended materials and equipment..............................32 Cleaning your computer........................................33 Enabling HP Easy Clean (select products only) ............................33...
  • Page 6 4. Update BIOS and drivers...................................77 Manually updating BIOS and drivers ............................77 Remotely deploying the BIOS and drivers ..........................77 Analyze the issue..........................................77 5. Remove or uninstall recently added hardware, software ....................77 6. HP Hardware Diagnostics and Tools..............................77 HP PC Hardware Diagnostics UEFI...............................78...
  • Page 7 HP BIOS Configuration Utility (BCU)............................79 HP Image Diagnostic Tool ..................................80 HP Thermal Monitor....................................80 Non-HP diagnostics tools...................................80 7. Status lights, blinking light codes, troubleshooting lights, and POST error messages .......80 Status lights .........................................80 Blinking light codes ....................................81 POST error messages ..................................82 Resolve the issue..........................................83...
  • Page 8 Quick check.........................................110 HP PC Hardware Diagnostics (UEFI) for video test......................110 Display assembly diagram................................110 Dead pixel..........................................111 No video (internal) ....................................... 111 No video (external)......................................111 DisplayPort/VGA ......................................... 112 HDMI ............................................112 No or bad external video via docking..............................113 Incorrect or missing color/distorted image............................. 113 Touch screen..........................................
  • Page 9 9 Backing up, restoring, and recovering..................................... 151 Backing up information and creating recovery media..........................151 Using Windows tools for backing up................................151 Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select products only)................................................151 Restoring and recovering your system..................................151 Creating a system restore ....................................
  • Page 10 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code................156 Starting HP PC Hardware Diagnostics UEFI .............................156 Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)................................................157 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive..................157 Downloading the latest HP PC Hardware Diagnostics UEFI version................158...

  • Page 11: Product Description

    35.6 cm (14 in), antiglare, UWVA, liquid crystal display (LCD) bent panel Nontouch WUXGA (1920 × 1200), low blue light, 800 nits, sRGB 100%, HP Sure View 5 WQXGA (2560 × 1600), bent, 120Hz, WLED, 500 nits, DCI-P3 100%, HP DreamColor 2.5K (2560 ×...
  • Page 12 Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise suppression Camera (supports Wide Dynamic Range [WDR]) (select products only) HP 5 MP + IR camera, wide field-of-view (WFOV), AI integrated HP 5 MP camera, WFOV RJ-45 (network) jack...
  • Page 13 USB Type-A 5 Gbps signaling rate (powered) (right side) RJ-45 Ethernet port (select products only) Keyboard/pointing Keyboard devices HP Premium Notebook Keyboard, spill resistant, backlit, Durakey HP Premium Notebook Keyboard, spill resistant, privacy, backlit, Durakey Touchpad Microsoft precision touchpad default gestures support Multitouch gesture support Power requirements Battery...
  • Page 14 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise available with a Volume Licensing Agreement)

  • Page 15: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use one of the following illustrations and tables to identify the components on the right side of the computer.
  • Page 16 Table 2-1 Right-side components and their descriptions (continued) Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen.

  • Page 17: Left

    Interface (HDMI) device. USB Type-C power connectors and Connect an AC adapter that has a USB Type-C connector, Thunderbolt™ ports with HP Sleep and supplying power to the computer and, if needed, charging the Charge and DisplayPort™ output (2) computer battery.

  • Page 18: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 19 Table 2-4 Display components and their descriptions Component Description WLAN antennas Send and receive wireless signals to communicate with wireless local area networks (WLANs). WWAN antennas Send and receive wireless signals to communicate with wireless wide area networks (WWANs). Ambient light and color sensor Adjusts the brightness of the display, depending on the ambient light, and manages and controls the color temperature.

  • Page 20: Keyboard Area

    For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language.

  • Page 21: Touchpad Components

    Touchpad components Use the illustration and table to identify the touchpad components. Table 2-5 Touchpad components and their descriptions Component Description Left control zone Textured area that allows you to perform additional gestures. Touchpad zone/Near Field Communication Reads your finger gestures to move the pointer or activate (NFC) location items on the screen.
  • Page 22 Table 2-6 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing.

  • Page 23: Power Button And Fingerprint Reader

    Power button and fingerprint reader The fingerprint reader is located on the power button (select products only). IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box, and then select the Sign-on options app. If Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint reader.

  • Page 24: Special Keys

    Table 2-7 Power button and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.

  • Page 25: Bottom

    Table 2-8 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys . Windows key Opens the Start menu.

  • Page 26: Labels

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-10 Service label components Component Serial number Product ID HP product name Chapter 2 Components...

  • Page 27: Using A Sim Card (Select Products Only)

    Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components Component HP product name Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
  • Page 28 Remove the tray (2) from the computer and insert the card (3). Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated. To remove the nano SIM card, insert a small straightened paper clip or a SIM card ejector pin into the card tray access hole to remove the tray.

  • Page 29: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 30 MediaTek MT7925 M.2 2230 Wi-Fi 7 +Bluetooth 5.4 AIM-T WW WLAN N64646-001 Qualcomm Fast Connect 7800 M.2 2230 Wi-Fi 7 + Bluetooth 5.4 AIM-T WW WLAN P08335-001 WWAN module HP 4000 4G LTE-Advanced Pro WWAN P06930-001 HP 5000 5G Solution WWAN P20951-001 Qualcomm 9205 LTE-M (CAT-M1) P11676-001 Solid state drive (M.2 2280, PCIe 4 ×...

  • Page 31: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (12) Power button With fingerprint reader P34582-001 Without fingerprint reader P34583-001 (13) Keyboard NOTE: For a detailed list of country codes, see Keyboard on page Nonprivacy P40433-xx1 Privacy...
  • Page 32 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel (includes hinge cover) Model with an IR camera P34617-001 Models with an RGB camera P34618-001 Models with a microphone, no camera P34619-001 Hinge cover included with bezel spare part Camera module, IR (includes cable) P33124-001...

  • Page 33: Miscellaneous Parts

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Display panel (includes cable) WUXGA, 300 nits P46866-001 2.5 K, 400 nits P46867-001 WUXGA, 300 nits, touch screen P46870-001 WUXGA, 800 nits, privacy P46868-001 WUXGA, 800 nits, privacy, touch screen P48594-001 WUXGA, 400 nits P46871-001...
  • Page 34 Hub microphone board with cable P33120-001 Nano lock 918431-001 HP Prelude Pro Recycled 15.6 backpack M03617-001 HP Prelude Pro Recycled 15.6 top load case M03618-001 HP Renew Business 14. 1 laptop bag M55007-001 HP Renew Business 17.3 laptop bag M55005-001...
  • Page 35 100 W fan for docking G6 P34059-001 USB-C (male)-to-USB-C (male) cable (1.0 m [3.3 ft]) L65253-001 HP Thunderbolt 4 120 W docking station cable (0.8 m [2.6 ft]) M88058-001 HP Thunderbolt 4 280 W docking station cable M88059-001 Bottom case for USB-C/A universal dock...
  • Page 36 HP 235 wireless mouse M86086-001 HP 435 wireless mouse M62277-001 HP 715 rechargeable multidevice mouse N21845-001 HP 510/515 UF rechargeable wireless mouse N86885-001 HP 320K wired keyboard P24877-001 External DVD drive 747080-001 Power cords (C5, 1.0 m [3.3 ft], conventional)
  • Page 37 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Korea L19366-002 North America L19367-002 L19368-002 South Africa L19369-002 Switzerland L19370-002 Taiwan L19372-002 United Kingdom L19373-002 Power cord (C5, premium, 1.0 m [3.3 ft]) Argentina L30811-001 Australia L22327-001 Brazil L30812-001...
  • Page 38 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Israel L22335-001 Italy L32031-001 Italy (straight) L22103-001 Japan L22344-001 South Korea L22340-001 North America L22331-001 L22341-001 South Africa L22337-001 Switzerland L22336-001 Taiwan L22342-001 Thailand L22338-001 The United Kingdom L22332-001 Power cord (C13, premium, 1.0 m [3.3 ft]), Longwell Australia...

  • Page 39: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 40: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 41: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 42: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 43: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 44: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 45: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
  • Page 46 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 47 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 48: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 49 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover: Loosen the four captive Phillips screws that secure the bottom cover to the computer. Use a nonmarking, nonconductive tool (1) to release the edges of the bottom cover from the computer.
  • Page 50 ● Remove the service tag label from the inside of the old bottom cover and place it on the outside of the new bottom cover. Be sure to keep these labels with the computer, as the label is required for any future repairs. Service tag and Feature Byte labels NOTE: Label appearance might vary.

  • Page 51: Battery

    For additional battery information, see the Regulatory, Safety, and Environmental Notices . To access this guide, select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Before removing the battery, follow these steps:...

  • Page 52: Installing A New Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 53 Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 54 Disconnect the battery cable from the system board. The connector location might vary. Open the empty battery containment tray. Remove the paper backing layer from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery.
  • Page 55 Press down on the indentations on the tray (3) to adhere it to the battery. Rotate to unlock the latches (1) that secure the battery to the computer. Number of latches and latch locations might vary. Lift the top of the tray (2) to remove the battery from the computer. Installing a new battery...
  • Page 56 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Install the battery using the revive kit: Open the containment tray that includes the new battery.

  • Page 57: Memory Modules

    To remove the memory modules, use this procedure and illustration. NOTE: Do not remove any labels from factory original memory modules. HP authorized service providers use a commodity tracking number or a vendor serial number printed on memory module labels for limited warranty justification and fraud checking. These numbers are tied to a specific product serial number in the factory and registered by HP for subassembly tracking.
  • Page 58 Table 5-3 Memory module descriptions and part numbers (continued) Description Spare part number 8 GB N77398-001 Before removing the memory, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover (see Bottom cover on page 38).

  • Page 59: Wlan Module

    Press down on the module (3) until the side retention clips snap into place. WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-4 WLAN module descriptions and part numbers Description Spare part number MediaTek MT7922 M.2 2230 Wi-Fi 6E + Bluetooth 5.2 AIM-T WW WLAN N22541-001 MediaTek MT7925 M.2 2230 Wi-Fi 7 +Bluetooth 5.4 AIM-T WW WLAN N64646-001...

  • Page 60: Wwan Module

    WWAN module To remove the WWAN module, use this procedure and illustration. Table 5-5 WWAN module descriptions and part numbers Description Spare part number HP 4000 4G LTE-Advanced Pro WWAN P06930-001 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 61 Table 5-5 WWAN module descriptions and part numbers (continued) Description Spare part number HP 5000 5G Solution WWAN P20951-001 Qualcomm 9205 LTE-M (CAT-M1) P11676-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 62: Solid-State Drive

    If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. To install the WWAN module, reverse the removal procedure. Solid-state drive To remove the solid-state drive (SSD), use this procedure and illustration.
  • Page 63 Pull the drive (3) away from the socket to remove it. Remove the protective sleeve from the SSD. To install the SSD, reverse the removal procedures. NOTE: SSDs are designed with a notch to prevent incorrect insertion. Solid-state drive...

  • Page 64: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 65: Touchpad

    Remove the speakers (3) from the computer. To install the speakers, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-2 Touchpad descriptions and part numbers Description Spare part number For use in models without NFC P40735-001 For use in models with NFC (includes NFC antenna) P40736-001...

  • Page 66: Nfc Module

    Remove the touchpad bracket (3) from the computer. To install the touchpad, reverse this procedure. NFC module To remove the NFC module, use this procedure and illustration. NOTE: The NFC module spare part kit does not include the antenna. The antenna is included in the touchpad spare part kit.

  • Page 67: Fan

    Remove the NFC module (3) from the computer. The module is secured with adhesive. To install the NFC module, reverse this procedure. To remove the fan, use this procedure and illustration. Table 6-4 Fan description and part number Description Spare part number P34587-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see...

  • Page 68: Heat Sink

    Loosen the four captive Phillips screws (2) that secure the fan assembly to the computer, and then remove the assembly (3). To install the fans, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-5 Heat sink descriptions and part numbers Description...

  • Page 69: Left And Right I/O Frames

    Remove the heat sink (3) from the computer. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material location.
  • Page 70 Table 6-6 Left and right I/O frames description and part number Description Spare part number Left and right I/O frames are included in the Plastics Kit P33127-001 Before removing the left and right I/O frames, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38).

  • Page 71: Smart Card Reader

    Remove the right I/O frame (4) from the computer. To install the left and right I/O frames, reverse this procedure. Smart card reader To remove the smart card reader, use this procedure and illustration. Table 6-7 Smart card reader description and part number Description Spare part number Smart card reader (includes cable)

  • Page 72: System Board

    Remove the smart card reader (3) from the computer. To install the smart card reader, reverse this procedure. System board To remove the system board, use these procedures and illustrations. Table 6-8 System board descriptions and part numbers Description Spare part number System board (includes integrated processor) AMD Ryzen AI 7 PRO 350 processor P40441-601...
  • Page 73 ● SSD (see Solid-state drive on page 52 ● Heat sink (see Heat sink on page 58). Remove the system board: Disconnect the following cables from the system board: ● Fingerprint reader cable (ZIF) (1) ● Camera cable (2) ● Display cable (3) ●...

  • Page 74: Display Assembly

    Carefully lift the left side of the system board (2), and then pull it (3) up and away from the computer to remove it. To install the system board, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Table 6-9 Full hinge-up display descriptions and part numbers Description...
  • Page 75 Separate the display assembly (3) from the computer. To remove the bezel: Flex the top (1) and the inside edges of the left and right sides of the bezel to release it. Slide a flat tool (2) across the inside of the bottom of the bezel to release it, and then remove the bezel (3) from the display.
  • Page 76 To remove the display panel: The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape. While turning the tweezers (1), wrap the tape around the tweezers as you continue to pull the tape (2) out from behind the display panel.
  • Page 77 When installing the display panel, install the adhesive strips on each side of the display back cover. NOTE: When replacing the touch control board or display panel, be sure to update the touch firmware, available on the HP product support page. Display assembly...
  • Page 78 To remove the camera cable, disconnect the cable from the hub board (1) on the back cover and from the camera module (2), and then remove the cable (3). To remove the IR camera module, lift up evenly across the module and peel the module up from the display back cover.

  • Page 79: Power Button

    To reassemble and replace the display assembly, reverse this procedure. Power button To remove the power button, use this procedure and illustration. Table 6-10 Power button descriptions and part numbers Description Spare part number For use in models without a fingerprint reader P34583-001 For use in models with a fingerprint reader P34582-001...

  • Page 80: Keyboard

    Remove the power button (2) from the computer. Keyboard To remove the keyboard, use this procedure and illustration. In this section, the first table provides the main spare part numbers for the keyboards. The second table provides the country codes. Table 6-11 Keyboard descriptions and part numbers Description...
  • Page 81 Before removing the keyboard, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover (see Bottom cover on page 38). Remove the battery (see Removing and reinstalling the same battery on page 41).

  • Page 82: Troubleshooting Guide

    Based on some of the most common symptoms, this chapter identifies logical steps and available resources or tools for resolving an issue. HP recommends that you follow the instructions carefully, observe safety precautions, and note any observations or results. Capturing this information can help identify and resolve the problem more quickly.

  • Page 83: General Troubleshooting Steps

    Proceed through the steps in the following table until the issue is resolved, and then move on to the next step that is relevant to the issue. For example, if you resolve a memory issue using the HP PC Diagnostics, or Unified Extensible Firmware Interface (UEFI), tool in step 6, you can then move on to step 10 to reseat the memory into its memory slot.

  • Page 84: Failure Classification

    Power-On Self-Test (POST) verifies that hardware components (such as processor, hard drive, memory) are functional. When POST is complete, the HP logo appears briefly and then disappears. If there are errors, the computer might exhibit blinking lights, POST error messages, or similar notifications.
  • Page 85 No wake up on page 105 page 96 Unresponsive on page 106 Burnt smell on page 96 Slow performance on page 107 HP Smart Adapter warning message on page 107 Incorrect time and date on page 108 a,b,c similar symptoms Failure classification by hardware devices To determine failure by device, use this table.

  • Page 86: Examine The Environment

    Table 7-5 Failure classification by hardware devices 4. Display 5. I/O devices 6. Storage 7. Mechanical Display anomalies on Keyboard on page 115 Hard drive or solid-state Noise (sound) on page page 109 drive not recognized on Keyboard point stick on page 124 Dead pixel on page 111 page 116...

  • Page 87: Update Bios And Drivers

    6. HP Hardware Diagnostics and Tools HP offers diagnostics and tools to diagnose hardware failure. This section describes how to use some of these tools. Check for the latest versions before use.

  • Page 88: Hp Pc Hardware Diagnostics Uefi

    The HP PC Hardware Diagnostics UEFI tool is built within BIOS (basic memory and hard drive diagnostics only), or within new hard drives themselves. These drives contain more advanced versions of the diagnostic tool than the BIOS-based version.

  • Page 89: Hp Bios Configuration Utility (Bcu)

    HP BIOS Configuration Utility (BCU) HP BCU is a free utility that captures the BIOS settings and their values. This tool provides a text file of the computer’s BIOS configuration. This file can help identify any settings that are contributing to an issue.

  • Page 90: Hp Image Diagnostic Tool

    The report can assist you with diagnostics and solutions to problems you encounter. HP Thermal Monitor You can use HP Thermal Monitor to stress the processor and GPU and monitor the temperature values of various components in the system. NOTE: Available only to authorized service providers and technicians.

  • Page 91: Blinking Light Codes

    Off: The battery is fully charged. Front hard drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. Rear AC adapter light White: The computer is connected to external power.

  • Page 92: Post Error Messages

    ● BIOS ● Mass storage devices ● Fans The following table describes errors encountered during HP PC Hardware Diagnostics UEFI. Table 7-8 System diagnostics failure codes and actions to address the failure Test description Failure description Error Suggested user actions...

  • Page 93: Resolve The Issue

    Before performing a hard reset, you must disconnect or remove all peripheral devices. Start and test the computer by itself, and if the problem is not resolved, reconnect one peripheral device at a time. To resolve the startup or operational problem, run HP Support Assistant, or manually install all updated drivers from Microsoft and HP.

  • Page 94: Soft Reset (Default Settings)

    If a startup menu appears, use the arrow keys to select Start Windows Normally, and then press the enter key. After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers. CMOS refers to the battery-powered semiconductor chip located on computer's system board.

  • Page 95: 11. Test With Minimum Configuration

    NOTE: This step is to be used by authorized service providers only. HP will not honor the warranty for a system tested with the system board removed without the heat sink or fan. This essential configuration is often used to troubleshoot power-on related issues, such as no-boot, reboot, and freezing issues.

  • Page 96: Safe Mode

    The essential hardware consists of the following components: ● System board ● AC adapter (unplug nonremovable battery or remove battery) ● Processor and heat sink or fan The processor might be integrated into the system board. ● Memory (one verified working memory DIMM) ●...

  • Page 97: Verify Solution

    Explain to the customer why the issue occurred and what was done to resolve it. If the solution you used was in an HP public document, provide the document information to the customer, letting them know they can locate it on http://www.hp.com. Also, tell them that there are other solutions available on the website.

  • Page 98: Helpful Hints

    These steps provide simple, useful checks that you can perform when troubleshooting. TIP: If you have installed an operating system other than the factory-installed operating system, go to http://www.hp.com/go/quickspecs and verify that it is supported on your system. Be sure that the computer is plugged into a working AC outlet.

  • Page 99: Consulting With Hp Service

    Press the touchpad On/Off button light. If the light toggles on or off, the touchpad is likely operating correctly. Consulting with HP Service If further HP support is required, the following information might be requested when you call. It might be helpful to take notes. ●...

  • Page 100: No Power

    No power When a unit experiences no power, there are several contributing factors to consider. Be sure to consider all symptoms related to this behavior when troubleshooting. Table 7-9 Issues, possible causes, and fixes Items Procedures Symptoms Possible causes Computer does not start Failed power input to the computer (external power source, AC adapter, faulty ●...
  • Page 101 Replace new power connector cable (if the cable exists and is defective) To isolate faulty power connector cable and power button, technicians can short power-on pads or pins to turn on the computer. Contact HP Engineering for this information. Verify blinking lights (7.

  • Page 102: Intermittent Power-On, Shutdown, Restart

    Table 7-9 Issues, possible causes, and fixes (continued) Items Procedures Tips Computer automatically boots without pressing power button when the RTC 3 V battery is removed. Therefore, after the service door and RTC 3 V battery are removed, you do not have to press power button from top side. In essential hardware configuration, mWS G1 and G2 might require discrete graphics processing unit (GPU) to boot.

  • Page 103: Ac Adapter Issue

    If there is still no rear power light or no startup, replace the AC adapter. Tips The HP Smart AC adapter has a special pin in the middle, called the ID pin, for power rating and throttling. If this pin is broken, the rear power light turns on, but the power button and front power lights blink continuously, and the computer does not turn on.
  • Page 104 Table 7-12 Issues, possible causes, and fixes Items Procedures Symptoms Possible causes ● No battery status light Defective AC adapter, battery, or both. ● Blinking amber (critically low NOTE: Before proceeding, verify that the computer can start to BIOS or Windows with battery level) a good AC adapter.
  • Page 105 Diagnostics: HP tools report results such as passed, calibrate, weak, replace, no battery, and unknown, and they suggest corresponding actions. HP PC Hardware Diagnostics UEFI is a good tool to use to isolate and determine faulty battery, especially for quickly discharging (short life) battery.

  • Page 106: Battery Discharges Too Fast

    To conserve battery power, turn off Wireless On-Off button and other peripherals and USB devices, applications, processes (in Task Manager) when not in use; also, reduce screen brightness. Follow HP instructions about how to maintain battery and increase battery life. Burnt smell Use this information to troubleshoot burnt-odor issues.

  • Page 107: Post

    Inspect further sources internally after disassembling chassis, such as burnt or damaged components. If the issue persists, replace boards, AC adapter, and battery for safety concern, and report issues to HP. POST Use the following sections to troubleshoot Power-on Self Test issues.

  • Page 108: Blinking Lights

    Perform hardware reset (8. Hard reset on page 83) and verify that HP Logo is presented correctly on display screen when pressing f10. Test with external monitor via VGA port (or DisplayPort, HDMI, or other). Press power button and close the computer lid to force video output to external video.

  • Page 109: Diagnostic Error Messages

    Restore hardware to its original condition (for example, bootable solid-state drive instead of hard drive). Reseat suspected components and verify connection. Test suspected components using HP PC Hardware Diagnostics (UEFI) tool. Note An Error Message means that the system has finished BIOS hardware validation and is ready to launch the Startup Menu.

  • Page 110: Performance (Os)

    If you lost or forgot the user password, contact your IT personnel. Reference HP F10 Setup Overview See the HP PC BIOS F10 Setup Guide at http://support.hp.com. Performance (OS) Most software problems occur as a result of certain situations. ●...

  • Page 111: Blue Screen

    Verify functionality of AC adapter alone. If it does not work, test with a verified working adapter. Verify battery alone. Verify that battery is not depleted. Test battery using HP PC Hardware Diagnostics (UEFI) tool. Verify connection of power button and cable.
  • Page 112 Run HP Hardware Diagnostics to isolate major faulty hardware issues. ● HP PC Hardware Diagnostics (UEFI) tool to test hard drive, memory, and system. ● Thermal Monitor (available only to authorized service providers and technicians) tool to monitor temperature limits of processor and GPU.

  • Page 113: Freeze At Windows Logo (Hang Or Lockup)

    Update BIOS and drivers (4. Update BIOS and drivers on page 77) to support updates for incompatibilities. Get all the latest updates, using Windows Update. Undo recent changes: ● Startup using Last Known Good Configuration. ● Use System Restore. ● Roll back device driver in Device Manager.

  • Page 114: Electromagnetic Interference (Emi)

    Conflict of instructions from multiple programs or drivers; installing a new hardware or program that is not compatible (might also cause a blue screen ● HP Logo displays briefly error—see blue screen issue). ● Attempt to start to operating system and freeze/hang at Windows logo ●...

  • Page 115: No Wake Up

    Table 7-22 Issues, possible causes, and fixes Items Procedures Symptoms Possible causes System locks up, freezes in certain Electromagnetic interference (EMI). physical area or location Troubleshooting steps (2. Examine the environment on page 76). Pay attention to external power source, high-frequency signals such as cell phones, microwave ovens. Move the computer to different locations nearby to determine where it fails and where it does not fail.

  • Page 116: Unresponsive

    Table 7-23 Issues, possible causes, and fixes (continued) Items Procedures Troubleshooting steps Verify that front power light (7. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 80) is blinking (indicating Sleep state). Press power button to exit Sleep. Reset BIOS to default (associated with OS Power Management in Power Menu) Update BIOS and drivers on page Check power management settings in Windows Power Options.

  • Page 117: Slow Performance

    Perform disk defragmentation to consolidate fragmented data on the hard drive so it works more efficiently. Tips Routine maintenance for performance improvement on page 136. See http://windows.microsoft.com/en-us/windows-8/free-up-disk-space. http://windows.microsoft.com/en-us/windows/optimize-windows-better- performance#optimize-windows-better-performance=windows-vista. HP Smart Adapter warning message Use this information to troubleshoot power adapter warning messages. Slow performance...

  • Page 118: Incorrect Time And Date

    Contact HP for configuration details. Note HP Smart AC adapter warning message: informs you that as power demands increase, the notebook might not perform at full capacity, which might result in longer battery- charging time. In cases of extreme power demands, the system might also throttle back the processor, or with systems that have a discrete video subsystem, a video balance mode might occur to further balance the power needs of the system.

  • Page 119: Display

    Display anomalies The display panel is a field-replaceable unit (FRU) and must be replaced by only authorized technicians. However, HP highly recommends that users and technicians observe symptoms and use the HP PC Hardware Diagnostics (UEFI) tool before any replacement.

  • Page 120: Quick Check

    Update operating system (OS), graphics or video drivers (Intel, AMD, NVIDIA, and others). For custom images, HP highly recommends upgrading or installing Windows in UEFI mode or Legacy disabled to fully support hybrid graphics and avoid unexpected behaviors, for example, blue screen error, graphics or video issues, in the BIOS Legacy setting.

  • Page 121: Dead Pixel

    Troubleshooting steps Use an external monitor with higher resolution. Test with external monitor using HDMI or HP port. Press the power button and close the computer lid to force video output to external video. If there is still no video, contact support.

  • Page 122: Displayport/Vga

    Table 7-30 Issues, possible causes, and fixes Items Procedures Symptom Possible causes No image on external monitor External monitor, resolution, display configuration, drivers. Troubleshooting steps Be sure external monitor is compatible with the computer. Be sure that external monitor is turned on. Press any key to exit the power-saving mode.

  • Page 123: No Or Bad External Video Via Docking

    Be sure that external monitor is compatible with the computer. If applicable, plug the dock in different Type-C ports. For more information, see the technical white paper titled ”HP Elite Dock with Thunderbolt 3 & HP ZBook Dock with Thunderbolt 3.” Go to http://www.hp.com/...

  • Page 124: Touch Screen

    Table 7-33 Issues, possible causes, and fixes Items Procedures Symptoms Possible causes System works normally but the Loose connection, display cable, display, graphics card. display shows: Troubleshooting steps ● Missing or strange color Verify with external monitor ● Image distortion Use combination fn + f4 to enable output to external monitor.

  • Page 125: I/O Devices

    3, PCI Express). ● If you have problems with external devices not provided by HP, contact device manufacturers for compatibility and latest drivers before troubleshooting (for example, USB devices, Thunderbolt devices, PCI express card reader, VGA, display, HDMI monitors, speakers).

  • Page 126: Keyboard Pointing Stick (Select Products Only)

    (caps lock, shift, ctrl, fn, Windows, alt) if necessary. Test with HP PC Hardware Diagnostics (UEFI) to isolate a hardware issue from a software issue. Verify that BIOS is up to date. If so, resetting BIOS to default might help.

  • Page 127: Keyboard Backlight

    Table 7-36 Issues, possible causes, and fixes (continued) Items Procedures Verify whether keyboard flex cables are in good condition (no delamination or torn cable end, no missing or cracked tracks, pads). Verify that keyboard flex cable ends are fully inserted and aligned with connectors on system board and back of keyboard, and that connector tabs are properly closed.

  • Page 128: Network Connectivity (Rj-45 Jack)

    Install the latest touchpad driver. Adjust touchpad settings (Control Panel > Mouse). Test touchpad controller using the HP PC Hardware Diagnostics (UEFI) tool (f2> Component Tests > Mouse Test > Pointer Test & Drag and Drop Test). The following steps are for authorized service providers/technicians.

  • Page 129: Wwan

    Table 7-40 Issues, possible causes, and fixes (continued) Items Procedures The following steps are for authorized providers or technicians. Verify that the wireless module and its antenna cables are fully inserted and in good condition (see WLAN module removal and replacement section).

  • Page 130: Smart Card Reader

    Table 7-42 Issues, possible causes, and fixes Items Procedures Symptoms Possible causes ● USB devices are not recognized USB devices do not have the latest software drivers or port insufficient power, or the devices are not compliant. ● USB devices are not charging NOTE: USB Type-C uses a different connector entirely.

  • Page 131: Speaker, Headphone - Audio Issues

    Table 7-43 Issues, possible causes, and fixes (continued) Items Procedures Card Reader Removal Policy Troubleshooting steps Verify card reader removal policy. Be sure that the card has no physical damage. Inspect the ends of the memory cards for dirt or material closing a hole or spoiling a metal contact.
  • Page 132 Be sure that the sound is not muted. Verify that the sound card is detected in Windows Device Manager. Reinstall the latest audio driver. Test audio device using the HP PC Hardware Diagnostics (UEFI) tool > Component Tests > Audio).

  • Page 133: Thunderbolt (Tb)

    Thunderbolt (TB) Use this information to troubleshoot Thunderbolt issues. Table 7-45 Issues, possible causes, and fixes Items Procedures Symptom Possible causes Thunderbolt device not working BIOS, drivers, and user settings. Troubleshooting steps Update to the latest BIOS and choose appropriate TB Port settings. Reset User Account Settings to default.

  • Page 134: Hard Drive Or Solid-State Drive Not Recognized

    If any test fails, record failure code and contact support for instructions about how to order a replacement hard drive. ● If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under warranty that does not fail the HP Hard Drive Self-Test. ●...

  • Page 135: No Boot To Operating System (No Read-Write Error)

    For multiple storage devices, keep the primary drive with the operating system and remove other devices. Use the HP Hardware Diagnostics tool to verify that the drive is recognized and test it. If the hard drive fails diagnostics, record failure and have the drive replaced.

  • Page 136: Read-Write Error

    Use the HP Hardware Diagnostics tool to test. If failed, record failure code and have the hard drive replaced. If no error with HP PC Hardware Diagnostics (UEFI) tool, try to repair the hard drive and its files in Windows (using command “CHKDSK /f /r /x”). Use HP Restore to reinstall the operating system, if needed.

  • Page 137: Slow Performance

    136. Blue screen (BSOD) error A faulty hard drive can cause a blue screen error. Perform the drive tests using the HP Diagnostics Tool to be sure that the drive is functional. If all of the tests are successful, see...

  • Page 138: Mechanical

    Verify original hard drive connection and flex cable. Reseat hard drive and connection. Run HP PC Hardware Diagnostics (UEFI). If failed, record failure code and replace hard drive replace. If you find no error with HP PC Hardware Diagnostics (UEFI), perform disk defragmentation.

  • Page 139: Fan Runs Constantly

    Table 7-51 Issues, possible causes, and fixes (continued) Items Procedures Noisy fan Determine whether the noise comes from the fan. Disconnect the fan briefly to isolate whether noise originates from fan. If noise is absent with fan disconnected, see runs constantly on page 129.

  • Page 140: Thermal Shutdown (Hot)

    Be sure that no obstructions or dust are in heat sink fan, heat sink fin, or vent. Test fan using HP PC Hardware Diagnostics (UEFI) tool. Be sure that the fan is not producing loud noise and that fan blades spin correctly.

  • Page 141: Additional Information

    Be sure that the notebook is not sitting on a hot surface that blocks vent intakes. Test fan using HP PC Hardware Diagnostics UEFI tool. Be sure that the fan is not producing a loud noise and that fan blades spin correctly.

  • Page 142: Blinking Lights And Startup Error Codes

    Daughterboard: Type of circuit board that plugs into or is attached to the system board or similar expansion card to extend its features and services GPU: Graphics processor unit GTS: General Troubleshooting Step HDD: Hard drive KB: Keyboard LVDS: Low-Voltage Differential Signaling MSG: Maintenance and Service Guide mWS: Mobile Workstations WS: Workstations...

  • Page 143: Processor Not Executing Code

    Processor not executing code This computer experienced a problem due to the failure of certain code to execute, resulting in a failed startup of the processor. The issue could be related to the processor or the system board in the computer. If the processor is socketed, be sure that the processor is seated correctly in the socket.

  • Page 144: Failure System Board Error

    This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. HP Sure Start normally repairs this type of issue; however, on this computer HP Sure Start has been configured to operate in manual mode key sequence.

  • Page 145: Post Error Messages And User Actions

    Startup test Memory module Attempt to reseat the memory module and then repeat the test. Search http://www.hp.com/support for details about troubleshooting issues related to the memory module. If the memory module still fails, contact support. Startup test Hard Disk 1 SMART Attempt to reseat the hard drive and repeat the test.

  • Page 146: Routine Maintenance For Performance Improvement

    Primary Battery This code indicates that the primary battery has very low capacity. Replace Search http://www.hp.com/support for details about using the HP Support Assistant to verify the battery capacity and, if necessary, order a replacement. Battery Check Secondary Battery This indicates that the secondary battery has very low capacity.

  • Page 147: Common Blue Screen Error Messages

    If you recently added hardware to the system, try removing or replacing it. You can also check with the manufacturer to see if any patches are available. ● Try running HP PC Hardware Diagnostics UEFI. ● Check with the manufacturer to see if an updated system BIOS or firmware is available.

  • Page 148: Use Windows Debugging Tool

    ● If new device drivers or system services have been added recently, try removing or updating them. NOTE: Use safe mode when removing or disabling components. Safe mode loads only the minimum required drivers and system services during the Windows startup. To enter safe mode, restart your computer and press at the menu that displays the operating system choices.
  • Page 149 Set up the SDK in the configuration window (Windows 10 shown). Select features to install. Windows Software Development Kit (SDK)
  • Page 150 Run the SDK as an administrator. Set the symbol path. Select File > Symbol File Path. ● In the Symbol path box, type SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/ symbols. ● Save the workspace. Chapter 7 Troubleshooting guide...
  • Page 151 Open the crash dump file. Analyze the file. In the following memory dump sample, look for Bug Check 0x3B. The ATIKMAG driver needs to be investigated for further root cause. Lookup for Bug Check 0xC2. Windows Software Development Kit (SDK)

  • Page 152: Display Issue: Pixel Anomalies

    Display issue: pixel anomalies All HP notebook displays adhere to strict quality and reliability specifications. A small percentage of display panels might have minor cosmetic manufacturing anomalies or irregularities such as bright or dark dots in the viewable area. These cosmetic imperfections are common to all display panel types, not specifically HP products.

  • Page 153: Cable Management

    Combination = in any combination and any color that are always on or off Use the HP PC Hardware Diagnostics (UEFI) tool to determine numbers of pixels and their distance. HP uses the following set of criteria when damaged displays are submitted for warranty coverage.

  • Page 154: Connector Types

    ● Route cables in such a way that they cannot be caught or snagged by parts being removed or replaced. ● Keep cables away from direct contact with major heat sources, such as the heat sink. Some air flow guides have a cable guide that lets you route cables safely around the heat sink. ●...

  • Page 155: Horizontal Cable Insertion

    Horizontal cable insertion Use flat tool to pull connector evenly. Do not pull on cable to remove. Slide connector into receptacle on same horizontal plane as board and use a flat tool to push evenly into receptacle. Multiple-pin horizontal connector (LVDS cable to display panel) Use these procedures to properly insert and remove a multiple-pin horizontal connector.
  • Page 156 ● If the connector has a plastic pull tab, pull the tab to disconnect. Otherwise, use flat tool under the connector to remove evenly. Do not pull on the cable to remove. ● Press evenly when reseating, reconnecting, or installing the connector. For more information about cable management, see Cable management on page 143.

  • Page 157: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 158: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding...

  • Page 159: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 160: Changing The Boot Order Using The F9 Prompt

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 161: Backing Up, Restoring, And Recovering

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 162: Creating A System Restore

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 163: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery USB flash drive, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.

  • Page 164: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 165: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 166: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 157. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 167: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 168: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 169: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 170: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 11-1 Computer specifications Metric...

  • Page 171: Solid-State Drive Specifications

    Table 11-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 2560 × 1600 (WQXGA, DreamColor) 2560 × 1600 (2.5 K) 1920 × 1200 (WUXGA) Surface treatment Antiglare Brightness 500 nits (WQXGA) 400 nits (2.5 K, WUXGA) 300 nits (WUXGA) Viewing angle UWVA...
  • Page 172 Table 11-3 SSD specifications (continued) 256 GB* 256 GB 512 GB* 512 GB TLC* 1 TB/2 TB* OPAL2* Total logical sectors 500, 1 18, 1 92 1,000,215,216 1,000,215,216 1,000,215,216 1 TB: 2,000,409,264 2 TB: 4,000,797,360 Operating temperature 0°C to 70°C 0°C to 70°C 0°C to 70°C 0°C to 70°C...

  • Page 173: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 174 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 175: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 176: Questions And Answers

    Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and settings for connections. However, the administrator can configure the system to allow users to store data locally. The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup password.

  • Page 177: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 178: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 179 Table 13-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden...
  • Page 180 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 181: Swelling Or Deformation Of Notebook Battery

    HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety issue.

  • Page 182: Hp Adaptive Battery Optimizer (Consumer Notebooks)

    HP Adaptive Battery Optimizer (consumer notebooks) HP Adaptive Battery Optimizer technology can help mitigate the factors that cause the battery to swell. It is available on select HP OMEN, HP Spectre, HP Pavilion, and HP ENVY notebook computers. HP Adaptive Battery Optimizer has been available on select gaming notebooks since 2019 and select consumer notebooks since 2020.

  • Page 183: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...

  • Page 184: Index

    21 illustrated 21 spare part number 38 spare part number 21 spare part number 21 buttons display components 8 HP PC Hardware Diagnostics UEFI power 14 display panel downloading 157 illustrated 21 failure ID code 156 product description 1...
  • Page 185 USB Type-C power connector recovery 151 battery 5, 6, 8 and Thunderbolt port with discs 152 camera 10 HP Sleep and Charge 7 media 152 caps lock 12 USB Type-C SuperSpeed 5, 6 USB flash drive 152 fn lock 12...
  • Page 186 USB Type-C port, identifying 5, 6 removal 61 USB Type-C power connector and spare part numbers 61 Thunderbolt port with HP Sleep Smart card reader and Charge, identifying 7 illustrated 21 spare part number 21 smart card slot, identifying 8...

Table of Contents